This company is a freaking joke. My wife and I moved from Texas to Iowa because of companies like these ruining the lives of their customers with their incompetence. First of all, they are not the only company that does this, but you can only sign up for service online, if you want it disconnected, you have to call. To get through to someone to have it disconnected, you have to fight with a virtual assistant for anywhere from 30 minutes to 6 hours before it will put you through to a customer service representative. Then you have to hope and pray that the customer service representative is actually competent enough and speaks good enough English to help you. We had to call them after moving to Iowa because when we called to have our service disconnected, the customer service representative did not do as we asked, and actually signed us up for more service, despite telling us they were disconnecting our service. They also failed to leave a paper trail of the phone call which was actually my 2nd time calling because when I called 2 months prior to the move, I was told I'd have to wait until the month that we are actually moving, call then and go through the fight with the virtual assistant, again, just to get it disconnected. This company needs to fire their entire customer service staff, get rid of their virtual assistant, and pay everyone whose lives they have ruined with crap like this before filing for bankruptcy and getting out of business for a service they can't operate worth a flying flip. read more