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    3 years ago

    horrible place to go...very rude people...they keep giving me the run around..and wouldnt stop with the high pressure games

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    Ask the Community - Tractor Bob's

    Central New Holland

    Central New Holland

    1.8
    (8 reviews)

    I'll start by saying I probably won't go back but if you need something, Kyle is the person to talk…read moreto. He was helpful, responsive and kind. They're the only NH dealership in town, if I had a choice I probably wouldn't do business with them. I called on Monday to discuss service. I had an implement stuck on the back of my tractor. I don't own a trailer and inquired about a service call. I was told that the service would be $125/hr and $1.80 per mile. I did not realize that the per hour charge begins when the truck leaves the shop. Not what I have experienced with other service industries. I expected the entire thing to be between $200 and $250. Maybe I should have known better? I was charged over $350 for the call. The original bill was around 390.00 but they took the "shop supplies" charge off since there were none. The service guy was here for between maybe 15 minutes, but giving the benefit of the doubt, and that I didn't check my watch, I'll say 30 min. I'm located 22 miles from the shop. In late morning traffic that's between 30-35 minutes away. That's an hour of drive time. So calculating 1.5 hours at 125 an hour is 187.50. 1.80 per mile x 44 miles round trip is roughly 80 bucks. That total, 267.50 is a lot, but based on their fees, reasonable. I called to talk to someone who identified herself as the owner. The call was fairly insulting on her part, implying that I should have just known how much it would be, because that's the way everyone works. I've never been charged travel time, but even if I were, by my estimate I was over charged by about 90 bucks. I've said my piece, I've paid my bill and bought one other item from them. Buzzfile business information website lists company revenue at around 13 million. I don't expect that my complaint or the loss of my 350.00 worth of business means much to them. It just sucks that it couldn't have gone better. When it comes to customer service, I think it pays to be kind. I realize that I was pretty frustrated when I called, but that is the nature of customer service and frankly, I was being overcharged. I really do think that my feelings about this would have been different if some concession were made to the fact that I might have had a point.

    Kyle was great at explaining the difference between the models. The tractors and very sturdy metal,…read moreno plastic. He delivered the tractor and explained every detail. Made sure I understood how to operate it, my husband has been around them for years but this city girl it was a first for me. I love it! Thank you Kyle for being amazing.

    Tractor Bob's - farmingequipment - Updated June 2026

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