As alluded to by others, they will lock you into a contract even when you had no intention on being in one. And even after 20+ years of loyalty to the company, they won't budge at all from allowing you flexibility. There is no sense of honor to their longtime customers and little responsibilty in operating their business. read more

Terrible customer service. Signed up for electrical service and they never turned it on. Was on the phone for 40 minutes only to find out that they never set up a contract with Oncor! They are so bad they don't even answer their own phones, they use a third party vendor, who actually recommended a diifferent supplier since Reliant couldn't come through. Use anyone else. read more

set up new service, submitted my lease agreement and ID for verification, and paid the $99 deposit. Their customer service was completely awful--I was repeatedly hung up on, promised same-day power activation, and forced to escalate through multiple supervisors just to get answers. ​After jumping through all their hoops and taking my money, they casually informed me I would be left without electricity for 2 to 3 days. Completely incompetent and unreliable. Take your business elsewhere. read more

You have taken advantage of my 90 +yr. od mother for 16 years! Placing her on average billing for over $400 a month! Never speaking g to her about how to lower her bills! SHAME ON YOU! I'm switching her off and if you had ANY kind of morality, you should reimburse her! I'm contemplating obtaining legal counsel as well. You are a pathetic company and thieves of the elderly! This should be considered elderly abuse at the very least...16 years of this nonsense! Such an injustice, a travesty, you are no different than common thieves hiding behind an energy company! I hope you lose your business and those who promote you as well. read more

I started service with them in Dec '25. Even though I expressly told them I would only need service for a limited time, they locked me into a contract until Dec '28!? I just got a bill for $132 & called to complain. I was told that there was nothing that could be done because of the 'contract'. I would get changed a "Cancellation Fee"!? Even though I was asking for help not to cancel!?! Clearly they ONLY care about numbers! Never again!!! read more

They send representatives asking you to switch over and when you tell them that you're in a contract they tell you we'll pay the contract but they don't. I'm stuck with the $425 bill from another electric company that they refused to pay off and I'm pretty sure if I try to leave them because they're scrupulous. They will do the same to me leaving me with horrendous bill & I will report to the PUCT though I'm seeing this is apparently regular practices for them. read more

Several times to my house. Always late. Sometimes days. Showed up and their equipment didn't work. Workers were polite. Company as a whole? Never again. read more

Horrible. Do not use them !! Waited a week with NO AC !! Had no clue what they were doing

Terrible decision to attempt to use Reliant Energy for electricity use. DO NOT EVER USE THIS COMPANY. They have a C minus Better Business Bureau review, they charge an expensive amount for electricity and after less than 2 weeks of service $233.00 worth I cancelled everything and then they have the balls to charge for a cancellation fee. Again DO NOT USE RELIANT ENERGY EVER. Horrible service read more

I was charged double in March 2026 by Nancy at Reliant for my bill. It took weeks to get money back. Then Reliant charged me a 25.00 fee for return payment due to Nancy s mistake. Had to get PUC involved to get that back then 2 months later it shows uo as a ding on my credit with them.???? In 290 months I have never been late and to this day have credit balance. Nobody in their office can fix it . REALLY??,, read more

Deceptive Billing - Overcharged and Misled by Reliant Energy I signed up for Reliant's 12-month Free Nights plan in July 2024 at $0.19/kWh, but was actually charged closer to $0.28/kWh. My bills for a 2,600 sq ft home ranged from $300-$500/month, far above expectations. In Jan 2025, I switched to Average Billing, which was supposed to level out my payments and be cancelable at any time. I repeatedly confirmed I wouldn't owe anything at the end of my contract--but after canceling, I was hit with an unexpected $850 final bill. As a state employee paid only once a month, this caused serious hardship. Reliant told me they couldn't help because I was "no longer a customer" and threatened collections. Completely misleading and unethical. Avoid if you value transparency and fairness. read more

I had Reliant Energy for years then moved into an apartment for a while using CoServe. I just bought a new house here in Sherman, TX. Point is I went back to using Reliant Energy and they have turned into the most expensive electrical company around. I'm going to change immediately after my contract is up. Beware... do your research and don't get trapped by the Reliant Energy brand name. read more

Reliant is an absolute trash company! I would pick ANY other energy company besides Reliant if I were you. They kept sending me predatory letters telling me it was time to renew, that I had to renew, so instead I decided to switch companies to a more affordable one. Reliant then slapped me with a $500 early cancellation fee, telling me it wasn't actually time to renew for another 2 months! Then one of their phone agents told me if I didn't pay it right now it will be sent to collections. Definitely don't fall into their trap of shady, extortionist business practice! Stay FAR away! read more

Had them for 3 years, they put a notification on my account that it was closed so I changed to a new company. I was then sent a bill saying the account was closed early and doubled my final bill cost. Explained the situation and the overseas contracted help didn't care. Make sure you close on the correct date because they will show on your account it is CLOSED PRIOR to that date. Upon trying to get me back they said they can now wave that additional cost if I did another contract. They also offered lower rates than on the website. Sick of these scalping electric companies. read more

I noticed this month i had a late payment fee of $8,60 so I called them to ask why. They said I was late ONE DAY and I couldn't believe it. I asked what happened to the grace period. They said it was the rules. BUT they said since I've been with them for 20 years they would wave the late fee, but I said WAIT what if I hadn't noticed and how many more people haven't notice how much more money are they making. Your probably talking millions just for being late one day. So I went back and looked at my other bills and noticed the previous month I had 2 disconnection fees for $20 each. I told them I have never been disconnected. They said as soon as the email gets generated and sent out it automatically gives you the disconnection fee even if you don't get disconnected. I was like wtf, just cause an email not a STAMPED letter gets sent out its an automatic $20. This has to be somehow illegal. It's called a disconnection fee not a warning fee. Someone needs to take a look at the disconnection fee and late charges rule. This if freaking ridiculous. But like they say that's how the rich stay rich and the poor keep digging in the trash and that's what I did when I dug in the trash and grabbed Reliant. read more

I am writing to express my extreme dissatisfaction with Reliant's business practices. I recently spoke with Reliant and was shocked to learn about the \$250 transfer fee to move services to another apartment, especially considering that a deposit has already been paid. Furthermore, my elderly father received an initial bill of \$557, which is excessive. Being told that both $250 deposit will only be refunded after a year is unacceptable and not a good business practice. If a \$250 deposit has already been made as of the 25 March 2025, it should be transferable with my father's service. I would never recommend Reliant based on this experience. TXU, on the other hand, is a far superior company. I have talked to this company three times on the behalf of my dad. read more

Unreliant is what they need to change the name to! Live in a old neighborhood with lots of old trees that are growing up in the power provider lines. Do your job & trim the trees out of the lines. Sick of waiting 6 to 7 hours for them to come over and change a fuse. Ever heard of a circuit breaker!!! UNBELIEVABLE read more

Decided to go with Reliant and as soon as I signed the plan and they started offering me their promotional services and I declined, they disconnected the call. Told me exactly what they thought of me and how my business was not of any value. read more

They sure screwed me over talking me into switching to them saying around Nov 2024 I didn't have to pay my first bill till feb 2025 made it sound so good that I could save money for the holidays it sounded so good to be true lady stood here talking an talking till i finally gave in and switched and then they billed me my first bill on Dec 2024 so i called an complain they had some story to say behind it blaming oncor i couldn't get threw them telling them that is ridiculous charging me after telling me my 1st bill will be in feb i had no choice but to pay so my bill wouldn't be disconnected cause they told me they charged late fee an a re connection fee now im stuck with this outrageous company charging me a lot I would never recommend their lying scamming a'' to anyone I'm looking to switch providers again !! Smh read more

Reliant charged my mother a $500 cancel fee after she had a stroke and had to move to a facility. She had to leave her rent house and even though she paid the bill until the new people moved in Reliant said she failed to notify them in advance of the cancellation. During the interim period we notified them but they said they would not record it as proper notice because it was a rental. Reliant customer service did not care and would not remove the charge. Just horrible company. read more

I had Reliant service for a year and found their rates to be very expensive. I switched to another company when my contract came up for renewal. My last day of service was April 16th 2025, and as of today August 5th 2025 Reliant has not returned my $200 deposit. I paid all my bills on time, have excellent credit and yet, despite calling customer service on a pretty much weekly basis since mid May, Reliant will not resolve this issue. It's so unfair for Reliant to keep my money. I cannot recommend Reliant Energy because 1. Very high rates 2. Reliant keeps the deposit for months without returning the money to the customer read more

I wouldn't even give Reliant one star if I could. I signed up with them based on a recommendation from my rental company, and it's easily the worst decision I've made. Our electricity bill has been consistently $500 every month, which is outrageous. We've lived in larger rental homes before and never paid more than $400 -- usually far less. This current home is smaller, and yet our bill is the highest it's ever been. When I called to ask about a leveling or budget billing plan, I was told they don't offer one. Instead, they suggested I "keep an eye out for better pricing." Seriously? That's not a solution -- that's just poor customer service. I feel taken advantage of, and I would never recommend Reliant to anyone. read more

3 times the last bill amount to cancel, RUN AWAY FROM RIP OFF I had home electricity with this company many years ago. They started to jack up the charges a lot on renewal, then cancelled at end of contract period. I had signed up for a business electricity plan for 3 years. On renewal next time they did the same trick again. Unfortunately, If I have to cancel the current contract, I need to pay 3 times the last bill amount before the cancellation is initiated. Today I called for any better plan, they said even if you find a different plan, it will be considered as a cancellation and the same "3 times the last bill amount" applied to that also. Most companies will honor at least their own plan if we switch later during a contract period. T his company cease to exist if their attitude is this. Very poor customer service overall. WHAT A RIP OFF. RUN AWAY FROM THESE CROOKS AT ANY COST. I am thinking to cancel this plan even if I pay this huge amount. In 3 years, at a better plan with a different company, that amount will pay for itself. read more

SUPER EXPENSIVE and trifling AF. They charged me $10 because they sent me a text . This is one of my least favorite things about Texas. Why is the electricity so expensive? Reliant sucks. Can't wait to find something better. read more

Horrible. Terrible customer care and customer service reps. function as robots. I've been with them almost 19 years and maybe for the last year or so it feels like an unwanted marriage. read more

HORRIBLE! If I could give it 0 stars I would. The disconnection process is horrible. I requested to disconnect service. I did my diligence and then they messed up on their end cause they had a "glitch" so my service was never disconnected. But for some reason after having emails they still said they never received anything from me even after I got replies from them. Now I'm stuck paying for a month of me not using them after I did what they asked for to disconnect service. HORRIBLE! read more

Crooks to say the least. We were ambushed in Walmart with two sales representatives that lied about the price per kwh. I told him right off hand that I knew he couldnt get me a better deal, but he insisted. I let him give me a quote which was 11.7 per kwh which would be better than my price now. We made the switch and then read the contract which stated it was 17.6 per kwh instead. I wouldn't trust a company that has Crooks pushing their services. LUCKILY I called almost immediately and they canceled enrollment. I'm with gexa and haven't been priced a better rate. read more

Reliant Energy have stolen money that I put for extra credit for the next following month and while I was on the phone with agent he add 189.31 and said I had to pay it after I literally had credit and could believe it. Do not go with this company. read more

I am not one to usually write negative reviews, but my experience with Reliant Energy has been stressful. I called Reliant in December of 2024 because I was going to be moving into a new apartment that month. I told Reliant that my move in date was going to be 12/10. They understood and said my electricity services would be active by then. I moved into my unit and I had power. Great. I went on Reliant's website to set up my account. It said that my bill would be available within 45-60 days after services start. Great. I kept checking the website for a bill, until eventually Feb/March came around and I still had not received a bill from Reliant. I thought this was odd. So I called Reliant, and was informed that my services were never activated because apparently I did not sign some forms that I was supposed to sign. They said they texted the link to me, but I looked at my messages and did not see anything where it said I had to sign something. Reliant told me that the services were not activated, I didn't owe anything, and asked if I wanted to complete a new enrollment process. I said no because I've had electricity services for the past few months, so I want to find out who my provider is and if I will be getting billed. Reliant understood. Later in March I got a phone call and text from my apartments advising that I will have to pay violation fees because they have been providing electricity to my unit. My apartments told me that I need to find my own electricity provider otherwise I will continue to be charged violation fees for not having electricity services with a company. Ok fine... I didn't sign Reliants paperwork so my services never started (and reliant never contacted me by phone, text email etc to advise that my services had never activated). So whatever... I paid the violation fees to my apartments since they had been providing electricity to my unit all this time and the expense was justified and reasonable. I call Reliant again at the beginning of April to advise that I would like to resolve the issue and set up services with them officially now. I spoke with someone who was friendly and helped me create a new account. I thought the situation was resolved. He said I had to email Reliant photos of my drivers license and passport for identity verification, so I did that. He said that Reliant would start providing services to my residence immediately and that I can go online to check my account to confirm. Fantastic! About a week later, I went online to check, and I was still having trouble creating an online account with my new Reliant account #. So I had to call Reliant back to figure out how I can get logged in to view/pay my bill. The first representative I spoke to had informed me that my services were inactive. I asked if she could explain why, and she couldn't. She said that the most she could do is help me set up a new enrollment for services.. for a 3rd time.. which I did not want to do yet.. Because if I've had an issue not 1, but 2 times, then based on that pattern, I am probably going to have an issue a 3rd time.. so she transferred me to someone else instead. The next rep couldn't clearly explain why my services were inactive either, and informed me that my services had activated for 24 hours only and that I had a bill due for $7.71. I expressed my confusion and frustration - I agreed to a contract with Reliant, the services were activated the day I called, and cancelled one day later, even though I did not authorize the termination of the services. So why were they cancelled? If you are going to charge me for one day of services then fine... but I need to know why the contract that both parties agreed to was suddenly broken. He could not provide me an answer, so he transferred me to a supervisor named Eddie. I told the supervisor - If Reliant provided services to my unit for one day and I owe $7.71 for those services, then fine, I understand - but I told him that I want to know why my services were activated and then terminated (because in my mind, i agreed to a contract, the contract was upheld and services started, and the only way for those services to stop is if I don't pay the bill or if I pay the fee to cancel the services). I told him that the if I do not owe anything to Reliant, then I would like for the phone call to end, and I will find services elsewhere, as I no longer want to deal with trying to set up a new account with them due to the previous 2 failed attempts. The supervisor told me that I do not owe the $7.71 to Reliant, says that he is not sure why the previous rep would have provided that incorrect information, and assured me that my services were not active with reliant, and I thanked him and disconnected the line. I called Gexa Energy the next morning and went through a very simple enrollment process. Well... a few days later I get an email from Reliant saying that I HAVE A BILL DUE FOR $7.71. Whatever. I'll pay it, but this company SUCKS! Thanks for reading read more

My bills have gone from $150 per month to $600 per month. When I contacted them to ask what is happening they provided me with the usual BS that my consumption went up...my consumption went up 50% so from $200 to $300...but then they did not charge me $300 but instead increased the price of energy by 71% bringing the price of my bills to staggering $600+..... The most amazing part is yet to come...When I contacted them about this...I asked them precise questions which they entirely ignored and as a solution to my inquiry they attempted to lock me into a new 60 month contract plan which according to them would have saved me money. I asked them if I was on this plan last month how much my savings would have been and they told me $25.37. So not only did they not answer my questions but they attempted to lock me into a plan paying $600 for electricity per month instead for the next 5 years. In my 22 years as a homeowner I have never seen anything like it. RUN!!!! Is the best advice I can give you if they ever offer you anything. read more

I've been with this company for 15+ years. I guess they're trying to lose customers because now that they suckered me into another 3yr plan t they're going to start charging me an extra $20 for a disconnect NOTICE fee 2 days after the due date. The customer service has gone way down when I tried to contact them. Go somewhere else!! read more

Reliant Energy is by far the worst service provider possible. Throw any customer service out the windows, this company is failing quickly...The worst customer service I've ever experienced....​ read more

I was lied to about the price of my plan. The sales person used deceptive trade practices to get me to switch. Do not sign up for this company, they are crooked. read more

I was really happy to switch to Reliant. I had low bills as I don't use that much energy. I had requested that my billing cycle falls on my 2nd pay period as my 1st is my mortgage payment. Now what should be $120 a month is almost $300 because of fees. Very dissapointed as I do make my payments but get taken advantage of with late fees. I will be switching again when my contract is up. ************I DONT NOT RECOMMEND RELIANT ENERGY*************** read more

Customer service is incompetent. I moved and they screwed up my billing at every way possible. I wanted to get another company and they wont let me get another provider before paying a crazy fee after 8 days of service. Find someone else. They are a shit show read more

Everything about this company is horrible. They app, their website, their billing. They did not send me a bill for the first month and just sent a disconnection notice, then charged me an extra $25 for it. I will switch to another provider ASAP read more

My experience for the most part has been fine. Honestly I haven't had to interact with any agents for my entire first year having Reliant. Then out of nowhere I had two days that were showing up at 205 kW in February (my average usage is like 10 a day). For perspective, these two days are more than the entire month combined. They also charged me a disconnection fee even though I was not disconnected. I called to dispute but kept getting the runaround. They kept pushing me to Oncor instead of solving my problem. They made every excuse for why my bill is high. (They told me a neighbor could be tapped into my electricity LOL.) One agent was about to process my billing dispute but after a 20 min chat with his supervisor, all of a sudden he said Reliant can't do it and said I need to call Oncor, and he hung up abruptly. The last agent I spoke said she did some type of referral to escalate my problem. But I received no confirmation of any sort. Reliant customer service is useless. read more

Reliant is the DEVIL, they will scam you. They are constantly changing their bill at will if you complain to the commission they've got it set up to work they've done everything correctly it's a big big scam they charge whatever they want read more

No star. This company illegally slammed my electric account as I did not authorize the switch. In Walmart my boyfriend who is not on my account started talking to one of these fools. They ended up switching me and I was not even there. I will be filing against this company for illegal slamming. Do not get involved with them they are sneaky dickheads. read more

I was billed by Reliant with a due date of August 29th. On September 4th, at 3:43 AM, they issued a disconnection notice. I found out about it later that day and made the payment by 1 PM, before any service was actually interrupted. Despite paying on the same day, I was charged both a late payment fee and a disconnection fee. How is it fair to penalize someone twice for a single late payment? Has anyone else gone through this? I'm wondering if it's even legal to charge two different fees for the same issue. I'd also advise anyone considering Reliant to look elsewhere. Their plans are expensive, loaded with hidden fees and penalties, and their customer service is extremely rude. There are much better, cheaper options available. read more