I placed order in Oct 29th they respond with spam mail I've called been placed on hold for 45…read moreminutes twice with zero outcome had to hang up then left messages and my information with staff was informed (when he did call)the dealership is big and the receptionist is at fault my parts never shipped it's the 22nd of November lastly when I sent a email that I was going to post the failure of the dealership he responded immediately then called yelling at me and loud talking me and double talking about receptionist I asked to speak to supervisor and he decided instead to hang up on me this place in my opinion is a JOKE and the shipping department IS VERY BAD AND FULL OF EXCUSES AND RUDE EMPLOYEES don't expect professional services they believe we are at their mercy and we should bow down this is beyond disrespectful and I hope internally they address this issue

Last week I had the passenger side door trim come loose when I let my lady friend out of my car…read more Popped it back into place and didn't think anything of it. Couple days later, I'm on the 405 at the 22, I hear a *THUNK* and see a piece of something in my rear view mirror fly off my car and nearly hit the one behind me. If you ever saw the end to the sci-fi movie "Serenity", you know what I'm talking about. When I get to my destination, sure enough, the exterior trim applique is missing. Shit! They don't make Saturns anymore and parts are worth a small mint. People tell me to chech out Pick Your Part, but I don't feel like wasting a day in a junkyard looking for a Saturn with the trim part I need. I go online and in less than ten minutes, I find this site, find the exact part I need and checkout. Easy, peezy, lemon-squeezie! $35.17 for the trim and a bolt, including (dammit!) $9 for shipping. At least the nice thing was that it only took my mechanically-inept ass five minutes to install the trim. Funny thing I learned...my Saturn uses a lot of Chevy parts. Go figure.

My son bought 2 batteries from this location when he was out of town traveling and ended up only…read moreneeding 1. When he got home, he could not find the recipe. I called this store and the store manager Terry was extremely helpful. He was patient and understanding with me. He took his time and found the receipt that we needed to return 1 of the batteries here at home and sent it to me. I could not have asked for better customer service!

We had an issue with our car starting and brought our battery here to be tested. They were very…read morequick to test the battery and offered to charge it (even though it had literally 0% charge left on it). We did get the warning that it wouldn't last long and would definitely require frequent jumps unless we changed the battery out. We hadn't looked at any deals, but the rep who helped us was able to find a coupon for us to knock the price down a bit.

Stopped by to purchase battery cleaner and I was assisted by Eric. He was able to clean the…read morecorrosion off my battery and check it as I've been having issues. He was very friendly, knowledgeable, and helpful! I will definitely return here, if needed, in the future.

I had only called this O'Reilly Auto Parts location. I never physically visited. However I have to…read moresay, Danny's customer service (over the phone). Was simply AMAZING. Danny not only listened to me talk about the issues I was dealing with (car wise). He spoke highly about another man named Melvin. Who just so happened to be a Mobile Mechanic. Danny gave me Melvin's number and he answered when I called or maybe I had to send him a text. Nevertheless Melvin let me know that he's a RELIABLE, Trustworthy, and decent person. He told me, He'd be able to come and see what was actually happening with my ride. Because he was gonna be in the area. Twenty minutes later Melvin was calling to let me know he was outside parked by my ride. That's what's lacking in today's society. There's so many weasels out here in the world. He explained to me what was actually going on with my car without charging me $179 like Christian Brothers had done a few days before still Smdh about keeping that appointment. It's definitely a learning experience for me as a woman. Never jump to go to the first mechanic without searching around for possibilities. Thanks to Melvin I didn't have to spend $4000.00. I'm thankful for his Service and Knowledge of mechanics. If you're ever in need of a reliable, honest, and professional person to work on your car without charging crazy Assessment fees, and off the wall Diagnostic fees. Then Melvin's the guy...tell em' I sent cha. Lol

Communication was really poor. If i had looked at the reviews ahead of time i would not have come…read morehere. I called multiple times and no one could ever help me. When i finally spoke with technician he was fine but the work order didn't line up with our conversation and things were marked as discussed that were definitely not. They did not offer a loaner car, not sure if they have them but they do provide an uber to/from but then you still have to leave a tip for the driver which is annoying.

Reviews are very important. There is a huge difference between their Google reviews and their Yelp…read morereviews. When I'm making plans for a major purchase, I use all that's at my fingertips. When looking at some of their vehicles online, I submitted a quote for a potential trade-in, just in case. It does state that someone will call you regarding your trade, which was fine. I used my Google number for that reason. My issue: They have called, and have sent multiple texts since filling out the form on Monday. From that time to the current (4 days), I have received 14 calls/texts. Who does that? They, do. Crazy thing is, the calls and texts came from four different people, FOUR. Do they not keep track of who is handling a potential client and allow only that person to follow up? Also, if you're calling and texting the same person, after contacting them 14 times, why are you still attempting to contact that person? I'm happy I used my Google number; I would have been very upset if they were doing this on my actual phone. This is unacceptable, and I will definitely not be using their services when I'm ready to make a purchase.

They are always really helpful at finding replacement starters really fast. Most of the time they…read morewill have it in stock.

These guys are a good. They've saved me several times when it comes to starter and alternator…read morerepair. If you have a unique issue, they can solve your problem. On one occasion, they rebuilt my old generator on my classic Ford pickup, and even built a modern one wire alternator so I would have option B. The cost for both was the price of just doing the Ford generator at another shop. Nice.

Terrible experience. I made a 9am appointment for an oil change and tire rotation. I showed up at 9…read moreand waited until 10 before I decided to leave without the service. When I asked why They had taken two customers, neither of whom had appointments, ahead of me they just said that they were short staffed. If you have half a day to wait on an oil change and tire rotation, feel free to make an appointment. If you just show up, however, maybe you'd get faster service. Lemmon has a zillion car maintenance places. It's a wonder how this place stays open!

I stopped in w my 6yo son as my tire pressure lights came on. Rick the manager offered to help us…read morewith airing the tires. I asked him if he could show me and my son how to do it next time and he walked my 6yo through the process. So kind and helpful. Thank you Rick!

I had been having trouble with my car not starting/ suspected battery issues. I brought it by and…read morePaula was amazing and helped me in less than 10 minutes! She tested the battery and alternator, but while working she immediately noticed a loose connection. She tightened it up and sent me on my way! I couldn't thank her enough. Definitely recommend!

I purchased a Duralast battery (Model 75DT-DL, Group Size 75, 650 CCA) from the AutoZone location…read moreon Garland Road in Dallas, TX, in November 2024. Before purchasing, I asked the salesperson a very specific question: If this battery fails within the 2-year free replacement window and I receive a new battery, does the new battery come with a fresh 2-year warranty? I was told "Absolutely." To be certain, I asked to speak to the store manager, and received the same answer. In May 2025, just six months later, the battery completely failed. I went to the AutoZone on Ross Avenue to replace it (because that was the closest store to where it died). When I explained what I had been told about the warranty resetting, I was met with a completely different response. I was told flat-out that the warranty does not restart and was treated with condescension for even suggesting otherwise. No attempt was made to explain the discrepancy--just rude and dismissive behavior. At this point, I'm unsure which store gave me incorrect information--but one of them clearly did. I was very clear when I asked my question at the time of purchase, and I relied on the answer I was given when making the decision to buy. The battery failing after only six months is disappointing enough on its own. But being told different things by two separate AutoZone locations--and being treated poorly in the process--is unacceptable. I expect consistency from a national chain, especially when it comes to warranty terms that directly affect the customer's rights and expectations.

To all Class A motorhome owners, this review is for you. They do great work at very good prices…read moreand in a timely fashion. I was extremely satisfied having them deal with my diesel pusher and giving the much a needed wheel alignment. Charlie was great to deal with and I could not be happier with the work they performed. Finding someone reliable to work on your RV is very difficult to do, and that's why I'm so happy at finding this place.

I have a 2018 389 Pete. Bought brand new. Have always had trouble with steering tires. First one at…read more75000 miles, Rush Peterbilt told me it was a bad tire from manufacture. Next tire went bad at 140000 miles. Good Year said they believe it's a bad king pin. Take it to Rush Peterbilt and they charge me 1500 to tell me king pin is in specs. So at 185000 miles and another bad steering tire, someone recommended this place. They told me it was a tire rod end. Seems like Peterbilt could have diagnosed that. But then it would have been covered under warranty. Quoted 450 to change both. When I picked it up , the bill was less than 390. And this thing is steering like a dream. These guys are more than awesome. They have my business for everything now.

best auto parts store in dallas!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!read more

parts for every car at a very affordable price ! also great customer service ! especially from…read morecesar !

Federick Jr, I believe he is the Assistant General Manager, is absolutely phenomenal at his job. We…read morecame in a little confused about what's happening with our vehicle, and he provided SO much information that was extremely helpful for us. He truly knows what he is doing-- true professional.

awful customer service provided by Mgr!!!! he called me names, he seemed sleepy, drugged or…read moresomething, terrible experience, that guy should be fired!!