Camilo Andres was very helpful and made the cancellation process quick and easy through the chat service. Excellent customer service. I only canceled Ambit because I will be studying abroad, but the service was excellent the entire time. Thank you! read more

Camilo Andres was very helpful and disconnected my services. It was quick and easy. I did this through the chat services. Wonderful agent. Thank you read more

Camilo Andres was very helpful and knowledgeable! I would recommend Ambit Energy 100%

Pool service. After my cancelation on April 1st. I owed electricity from March 16th to April 1st which they claimed to be around $88 which is still pretty high but I let that slide then they tried to say that the total comes up to about $386 because of an extra charge of an average usage bill meaning an average of what I usually pay is being added on my last bill. Which is a complete rip off coz I am only obligated to pay for what I used not what I used plus an average of what I usually use. Don't use them for electricity unless you plan on always paying more than your actually bill should be. read more

They've been overcharging me for the last past year on a two bedroom apartment for $300

Cancelled my service prior to moving in September only to find out that the person who took my call never cancelled my service. November I get a bill and they saying they have no record of a cancellation request but want me to pay for the months and their screw up read more

Most awful customer service I have ever had. My "delivery charge" went up 33 percent from 90 dollars to 121 dollars. Currently on hold with them for over hour with them. Have not given an explanation of increase in charge but just the same line about what the charge is. I'd stay away from them as much as possible read more

STAY FAR AWAY FROM THIS COMPANY! I was paying more for electricity in my small apartment than my mom does for her two story home! the bill was always $200. I finally switched after 6 months and my first bill with my new energy company is $95 for the exact same usage of kw usage. ambit are crooks! cancel your contract, it's worth the money read more

Extreme price gouging. high ass bill for no reason. there's no way a delivery fee should be as much as my actual bill for my usage. shit should be illegal. can't wait till my year up read more

This was my first time enrolling in an electricity plan myself, and I regret choosing Ambit Energy. I was misled into signing up for a three-year plan that turned out to be around 45% more expensive than the average rates available in the market. They recommended this plan as a good option, primarily because of a so-called "reward program" that turned out to be completely useless. I didn't earn a single cent from it. When I realized my mistake and switched to a different provider, Ambit charged my credit card without permission and also hit me with a $299 early cancellation fee. Their customer service was incredibly frustrating, I had to wait a long time and speak to multiple agents just to finally get to a manager. I strongly advise anyone considering Ambit to carefully review plans from other providers before making a decision. Don't be fooled by their promotional language or rewards gimmicks. I'm just relieved I caught the mistake and switched, even though it came at a cost. Bottom line: I do not recommend Ambit Energy. read more

my plan terminated in early November and I have paid all the expenses and bill. However, Ambit Energy has not returned the deposit to me. I have called the customer service several times and they said the check it on the way, I wonder how far it is to send the check to me, what if Ambit just ignore me and never return it?? read more

If I could give zero stars I would!! Ambit Energy rapes folks with their utility bills! I'm new to Texas & I paid $196.00 for one F**ken month! My place is a one bedroom unit with no central air/heating!! I use an electric fireplace to heat up 820 sq ft. If you try to cancel service prior to your contact expiring, they wanna charge $150 for canceling! I don't use this word often however, I absolutely HATE Ambit Energy! Liars & thieves! I paid $10 for Energy Ogre to find me a better company with cheaper rates! Their cancellation fee is only $20!!!! Good F**ken Riddance Ambit Energy read more

Great customer service butttttt I PAY $300 FOR A LESS THAN 900 SQFT ONE BEDROOM APARTMENT. I switched my plan so I'm hoping it way lower but why Jesus?!? Why do we have to pay for something that is required to survive in this world. Makes no sense Proceed with caution. read more

Ambit Energy - In this photo you see a complete rip-off. - Electricity Suppliers Near Me - Irving, Texas

I've had Ambit for 2 years now and never had any problems. In February all of a sudden my electric bill was $690. I never use that much electricity and I even went back home for almost two weeks so it's almost impossible to have that amount. I went on a deferment plan and even now my bill is almost $300 a month which is insane to me, I turn off all my breakers except the fridge and ac cause I have pets and it still costs me so much. They're were the first people that were recommended to me when I moved to Texas so I just chose them. I can't afford to end the contract but once I get the money I'm out. Not staying for another two years! read more

Ambit Energy is a corrupt company that makes money by extorting money from customers. My previous bill was for $60.31. My credit card did not go through. I updated the credit card and the bill was paid. On my current bill, I have miscellaneous charges of: electronic processing fee, $2.50, return charge $25.00 and returned payment $60.31. Since I had already paid the bill by credit card, I paid the bill of $60.31 twice, plus an electronic processing fee and return charge, just because the credit card did not go through the first time. So, I paid a total of $148.12 on a bill of $60.31 because the credit card did not go through the first time. This is the most corrupt company, I ever delt with that makes money through extortion. read more

I have been with this company for a few years and I have no complaints. I love the website and the app. They are both easy to use. I like that I can review my usage by the day and week. I can see when I use the most energy to compare and make changes. The rates are the best and I learned some energy-saving tips that work. They have a 30-day guarantee that allows me to change my plan without a fee. I live in a 3 br home and my bill is always under $100 except for the hottest months. I conserve and follow the tips. read more

The most awful customer service...I have a small 900 sq ft apartment my bills were never under 250....and to boot my November 2024 bill was almost $400 that's insane I have done nothing different nor changed anything but yet they can't give me a reason as to why my is so high...they just shrug their shoulders and say I don't know...I can't change it they will not work out a payment plan with you even though you have been with their company for 3 years(thought I was stuck with them) and never been disconnected or anything they are simply the worst most outrageous company ever never again....dont do it you will have so many regrets read more

If you are looking for an energy company, go with another company. Their customer service is horrendous and they lie. I called to confirm when my contract was ending, twice! BOTH times I was told 3/30/24. So I ended my service. Today I get a bill for early termination of contract adding $200 to my last bill!! When I called and spoke to two different people they act like they are so sorry but contact ends 3/30/25. I asked if they record calls and to go back and listen. I spent 25 minutes on phone for nothing!!! I hate that they can do this and if I don't pay the $200 my credit is ruined. This is some bait and switch BS and a way for them to make money. Beware! Their rates are horrible, customer service is horrible and they are scammers!! DO NOT give them your business!! read more

We have used Ambit for 5 or 6 years now, and have had problems the whole time. The biggest issue is that we did have auto pay set up and have for years, but about 2 years ago it suddenly stopped doing the auto pay (even tho we never changed from autopay to not autopay) and we only found out when our power was shut off. The first couple times was alright I guess, just annoying, but then it kept happening every month. We would re-enter the card and click auto pay and it says the card is there, but it never takes the autopay. We've tried calling them and no one seems to help. The final straw was when our son was born and in the summer of 2023 it once again went out due to the autopay not working, but then ambit said they couldn't get our payment at all cause there was something wrong with their servers, so we had to sit in a powerless house in the middle of a texas summer with a newborn. It was terrible and no one ever told us what the real issue was. Unfortunately my husband signed a three year contract with them right before that happened so we are stuck with them for another year and a half. And all this isn't even mentioning the price gouging they do. Tell me why as a small family of three who never uses the tv or things like that has an electric bill in the $250s? Make it make sense. Don't use Ambit as an energy company, as it's a scam (and constantly under investigation by the BBB) and has terrible customer service. read more