I have 2 years with this company and it's the best I recommend it I hope always never changes the…read moreexcitement service

We got into this because of family being a sales representative. I noticed my bill was going up for…read morea very small house and discovered even under contract, they were charging $.14 per kilowatt hour, and slipped me into a two-year contract with a cancellation fee of $299. I canceled it anyway. I am very, very disappointed with this company and feel like they took advantage of me and my husband.

I have had 4 Change Energy since June 2025 when my bill was $77. My bill jumped in Sept 2025 to…read more$236.19 because I did not use enough electricity. I live in Texas and and I'm one person not consuming much. Now to 2026, I do auto pay. They didn't receive my payment for Dec 2025 and sent a disconnect notice for January 7, 2026 and a bill for $188 . WTH? blamed it on the bank per the not very helpful, nor knowledgeable & condescending ( for 4 seconds) customer lip service representative. After a trip to the bank headquarters today, they only have 1 card on file for me. IM CALLING THE 4 CHANGE HOTLINE AND I WILL PAY TO JUMP THAT SHIP!!! SHIP. OH YEAH OUR ELECTRICITY HAS BEEN CUT OFF FOR AS LONG AS 3 TO 5 HOURS AT A TIME. NEW ELECTRIC POLES BEING INSTALLED BY ONCORE. THEY NOTIFY OF TIME OF POSDIBLE RESTORATION BUT NO WARNING OF WHEN THEY TURN IT OFF. THAT WOULD BE More helpful when you're not in the big middle of an electrical needification.

I had fallen behind on my payment and tried to pay my bill online, but the system wouldn't allow…read moreit; when I called customer service, the representative kept giving me addresses in Austin where I could pay in person. When I stated that I wanted to make the payment--including the late fee--online, I was informed that online payment options are disabled for subscribers with overdue bills and that I had to visit the office to pay in person. Frankly, I thought they were joking; when I asked, "Are you serious?" they replied, "Yes, unfortunately, I cannot accept your payment online," and reiterated that I needed to go to the office to settle the bill. To be honest, 4Change is nothing more than a company that penalizes its subscribers using ridiculous methods; I switched to another provider solely because of these absurd practices, even though my contract was still active.

I initially spoke with Andersson at TXU Energy, who was unable to assist with my specific request…read morebut promptly transferred me to Maria. Maria provided excellent customer service--she asked the right questions, was attentive, and efficiently handled my needs. She successfully assisted with transferring service to my new address and disconnecting service at my previous residence. Overall, I appreciate the smooth transition and the level of support provided. Kudos for Maria chat rep

I discontinued my service after 2 years of struggles, terrible customer service and countless extra…read morecharges that were never explained or accounted for by txu. When I spoke with them, I asked if there was anything else I needed to pay or take care of before ending my services. My credit means everything to me. The man on the phone explained to me, everything was paid in full and I was assured I was fully paid with no more charges due. The son of a bitch company added charges after I discontinued from their shady services. I received a call approximately 4 months later and the man at that time, told me I owed 400.00 that did not include extra charges for late payments at the time of my termination of services. I was furious, i had only been 3 days late on 1 payment in the entire 2 years i was with them. The thief on the phone told me they would have to send me to collection if I didn't pay. So when I paid the full amount including extra fees and charges, I found out they had reported me to the 3 Major credit card companies and txu had also sent my account to collections. 1 year after this happened, my soon to be wife and I, moved from her house into a house we had purchased together. Guess who who provider was? Now, guess what they told her and then did to her after??? Almost the EXACT thing they had done to me a year before. She was also reported to the credit bureau, and she was charged 300.00 with extra disconnection fees after she was told them same thing. I made her call multiple times to make sure everything had been paid, and like me, she was contacted months later with almost 500.00 in late fees and disconnection charges. The customer "service" rip off artists there, if you can reach one, are no help and you can't understand What in the Blue %#%# they're saying!!!! Its a complete nightmare and I advice you to find and explore different options before giving your soul and butthole to these people, because in the end, they'll come for that butthole baby. ..

As alluded to by others, they will lock you into a contract even when you had no intention on being…read morein one. And even after 20+ years of loyalty to the company, they won't budge at all from allowing you flexibility. There is no sense of honor to their longtime customers and little responsibilty in operating their business.

Terrible customer service. Signed up for electrical service and they never turned it on. Was on…read morethe phone for 40 minutes only to find out that they never set up a contract with Oncor! They are so bad they don't even answer their own phones, they use a third party vendor, who actually recommended a diifferent supplier since Reliant couldn't come through. Use anyone else.

Mark was super helpful and personable. I​ feel like communication and trust is​ essential in any…read morebusiness and I felt really taken care of with BeeConnectedNow. They took so much pressure off our plate which allowed us time to focus on the things that really mattered with our new home.

As a new Texas resident can I just say the way Texas handles its electric companies is STUPID. 100…read moreor so companies. Really?!? I am so happy I contacted BeeConnectedNow. Contessa helped me find the best electric company for my needs as well as the best Wifi provider. I highly recommend this small, woman-owned family business.

Compare power connected us with complete scam called Atlentex power. They did not turn the power on…read morewhen they said they would, we had to call a different company to get the power connected. We were out of power because of their failure to do what they said they would. Freezers defrosted. Had to get a hotel... And the customer service "supervisor"' told me to call back at 7 if the power wasn't turned on yet. Which is when they close. Total joke. Worst customer service I've ever dealt with

I would never used Compare Power again, please use ChooseTexas-Power instead (no hassles or…read morestress). I had the worse experience ever. They submitted my application 4 times to a Electric and it was flagged this interefered with my services being connected in a certain timeframe. I had to complete an application with another Electric Provider due to after 72 hours the issue still wasn't resolved on Compare Power end or Atlantex Energy end. Also, do not choose Atlantex or sister company Atlantic, the customer service is unprofessional, there's no first call resolution and they do not have the proper CSR experience. It was a hassle and very mentally draining. I would never known my services wasn't yet switched after being approved until I called the electric company, this was after sending in identification and lease for address verification, some I never went through with any utility company.