My son bought 2 batteries from this location when he was out of town traveling and ended up only needing 1. When he got home, he could not find the recipe. I called this store and the store manager Terry was extremely helpful. He was patient and understanding with me. He took his time and found the receipt that we needed to return 1 of the batteries here at home and sent it to me. I could not have asked for better customer service! read more

We had an issue with our car starting and brought our battery here to be tested. They were very quick to test the battery and offered to charge it (even though it had literally 0% charge left on it). We did get the warning that it wouldn't last long and would definitely require frequent jumps unless we changed the battery out. We hadn't looked at any deals, but the rep who helped us was able to find a coupon for us to knock the price down a bit. read more

You'd think these guys would double check their work, guess not. I ordered some rotors, pads. I went home, removed the wheels, went on to place the rotors, turned out they gave me the wrong one. I had to put things back together, come down, get the replacement. Maybe it was my fault for not looking, or theirs for grabbing the wrong parts. Either way, upset. read more

Based upon a recent experience, I would say both Autozone and O'reilly's are somewhat dishonest. I had left a light on in my 2021 qx50 infinity and the next morning, the battery was dead. I put it on a jump starter, no problem. later that day, it dies again so i went to Autozone and they tested it and told me it was a bad battery. It didn't seem right on a car that's only just turning 3 years old so, i went to O'Reilly's. Same story. At O'reilly's, after being told the battery was bad, I went to the car after he tested it with the motor off, hit start and it fired right up. I bought one of those portable jump start boxes just to be safe and went home. I put it on a trickle charger over night and this morning, no problem. There's no way to be certain, but it sure feels like a sleazy way to sell someone a battery they don't need. Also, just as an FYI, the $130 jump start box i bought at O'Reilly's was only $80 on Amazon and O'reilly's does not price match Amazon. I will be returning it tomorrow after having Amazon deliver one that is even higher rated and with more features for only $49. The moral of the story: the free testing these guys offer could be expensive! read more

My battery died and I urgently had to get to this location since it was the closest one to me. Unfortunately there were several others in the same issue at this location and the store was understaffed, but Giovanni was moving quick! Within 1 hour he helped multiple people including myself and everyone was extremely grateful. He did a tremendous job. My car was particularly challenging because of the location of the battery, but it was no issue for Giovanni! read more

Solid place to get all my car needs. Jose is a very helpful person. Always helping with changing my battery in my key

I came in today to have my car checked out since the CEL was on. Luis assisted me with that and also installing new windshield wipers on my vehicle. I would recommend coming to this auto zone. read more

I came here to get a battery back in October 2021. The battery I got already died. I came back yesterday and the place is so understaffed. I feel bad for the employees. The guy said he couldn't change my battery for at least 3-4 hours. So I went to a different location. read more

I'm an out of state driver who had a check engine light come on, of course. Luis helped me with everything I needed! He answered all of my questions, gave me advice for what I needed, and even recommended a mechanic. I'm very grateful for him and his crew :) read more

Jose,DD, and Luis were all very kind and responsive. Luis gave me all the information before arriving and when I got there Jose replaced my battery and answered all my questions without hesitation. Thank you Inwood Autozone for being kind and informative. read more

If you're ever calling here and get no answer this is what the staff are doing I've been calling and calling to get help with a part here and I pull up and all of them are just chilling outside smoking and doing nothing. read more

Autozone - Lazy staff that smell like weed - Auto Parts & Supplies Near Me - Dallas, Texas

Had me on hold for 20 minutes. Asked if they could take a look at my car key to swap the battery out. She said to stop by so they could look. Once I arrived, the same girl said they're out of batteries. (She could have said that over the phone) Then a dude that works there said they're not responsible if it breaks. (No shit) They suck. Go somewhere else. read more

Today I came in thinking I needed a quick jump-start, but the female associate Sara (she had long braids and glasses) took a look at my battery and found out I was I had a missing bolt which prevented the car from starting. So helpful!! She saved me so much stress and was extremely helpful. Very grateful for her help and knowledge. Thank you! read more

This is by far the worse auto zone I've ever been to. Let start with the inventory. They don't update their inventory so when you order something online it will show in stock, but you go there and they don't have it. Second I went here because I wasn't sure what was wrong with my car whether it was my battery or alternator. Once I got there they tested my battery, but did not install it correctly I hit a speed bump and my car lost power this was scary for many reason number one reason is I Think about it my son was with me luckily I was able to stop somewhere safe. Third thing is whenever I bought a new battery online they were priced at one thing, but again the store didn't have that one in stock and when I asked the guy to assist me putting in my battery coz I didn't have the tools with me he said "it's not mandatory that we help you it's more of a courtesy" then a lady walks in and he helps her no issue read more

These guys were super friendly. Helped me out exchange my bad battery, took time to find my account in the system and everything just to get me all the bells and whistles. I'll make sure to come back to this location. They were knowledgeable about what my car needed and took extra time to check out all the things I'd need now and in the future. I've been an Autozone customer for 17 years and this place really met all the high standards of quality. I'll highly recommend to all my friends to come and get their work done at this location. Great job and thank you! read more

Autozone - Auto Parts & Supplies Near Me - Dallas, Texas

The guy at the front was helpful and was about to help me get my break light put on. The manager came and said he would help. But when he got to my car he decided to say "just do it yourself and google it." There's a reason why I came to you for help because I didn't know how and I didn't get a good understanding "googling it". I went to a place where people knew how and didnt get the help I wanted. You're welcome for the purchase. read more

Website advertises the store closes at 10:00. I get here at 9:49 pm and is close. The guy just looks at me and starts counting the drawer. Why advertise you close at 10:00 when you are not going to respect the hours. read more

I would not recommend for anyone to go this Auto Zone on Oaklawn Road near Inwood. every time I've called to inquire about something they have went there they have a nasty attitude like they do not want to be bothered. And do not assist you with anything! I willl not say every Auto Zone is like that but t this one sure is. If I could have given them less than one star I would have! So again do yourself a favor & Do Not frequent that establishmen! read more

By far the worse customer service ever- told me number of light bulbs but of course I never bought them before and didn't know what I was looking for... had to ask them to help me find them. Finally one of 4 guys working came over to help me. Didn't even explain what the difference was between options he just grabbed the lowest priced one. I had to ask what the difference was between them but the price. No one came out to help me install - but as I type one of the guys came out to help a guy with his tire!! Really?!?!?!?? The worse place especially for women! The basketball ball game was much more important than help a customer when no one else was in store I tried to put light in myself but without guidance they would not provide - I returned the bulbs to get somewhere else that will assist me!!!! read more

We love our cars. They are fast and cool and super slick, with our favorite tunes pouring out as we traverse this road of life. But they don't talk nor send memos letting us loyal owners know when their vital parts might fade out or down right stop working. Now, wouldn't it be great if they could. Elon Musk is like, hold my beer, I gotta correct this situation. Well until he or some other savvy techie genius comes up with an easy analysis to our cars functionality status. Us mortals are subjected to the quirks and irrsequesces of stuff going south faster than ice melting on a hot and humid Texas summer. It's just going to happen. And as female people, I think we carry more anxiety that others might try and take advantage of our lack of auto know how. It can be very stressful and financially draining to address. Last night my car turns over slower than usual. I comment to myself, that's odd. So I go about my errands and say to myself, I need to find out why that's happening real soon. Yeah well. From my mind to my cars ears. Less than 2 hours later, my car literally stops in the middle of the road on Mockingbird's dark and well traveled street in Highland Park. Luckily a nice cop pushed my car off the street while my tow ride arrives. Hello Autozone. My new Spring 2017 car battery bought from them would not hold a hand held jump or old school major cable jump from the tow service. Oh snap!! As my car is on the flat bed and whisked away. The fun begins. Once they open up earlier that morning, the nice female manager verifies there is no consistent voltage. Since my battery was under a lifetime warranty, a new car battery was replaced FREE of charge. Saved almost $200 right there. We check the alternator. It's fine. We thought it was my starter, but it's my electrical fuel pump. Which makes sense. No gas was getting to my car's engine. So I call Autozone back to check to see if they carry the fuel pump I need. Unfortunately the exact one my car requires today will be available only on Tuesday. Nope. That is 4 days away. Cannot do it. A call back to Lovefield and the owner Javier. He found a new pump in stock and is working to get my car ready today. Us Americans are so dependent on our cars and with oil rich Texas having less than ideal mass transit compounds getting around without our own set of wheels. It is what it is. Next week, I am also getting new brakes on my car. I call Autozone to price check these parts. Going to save over $100 easily and again, those new parts will have a guaranteed life time warranty. When my new brake pads ware down in 2 years or so, I will get FREE replacements from them. Savings add up. We all work hard for our money. Why not go with a company that backs up their products and offers hands on service. My only hiccup with this store. A young fellow sized me up wrong when I bought new windshield wipers earlier this year and put the MOST expensive brand on my Mercedes Benz. Hey thanks for thinking I am some rich b*tch. But I am not. And even if I had money to burn, don't assume cause I love luxury cars. Anywho. The moral of the story. Ask for prices beforehand. Take control of getting receipts and names of associates helping you. And thank hard working folks that help you through your auto hiccups, cause they are going to happen. read more

Didn't really care for my experience here. My service engine soon light came on so I wanted to get it checked. One of the female workers checked my engine and we went back in and she simply handed me over some papers and that was it. She didn't go into any detail, she was really short and dry. I told one of the male workers that I was frustrated with her non explanation of what was wrong with my vehicle. He attempted to go into a bit more detail, but by that point I was irritated. I really hate going into places where I get a feeling that the workers don't want to be there that day. It creates a bad situation for all of us. read more

2 issues. 1st red shirt guy asked if I was paying cash or card the. said I HAD to use the self check out, ie the please steal from us lane. then the card reader wouldn't read my card for many attempts. 2nd issue items hanging on wrong hooks so price was double what I thought it should be. also no employee discount on my ticket. I did labor for this company by being forced to cashier myself, so I want my discount! read more

I went to buy a new battery here needing a jump. They checked my current battery before selling me a new one. Told me I was fine. They could have taken advantage of me & made a $200 sale but were honest. As a female I appreciate that. read more

I would not recommend going in this location and marsh lane. I came here today due to car battery needs replacement according to their diagnostic. After paying the battery they said i can take it somewhere and who can place it for me. I have to return due to other places wont place your own purchase battery and have them put it in. The staff are very rude and no customer service at all. read more

Bad,bad,bad cheating customer. New to driving and have to change engine oil. I came to Autozone and ask if they CAN help me change the engine oil if I buy one from them and they said yes. Ok, when I finished the purchase I was asked to find a auto repair or do it by myself??? Such interesting experience:) read more

I went to purchase several items as my to-do list was getting bigger and bigger. An employee walks up, does not bother to say hi, and proceeds with, "I need you to leave your backpack up front". I replied I would do no such thing, but she's free to follow me around if she has nothing better to do. This should not make any difference, but I have very valuable work documents in my possession and had to bring them with me rather than leave them in the car. She leaves, and another female comes by and asks if I'm ready to checkout? Annoyed with the whole thing and not having the energy to escalate this nonsense, I proceed to checkout with 2 items I have in hand, giving up on the rest of my list. I ask the cashier for the manager's phone#; he does not know. I ask for a business card; they don't have it. I ask the 1strude lady for her name and a #, she says her name is AJ, but I can get the # off the front door as she will not write it. Needless to say, I'm annoyed beyond, as it's clear the passive-aggressive approach is the theme for this store. I walk up to the door; guess what...there is no manager's name or number. I tell AJ, and she yells, how I don't know how to look. She walks out with me to look and guess what...the number is not there. She mumbles how someone must have taken it down. By now, you would think she would say "Im sorry", and provide the information requested and try to smooth things over. But that would require AJ to realize she was in the wrong on several accounts, apparently not her style. She proceeds to call someone and ignores me and the original request, complaining how at this point, I took a photo of her, as I doubt she gave me her actual name. Realizing this is childish and I can use a review site, rather than go out of my way and keep this internally between me and the management, I just leave. Anyways, I don't need a canned reply from the management about how sorry you are etc. Use (or don't) this information to fix your business. If you think your business is dying because of online sales, think again. People shop online because they don't need the headache and drama. Your life will be fine without me shopping your company again; on the flip side, my life will be better doing the same. read more

I will NEVER be back to this location. The assistant general manager, Jose, "helped" me if you can even call it that and the fact that he has partial responsibility for the store is scary. I went in after a few alert lights came on my dash and according to my manual, I needed brake fluid. I went in and asked if he could look and not only did he roll his eyes, he was like well you'll need to stand here until someone comes up front from the back...not a problem, I get it they don't want the front empty but he didn't even call anyone so we just waited. After he went to the car he was like "POP THE HOOD" and mind you I am at least 10 paces behind him, still coming out the door and last I heard, key clickers don't have hood popping options and he seemed so put out that he had to wait for me to get in the car and open the hood. I guess he had to hurry back inside to help all the other ZERO customers that were there. After saying that my brake fluid was about half empty I asked if that could have set off the alert and he was said "well obviously...there is a problem and your car is alerting you." Ok, but generally things don't alert you if you have over half full still. He simply walked back inside and took a bottle off the shelf then stood at the register. Oh ok, I guess I'm buying some brake fluid from you. I purchased it and he continued to stand there and then sighed again, rolled his eyes and said "oh you want me to put it in, too?" No sir, I wanted to take a bubble bath in it. Luckily he put it in, closed the hood and once I drove away the lights went off but never in my life have I dealt with a more chauvinistic pig. It was clear to me that he felt that a females place was NOT in the auto shop and I will gladly never return here as long as Jose is working. (insert eye roll here.) read more

The guys who work here are incompetent and rude. I came in to order a part and the imbecile who helped me was obviously in a bad mood and made sure I knew it. I came in the next day to pick up the part and asked if they could help me put it on (it was a passenger sideview mirror), to which the same guy replied that "they don't do that." Even though this place is close to where I live, it's not worth it to deal with the terrible service. I'll make sure to drive the extra mile and steer clear of this location. read more

So my car broke down AGAIN, the day after I had fixed the mystery problem: battery. Service was quick this time and responded appropriately to my "I DON'T KNOW WHAT'S WRONG WITH THIS THING!!!" by giving me a free temporary fix: a loose screw lying around the shop. This helped to bridge the gap between the battery terminal and the metal-thing-that-connects-the-battery-to-the-engine. Alright, so it's hit or miss with respect to attitude, nonchalance, and service. Overall, I don't think they ever meant to be malicious or rude. read more

Lol people are entitled af in these reviews workers are not obligated to install or add fluids to your viechles people that work here have my respect. You guys rock! Wendy went above and beyond looking for a part in the condition that the store is in. read more

Staff was efficient and friendly. Guy at the counter provided his honest opinion and even assisted putting the windshield wipers on the vehicle -- guy even took the trash to the can after we were done. In and out in less than 5 minutes. It was a great, quick experience. read more

There is a young manager that has been working at this location for years . I admire his work ethic , get the customer in and out professional and patiently. The staff at night really sucks , and many of them are young but slow paced . I give 5 stars because autozone is a essential place to get what I need , thank you read more

Autozone - Brand new rotor - Auto Parts & Supplies Near Me - Dallas, Texas

Very bad service . There was this worker that didn't even want to help at all. I had a broken widow shield and needed help in replacing it . And it was raining outside the guy said until it stops raining . 20 min later and still raining , I had to go ask again and he did it. Knowing he has a waterproof jacket right there. read more

Some of the wires to my battery needed to be tightened, so I went in and asked an employee if that was a service that they offered. His response was "We are kind of busy, and I am about to clock out. Sorry." I totally understand if that isn't a service that is offered, but it is highly unprofessional to tell a customer that you cannot help because you are about to clock out. Training on work place etiquette is definitely needed. read more

great service.. every time i need to grab something to fix the car.. these guys really are truly helpful in diagnosing the problem correctly and telling me how to fix it.. this past weekend.. i dropped by with my fiancee to change her headlight.. for some reason another.. the clip for the headlight was stuck and i was fumbling around trying to get the bulb out for a few minutes.. one of their employees came on by.. he tried for a few minutes.. got a screwdriver and tried for another few minutes.. and then grabbed a second screwdriver... after fumbling around with the fussy clip.. the bulb was popped out.. i went in to grab a replacement bulb.. but by the time i went to pay.. the guy already replaced my bulb.. major props.. read more

Stopped in today to pick up several things: a couple of break lights, a tether for my gas cap, and a windshield wiper. The guys were so nice and helpful. They installed all of it for me. I will definitely go back for any future auto needs. read more

I ran over here on my lunch break to get a new battery. I called first thing in the morning to see if they had any in stock and they put the one I wanted on hold for me. When I arrived they seemed a little busy but made sure that I knew that they were trying to get someone to help me. They did a battery test, installed the battery and rang me up in about 30 minutes. AWESOME! I was able to get in and out of there on my lunch break and still had time to pick up something to eat! Everyone was really nice. Very refreshing for a car place! read more

I've never had a bad experience at any AutoZone, so I decided I would finally take the time to give them some props. I love that they can look up exactly what your vehicle needs, if you haven't done the research yourself prior to arriving. Even better, is the fact that they will install the parts for you at no extra charge! I still am amazed by this every time. It's really a treat. Specifically at this location, a young man named DeShawn helped me out. He replaced my Fiat battery for me, as well as my windshield wipers and had such a pleasant and hardworking demeanor. I really appreciate his genuine positive attitude and helpfulness. Keep up the great customer service, DeShawn (& everyone else) at AutoZone. Thank you! read more

Stopped by here for a rear signal light for my car after listening to it blink incessantly fast for several days. They were extremely helpful, quickly located what I needed and I was outta there in about 3-4 minutes tops...and I wasn't the only person in the place. They just seemed very efficient. read more

I had "Pablo" I believe he was the manager help me last night and he answered all my questions and helped me with changing the battery in my truck. Had a great since of humor and was very helpful to others. read more