I am originally from Atlanta and had a great salon there that I used to go to regularly. New to Savannah, I decided to try B Street Salon after seeing an ad in a local magazine and checking out their website (which represented the salon well, but was very misleading).
My experience at B Street was bad from start to finish. Upon entering the salon, I first noticed how dusty, dirty, and unkempt it was. There was also a smokey odor -- probably from the Mexican restaurant next door. I also noticed that the only patrons in the salon seemed to be middle-aged men and SCAD students. The usual salon demographic (mid-20s to 40 something females) must have already learned their lesson with this place ... they stayed away!!
After being escorted to a chair within the salon, I then sat for approximately 15 minutes before being greeted by my stylist. I showed her a picture I found in a magazine (which I felt was a fairly simple blond highlight job) & immediately she acted like she didn't know what to do. She then proceeded to go to the back and pull out a HAIR BOOK, and hold the hair swatches up to my head. I'm sorry, but respectable stylists do not do this!!!! You want the client to feel like they've got things under control & they know exactly what they're doing.
This should have been my queue to WALK OUT, but I decided to take a chance. After the stylist finished foiling me, I then sat for about 40 minutes without a single person checking on me or asking if I would like anything!! Just not what I'm used to...
Fast forward to the unveiling of my new color ... what a monumental disappointment. Instead of the mane of pale champagne highlights I had requested, I had golden/brassy blond color and still a lot of dark roots remaining! This was a "master stylist", and I had to wonder if this wasn't her first highlight job ever!!! I was so upset with the color, I backed out of the haircut afterwards, fearing that she would only mess my hair up even more.
Instead of trying to accomodate me somehow, the stylist just became defensive and tried to argue with me, insisting my hair was fine & exactly what I had asked for.
Unfortunately, I still ended up paying for the service ($100 for a partial highlight job). To add insult to injury, I'll have to go somewhere else (probably my regular salon back home) to pay to have it fixed and done CORRECTLY! This place was such a disappointment. If you have high expectations for your hair, then DO NOT WASTE YOUR TIME!!! read more