New Holland (i35/Waterloo) knows what they are talking about. Quickly got my mower in for service…read moreand returned in one business day. Kim was friendly and knowledgeable to walk me through preventative maintenance questions. Overall, a great experience.

I had issues with my TZ24DA in the transmission. Of course when I loaded it up on the trailer,…read moreeverything seemed to be operating OK, but I knew there was a problem in the unit. Took it in, knew it would be at least a month or more before they could even look at it. OK. With a hydrostatic transmission, fluid is important. They recommended all the fluids be changed. I somewhat hesitantly agreed knowing this would be roughly $800 as estimated. After they were done, they said the problem was still there. I figured it would be. They told me the cost to just break the tractor down to the transmission and then back; $3000. That doesn't include fixing the issue in the transmission and the labor. I rejected the additional work and decided to do the labor/repair on my own. I had a few options. When I went to pick up the tractor and was told the cost was $1041, I was a bit surprised, and a little disgusted. "They had to put things back together." After I paid the fee, I just happened to start talking to one of the Techs as another was bringing the tractor out. When he figured out the small tractor was mine, he showed me a small piece of metal that he pulled out of the filter area. This was the first time I heard of this detail. After thinking on this a couple days, I called back to the Service. I asked after the Tech found a small piece of metal in the transmission, obviously knowing something was broke inside, why would you put a $100 worth of oil in and two new filters on the unit when it obviously has to be taken apart to be fully repaired? "Well, we couldn't move it without the oil in it, to see if it worked" was the response, or something very close to that. My opinion, at the point of finding a piece of metal in the transmission that obviously shouldn't be there, at least at the bottom of the transmission, you stop any more progress and call the customer. You know at that point the transmission has to be opened up. A small tractor can be moved and even loaded on a trailer without being under it's own power. Now I will not only have to purchase new parts needed (expected), but I will have to pay for more oil and filters as I'm not re-using filters/oil with small pieces of metal from the damaged PTO clutch assembly. Although they are the local dealer, not going back there for the PTO clutch assembly I need to do the real repair. Won't be going back for anything. With the second call, I gave them a chance to remedy the problem!