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    TXU Energy

    1.6 (338 reviews)
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    1 month ago

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    2 months ago

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    2 months ago

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    3 days ago

    Escarleth Salmai was very helpful today in changing my plan to help me save money. She was professional, fast and friendly.

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    17 days ago

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    9 months ago

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    4 months ago

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    11 months ago

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    Lisa L.

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    2 months ago

    I chatted with Maria G. She was very helpful in finding a plan comparable to other companies that works best for our household.

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    2 months ago

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    11 months ago

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    7 months ago

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    3 months ago

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    7 months ago

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    2 months ago

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    10 months ago

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    1 year ago

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    6 months ago

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    6 months ago

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    6 months ago

    I had TXU Energy for more than 5 years. worst service And rate keep going up. I am switching to a different company

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    8 months ago

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    8 months ago

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    2 years ago

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    Page 1 of 9

    TXU Energy Reviews in Other Languages

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    Review Highlights - TXU Energy

    Allan was very helpful in setting up a second account for me today.

    Mentioned in 4 reviews

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    4Change Energy

    4Change Energy

    (250 reviews)

    I have had 4 Change Energy since June 2025 when my bill was $77. My bill jumped in Sept 2025 to…read more$236.19 because I did not use enough electricity. I live in Texas and and I'm one person not consuming much. Now to 2026, I do auto pay. They didn't receive my payment for Dec 2025 and sent a disconnect notice for January 7, 2026 and a bill for $188 . WTH? blamed it on the bank per the not very helpful, nor knowledgeable & condescending ( for 4 seconds) customer lip service representative. After a trip to the bank headquarters today, they only have 1 card on file for me. IM CALLING THE 4 CHANGE HOTLINE AND I WILL PAY TO JUMP THAT SHIP!!! SHIP. OH YEAH OUR ELECTRICITY HAS BEEN CUT OFF FOR AS LONG AS 3 TO 5 HOURS AT A TIME. NEW ELECTRIC POLES BEING INSTALLED BY ONCORE. THEY NOTIFY OF TIME OF POSDIBLE RESTORATION BUT NO WARNING OF WHEN THEY TURN IT OFF. THAT WOULD BE More helpful when you're not in the big middle of an electrical needification.

    If zero stars were possible, they'd get it. 4Change Energy operates like a bait-and-switch. They…read moreadvertise "9¢/kWh" rates, but once you factor in their gimmicky usage credits and mandatory Oncor delivery charges, the real cost is nearly double. In just 90 days I paid $1,200 for electricity -- an average of 17.7¢/kWh, which is 61% higher than what they promote. Their Electricity Facts Label looks good only if you use exactly 500, 1,000, or 2,000 kWh. Real households don't land on those numbers every month, so the credits disappear and the bills skyrocket.

    Champion Energy Services - 'Murica!

    Champion Energy Services

    (21 reviews)

    I've been using Champion Energy for at least 7 years in Fort Worth, TX and they've been awesome. I…read moremoved from California and was not familiar with choosing energy companies (we only have Southern California Edison in California). After extensive research I chose Champion Energy and have zero complaints. I also recently moved within Fort Worth and transferring service was painless. They have great customer service and are very helpful anytime I call. Give them a try, you won't regret it! Also, when signing up you can get a $50 bill credit for using referral code: GAGUIR003

    I would give zero stars if I could. Champion Energy advertises the lowest price per kWh, but my…read moreexperience has been the exact opposite. I live in a modest 2-bedroom apartment and my utility bills average around $250/month, which is significantly higher than my friends and family who live in similar or even larger spaces. On top of that, Champion made a huge mistake by submitting a disconnect request on the wrong meter. This left me without power for 24 hours while the other 400+ units in my building still had electricity. They tried to brush it off as a "power outage," but Encore had to come out and replace my meter to fix the issue. Champion Energy did absolutely nothing to correct their error or make it right. Between the outrageously high bills and the complete lack of accountability, I would strongly caution anyone against signing up with Champion Energy Services.

    Infinite Energy

    Infinite Energy

    (34 reviews)

    Do not sign up with Infinite! Their customer service agents are set up to mislead you into thinking…read moretheir deals are better than they are. Their supervisors are also horrible. Please don't let anyone trick you into signing up with them. I made my first mistake signing up with them in July 2019. They have a semi-decent "base pay" (~$58-68 per 1000 kwh) but their surcharge is ridiculous (20 cents per kwh after 1000). It's super easy to go over 1000 in Texas in the summer months so it drives up your bill significantly! I recalled to renew my contract with them under the impression I was going with a new plan. (5.8c per kwh flat) I had called customer service to ask if it was 5.8 cents per flat and they had a ROUNDABOUT WAY OF ANSWERING. I literally asked "Is this 5.8 cents per kwh no matter how much" before I got cut off with her answering "Yes, so this is going to be the same plan as you currently have just locked in at a cheaper rate for 4 years." Notice how the customer service said "yes" to my question but then switched to saying it was my same plan! TLDR; They still are charging 20 cents per KWH after 1000. Talking to their customer service is even worse than dealing with their horrible rates. I literally would have been satisfied with continuing my contract as is if they had helped alleviate my bill for ONE MONTH (out of a 48 month contract) but it was so hard talking to them. Please don't sign up with them!

    This company is amazing. I've had TXU and StarTex in the past but Infinite blows them both away in…read moreterms of customer service and rates. I just signed up again (FREE NEST THERMOSTAT) for the third time, and I'm usually one of those folks that's on powertochoose.org website rooting around for the best rates every time I'm for renewal and I haven't had to do that anymore. I was a bit hesitant in the beginning due to some bad reviews, but it looks like those reviews are from folks who aren't reading the fine print or renewing prior to their contract being up and their rate changing for being out of a contract. Every single person I've ever had when I called on the phone was beyond helpful and nice, and that REALLY RARE these days! I tell everyone about Infinite, and I'm one picky chick! HAHA!

    Utility Bellhop - Same

    Utility Bellhop

    (13 reviews)

    Farmer's Branch

    Not Good experience at all, Bobby the owner was pushing free doorbell camera with use of service,…read more We ran our usual background check, As our private info is used, However sad to say Bobby did not pass, When we refused because his background check. He became hostile to the point of harassing phone calls , I have read previous reviews on this service. I cannot recommend by My personal experience.

    Do not give Utility Bellhop ANY of your information! This company is very sneaky. They reached out…read moresaying they were contacted by our realtor, when in fact they received our information from a company I was considering for home insurance, Clay Paul. The company reached out saying I would receive a gift card for setting up a phone call with them. We set up the phone call, the business seemed shady and we were right not to use them to set up utilities, or give him any further information. They tried to say we were not told we would receive a gift card but when I sent the screenshots showing they did in fact say we would receive a gift card for setting up a call they said they would be sending it. Weeks later I receive a notice that my electricity has been transferred to a different provider and right on the notice it said Utility Bellhop. I called Bobby, the owner and he stated it was a mistake on Iron Horses part, that they used the wrong list and they were reversing it. He then said my gift card was in transit and I should receive it in 10-15 business days, but once we got off the phone he sent it to me electronically. When I called Iron Horse about the electricity they stated Bobby is a liar and gave them our information as a customer. Needless to say Bobby has told countless lies and just keeps telling more and more trying to save his failing business. Now after writing a review he has started harassing me via text message.

    TXU Energy - utilities - Updated May 2026

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