Have been a customer for many years with no problems. When I needed to renew my plan i could hardly understand the agent due to the language barrier. TXU needs to bring their customer service back to the USA if they want to keep their customers read more

I initially spoke with Andersson at TXU Energy, who was unable to assist with my specific request but promptly transferred me to Maria. Maria provided excellent customer service--she asked the right questions, was attentive, and efficiently handled my needs. She successfully assisted with transferring service to my new address and disconnecting service at my previous residence. Overall, I appreciate the smooth transition and the level of support provided. Kudos for Maria chat rep read more

I discontinued my service after 2 years of struggles, terrible customer service and countless extra charges that were never explained or accounted for by txu. When I spoke with them, I asked if there was anything else I needed to pay or take care of before ending my services. My credit means everything to me. The man on the phone explained to me, everything was paid in full and I was assured I was fully paid with no more charges due. The son of a bitch company added charges after I discontinued from their shady services. I received a call approximately 4 months later and the man at that time, told me I owed 400.00 that did not include extra charges for late payments at the time of my termination of services. I was furious, i had only been 3 days late on 1 payment in the entire 2 years i was with them. The thief on the phone told me they would have to send me to collection if I didn't pay. So when I paid the full amount including extra fees and charges, I found out they had reported me to the 3 Major credit card companies and txu had also sent my account to collections. 1 year after this happened, my soon to be wife and I, moved from her house into a house we had purchased together. Guess who who provider was? Now, guess what they told her and then did to her after??? Almost the EXACT thing they had done to me a year before. She was also reported to the credit bureau, and she was charged 300.00 with extra disconnection fees after she was told them same thing. I made her call multiple times to make sure everything had been paid, and like me, she was contacted months later with almost 500.00 in late fees and disconnection charges. The customer "service" rip off artists there, if you can reach one, are no help and you can't understand What in the Blue %#%# they're saying!!!! Its a complete nightmare and I advice you to find and explore different options before giving your soul and butthole to these people, because in the end, they'll come for that butthole baby. .. read more

TXU Energy - txu adds those free night and solar day charges to the end of your bill. - Utilities Near Me - Irving, Texas

Referred Jack Jones Plumping to replace a bathroom sink, outside hose bib and an aerator.I am going to call the guy they sent a plumber, but I think he was a handyman. Firstly, Jack JONES has no active telephone, a false address, and a false web address. The handyman arrives and wants to see all the projects; ---the outside hose bib had been constantly leaking for about six days and this is where he starts-he THEN WALKS INTO OUT HOUSE WITH NO BOOT COVERINGS! ---he then starts to repair the bathroom sink, needs a part and goes to Home Depot. He brings back the wrong part and decides he has to replace all the hardware on the sink. Disappears for two days with no communication! Appears now on the fourth day replaces faucet and leaves. I check for leaks in the cabinet under the sink, YES leaking in three places. Call TXU Warranty and he returns. He immediately gets defensive and said he checked for leaks before leaving. I show him the leaks and then stated that, "oh, I guess I should have replaced the three washers under there. JackJones and his handyman are liars: if their lips are moving they are lying..... TXU warranty is unreliable by clearly sending a handyman versus a licensed plumber and finally, I have not seen the bill yet, but you can bet that I am going to be billed for being the DUMBEST GUY IN DALLAS COUNTY for ever getting involved with TXU WARRANTY AND Jack JONES PLUMBING! AVOID TXU HOME WARRANTY AND JACK JONES PLUMBING AT ALL COSTS!! read more

Escarleth Salmai was very helpful today in changing my plan to help me save money. She was professional, fast and friendly.

If I could put Zero stars I would. I am currently fighting with them over a $16 bill that magically turned into a $147 bill. I wasn't even aware I owed anything until I had a debt collector reach out to me. Let me remind you this bill was originally $16. read more

I used TXU Energy's chat service to disconnect my electric service, and it was a smooth, easy process. Escarleth S assisted me, and she was helpful and straightforward throughout the interaction. She answered my questions and made sure everything was handled correctly. Overall, it was a good experience, and I appreciate how simple she made the process. read more

my agent i was speaking to escarleth was very patient and helpful to all my questions and concerns i had. I have been with TXU for almost 10 years and she made it hard to leave. she gave me different options and even showed me monthly bills i would pay according to my average bill charges. read more

The analyst I spoke with today was patient, competent and knew TXU's systems. I gave him an excellent review and asked to chat with his manager relating how good he is. I'd do business with him again. read more

My online assistant was very helpful and answered all my questions. Her name was hard to spell so I don't remember the spelling. But the plan was the best value with average monthly billing to avoid surprisingly high bills. I really appreciate this TXU customer assistant. read more

I will never be using this company again when there are others with more affordable rates for the same amount of usage when it comes to electricity. Do not recommend at all. read more

I chatted online with Maria. She was awesome. She was able to review our usage history, compare plans, and even provide projections based on our historical bills. I couldn't have asked for more information to help me make the best choice going forward. I truly appreciate her time and patience as I asked so many questions. I've been a customer of TXU for decades, their customer service continues to be high quality. read more

We were with TXU since 1991 and apparently paying top dollar the whole time. We changed to APG&E four months ago. Each month our payment is 1/3 less than the same period in the prior year. 4 months = $583 PD to TXU, $377 PD to APG&E. TXU KWH $ APG&E KWH $ 09/22/24 - 10/22/24 817 197.97 09/26/25 - 10/22/25 902 145.45 10/22/25 - 11/20/25 540 134.05 10/22/25 - 11/20/25 464 77.14 11/20/2024-12/19/2024 403 104.50 11/20/2025-12/20/2025 437 73.30 12/19/24 - 01/21/25 585 146.92 12/20/25 - 01/22/26 493 81.58 583.44 377.47 read more

This is seriously the worst. You switch service over to the another address. What they do is keep service going at both locations and double bill you. When you try to get it ironed out customer service tends to understand they they escalate it to a supervisor. Then they just stonewall you and hang up. When you call back they will just refer you to legal because they know you won't do anything about it. read more

DO NOT USE THEM!!!! I was a TXU customer for 11 years and they totally tried to screw me. They hiked my plan up to $.22/kwh. ​​​I was paying that for over a year before I noticed. So I used Energy Ogre to find the best plan and now I'm paying $.09/kwh with ThinkEnergy. read more

Was with them for 7 years and should've left 3 yeats sooner. They charged us originally $250/monthly but suddenly we went to $580 with almost no warning despite our plan and rate not changing. Our house hold also was still 4. When leaving, the agent was constantly harassing us to the point that it almost seemed personal. Like I thought he was going to bust out a guitar and start singing break up songs. He was trying to throw out a new rate of 14.2/perkwtt but we already had an existing 13.7/perkwtt. We explained it was TXU ignoring us and driving up our bill with absolutely no justification and they never bothered to check the meter. Then when I turned down that rate, he started getting hostile and talking over me. I found a new electric company at 10.9/perkwtt and even if that rate disappears, they have other rates at 12.4/perkwtt-14.1/perkwtt. Look txu, I'm sorry. It's not me. . . It's you. You're the AH, the red flag, the toxic one. I've moved on. read more

This is one of the expensive electric companies in Texas. First in winter season I was use my personal heating not the unit heating TXU charger me $162. Thru out spring season I was still paying 162 or higher til I need to change my plan now it was 73 and I wasn't turn on unit a.c but ceiling fan . Second these TXU plans you see on their commercial on t.v is LIES LIES LIES !!!!!!!!! plZ don't be fool TXU will find loopholes you still paying $162 or higher. Last my last bill I thought not I got charger twice one is $88 from November 08- December 08 and from December 09-12 $23 . Plus I shutdown my service on December 13 and wonder why I hasn't received my refund . When I call the TXU to talk to representatives they tell me does my account isn't active but I won't receive my refund til January 13. Do yourself the biggest favor plZ go to better electric companies because TXU isn't it. read more

Here the bottom of the barrel in honesty, customer service, contract explanation etc. They are awful, they charge you a delivery charge that in my case was 10 times higher than the kwts I used the first two months. I asked many times before I signed up if there was other charges besides the energy I consumed and they said not! When I called asked them for an explanation they can't even explain the extra charges. I used $26 in kwtts but my bill was $188! Run away from this dishonest company. I am going to make the adequate complaints to the city and State. We can't have this type of companies taken advantage of the consumers. read more

I chatted with Maria G. She was very helpful in finding a plan comparable to other companies that works best for our household.

We hired a 3rd party to decipher TXU Electric charges and discovered they were playing 'Three Card Monte' with our Free Nights Plan. After the discovery was completed we were overpaying TXU $5,100.00 annually / $51,000 per decade, used them for 4 decades therefore TXU overcharged our household nearly $200,000.00 during that period. Fact was, CROOKED TXU WAS CHARGING US DOUBLE FOR ELECTRICITY and hiding it behind so called Free Nights. Regards, Steve Crabb read more

My rep was Escarleth Salmai. I was very pleased with the feedback I got regarding wanting to find a cheaper plan that works best for me. They were very knowledgeable and gave me some great tips to save usage. I felt heard and that they were genuinely there to help me. 5 stars! read more

TXU energy involved fraud billing and debit collector involved. fake charges. never take service from TXU energy. I was live an apartment last 5 years before buy home. only 3 month use TXU energy there 850SQ FT apartment light use only, no laundry, no others power consume. monthly bill $200+ where other company bill $80.00 to $90.00 be aware of TXU energy. never use zero balance collection read more

TXU Energy - FCRA report mention and collection zero balance - Utilities Near Me - Irving, Texas

I worked with Maria today, she was very helpful in helping me get a renewal rate that is cheaper than my current one (assuming my math is correct!). She was kind and quick and willing to work with me. Always nice to see! read more

Every year they up the price and waste your time "negotiating", figuring you'll be to lazy to change. Last was 15c "Choice Reward" plan, higher than the highest rate listed on Google. How about never signing up with in the first place? Good advice, that. read more

All I need is for someone to help me with my account. It shouldn't take this long to get ahold of someone to talk to.. I'm still waiting. read more

TXU Energy - Utilities Near Me - Irving, Texas

Contacted chat agent (Escarleth) about a renewal and Cinch (worthless) product removal. Was treated professionally and made all the changes within about 10 minutes. No heavy selling and was actually helping me make the same decision that I had already researched as the best option. read more

I've been a loyal TXU customer for over 6 years, but my experience has gone from frustrating to unacceptable. Despite living in an apartment where I sit in the dark most days and nights to conserve energy, my bills have consistently ranged between $300-$500 per month -- which makes absolutely no sense. I've had the City of Irving, a TXU technician, and even my apartment management come out to inspect the situation, and everyone has confirmed that my usage should not be anywhere near that high. Yet, TXU has never provided a clear explanation or resolution. I'm moving to a new apartment complex soon, and I'm giving TXU one last chance to correct this issue. If my next bill still doesn't reflect accurate usage, I will be switching to another electricity provider immediately. Loyalty means nothing if the service doesn't add up -- and right now, it simply doesn't. read more

Great electric service provider. I will most definitely do business with Txu. The plans they have to accommodate your usage. And customer service a big shout out. Always available and very communicative. read more

I was a customer for five years decided to switch to TXU due to the costs. I was on an average billing and still paying 300 average. I am a widow leaving off my social security so I kept my air on 80 didn't feel the charges were valid. I just received my bill for $996.41 $302. previous balanced $274.68 adjustment for the average $419.00 for canceling the contract I asked how long was this contract since I have had them for 5 years After pleading for help I was told nothing could be done, This is heartleas. read more

TXU and Oncor are 100% the worst companies we have ever dealt with. Pray that you never have to deal with them to set up power at a new home build. Long story short, they are impossible to deal with on the phone. They also, will not call when they get to your house if you have a closed gate. Finally, I waited by the gate all day in 105 degree heat. yes, from 7am to about 2pm when the Oncor vehicle blew on by without stopping and I had to pay for that "appointment ". This was after already paying for multiple visits when they couldn't call and say they were there. Hundreds of dollars paid. Hate, hate, hate TXU and Oncor. this is just a snippet of the whole miserable experience. I actually considered not having electricity. it was that horrible. If I had the option of sorting a garbage truck's contents or dealing with this TXU and Oncor I would joyfully choose the garbage sorting. read more

I received an over $800 bill for the month of February. It is a VACANT property. No one is there. I talked to customer service and was told that there is nothing I can do about it. It is weather related. My question to you is... if this is the cost of a bill on a vacant property, what is the cost for people who went through the freeze with full households? People who live paycheck to paycheck? People who don't need another setback because they have enough on their plates? Because of this, I will no longer be recommending you to my many tenants and will no longer be using you for my utility needs between tenancies. I just wanted to make sure it is known that you take advantage of the vulnerable in times of disaster and deserve to go out of business. I will be spreading the word. You have not only lost my business, but the business of many tenants because I will be heavily promoting an alternative. read more

I signed up for an electricity plan that clearly advertised free electricity from 10:00 AM to 4:59 PM. Nowhere in the promotional materials did it state that this benefit was limited to Monday through Friday. I only discovered this restriction after noticing unexpected charges on my weekend usage. When I contacted customer service to clarify, the representative was dismissive and patronizing. Rather than acknowledging the lack of transparency in the advertising, he implied that I had misunderstood the terms. It felt like the company was more interested in shifting blame than in addressing a legitimate concern. Because of this experience, I will not be renewing my plan. Transparency and respectful customer service matter--and unfortunately, this company fell short on both. read more

awful customer service and what sucks it's not like you have other options. They can treat their customers like shit and there's absolutely nothing you can do because you need electricity.. Shame on y'all. read more

TXU cut our electricity the bill was only $170 . We have been customer of them for 30 years It was 97 degrees outside. They said they sent emails to my cuputer I which we did not OK. The house was hot when I got home . But they did get it back on in 30min t here Ai system is worthless I keep hanging up on us. read more

if I can TXU 0 stars I would. I highly recommend you to look elsewhere even if you are desperate. This is not a place to to earn your business. they tend to add on extra charges onto your bill. I have a one bedroom one bathroom apartment and they charged me $222 for my monthly bill and I haven't even been here a month yet. Also, when I moved, I asked them to move my services over to the new apartment instead they created a whole new contract. I have been dealing with them for about a year now and trust me. It'll be the last time I would ever deal with them again. I've just been waiting on my contract to finish to switch over different electricity companies. I kid you not, every month I go to pay my bill, it's somethin. read more

Worst of the worst to be honest! They had me on a payment plan then after a month TXU decided to cancel my plan. I called to make a minimum payment to avoid disconnection and they transferred me to 211. This is so ridiculous and I can't wait to transfer to another company. TXU is trash!!! read more

I had TXU Energy for more than 5 years. worst service And rate keep going up. I am switching to a different company

Hello, I'm writing this review as someone who is not a customer, but that is due to the actions and words of a salesman by the name of Devante Williams. This salesman came to our door and began to share what he was selling. When my husband asked him questions, he seemed annoyed, dishonest, and looking for an easy "yes". Not only did he look unkept, but his way of presenting the product seemed very unprofessional and uneasy to trust. There were a lot of "um" "well.." "maybe" and "it depends". He did not want to take no for an answer, became aggressive, and continued to tell my husband that he will "feel stupid " for not listening to him. He also mentioned that if we do not go with this energy company, we will eventually end up paying too much elsewhere and we will lose the house. My husband and I were completely thrown off by this salesman's behavior, and was surprised that he even left his contact information with us. If this is any indication of how the company is ran and a reflection of their morals and practices, I hope absolutely no one goes with this company. It's always worth it to spend a little bit more money with another company than to use services from such vile people and companies. read more

Wish I could give a negative star I would. The good news is I have finally had enough of absorbingly high price and because I complained about the web sight they now have disabled the part of my web sight I was complaining about. I guess they showed me. Today I switched to BKV no base charge, my cost PKwh is 3 cents less, and they give me a monthly military discount and 50 dollar credit if I use more than 2000kw. Even if they are as bad as txu at least my bill will be much less. I cannot stress enough how bad this company has become and it all started in 2020 imagine that. read more

WORST ENERGY COMPANY I HAVE EVER DEALT WITH!! True scam artists. I would suggest staying as far away from them. We used them for a year and the bills only went up, when our term ended we called 12 days after to tell them we are switching to another company and they tried to charge us almost $500 for canceling. We are now going through 4 change energy, highly suggest them! So far they are way cheaper. read more