1 Star - Dangerous Negligence & Lack of Care My Background:…read moreI'm an internationally recognized spa industry trainer/consultant who trains spa owners worldwide. Former spa owner (15 years), published author of "Customer Service Is Not Rocket Science," and luxury travel specialist evaluating spas globally for high-end retreat guests. I literally train the industry on exceptional spa service. In all my years visiting/training spas worldwide, I have NEVER experienced this level of negligence or injury. What Happened: During my massage, I experienced a significant injury when the therapist inappropriately pulled my neck in an improper range of motion. Pain was immediate and severe. Most Alarming: Left Alone While Injured I was left on the table briefly paralyzed and unable to move. I stated this TWICE--that I could not move and was in severe pain. The owner never came to check on me. The therapist kept insisting I get ready for my next service. I struggled alone to get up, get dressed, and walk out in excruciating pain. When I reached the lobby barely able to move, the owner sat with arms crossed, showing no concern. She didn't introduce herself, didn't stand to address me, and treated the situation with complete indifference. Blame-Shifting Instead of Accountability Both therapist and owner repeatedly implied the injury was my fault--a pre-existing condition--despite: Never experienced this injury before Felt the exact moment of improper technique Intake paperwork noted no prior neck injuries This was clearly negligence, not pre-existing Complete Lack of Accountability After Injury: No accountability - Owner treated me like I was taking advantage, not as an injured paying customer Broken promises - Agreements to issue refund check were never honored No empathy - I incurred $500+ in medical expenses (doctor visits, co-pays, treatments, travel), owner showed zero concern Refund mishandling - After agreeing to issue check (my card was cancelled due to fraud alert from unknown charge from this spa), owner issued refund to cancelled card anyway without informing me Boundary violations - After requesting all communication via mail, owner disregarded this professional boundary Industry Expert Perspective: This Is Dangerous As someone who trains spa owners worldwide on safety protocols and duty of care: this establishment presents a serious safety risk. In my training programs, I teach what to do when clients are injured: Immediately check on them Offer assistance Show concern and empathy Take full responsibility Follow up to ensure wellbeing This spa did NONE of these things appropriately or timely. Instead, they left me alone, showed indifference, and blamed me for their employee's negligence. This spa would never qualify for my curated collective and represents everything I teach spa owners NOT to do. Awards Don't Equal Quality Service This spa has been voted "Best Day Spa in Pooler" multiple times, yet other reviews cite consistent customer service failures. As someone who trains spa owners on truly award-winning service: awards mean nothing without the fundamentals--safety, accountability, communication, and genuine care. Real excellence is how you treat people when something goes wrong. The One Bright Spot The only person who demonstrated professionalism and genuine customer service was front desk staff member Becky. She kept her word, followed through, and treated me with respect. She's the only reason this isn't zero stars. Bottom Line I attempted to resolve this privately with integrity. I'm a woman of faith who prayed about this situation and hoped to resolve it as fellow believers and businesswomen (I'd even patronized the owner's faith-based coffee shop). Unfortunately, I've been consistently disregarded, invalidated, and treated as an afterthought. I cannot recommend this spa. If something goes wrong--and based on other reviews, this isn't isolated--you'll be on your own. As someone who visits spas worldwide and trains the industry on excellence, there are far better options that value clients, prioritize safety, and understand basic customer service. As someone who has trained countless spa professionals worldwide and created industry standards: this is not just poor service--it's a dangerous failure of the most basic duty of care. Please be cautious if you choose to visit this establishment.

I took my wife here for a couples massage for her birthday. She has been to many spas before, so…read moreshe had a good sense of what to expect. The front office staff were very friendly and welcoming, which we appreciated. However, the actual massage experience was somewhat underwhelming for both of us. In fact, certain areas felt more aggravated afterward rather than relaxed. My wife also mentioned that at most spas, there's usually a space to sit and unwind after your session, but here we felt like we had to remain in the lobby just to drink water, which took away from the overall experience. During my massage, something was placed over my eyes that I initially thought was a towel, but later found it was I believe was the cover of the head rest. My wife did not have anything placed over her eyes, so the experience seemed inconsistent. I did leave a tip, but overall, we're unsure if we would return. Seemed a bit overpriced for what we received

Stopped in for a lip flip! Would totally recommend. The ladies were all so sweet and welcoming…read more They were ready to answer any questions I had. My service was quick and painless. Would come again!

I'm so happy with all the services that I've experienced. Highly recommend this med/spa.read more

This was my first massage and y'all she hit spots that I didn't even know I needed worked out. She…read moreis amazing at what she does!! Thank you

From the owner: Welcome to The Royal Grandeur, we are a new business specializing in Massage Therapy. Let us…read morerelieve your stress and pain. Call and schedule your appointment Today!

Whether dry skin, itches or more serious things like scarring, reconstruction, psoriasis, eye lifts…read moreor skin cancer, this practice is supreme. Led by a renowned doctor this medical practice is sought out for a reason: they're the best in the entire area. Office is efficient and keeps it all running like a fine clock. I'm cancer free now, and can attest to the care.

This dermatologist has awful post-care procedures and the customer support staff are terrible. The…read moreoffice staff sent my wife, who doesn't speak English well, straight to voicemail after she asked a question about how to get her skin cream. The manager lied to me on the phone after making up some half-cooked excuse and then hung up on me. If I was treating her poorly that would be one thing, but I was respectful and just asked questions on how to get the cream since I have zero clue. Despite my pleasantness, it sounded like everyone in the office eats too many bear claws that inflame their poor attitudes. Frankly, I wouldn't go back here even if you paid me to. I will be filing complaints with GCHB and BBB.

I came across Halo Salt from a birthday gift and I am glad I received it. The place is small, but…read morehas so much to offer. The owner was super sweet and pleasant. I started with the ear candling and the halo therapy. The ear candling seemed weird, yet I felt instant results. The same with the halo therapy, it was very relaxing and refreshing. I will definitely come back to see what else she has to offer.

Truly such an amazing place . Absolutely adorable inside . I can't wait to come back for more…read moresessions and a massage . The owner was very kind and knowledgeable.

Check out Rebecca at Dollskin Beauty! You will not be disappointed! She is very professional,…read moreknowledgeable and accommodating to all of your beauty needs. This was my third visit with her and really enjoyed it . Definitely be booking again soon!

From the owner: Aesthetics is our specialty with a focus on you! A well rounded approach to being your best self! read more

This was the first option provided on yelp for a spa and after reviewing their site, I decided to…read morebook an appt. I got a men's facial for my bf and I got the relaxation massage. The atmosphere and vibe is so clean and calming. I could definitely go to sleep in there. My bf said his facial was so good and he liked the lady that worked on his face. I wish I could remember the name of my masseuse because she was so sweet and she did a really good job. My body was already sore from walking two days in a row so the massage was painful but it was a good kind of pain if that makes sense ?? My favorite part was when she rubbed my legs and cracked my back. Omg I definitely could have fell into a coma how relaxed I was. The price wasn't bad for 50-60 minutes either. I definitely recommend them if you're in the area

We were truly looking forward to a relaxing visit. However, we experienced a sudden family…read moreemergency that required us to return home immediately -- a three-hour drive away. Our appointment was scheduled for 10:00 a.m., and I called at 6:00 a.m. as soon as we knew we had to leave. I left a voicemail explaining the emergency and requested a callback. I received a return call at 10:00 a.m. from the staff member working that morning (2/14/26). I again explained the situation and sincerely apologized, asking if the cancellation fee could be waived given the circumstances. Unfortunately, the response felt cold and lacked empathy. I was told the charge could not be waived, despite this being a true emergency completely out of our control. We were not just charged a standard cancellation fee -- we were charged the full cost of the massage, totaling $250.00. I also requested that a manager or owner return my call to further discuss the situation, but I never received a follow-up call. The lack of response was especially disappointing and unprofessional. I understand and respect that businesses have cancellation policies to protect against no-shows and last-minute cancellations. However, there should be room for compassion and discretion in genuine, unavoidable emergencies. Customer service and empathy matter. We will be returning to Savannah to complete the trip we were unable to enjoy, but we will choose a different spa. I would rather support a business that demonstrates understanding and care toward its clients. I did not want to give any stars but it would not let me post review without it.

Royal Nails is a very beautiful place to get beautiful. I love the way the place is decorated with…read morehuge bright chandeliers all throughout makes you feel like you're at a luxury spa. The staff is very friendly. I got one of the best pedicures ever with pink polish which is very beautiful. When I'm in this area this is where I will get my pedicures.

Love both Cindy and Julie, nail techs. Recommend them to everyone, without hesitation. Shop is…read morevery clean and sterile, very important.

Lousy misrepresentation of botox/filler spa. I wouldn't even give it 1 star. Business owner…read moredisplays unethical business practices. I didn't accept my results for both aesthetics above & wanted a refund & all she told me was "don't come back!" Kelly the RN who does the injections......thumbs down on her skill level even though she bragged about how good she is. My face had no change at all from when I 1st walked in vs the week post.....NO CHANGE!! And still no welcome results to this day! So disappointing after paying $1230. No headache with botox that I always had in the past, no freezing of facial features, no disappearance of small lines let alone large indentations of lines. BIG RIPOFF; DO NOT GO HERE unless you want to give your money away!!

My husband is the one that goes here, he gets Botox with Kelly, who is such a calm and sweet…read moreperson. She has amazing bed side manner, amazing! The injections aren't painful my husband says, and results are amazing and last a good while before needing a touch up again.

I got a giftcard for my birthday. I have never been here before and it was such a relaxing…read moreexperience. I had a giftcard for a facial and I loved every second of it. The lady who was giving my facial asked me questions about my skin type and what I wanted out of the facail. It was a very personal facial and so relaxing. You could tell they wanted you to have a full relaxing experience. The second part I got some time of botox which was fun but I woudln't do it again due to the cost of each unit. But it was overall a fun experience and I can see me coming back every year for my birthday.

I love everything about Radiant Skin in Richmond Hill. From the moment you walk in Jen and her team…read moreare ready to greet you with a smile. I have been using Nancy and Jenn Ryan for years and they have always guided me in the right direction. They ask questions to make sure whatever service or treatment they provide is the right fit for you. I can't imagine going anywhere else.