We bought an Asko washing machine that ended up being the wrong color, the Manager happily accepted…read moreit back and exchanged it for the correct color. He also went above and beyond finding us the same washer with almost the same features in a less expensive model! Troy is awesome, go see him for your appliance needs.

[[[EDIT 6/17/14: I…read morewas finally able to get ahold of Troy at this location and he has been a great help. He set up a replacement fridge at their store to make sure that it was working and cooling before it was delivered to me, that way I wouldn't be stuck in the same situation. He also saw that I had lost a lot of food due to not having a working fridge and offered to send me a check to replace my food. I really did not expect a reimbursement and that means a lot to me that he would do that. I'm excited to have a working fridge again! ]]] I have been very disappointed with the customer service and quality of items purchased at this location. I have also talked to friends and family who were disappointed with their service. I had a new fridge delivered on Friday that still has not begun cooling 3 days later. I called Saturday after it had been running 24 hours and was told to turn the freezer down all the way (the installer had it on the medium coolness while the fridge was on the coldest setting) and wait 24 hours then call back. They should have just sent someone out here to check it out that day since they knew they were closed on Sundays and that it had already been over 24 hours with no cooling at all. I called back today (after all the food I had put in a 3-day cooler had been ruined) and they said they'd pass it on to the installer who would get back to be within 1-2 hours (which I doubt since he was supposed to show up 1-5 PM on Friday and didn't show up until close to 6 PM). I get the feeling like this issue will still not be solved today. It seems like their customer service plan is to ignore their customer's problems and hope that they go away. I will be telling everyone I know that they should not do any business with this company.

Brandon at Best Buy is the worst employee I've ever dealt with. He's very rude. I had the pleasure…read moreof exchanging words with Mr. Brandon about him using the family rest room as I had my toddler with me who needed to use the family restroom. Brandon proceeded to say that Best Buy wouldn't do anything to him as he's yelling down the store shouting profanity. S/O to the young lady that assisted the situation and separated him. If it wasn't for her, I'm Sure he would still be fussing and cussing because HE DECIDED TO USE THE FAMILY RESTROOM.

I came to this location after the -5 star rating from the Stillwater OK location…read more Completely opposite experience! Came right in, immediately acknowledgement, immediately assistance, great customer service! Glad we tried another location instead of just giving up all together!

No hard sales pitch, found what we were looking for at a reasonable price. No issues with rebates…read moreand delivery was scheduled for next day and was actually delivered the next morning. was hesitant to shop here due to all the negative reviews, but everything went smoothly with absolutely no snags.

7/31/2026 They sold us a Whirlpool refrigerator that NEVER…read moreworked from the day of installation. It tripped EVERY breaker it was plugged into. The repairman they sent claimed "the issue was our house" (never-mind that one of his tests was to the outlet the fridge had JUST TRIPPED & he claimed we had no power...) he NEVER tested the fridge. We put in a claim with Whirlpool and they sent a different repairman who ALSO NEVER TESTED the fridge, but claimed it was our house when the fridge blew the breaker under 90 seconds. Our electrician stated that each outlet is pulling 118v which is standard. Never-mind that the new fridge replaced a KitchenAid fridge which had performed the last three years in the very same spot. The issue appears to be that the new fridge cannot run on a GFI breaker. It only runs when it's plugged into an outlet with a non-GFI breaker. ASK YOURSELF, "HOW DO I KNOW THE FRIDGE IS THE PROBLEM AND TWO SUPPOSED REPAIRMEN WITH JUST THE ONE JOB DO NOT?"

Nice people going to blame AI for delivery malfunction. Bought over a week in advanced with…read morespecific requirements to have delivery in the am on my day off . The young lady said it was due to AI they did not get it right. Well I won't be back.

Stop advertising in stock items and not having them in stock. Trying to get a refund 3-5 days to…read moreget my money back but it takes less than that for you to take it online. Wish I could give 0 stars as well.

Our fridge went out. Spur of the moment. We went to appliances 4 less and bought a super nice…read morefridge for WAY less than "big box store". A month later--new fridge glitched out. NO QUESTIONS ASKED...and we had not registered for "extended warranty" exactly in time....they came out, checked unit and REPLACED--zero hassle and SUPER AWESOME CUSTOMER SERVICE! Would 1Million%recommend! They are awesome and we GREATLY appreciate..in these times...that they were so honest and HELPFUL! Benjamin Boswell

The ladies that assisted me were very understanding with me having a hundred different questions…read moreabout the financing, and warranties involved. I had been dreading buying a new machine, and had been stuck in a research spiral. They had one of the models I had on my list and the process was quick and easy. Will be returning for other appliances later . Will update after delivery and install.

Outstanding customer service that will go out of their way to make sure you're taken care of. 5…read morestars to Robert (manager), Didier, Caleb, and Eracily for assisting me in my woodcutting needs. Great store to go too.

I went to this Home Depot to buy patio furniture for my new house and ordered a dining table with…read morechairs set and 2 extra outdoor chairs. I paid for delivery and assembly this past Saturday, but the delivery guy dropped off the furniture stacked on top of each other on two huge wooden slats that I could not even move. He refused to assemble the furniture and and left everything blocking the backyard gate. I reported a complaint to corporate and they emailed me back trying to set up a time to come assemble the furniture, but by that time I had already hired someone else to do it for me. That same night there was a huge flooding scare in OKC, so I'm grateful for the other company who helped me out. Home Depot refused to give me a discount but offered me a $50 gift card instead. I will think twice before shopping at this Home Depot and probably other locations as well. What an awful experience!

They carry no cookware whatsoever. Shouldn't be advertised as such. They have appliances only.read more

Probably one of the best places in town to buy appliances (right there with Metro). Pacific Sales…read moreis located inside Best Buy, but they seem to be different companies (to an extent). Unlike the normal Best Buy locations in town, they also carry higher end appliances such as Thermador and Kitchenaid, and those fancy brands that you pay more for, but you cook the same meal in The service is very good and the store manager is very efficient and will try to get your business w/o shady sales techniques. Like most places they will price match to any other store. From big appliances to small ones, this has been my go to place since I first found them.

Always treated well and delivery and service (if ever needed) is always "top drawer." Highly…read morerecommended Hometown over any big box store.

Drove to Hometown Brand today to pick up a few items I needed for a project.Upon arriving, a woman…read more(not sure if she was owner or just an employee) came out and very rudely stared into my vehicle at me for a solid 3 minutes. I am assuming this was because the store had signage up suggesting that only customers may park there, but I was a customer! This interaction left me very uncomfortable and I drove away to a different store as a result. Again, not sure who this lady is for the store, but this is no way to treat customers!

We get our propane gas for our grill here and I must say, when you go in to let them know that you…read moreare needing an exchange or purchase one, we have never had to wait long at all. Love that kind of service.

The Home Depot has amazing displays for Halloween figuring decorations. These figurines are from…read moresmall to enormous size for indoor and outdoor decorations. Reasonably pressed. Happy Halloween!

Good job and on time . Very professional and happy with the job done. The job was done very quickread more

I had an appointment scheduled for 2pm-5pm today (Friday). For Mr. Electric to come out and give me…read morean estimate on getting my shed power hooked back up to my house after my house fire. They called me after 2pm to notify that they wouldn't be able to make it today. I took off of work and waited all day at my house for you all to call me during the appointment time that you won't make it. However, If a person does that to a company they will generally try to charge you. I am now having another company come give me an estimate.