We purchased our fridge 1/7/2024. Unfortunately the refrigerator we received never worked like it should. When we first got it it took a while to get cold, and only made ice for the first few weeks and then as time passed became even worse as the freezer wouldn't keep things frozen. The repair that was done on this fridge before it was sold to us was not right. Now after getting a brand new fridge we realize we shouldn't have to had to wait very long at all for it to be cold enough to put stuff in and for it to make ice.
We did have a warranty on the fridge, and we paid $100 for a service call only to get the run around for weeks as they could not find someone to work on it since it didn't have a service tag. Finally after talking to 3 different LG representatives I was able to obtain the type of freon required and the amount it needed. Even after that the cost of the repairs were going to be too expensive to make sense, so the warranty company gave us a settlement of $1350.
We spoke with Sabrina who is a manager I believe to see if they would be willing to buy the fridge back from us, in which they could turn around and fix it and resell it. Possibly even for a few hundred dollars to try and recoup some of the almost $800 that we lost on purchasing a fridge from Appliances4Less.
I didn't expect for them to give us back everything we lost because it was partially my fault for not realizing we only had a 30 day return policy. I also didn't expect however to be basically turned completely away with no resolution for a refrigerator that was never right from the day we got it. The excuse on behalf of the company was that the owner is impossible to reach at this time due to being in the military.
I take part of that back. She did offer a resolution today that she could have sold me a fridge with whatever the settlement was for. But last week I had already informed her we had to get a new fridge asap and bought a brand new one. If we were offered that in our previous discussions this could have possibly been an OK outcome, but we still haven't even received that settlement from the warranty company.
Thankfully the only thing left to do now with this horrible transaction that took place is to dispose of this piece of junk. read more