As always, these people are amazing ... Came within an hour of my "desperation" call for help.... Heater not working and temp is 22°. They fixed my problem and had me up and warming in no time at all.... I love having a business I can trust, that always does a fantastic job and doesn't try to clean out my bank account. If you need them, call... You won't be disappointed!! read more

1 Star -- The worst customer service experience I have had with an HVAC/plumbing company. I would strongly caution anyone considering Lyons AC & Heating, especially for a major installation. We purchased a new AC system from Lyons last year, and ever since the installation we have repeatedly had problems with the condensation lines backing up into our bathroom sinks. We have had technicians out approximately FIVE times trying to address the issue, and it is still happening. This week was the final straw. I called Monday and was scheduled for Wednesday. Wednesday morning, Lyons canceled because their technician had a personal issue and rescheduled me for Thursday. I confirmed that I would be home all afternoon Thursday. At 1:30 Thursday, while I was on a work call, they called me. They called again at 1:38. They also texted at 1:31 and 1:39. At 1:48--only 18 minutes after the first call--they texted saying they were CANCELING my appointment because I hadn't responded to reconfirm it. At no point when the appointment was scheduled was I told that I needed to answer a same-day call or text within minutes or they would cancel my confirmed appointment. I had already confirmed the day the canceled and rescheduled that I would be home. What made this even worse was learning that because I am not a "member," another higher-priority job was given to the technician and he would be there for the rest of the day. Meanwhile my sink is over flowing with water from the condensation lines. So after Lyons canceled my Wednesday appointment, I rearranged my schedule AGAIN for Thursday, only for them to cancel a confirmed appointment because I didn't respond to multiple calls/texts within an 18-minute window while I was working.Then when I called them back at 2:09 after my work call, they said they could not reschedule me until next Thursday!! I've also previously paid approximately $500 for them to clean out a dryer line--an amount that, in hindsight, left me questioning whether I was being upsold rather than being treated as a long-term customer who had already purchased a major system from them. My biggest issue isn't that schedules change. Things happen. It is how Lyons handles its customers when they do. After being a multi year customer, purchasing a new AC system, dealing with repeated service calls related to the condensation lines, having Lyons cancel once themselves, and then having them cancel AGAIN because I couldn't respond within 18 minutes, I have completely lost confidence in this company. Customer service should not depend on whether you pay an additional membership fee which I was very unaware that was their business model. I would not recommend Lyons AC& Heating based on my experience. read more

This company is now part of Lex AC. I purchased a new full home replacement system in April 2023. I have required service three times as the contacts(not any related) and the blower fan, Oct 2024 and June 2026, in the air handler has failed twice. I scheduled service and was told someone would call thirty minutes before tech. No time window, just a day. I contacted them at noon to confirm still scheduled and was told early to mid afternoon. At 5pm I was told the tech was an hour out. The tech arrived and confirmed that the blower was out and would have to be ordered. The tech then went into upsell mode and from wanting to estimate for more insulation to complete duct replacement. Three year old system and multiple techs from this same company having either installed or repaired and now this tech is recommending complete duct replacement as my family sits in mid 80 heat waiting for ac to be repaired. This tech says that the old techs from Lyons "don't know as much as he does" and that is why they never recommended the upgrade. I purchased from Lyons because of the great reputation at the time. In my opinion, this is not the same company and the customer service had taken a back seat to upselling. read more

The only good part of their service call was that they showed up in 3 hours. After that downhill. Their strategy was to try and sell me a new unit. They pump up the estimate and try and convince you that maybe you shouldn't invest in the older unit. This wasn't a difficult issue, bad outdoor fan motor. Told me the unit was so old they might not be able to get a replacement (that was false). Then it was, we can get it but it costs $800 (also false) and add labor and maybe a new blade. Seemed outrageous for a pretty simple motor. Told them I had to think about it. Tech said had to charge me for the diagnostic call but if I would authorize the repair right now he would waive the fee. I said no thanks. Went inside and found I could get the motor delivered to me for less than $300 delivered. Found another company that repaired it for less than 1/2 that had been quoted to me. read more

After spending $20k last summer on a unit, I have a leak from one duct to the unit, which has caused ceiling damage. They said they couldn't come out for 3 days to add bondo to the unit, plus they wanted to charge me $90. I'm sorry, but treat your customers better and do your job. No ceiling damage is covered for faulty installation, i guess I understand that, but don't charge me for a 5 minute fix. read more

Technician was called out after my heater stopped working. I was told that both the electrical board and the blower needed to be replaced -both still under warranty (home only 4 years old). I was quoted $1,000 for travel and labor. Nothing was fixed and I was left with my house at 59 degrees expecting to wait two days for a part and $89 out of my pocket because the parts needed to be ordered. Always get a 2nd opinion if possible; I saved myself $650, my home is back warm and only a fuse in the electric board and a sensor was needed. read more

Worst AC company I have ever used. The first tech didn't know what he was talking about. He said the HEPA filter didn't need to be cleaned because the pre filter (which traps big pieces of debris) would protect the HEPA filter (which traps tiny particles). The first tech was so large he bent my ladder going to the attic. I gave them a second chance and asked for them to send their best tech out. The "best tech" showed up and spent a lot of time looking at all four units and came back to upsell me on 16-18,000 dollar worth of stuff. He showed me a model of what I needed so the AC water condensation wouldn't over flow and flood my house. It would cost $3000 dollars. A couple of days later I went up into the attics to look at the new overflow system protections on my 4 HVAC units and none of them were the system he sold me. It looks to me like he made things worse. This tech kept saying, "you can trust me, I am telling you what I would do in my house." They also had serviced another rental house done the street and they screwed that up also. Stay away from them at all cost. read more

Just bought a new house and needed to check off the list from my inspector. Lyons came out and did a full check of my heating and A/C, and even installed a new thermostat that I was planning on doing myself later. Super friendly, extremely knowledgeable, and most importantly to me, timely. read more

I recently had a technician from Lyons Air Condition and Heating come out and troubleshoot my broken AC for $89 to find I need to replace the indoor blower motor for an astonishing $825. The tech also recommended replacing the furnace for $3,250. Find attached estimate provided by the company. [Photo_1] Following my two second opinions, I was quoted $325 for indoor blower motor replacement by Company A and no service fee. Following, Company B quoted $325 by second company plus the service fee of $60. This ends up being more than twice the highest second opinion I received. An extra $500 to be exact. The pricing is not what prompted me to write this review; rather, it was the response I received from the technician that visited my home for requesting recommendations and asking the community for their opinions on what they have paid for the same service. As shown in my text conversation with the rep [Photo_2], I inquired about the reason for not testing my capacitor during his $89 service call, something that would be normally be done. This was answered with a snarky "deal" in response. This was my only and last communication with technician about the service provided. Following a number of responses and my statement that my problem had been solved for the price that it was solved for, the owner posted the following [see photo_5] and my response [photo_6]. I was pleased where this ended, as it was never my intention to review or rate Lyons. As evident by the full thread (https://imgur.com/a/PoZq8I0), it is evident that I only presented facts and never disparaged the company (Lyons) or its representative (Jacob). However, Jacob posted the following: [Photo_3] and [Photo_4]. As you can see, this is a scary response for just requesting recommendations and sharing quotes by companies on a public forum. For full disclosure, the whole thread is found here: https://imgur.com/a/PoZq8I0 My experience appeared to have been shared by a number of individuals in the thread above, only they paid for the service sometimes hundreds more. I think this should be a good time for reflection on the company as portrayed by its employees. Despite the emergency nature of not having AC, it may be wise to obtain more than one quote from the different companies to avoid being overcharged in a moment of distress. Given the legal threats by the company's employee, I will be updating my review in light of any further threats or violence directed at me by the employees of this company. Also, the threats were reported to the BBB and TLDR. Edit 1: Since the review was posted, Jacob Smith posted a libelous review on my place of employment. This review has been retained for legal purposes. The business owner's response to the BBB complaint also contained a number of unsubstantiated and libelous remarks which have been retained. I recommend the owner request evidence from Jacob Smith before further making unsubstantiated, libelous remarks based on Jacob Smith's false statements. read more

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This is the WORST A/C company I have ever used. My A/C unit was broken for 5 days. I called and talked to so many people each day wanting my status of the fan motor that was suppose to be ordered. I kept being told by these liars that someone would call me back. It is the middle of August with 105 degree weather. I had a 5 month old baby girl in the house. No one, but no one ever called me back. I was told the manager Sal would call be right back. Three days later, he still hadn't called me back. I finally received another email telling me to except the new estimate which was a $1000 more. I called them and was told the motor wasn't even ordered yet after waiting in this oven of a house for 5 days. I then was told again the the manager Sal was going to call me right back. He finally called me back after 3 hours. The first thing out of his mouth was, "What's up?" He sounded so unconcern about my situation through out our conversation. I hung up, called 5 STAR A/C company. They came out the same day and replaced the fan motor in a 3 hours. It was also $400 cheaper then Lyons quote. I'm not giving Lyon's A'C company any stars. But I'm having to give it a star so this review can be posted. Like I said before, they are the WORST company I have ever dealt with. read more

We have used Lyons Air & Heat for nearly 3 years now and we've always been satisfied with them. They are quick to respond to our call / email requests, and they are professional and knowledgeable in their service. This time, Blake Brunner came to our house to figure out what problem our air conditioner was having. He was professional, knowledgeable and polite. He found out the problem fast and fixed it. We have Lyons come over twice a year to tune up our air conditioner. They are a great local company, and we will continue use their service. read more

David is our guy! He is always on time, kind, courteous and professional. He knows everything there is to know about my system and always has a suggestion as to what he would recommend. If there is anything wrong he will address it and if there is nothing wrong he will let you know. I trust that David not only has his company's best interest in mind but he also has my best interest in mind. I can't thank him enough. With employees like David I will always be a customer! The world needs more people like him! read more

These guys are life savers. We just bought a new house that has three air conditioning units. When we moved in, the unit that controls our upstairs didn't work. I had my Husband call first thing in the morning and they had Cole stop by a few hours later. He was awesome! He installed some new parts for two of our units and now has us on a yearly maintenance plan so our units will always be taken care of. A few days later my Husband ordered new smart thermostats for our units. He attempted to install them himself but that didn't go so well and he ended up killing power to one of our units. I called Lyon's first thing this morning to have them come out again and literally an hour later Cole was at our front door. He is THE BEST. He installed our new thermostats within an hour and answered all our questions. We are so happy with this company and thrilled we found them. This is twice now that we've had them come out for same day appointments and we've had fantastic service both times. I highly recommend this company for your HVAC needs! read more

Excellent service, once again, from Lyons. First, THEY call ME to remind me it's time to change our AC filters. Secondly, they sent me a text on the day of service letting me know Cody was on his way so I had a few minutes to get my coffee, etc. Then Cody arrives, masked thank God, and very courteously and efficiently performs the necessary filter switch. And by the way, the filters are super thick, the highest grade available. Prior to Lyons, we had another company check out our air conditioners and they did a filter change. They put in these flimsy filters that were MAYBE 1/2 inch thick - completely useless and extremely cheap. I learned my lesson right then and have used Lyons ever since. read more

Lyon's is excellent. I highly recommend. I have them service my AC every three months and change my filters.

These guys are pretty good. I get the feeling they are a fairly young business. We first encountered them when we wanted the radiant barrier done. We have been really happy with it. We did not have any "trouble" with any of their suppliers as earlier stated. I did sign a contract earlier this summer which made this week's visit free to check our freon. That made it nice. Friendly service and they show up when they say they will. read more

It's only fair that I update this review with the end result. Lyons did pay their supplier directly after I contacted them regarding the threatening letters from Champion Air. I was contacted by the owner of Lyons who offered his apologies and an explanation of the events that ultimately lead to the supplier sending me threatening letters. The explanation was believable and I trust Lyons is being completely honest in his account. In summary; I would use and recommend Lyons for future HVAC needs. read more

I always want to support local Rockwall business's. This one didn't disappoint. Zach my tech was great I asked about replacing my system because it was older and he said there was no need(that's extremely rare with an ac company). My bill was half what I thought it would be. They send you text updates with your techs picture. He spent an 20 minutes explaining ways I could help prevent future maintenance. This company is rare and locally owned. I would recommend them to anyone. read more

Showed up on time, was fast, reliable and didn't try to up charge or try and sell me on a new system

I came home from work and my house was so cold. I called Lyons A/C & Heating and Johnny was very quick to come to our rescue and fix our heat. Very professional and very friendly! I highly recommend this company! read more

My air conditioning unit went out on a very hot day. I called Lyons Air and Heat and they sent someone out right away and got it up and running so fast. David was the service person and was so polite and helpful. He explained all the repairs and cost that needed to be done. David was also very considerate with social distancing all our business was conducted outside and I felt very safe which I appreciated. read more

I called for 24 hour emergency service around 7pm . No one answers so you have to leave a message. After leaving a message and waiting a few hours I never received a call back. Luckily after waiting I realized they weren't going to call so I found a company that actually answers and came out. read more

I bought a new condo in rockwall and needed a new ac unit. I interviewed several companies and Lyons was by far the most impressive. They explain the unit and services in great details. There were some kinks but the owners came out every time and even called other contractors in order to get everything up and running ... it's effort made should a big impact because service was great this is a family run operation and that makes such a big difference they are honest, dependable and care and it this shows through their service. I highly recommend this company especially in a field where there are many untrustworthy companies read more

This is the second time we have used Lyons AC. We called them because of the service we received a few years ago. The tech was very pleasant and professional. When our tech arrived this past visit, it was the same young man that had helped us previously and we received the same great service. His name is Zach and he is wonderful to work with. We will recommend Lyons to our friends and family. read more

They did a great job for us today when our A/C went out. They also gave us a nice break on the price. I would recommend them.

Great family owned business, they don't try to milk you for every penny (like NTB does), Lyons Heating and Air is my go-to company for my A/C needs. I wish I could give them 6 Star's!! Very professional, very informative! read more

Lyon's Air Conditioning is a great company! I have had them out to my home and my business for a/c repairs. They are reasonably priced, arrive on time and always do a great job. I will always use them for our heating and air conditioning needs I highly recommend them! read more

Very knowledgeable! Our AC went out in the middle of summer, and their technician came right out. In about 30 minutes he had us up and running again! I would definitely recommend Lyon's Heating and Air. read more

I can't recommend Lyons HVAC strongly enough. Twice this summer they came right out and were able to repair my ancient AC unit so that we could at least get through the summer. They were incredibly polite, up-front about costs, and efficient. Will DEFINITELY be using their services in the future! read more