Danielle was extremely helpful! She made the process very smooth and even followed up with me the next day to make sure I was set.

They scheduled a call with me for service and did not call. I texted and was told they are behind schedule and could I reschedule a week later. ARE YOU KIDDING ME? Completely unprofessional. WOULD NEVER USE THEM if this is how they do customer service. read more

Most things went great. Pest service? Nope... they don't do that. Internet? No dice. They push you to Xfinity internet ("great deal, low price, super fast speeds - we'll deal with any issues for you!"). Xfinity sucks. Xfinity never showed up - to 3 appointments. So, I called Chris - my "My Utilities" rep - and he then changed his story that he can't actually help with Xfinity. It's my problem. Then, Chris' boss says he'll help - and will call me with 1.5 hours with information. No call. Nothing. All promises, and no delivery. They mist be getting kickbacks from Xfinity or something because there is NO way they should support Xfinity unless there is money in it for My Utilities. User beware..... if it sounds too good to be true? It is..... read more

MyUtilities never followed through. The sales rep asked only about my home's size, failing to assess actual usage--a critical factor since many plans double the per-kWh rate for monthly usage under 1,000 kWh (this can happen in Spring/Fall). He assured me he'd handle everything but never sent details, followed up, or contacted me again. Had I relied on him, I'd have had no utilities on move-in day. Fortunately, I used ComparePower dot com to compare plans myself. Be wary of seemingly low rates (e.g., 10.3¢/kWhat 1,000 kWh) that spike to 20¢/kWh at lower usage. MyUtilities markets itself as a convenience but mainly directs customers to providers that pay them referral fees--if they even bother to call back! read more

This company is highly recommended. You save alot of time and hassles dealing with each utility service co. They make it easy and fast to get the services you need. Especially when you moved to a new location. You have enough to worry and have your time and hands full. They are very helpful, the staff are top knwolegible on all the utility services and they offer the same discounts. Thank you Melissa! read more

y'all need to pay attention to the bad reviews. Anyone that is incited enough to write several paragraphs is serious. Popular reviews that say things like "wowie...I really love this..." or "best service ever..." or "super duper supercalifragilisticexpialidocious..." are trite and very suspicious b/c we know you can hire contractors to put these reviews on line to squelch the real issues. They are a utility agency whose sole purpose is to generate revenue...they scrape $$ off the top and charge you to even use an e-check! There is no mission or quality statement....b/c they don't have one. I pay outrageous water bills and dealing with myutility insulates the water company from the users. Save your smiley face reviews because at the end of the day I need clean, safe and affordable water......as a human right. Make that happen and I'll give props.... read more

Very efficient way to get all your utilities transferred when you move. Alex was a big help with all the steps and did all the price and promotion comparisons for us. Big time saver and way less confusing than doing it yourself! read more

WORST EXPERIENCE.....NEVER AGAIN I went through this company after seeing all their great reviews online. Went to the site, ended up chatting with a rep online, he asked me some general questions about my needs & provided me some great options. He was very knowledgeable, and I really appreciated the knowledge, clarity, & quick responses. After having all my questions answered I was sent a link that was SUPPOSE to take me to a checkout with the services I had elected. That's when everything started going downhill. I was sent 3 links (none of which worked) before I just asked the rep to call me. He informed me we could complete the setup over the phone, but then wanted me to provide my social and credit card info., which I obviously wasn't comfortable doing. He then sent me another link that ended up working. I confirmed my order and submitted my info, but was a little irritated because I had to submit credit card info, which made no sense seeing as how it's supposed to be a free service, and all start up fees had been waived. After I completed my checkout I waited almost an hour in a half before instant messaging the rep, who stated he was currently working on it. There was no confirmation number, e-mail, text, NOTHING (would have been nice if he's set the expectation that there is a wait time after check-out before you hear/receive ANYTHING) THEN after an additional 45 min I ask for an update. and he tells me that ATT's system went down and there was a national outage! They would be up later that evening, and I'd receive confirmation e-mails the next morning! At this point I'm not only scared because I've submitted my personal info including social and cc info and received NOTHING., but I'm also PISSED at the level of service and lack of follow- through. I contact ATT and ask if their having system outages and of course that was not true. Go back to the utilities rep and ask him to explain. He feeds me some bs & not long after (same day) I actually do receive official generic e-mails from Green Mountain (electric) & ATT (cable+wifi) BUT nothing with my name, account numbers, just general e-mails. I continue going back and forth with the rep who tells me I should receive an additional e-mail confirmation with Order numbers AND account numbers. After FINALLY receiving the confirmations, I review the details and dates for my services and elected installation dates and time were wrong. After Shawn updates them I immediately contact Green Mountain & ATT to confirm account information. Neither company had record of my accounts. At this point it's after 5:30 and I get no response from (Shawn) my Utilities rep. I end up setting up the actual service with an official AT&T rep since I'm already on the phone. The next morning, I get e-mail confirmations from ATT for TWO different accounts, (One I set up with ATT & one obviously set up through this company) Still nothing from Green Mountain. I end up calling Green Mountain again to confirm I actually have an account, and they confirm I have one but AGAIN the start date was WRONG so I have them fix it and send me confirmation. Had to sit on the phone with ATT for hour and a half in order to cancel out one of the U-verse accounts that had been set up. All in all services did get set up, but not correctly. Very sloppy company and EXTREMELY frustrating and nerve wrecking experience. I should have just done it myself from the beginning. Advice to the company: Learn how to communicate effectively with your clients and set the expectations ahead of time (WITHOUT them having to guess and pry it out of you) so they feel confident in your company and don't question whether you are committing fraud or identity theft. If your reps assist with this service literally EVERYDAY, and know how it works on the back-end, it should be explained that there is a 24-48-hour turnaround time before you receive OFFICIAL confirmation from each company, and that "order numbers and account numbers" you supposedly provided DO NOT match the ones you will actually have for services with providers. I'm still skeptical about this company, and it truly could have been that I just got an incompetent agent helping me out. But I DEFINATELY wouldn't recommend for anyone. WAY too much additional stress. Good luck Sidenote: I don't know why this lists me in CA. I live in DFW area and services were for DFW apartment read more

Good service! Very friendly and helpful service. Worked with Jack and he helped me get everything he could set up.

Alex was so helpful and was able to help me get all my utilities turned on! I have been so stressed about the move I had completely forgotten, she put me at ease and took a lot off my plate! I will recommend to anymore moving to the area. Thank you! read more

They were super helpful and made the process so much easier than I expected. We move from California to Texas and I was a little lost in the process. Alex Hill was so helpful and understanding. Great job! read more

Jack worked hard for us to find the best options for our needs as we moved from an apartment to a large home. He was on top of his game and immediately answered all questions and concerns. We will definitely recommend My Utilities to friends read more