I ended up not purchasing anything from here because they didn't have what i needed for my son but…read morethe employees there were very helpful and approachable! Clean and well organized and they are very eager to help.

What a wonderful group of people. Everyone was so nice and helpful. I cold called them about my…read moreneighbors walker break cable breaking and they were able to fit me in the same day! Repairs were extremely affordable and quick. Thank you so much!

This bike shop is absolutely stellar. My wife and I have frequented another bike shop for years but…read morethey didn't carry any bike models for our particular use case within our narrow price point. I was calling around to other shops to see what offerings were available and I was surprised to see this shop listed so close to us because I had never seen it before (they have no sign on the shop, it is just painted on the windows). One of the owners, Chad, answered my call and talked to me about some options I might consider. He was very kind and took several minutes answering my questions. When we visited the shop, we were able to continue our conversation right where we left off. Chad spent a great amount of time talking through specifics and asking a lot of questions about our use cases. We talked about places we ride locally and places we ride when we travel. He would always ask how much detail we wanted in answers to questions and would very patiently break down every facet on every bike we asked about with no signs of hurry or being rushed. When we finally settled on a model, they didn't have any on hand but they ordered them for us on a reasonable down payment. I also want to highlight the fact that he was perfectly fine with us thinking on it and coming back, there was no pressure to purchase that day. When the bikes came in, we scheduled a time for a fitting. Sarah, the other owner, took time adjusting every bit of the bike fit to our exact specs and Chad spent a great deal of time working on our suspension while also talking us through how to make adjustments on our own. Their attention to detail was incredible and they even took time to cut handlebars and find a more suitable saddle for my wife during her fitting. On our first outing on the new bikes, I made a silly mistake and kinked my dropper post cable. When I brought it back to the shop the next day, the mechanic Andrew dropped what he was doing and fixed it while I was there. Every interaction with the staff here has been amazing. They are genuinely good humans who love bikes and care about their customers. I cannot recommend them enough.

I have been to Neighborhood Bicycles several times, but my most recent visit solidified this five…read morestar review. My bike had a leak in the brakes, so I took it in for them to look at. They were able to use the existing break line for the repair, saving me from having to buy a new line, and had it back to me the next business day. When I got my bike back, it was spotless. Not only did they fix my issue, they cleaned and maintained my bike free of charge. That's all great, but my favorite thing about the shop is the atmosphere. The workers always seem enthusiastic about answering my cycling questions, regardless of whether I end up buying something or not. I truly cannot recommend Neighborhood Bicycles enough!!

Did the job but had terrible customer service! overall not the best experience would recommend…read moregoing elsewhere for you're business!

I went to this place with a blow out. And expected all I needed was an inner tube well,... I needed…read morea new tire as well and even though these guys were low on inventory, they still managed to make things work out for the best. Mind you I was expecting to pay somewhere 50$ for the great service I received. Turns out I only ended up paying 35 bucks. This was a great deal and Sheridan you rock you truly Joshua.

Good communication nice people. Fixed my bike fast!!! Cool…read morelooking shop with lots of exotic bikes. I'll be back.

The staff at Bike Lab is 100% too notch. My husband trained with them for the Hotter N Hell Hundred…read moreand enjoyed it so much that I had to be a part of it this year. I was welcomed in, even though I was only around the group for a short time. COVID has derailed our normal group training, but Tony is thinking of creative ways to train together even when we can't be together. The entire staff is incredibly knowledgeable, kind and helpful to everyone who walks in. I highly recommend shopping for all of your bike needs at Bike Lab.

Huge selection of ski and bike gear. Lots of great brand such as north face and Patagonia. I really…read moreenjoyed the fact that i was greeted and asked if i needed help then they let me be and roam. There are mirrors everywhere which helps since i was trying on jackets and i didn't have to go in a dressing room for. Only thing that could have room for improvement was the quietness. I feel like the place needed some music going or something otherwise i enjoyed my last visit! They also have many sales going constantly as i live nearby and always see their signage off May and almost hefner Avenue I also liked that they had an incredible selection of baby and kid outerwear that most other stores don't offer

I had the opposite experience, the customer service was a bit overwhelming, I'm not sure if they…read moreare used to Hispanic people coming in but I could not turn into any rack or section without the sales lady right on my hip. I went in looking for swimming stuff for my toddler, didn't find any for 3 year olds. I live right next to this store and have always wanted to go in as I am an outdoor girl but absolutely not. The cashier and the sales lady at one point were both lingering around my family and I and migrated along us. The sales lady kept checking in on us we weren't even there for 15 minutes. Tried to look but felt monitored and surveilled the whole time. We were kind and respectful we explained what we needed and why we were there. It's 2026 Hispanics can and do afford outdoor gear. I worked in retail, sales, had my own business with clients, I understand customer service and this was not it.

After 3 months and nearly $3500 worth of repairs I was able to fix or replace the severely damaged…read moreelectrical wiring loom that was completely ruined by R&T. I also found several missing bolts and gas leaking after R&T. Not to mention the $800 rear wheel and fender that was damaged when the R& T used zip ties on the rear light he installed. I also found that R&T messed up my front forks when he supposedly changed my fork oil and springs. The seals he used were crap and only lasted about a month so everything had to be completely redone. Need the best shop in town? I recommend MOTIV Cycleworks as they were able to completely repair and in some instances upgrade the loom which was shredded beyond use by R&T. Do not used R&T unless you want terrible customer service and half-ass mechanic work.

If you are looking for competent work and good customer service, I recommend you consider my…read moreexperience. I hired R&T to perform a pre purchase inspection on a used bike I was interested in buying. John at R&T said the bike looked great and was good to go besides needing a new rear tube, which was negligible to me. I purchased the bike and was billed $75 by R&T for their service. Soon after, I was surprised to find a bolt connecting the rear subframe to the frame was not only missing but the place on the frame for the bolt to be screwed in to was broken off meaning it needed to be repaired via welding. I headed back to R&T to find out how this was missed, when I showed John the picture he said "no worries, we will get this fixed for you. Drop the bike off whenever". Given this response, I was under the impression this repair was going to be done for free since they missed an obvious issue. When I came to pick up the bike, I was surprised to learn I was going to be charged $305 for fixing an issue I had already paid them to find. When I expressed my dismay, John became defensive and began to rattle off all the stuff he had looked at on the bike, but never would fully accept blame for missing an obvious issue. He said "the seller didn't mention this issue to him" which is the ENTIRE reason I had the bike looked at by a professional. Had I known about this issue before the purchase, I would have had leverage with the seller to negotiate the price down. Instead, I was told the bike was "good to go". I explained all of this to John, but he was unwilling to do anything other than take $50 off my bill, less than the price of the low quality inspection.

Always a place to find what I need and get out as long as I go at the right time haha. Always have…read moregood prices but your also gonna pay for the name brand stuff, so I shop the Clearance rack. Now if only they get rid of that creepy over grown vacant restaurant in the back parking lot haha.

The poor reviews of this location are true. I knew I wasn't going to get help quickly so I asked…read morefor help and after waiting 20 min, and realizing the greeter could still see me, I realized no was coming. I complained to a manager named David and he said "Go home N". They are such bigots that they're actually going to cost their company a sale smh.