I have had 4 Change Energy since June 2025 when my bill was $77. My bill jumped in Sept 2025 to $236.19 because I did not use enough electricity. I live in Texas and and I'm one person not consuming much. Now to 2026, I do auto pay. They didn't receive my payment for Dec 2025 and sent a disconnect notice for January 7, 2026 and a bill for $188 . WTH? blamed it on the bank per the not very helpful, nor knowledgeable & condescending ( for 4 seconds) customer lip service representative. After a trip to the bank headquarters today, they only have 1 card on file for me. IM CALLING THE 4 CHANGE HOTLINE AND I WILL PAY TO JUMP THAT SHIP!!! SHIP. OH YEAH OUR ELECTRICITY HAS BEEN CUT OFF FOR AS LONG AS 3 TO 5 HOURS AT A TIME. NEW ELECTRIC POLES BEING INSTALLED BY ONCORE. THEY NOTIFY OF TIME OF POSDIBLE RESTORATION BUT NO WARNING OF WHEN THEY TURN IT OFF. THAT WOULD BE More helpful when you're not in the big middle of an electrical needification. read more

I had fallen behind on my payment and tried to pay my bill online, but the system wouldn't allow it; when I called customer service, the representative kept giving me addresses in Austin where I could pay in person. When I stated that I wanted to make the payment--including the late fee--online, I was informed that online payment options are disabled for subscribers with overdue bills and that I had to visit the office to pay in person. Frankly, I thought they were joking; when I asked, "Are you serious?" they replied, "Yes, unfortunately, I cannot accept your payment online," and reiterated that I needed to go to the office to settle the bill. To be honest, 4Change is nothing more than a company that penalizes its subscribers using ridiculous methods; I switched to another provider solely because of these absurd practices, even though my contract was still active. read more

Good luck speaking to an agent who's first language is English. Tried canceling my policy and don't even know what my own name is anymore.

I moved out of my apartment on April 21, 2026. The apartment complex informed me that the unit had already been leased to a new tenant for May, so I could not extend my lease. When I received a final bill from 4Change Energy, I disputed the charges because I no longer lived at the property. After their investigation, I was told that because I never specifically called to disconnect service, my account automatically continued on a month-to-month basis and I remained responsible for electricity charges through May 21, when another customer allegedly took over the account. What concerns me is that 4Change could not clearly explain why I was being billed for power at a residence I no longer occupied for an entire month, despite a new tenant apparently being scheduled to move in. They also provided inconsistent explanations regarding the final charges on the account and were unable to give me confidence that the billing was accurate. If you move, do not assume your service will end when your lease ends or when your contract term expires. Make sure you explicitly request a disconnect and obtain written confirmation. I learned that lesson the expensive way. Based on my experience, I would not choose 4Change Energy again. read more

If zero stars were possible, they'd get it. 4Change Energy operates like a bait-and-switch. They advertise "9¢/kWh" rates, but once you factor in their gimmicky usage credits and mandatory Oncor delivery charges, the real cost is nearly double. In just 90 days I paid $1,200 for electricity -- an average of 17.7¢/kWh, which is 61% higher than what they promote. Their Electricity Facts Label looks good only if you use exactly 500, 1,000, or 2,000 kWh. Real households don't land on those numbers every month, so the credits disappear and the bills skyrocket. read more

They have been the best so far They give you discounts and incentives and I wholly recommend them read more

Do not use this company. They over changed me by $100 in the last month usage bc I called to cancel and only used them for 2 months. We didn't even move in the apartment and the first month was $150 and that's with lights off. Then for 28 days in October, they send me a bill in December for $232. I called to dispute it bc it read that my service will be disconnected but it was cancelled already on 10/29, and they started asking why I left the apartment so fast. WTH does that have to do with anything? They asked me why I didn't cancel before since we didn't live there and I told them bc I didn't want to violate any contract with our apartment, so I set it for the last date of the contract. We had to move out of an apartment due to lack of safety. Regardless, they were changing me too much for October and likely in November. I recommend octopus electric. Way more reasonable. read more

I have been trying 7 months to be able to pay my bill. They send a link to me with my e mail...I use it as sign in ...it sat=ys invalid e mail Ive talked to SOOO many folks. Now their NEW system hit on the link below to get your bill.....and I get this: Bad Request - Invalid URL HTTP Error 400. The request URL is invalid. So Ive asked how to get my bill and they just say again CLICK on the link below and again I get: Bad Request - Invalid URL HTTP Error 400. The request URL is invalid. Ive asked to speak to someone who can fix it.... TO NO AVAIL. If anyone at corporate at 4 change sees this...please call me cause I cant get to you and cant see my bill or pay my bill etc. Its been horrible, I was also told since it has been such a problem...they will send me my bill via e mail......so far...that hasn't happened either. They ask us to review their Quality...and VALUE. I judge it by customer service .... ITS TERRIBLE. NO ONE IN 7 months has been able to solve the issue. I just want to be able to access my bill and pay them. Im hoping the PUC of Texas can help. read more

If I could give 0 stars I would. Do not use 4 change energy they will make unauthorized debits from your account and will not reverse them in a timely fashion. I will give them 0 stars. I would stay away from this company. They are crooks. read more

I've been with 4Change for two years with no issues until their recent system migration 10/27-10/31. My account was suddenly placed on autopay without my authorization, and a duplicate payment was charged. When I called, the representative was rude, talked over me, and immediately said I wouldn't get a refund--even though I never asked for one, just wanted my account removed from autopay. She also contradicted herself about whether the company sends autopay emails (I have three that prove they do). The whole call felt scripted, dismissive, and completely lacking empathy or accountability. Very disappointing experience after years of loyalty. read more

Total scam bait and switch company. The rate they really charge is 50% higher than what I signed up for. And I ALWAYS read the fine print. Their math isn't mathing. Total scam. Now their website has been down for going on a month. Stay away. read more

After signing up, providing SSN, DL# and a Credit Card - I get an email accusing me of fraud saying I have to call and prove my identity or service (which has not started yet) will be shut off and I will be charged $104 plus a recovery fee of $29 (for service that has no started yet). So I call, no one speaks english, transferred to a second person who barely speaks understandable english, who proceeds to advise I must send a photograph of my Driver's License with a copy of my mortgage to prove I own the house. I advised, I could send DL, it has address and was promptly advised that I must prove I own the property. I request transfer to a supervisor who was little help, he could barely speak English, and basically called me a THIEF and a LIAR. When I expressed I felt the email and the tone of the conversation was rude and insulting, I was told to prove I own the property or go find another provider. I asked about the fees I was given some unintelligible response. Customer service is a joke, full of rude people who do not speak English, have no clue what is going on and to add an additional insult, after calling me a thief and a liar, and my saying I will go find another provider, the supervisor had the audacity to read some script to me about "referrals" wanting me to send my friends and family to be insulted too, I presume. Bottom line, I am glad I do not need customer service as a customer who actually needs help. Stay away, avoid at all cost. When company calls you a liar and a thief . . . they are projecting themselves, you have been warned. read more

Awful service, double charged us for same amount within a month & "automatically" was enrolled in autopay which we never authorized. They have still not admitted the mistake & no action has been taken to correct the issue. Do not trust this company! Reporting to BBB. read more

4Change has made my life easy. Auto pay, and at a rate that I can't get elsewhere on the One Rate 24 plan. I set up with a rep on the phone, logged into my account, and everything has gone smoothly since. I went to a farmers market and as a competitor was trying to get me to switch, I told them my plan and they said "oh we can't match that - that's actually a great plan". A competitor. I am moving this next week and had the easiest process with their online platform to get my utilities changed over. Amazing service! read more

Never had an issue until recently when they signed a new contract and put me on autopay and paperless without my consent. Conveniently shut their website down for a week for "maintenance" and now can not make changes or even cancel my account without talking to a rep. But current wait time is 1.5 hours. Guess everyone is having the same issue read more

I switched to 4Change Energy because they offer great electricity rates and give back to the community--it's a win-win! I love that part of my payment goes toward local charities, and the signup process was super easy. It feels good knowing my energy choice is making a positive difference right here in Texas. read more

I initially tried to set up electric with this company. I attempted to confirm when my electric start date would be, I received different information from two different reps on the same day that my power may not be turned on the scheduled date as requested. I found another company that was easier to work with and guaranteed the start date I needed. When I went back to 4change energy to cancel, they gave me such a hard time to cancel, and they did not understand anything I was saying and they keep repeating themselves and continued to argue with me about nonsense. I asked them to please just cancel because I am busy, but they continued to speak nonsense and wasted my time. A little unprofessional, incompetent and rude if you ask me. Don't waste your time with this company just because it's a little cheaper. You really get what you pay for here and there are a lot of reviews that say similar things. Go to anywhere else read more

worst ever, didn't even get to start service which looks like it was a blessing. asks for extra information and 48 hours to review, saying they didn't receive the documents after calling they didn't receive them then to wait another 24-48 hours. Do not even bother! read more

This company should be investigated for FRAUD. THE WORST. I just moved into an apartment and my 1st bill was over $300. Never in life had this happen and I've owned a home and my highest bill was $200. Next month the bill was at $400. Then when I canceled they charged me a bill total of over $800 plus a early termination fee. Wtf! If I could sue them I would. This is a fraud company and they're charging people ridiculous amounts. DO NOT EVER get service From 4changenergy!!! You will regret it. read more

overchargin on bills. Customer service is not helpful. Lies and scams. please shop elsewhere and believe the negative reviews.

The opposite of transparency when dealing with this company. Buyers beware; infamous bait and switch practices. Renewed after two years with this company thinking their lower advertised price of 10 .2 cents kWh; you'll never see this price on your invoice. Come to find out this is only an average price, the real true price is much higher; again, very misleading to the average consumer. Unfortunately, I'm stuck with this less than honest company and needless to say will not be renewing my service with 4ChangeEnergy in the future. Hope this information will help others make more informed decisions. read more

I cancelled my service with 4changeenergy. I recently received a bill for around 500.00. do not use them, you will end up being fu@#ed over by them. fair warning. read more

I like 4 change . But I do feel like my bill be slightly to high . Especially when I'm not using it .

Electric service company. Horrible customer service. Hidden TDL fees which was deceptive. summer price was horrible. Refused to work with me regardless of lower pricing offered to new customers. Do not use this awful company. read more

Worst electric company. Bill has been increasing To outrages prices, finally decided to switch because I couldn't afford 600.00 for a small home. I had to wait for contract to finish out and now They are charging me 800.00 on a final bill. I regret ever signing up with them. read more

I have been under a 2 year contract for 16 months now..I charted each month and did a year over year monthly comparison for the 4 overlapping months so far...THIS COMPANY changed their tier curve higher. Im now paying about 29 cents vs 24 cents for the kwh usage over the 1000 kwh threshold. That 5 cents equates to anywhere from $12 to $20 more than last years rates. THEY ARE NOT ALLOWED TO CHANGE THEIR FEE STRUCTURE ONCE YOU'RE UNDER CONTRACT. I understand the PUC has granted them $1 to $2 dollar increase to cover the derecho and Hurricane Beryl, but other than that , theres NO WAY i should be charged a higher rate than what I signed up for.. .Oh, and they recently "conveniently" removed their online customer dashboard.The previous dashboard allows you to track usage down to the hour, for those of us who aim to keep our usage as close to 1000kwh as possible, without going under. So now the dashboard only shows monthly usage and you have NO IDEA what day your billing cycle ends on. Because 1 or 2 days could mean the difference of you using less than 1000(and getting dinged at a higher rate), so now I have to guess when the cycle ends... I suspect other providers are doing the same sleazy rate increases, WITHIN A CONTRACT PERIOD, and ill be contacting local news reporters consumer advocates as well as the PUC. If anyone else experiencing these same issues, please post and do the same. Im thinking the best strategy is to find the companies with the lowest rates, shortest plan(6months) , highest reviews, and lowest early termination fees. They DONT SHOW US ANY LOYALTY SO WE DON'T OWE THEM ANY, EITHER. FWIW, im looking hard at Chariot Energy. Anybody use them currently?? read more

4Change Energy uses deceptive advertising thru Compare Power. They show one single rate of 11 cents/kWh however the plan is not a fixed rate but instead 50-100% higher than that advertised. There is no hyperlink shown on Compare Power to describe the actual rate. Their customer service is absolutely terrible! AVOID THEM LIKE THE PLAGUE! read more

4Change Energy - Single rate shown and no hyperlink shown to let uses see true rate - Utilities Near Me - Irving, Texas

Deceptive Practices. The ONLY way to get the advertised price (let's say they advertised 13 cents per kilowatt for up to 2000kw + $100 off per month). But, when you start getting your bill...the charge is NOT the advertised contract price. In fact, after calling their customer service department, the ONLY way you can get the contract price is to hit 1000kw EXACTLY on the nose. Really? Yes, according to their customer service....really. So instead of the advertised rate, expect approximately 17 cents per Kw (which at 2000kw, that is $350/mo). Then, add Oncor charges (stnd) and that is another $115ish....then they take off the $100 (like they said). and your bill is around $365 for a month. imho, this is possibly the biggest scam ever!...Why? You are in effect, penalized EVERY MONTH for their deceptive practice !!! The $20 per month remaining contract fee for leaving, sounds like a cheaper route at this point!! read more

No customer service They don't work with customers on their bills If they disconnect, they will double what you owe by adding on fees, etc. Overall, poor choice read more

I'll start by saying I never write reviews as a rule because my time is valuable and you really have to piss me off for me to waste my time in doing so. I made an exception for 4change energy though. Complete clown show of a company. Don't waste your time. Would leave 0 or negative stars if that was an option. Signed up with these clowns to replace my current provider I had for the last 5 years when we moved into our newly built home in 2019. One day before the switch was to be made they email me saying I need to contact our TDU (Centerpoint) because our meter may be inactive or a permit require. I called Centerpoint and they said of course our meter is active and no permit is required. I phone up 4change customer service and get someone who I can barely understand like they are from some third world country on the other end to look into it and they come back and say my meter needs to be inspected and a permit obtained from my city hall. I live in unincorporated Harris county and there is no city hall here. I told them to delete my account that I wouldn't be wasting my time with them or this strange process they outlined especially one day before the switch was to be made. Needless to say I happened to at last minute accept a new contract with my current provider ( Discount Power) that was a good deal. 4change energy can get bent as far as I'm concerned. read more

I signed up as they offered the best rate of 12.1 for over 2000 kWhs. We use that much every month, so I thought great. The contract is very clear (and I always review the EFL in great details prior to signing up). I did not review first month as it was just getting started, but my 2nd month comes and it clearly states on the bill that my charges are $0.136 per kWh. That is much more than the contracted amount of $0.121 per Kwh. I call customer support and it is a joke. The guy keeps repeating himself that the $0.136 is estimate. I told him to do the math on the bill. It is not an estimate. That is what they are charging me. I am now on hold (forever) to simply and the guy comes back to me and explains that it is because I am over 2000. The base rate is less than 12.1. He could not answer so he hung up. read more

Absolute trash. Their support team does NOT know what they are doing! Within a MONTH of service without notice or permission they have disconnected, reconnected and started themselves a new contract, and sent 4 bills. When calling their customer service for existing customers they don't listen, transfer you off to someone else or claim they have no idea what's going on an tell you to get on a longer wait call with CenterPoint. read more

I am 71 years old and have used many electric providers since we have been choosing our providers. This is the absolutely worst electric provider that I have ever encountered. My bill states usage of 890 kWh and a total of $218.40 due. I will be contacting TX PUC after this review. This is an unoccupied guest cottage. There are two refrigerators running. The thermostat is often just OFF since it is unoccupied and the weather has been great. This is so bad that I am considering paying the $20.00/month cancellation fee (another huge rip off!). If you enjoy being GOUGED this is the provider for you. Please learn from my nightmarish mistake and seek another option. read more

THE ABSOLUTE WORST COMPANY EVER!!!!!! I would suggest literally everyone not to use them or you will regret it I promise. They will charge outlandish amounts (almost $900 for a small house) & then just throw their hands up about it. read more

I am paying over double for what I was paying before I switched to 4change energy. The customer service rep said if I used more energy I would save money, approx. $100. I am done, this is worse than Reliant years ago when they had a monopoly. Predatory Service stay away! read more

4Change Energy is the BEST and CHEAPEST energy provided in the great state of TEXAS! Competitive, if not the Lowest pricing in the state, top notch customer service, and a can-do Texas attitude to be the one of the best companies selling residential power in Texas. 5 stars, top notch, second to none. read more

Do not get this service!!!!! This company is padding the meter and over charging. I repeat do not get this service! There is almost no one home most of the day with all appliances off and AC set high but Im getting $400-600 bills the last 5 months. It doesn't make any sense other then 4Change Energy is taking advantage of their customers. The customer service is trash! read more

4Change Energy - Utilities Near Me - Irving, Texas

Fees were high, not as promised, they fees changed after I started, I opted to switch provided however there was an exorbitant surcharge for early cancellation. The BBB needs to investigate them. Buy beware! read more

I am an existing customer who has been calling for several weeks trying to get information on renewing, and no one is ever available, and you only offer callbacks. When I ask to speak to a manager, no one is available. I look forward to hearing from someone in the corporate office. read more

Do NOT sign up with this company!!! Complete scam and/or incompetence. I signed up using the compare power site and then realized that their rates were less on their website. I've been on the phone trying to call them for over an hour now. I've been hung up on twice, finally connected with a representative, who couldn't help me, and then transferred me to another group which I was hung up on again. I'm just trying to cancel at this point and can't get a hold of anyone. Absolutely frustrating and terrible customer service. Worst experience I've ever had with a company. RUN!! read more