First Edmond did not have microwave, sent to warehouse on AnnArbor. In the middle of truck park,…read morehard to get to. No one in warehouse. Finally went to office to get someone. Kid finally brought microwave. Pulled truck up and he was gone loaded my own box and fought my way out of the area. Worst customer service I have ever seen. Go to Home Depot and forget local. Not worth the disrespectful.

Stop advertising in stock items and not having them in stock. Trying to get a refund 3-5 days to…read moreget my money back but it takes less than that for you to take it online. Wish I could give 0 stars as well.

7/31/2026 They sold us a Whirlpool refrigerator that NEVER…read moreworked from the day of installation. It tripped EVERY breaker it was plugged into. The repairman they sent claimed "the issue was our house" (never-mind that one of his tests was to the outlet the fridge had JUST TRIPPED & he claimed we had no power...) he NEVER tested the fridge. We put in a claim with Whirlpool and they sent a different repairman who ALSO NEVER TESTED the fridge, but claimed it was our house when the fridge blew the breaker under 90 seconds. Our electrician stated that each outlet is pulling 118v which is standard. Never-mind that the new fridge replaced a KitchenAid fridge which had performed the last three years in the very same spot. The issue appears to be that the new fridge cannot run on a GFI breaker. It only runs when it's plugged into an outlet with a non-GFI breaker. ASK YOURSELF, "HOW DO I KNOW THE FRIDGE IS THE PROBLEM AND TWO SUPPOSED REPAIRMEN WITH JUST THE ONE JOB DO NOT?"

horrible customer service, horrible sales staff, and don't let them keep your refund an excessive…read moreamount of time.

The sales team is great, but unfortunately, the installation process is an absolute nightmare. I…read morehave been a repeat customer of this store. In November 2025 I purchased a dishwasher from here. Within a day of the installation the dishwasher fell back into cabinets because it was never actually installed just placed in the hole. They did send guys out to fix it but never inspected the rest of the installation. Here I am just a little over the 90 day installation window and the dishwasher is still not mounted correctly and the drawers are falling forward every time I open the dishwasher. I understand the installation warranty is over but use some common sense and have an ounce of care for the customer and take responsibility for the poor service that was provided in the first place. Unfortunately I won't be returning any longer.

This woman is sorry she sold me a a dirty stove that was supposed to be cleaned up she wanted more…read morefor it and mad and left it dirty for me too clean when I paid 250 for a stove that isn't worth it. I took it because I thought it was going to be cleaned up for that price she's sorry. God will handle people like her.

We had a perfect experience here the other day. I'm not sure why the other reviewers seem to have…read morefelt like they received poor customer service, but I felt like every person we encountered was friendly and polite, nothing haughty or rude about any interaction. We were there on an overcast Friday, so they weren't busy. Every employee was masked, said hello, asked if we needed help, and then left us alone when we explained we were just kicking tires. While there are certainly some high end things, we were pleasantly surprised by the prices on some things, like lighting. We found many fixtures that we liked that were in our price range. I'm not sure what more I could ask for in visiting a showroom. I got lots of ideas, as well as an idea of what I can and cannot afford. I left with several catalogues. I was never pressured at all, nor was I made to feel like I was in the way for not being a serious customer, rolling in with dimensions and timelines. I can't wait until I'm far enough along in my project to show up with my binder and my checkbook!

When we remodeled our bathrooms in 2019 our GC took us to Ferguson to choose our fixtures. That…read moreexperience was fantastic, we were shown only items that fit within our budget and when we needed to compromise on some items due to cost we weren't made to feel like we weren't worth their time. Fast forward go 2023, our faucets developed some flow issues and the plumber we hired to repair them caused more issues than they fixed. I decided to deal with the problem myself and went back to Ferguson to ask for help. Not only did the parts department take the time to find the schematic for my faucet (which is being retired by the manufacturer I learned) but when they couldn't find anyone who had the part in stock they took me to the Business Manager who took my info and said she'd look into it. Due to her help I'm now getting new faucets covered under warranty and she did ALL the work to help me! I don't know if/when we will do another remodel, but our fixtures will come from Ferguson for sure!

fantastic store. we always go here for our home renovation supplies. thanks RentalHQ for the great…read moreservice!

From the owner: We sell Appliances, hot water heaters, Air Conditioners, plumbing supplies, faucets, sinks, tubs,…read morevanities, toilets, doors, tools, door knobs, hardware, most anything you would need for your next home improvement project. We don’t have everything but if we do have it you will save big compared to the big box stores. Shop local!!

I bought a new G.E. double door refrigerator freezer from them here in Oklahoma City during their…read moreclose out sale. Had them deliver it, which cost an additional $110. The delivery was in acceptable time, however the refrigerator does not work. They called me and told my funds would be returned and they would come get the fridge Saturday. So I had to edit this review and change it from what I wrote because I did not expect them to nothing but put me off until I gave up on getting my funds returned. I have to say they did the right thing, and shame on me for assuming they would do nothing about it.

Ok, let me start this right.. MUCH LOVE TO PAUL at AMERICAN FREIGHT furniture store. I just moved…read moreto OKC from California and needed to furnish my apartment. When I tell you Paul is a kind and extremely helpful dude, I mean every word. He made sure we got all that we needed and beyond a fair price! Now I have a new sofa with a double chase, 3 pc bedroom set, and a King size Sealy posturpedic plush mattress.. Paul has really blessed this holiday season for me and I just hope he sees this review so he knows that his kindness and acumen is appreciated. He's made a satisfied customer here and any furniture or appliance purchase I'll consider I'm going there first! I need to stop by there and drop off some dinner and cake to that guy. Super cool dude Paul is. No doubt about it.

They sold me an 8000 btu ac window unit for an excellent price. Beat all the competitors in Enid,…read moreplus they had just got a shipment in, when all big box stores are moving theirs out. I didn't have to life a finger the gentleman brought it right to my car! Ive bought many good things from them and they should always be your first go to before shopping elsewhere.

Dave did outstanding job installing my dishwasher and the nicest repair man i have ever had…read more Outstanding service

We bought an Asko washing machine that ended up being the wrong color, the Manager happily accepted…read moreit back and exchanged it for the correct color. He also went above and beyond finding us the same washer with almost the same features in a less expensive model! Troy is awesome, go see him for your appliance needs.

[[[EDIT 6/17/14: I…read morewas finally able to get ahold of Troy at this location and he has been a great help. He set up a replacement fridge at their store to make sure that it was working and cooling before it was delivered to me, that way I wouldn't be stuck in the same situation. He also saw that I had lost a lot of food due to not having a working fridge and offered to send me a check to replace my food. I really did not expect a reimbursement and that means a lot to me that he would do that. I'm excited to have a working fridge again! ]]] I have been very disappointed with the customer service and quality of items purchased at this location. I have also talked to friends and family who were disappointed with their service. I had a new fridge delivered on Friday that still has not begun cooling 3 days later. I called Saturday after it had been running 24 hours and was told to turn the freezer down all the way (the installer had it on the medium coolness while the fridge was on the coldest setting) and wait 24 hours then call back. They should have just sent someone out here to check it out that day since they knew they were closed on Sundays and that it had already been over 24 hours with no cooling at all. I called back today (after all the food I had put in a 3-day cooler had been ruined) and they said they'd pass it on to the installer who would get back to be within 1-2 hours (which I doubt since he was supposed to show up 1-5 PM on Friday and didn't show up until close to 6 PM). I get the feeling like this issue will still not be solved today. It seems like their customer service plan is to ignore their customer's problems and hope that they go away. I will be telling everyone I know that they should not do any business with this company.

Fast response. Ended up having to replace the item, but they were great to work with as far as…read morespeed in communication

Said can service my are then said they could not. Waste of time…read more Can not speak to a person. Just online.