This company has good products but terrible customer service! I had my eye on a certain pair of pants for a wedding, when I came to purchase them, was told they were out of stock and discontinued, which was disappointing, but took the sales associate's suggestion on another pair of pants for $85, less than a couple weeks later they were on sale for $25 and the pants I wanted were back in stock, not discontinued which I had a full length conversation with the associate that they were for sure discontinued and why. After that I made a purchase of 6+ items online, all based off two items that I wanted and grabbed the others on whim, but after a week they cancelled the 2 items I actually wanted, saying they sold out and didn't have enough stock and oversold! I asked to cancel the entire order, but without an absolute shred of customer service, they ignored my email and sent the remaining order anyway. I waited awhile and when those two items came back in stock I ordered only those two items this time. Again, after I had made the order, paid and waited, they emailed me saying that they over sold the items, and cancelled my order, maybe retaliation for sending an email asking for the discount when the item came back in stock and expressing my discontent with the cancelled order (pure speculation but seems very coincidental that I ordered as soon as their website said the items were back in stock and still got my ordered cancelled/refunded). So in my experience the products are good, but I've had misinformed in-person customer service, in-person suggestions on full priced items without the information that in a few days it will be drastically discounted, back-to-back cancelled orders, and a blanket non-response from emailed customer service in inquiries about both cancelling my order after they cancelled my items, and about getting the item once its back in stock at the discount that I purchased them at. So if you're willing to roll the dice on online orders and get partially what you order, and ignored about your order if you ask questions, or willing to have in-person customer service give you misinformation about the products they sell and the company they work for, or give suggestions for paying full price on items that will soon be drastically discounted, than you might get some decent products, emphasis on might. Humorously they seem to act like their target market, police officers; a (hopefully) small group of partially ignorant representatives, making misinformed claims, which make the whole company look bad. And a (hopefully) small group of electronic representation that wont respond to criticism and instead ignore any requests or questions that you have and do what they want regardless of the individual. I hope this review helps, so if you do decide to gamble and use their customer service, either in-person and online, you'll have very low expectations so won't be disappointed. read more
