Compare power connected us with complete scam called Atlentex power. They did not turn the power on…read morewhen they said they would, we had to call a different company to get the power connected. We were out of power because of their failure to do what they said they would. Freezers defrosted. Had to get a hotel... And the customer service "supervisor"' told me to call back at 7 if the power wasn't turned on yet. Which is when they close. Total joke. Worst customer service I've ever dealt with

I would never used Compare Power again, please use ChooseTexas-Power instead (no hassles or…read morestress). I had the worse experience ever. They submitted my application 4 times to a Electric and it was flagged this interefered with my services being connected in a certain timeframe. I had to complete an application with another Electric Provider due to after 72 hours the issue still wasn't resolved on Compare Power end or Atlantex Energy end. Also, do not choose Atlantex or sister company Atlantic, the customer service is unprofessional, there's no first call resolution and they do not have the proper CSR experience. It was a hassle and very mentally draining. I would never known my services wasn't yet switched after being approved until I called the electric company, this was after sending in identification and lease for address verification, some I never went through with any utility company.

As a new Texas resident can I just say the way Texas handles its electric companies is STUPID. 100…read moreor so companies. Really?!? I am so happy I contacted BeeConnectedNow. Contessa helped me find the best electric company for my needs as well as the best Wifi provider. I highly recommend this small, woman-owned family business.

Highly! Highly! Highly! recommended. I stumbled across this wonderful company while trying to…read morefigure out how to navigate the utility world in Texas after moving from southern California. I had no clue that other states had hundreds of different electric carriers to choose from. I also had never learned how to set up water and trash with the city because it was always handled by the landlord back in California. Now let me tell you Ms. Contessa went above and beyond worked after hours with my crazy schedule and over time to help me. She was responsive and did everything on my behalf. She was so positive and reassuring with unwavering faith throughout the whole process. She also helped me realize that my new place was trying to get me to pay utilities for both units unnoticed! My goodness am I forever grateful. I recommend this company to anyone trying to navigate with a company that can be trusted and its free! not kind of free but truly free.

For the love of God / PLEASE CHECK YOUR QUALITY CONTROL PHONE CALLS…read more Your representatives have the worst accents. You cannot understand anything they are saying. Hire Americans to call American households that are white Caucasian and Spanish for Spanish etc... This the third the phone I've received and sat here trying my hardest to understand any of the conversation. Only for your agents to get mad that I can't understand them lol What a complete joke of a call!!

They were great at the beginning. Now we have to pay 2 bills a month and customer service do not…read moreunderstand nor can they help. When you ask to speak to someone else, they act like it's impossible. Can't stand them!!

Not a fan. I switched because I was supposed to get some great discount and money to switch over…read more Unless they direct deposited money into my account, I have never received a check from this company for switching. They also pull money early if you set up direct deposit. What company pulls before the due date? Well this one pulls many days early - if you try to keep only money you need in your bank account, this company is one that makes that difficult to do. Since switching, my bills have only been higher - negating any money they were supposed to send me back. Needless to say, I'll be switching back to my previous company. It probably won't charge me a fee because I have money set to go into my bank account the day before the due date, not a week before.

I thought my electric bill was too high. I was referred to TXU. I told TXU I thought my bill was…read moretoo high and what I was paying. They said they have a plan that was 1/2 off for 3 winter months and the same for 3 summer months. my first full bill id $310 and that's 50% off. That means my bill is $620 without the discount. This is almost 5 times higher than my previous energy company. They lied and I was duped into switching. I live alone in a single story 1200 sq ft house. I rarely put my temp over 70. You're crooks and liars. You'll hear from me soon. I gave one star because I can't post without a rating.

I had to call on Friday about a really stressful situation after my electricity was shut off, and I…read morejust want to recognize April for how kind and helpful she was. She was incredibly patient, understanding, and compassionate during a difficult moment. She took the time to listen, explained everything clearly, and treated me with genuine care. Her kindness truly made a hard day a little easier. Thank you, April, for your professionalism and for being such a sweet and caring person. Customer service like yours really makes a difference.

OnWhore is an absolute disgusting corporate entity that does not care about its customers. Between…read moremy local city government and OnWhore, no one will take responsibility for tree trimming. My case involved an uncooperative neighbor with one tree on their property growing into and around both electrical and cable lines in addition to a separate tree on their property growing into a switch/junction/transformer box (whatever it is called). The two pictures were captured over a year ago and still I am unable to get any help from the neighbor, the city, or OnWhore! It seems the only remedy available will be when a storm takes out power rather than avert potential problems in advance by someone acting. Typical malaise of humanity, corporatists, and government all conspiring to do nothing. What a world!

A very professional trenching service that I can highly recommend to any one of my friends or…read morefamily. They tunneled under my home to completely replace the cast iron sewer pipe, and I couldn't be happier with their service. JJ's started when promised, and had the new sewer running in 4 days as he had estimated. his crew cleaned up, repaired all the sprinkler pipe they had to remove, and even exposed all my sprinkler heads that were covered with dirt from tunneling before they left.

From the owner: JJ's Tunneling and Trenching we have over 10 years of experience in hand digging to expose any…read moreutility services doing are excavation in a clean matter We specialize in tunneling trenching to expose any utilities services sewerline waterlines gaslines slab access and more we understand the obstacles when costumers have many systems in their property sprinkler systems pools and many more things that's the reason we dig by hand with special equipment in a clean and professional matter free estimates insured over 12 years of experience dump services available. Free estimates We are insured

This company truly helped my franchises save sooooo much money. It was fast and easy... Thank you…read moreguys so much. Awesome team!

From the owner: Locally owned and operated electricity and credit card processing services.read more

If you're looking for a company that takes customer gouging to an Olympic level, look no further…read morethan Express Energy. They've somehow turned the simple act of paying a bill into a financial obstacle course designed to squeeze every penny out of you. Miss your due date by two days? That'll be a $9.95 late fee. Need a friendly reminder? That's a $19.95 "DNP Notice" fee--which, by the way, is just an email that magically arrives the day after your due date (as if you didn't already know you were late). Oh, and if you prefer to pay manually instead of handing over your bank details for autopay? That'll cost you too--because apparently, not using "EZ Pay" is an offense worthy of yet another fee. It's honestly impressive how they've found a way to charge customers for everything except breathing--but give it time, they might figure that out too. Bottom line? Express Energy isn't just bad; they're the one-star, money-grabbing villains of the energy world, and every review site agrees. Texas deserves better.

this company is a scammer. Not only did they not credit my bill $100 as they stated in their…read morecontract if above 2K KwH but they all have the same script when you call their customer service. They dragged it on. Even after "crediting" they requested I pay full amount of bill before the credit as to not have a balance forward. Why would there be a balance if you processed the credit? I have never paid a cancellation fee but I gladly did with them. Not worth the headache.

Great provider, they beat my current rate by $30 per monthread more

****Using a friend's account to post this review*******…read more Just starting service was a nightmare. They were content to let me and my family sit in the 110 degree heat all weekend instead of get up and get it done. I had to do all the leg work, that should've been my first clue as to how they treat customers. Fast forward 2 weeks, I'm basically robbed over the weekend, and because I'm a new customer, they will not help me at all to get my power back on after they cut it off yesterday. We're under a heat advisory, and they don't care that being robbed was traumatic enough, now we gotta sit with no air, can't cook anything to feed my family, and clearly can't get a room, because I was ROBBED. They are heartless and care nothing about their customers which ironically, are the only reason they have jobs to begin with. Yes, I'm a new customer, after this, I will not be an old customer. HEAT ADVISORY, KIDS AND DOGS AND NO FOOD. YOU PEOPLE ARE GEMs.....