Great service. The staff was transparent about pricing and even price matched Costco tire price when pep boys was showing about $200 higher in store. Quick service and friendly! read more

First let me say, I almost NEVER give reviews...and there's only one reason for the high stars I gave. This review is for one employee named Michael at the Lemmon Avenue location. Despite the manager being rude and dismissive not only to me, but to his employees, Michael went above and beyond to do what he could to help me. He knew I was in a bind and desperate for help, and did everything he could to help me. The manager treated him like he wasn't even worthy to be talking to me, yet Michael is the reason I'm writing this review. Michael (who I'd never met and don't know) has a heart of gold, amazing work ethic, was professional, and should be promoted...while the manager has no business managing actual human beings. I really hope someone at headquarters reads this and gives Michael a raise or better position (and hires much more professional and customer-service-oriented managers). read more

Dylan is an exceptional employee. His care and service are outstanding. I will refer him to any one. The crew at Pep Boys on Lemmon is top notch. I give them 5+ stars. read more

Terrible experience. I made a 9am appointment for an oil change and tire rotation. I showed up at 9 and waited until 10 before I decided to leave without the service. When I asked why They had taken two customers, neither of whom had appointments, ahead of me they just said that they were short staffed. If you have half a day to wait on an oil change and tire rotation, feel free to make an appointment. If you just show up, however, maybe you'd get faster service. Lemmon has a zillion car maintenance places. It's a wonder how this place stays open! read more

I stopped in w my 6yo son as my tire pressure lights came on. Rick the manager offered to help us with airing the tires. I asked him if he could show me and my son how to do it next time and he walked my 6yo through the process. So kind and helpful. Thank you Rick! read more

Horrible service. They had my car for over 3 days and didn't even start on it. Could have had the issue fixed in a few hours if I had taken it somewhere else. Will never be back. read more

I don't know what happened here .. my favorite place to get my car serviced so I could hangout at Gloria's.. used to be great customer service.. Pep Boys execs take notice .. you put the field guys in the fire and it's not their fault of their own .. I was a repeat customer.. not coming here again .. read more

Went there to have may struts replaced. Within 18 months, all the suspension bolts had fallen off, making my vehicle unsafe to drive. They also improperly replaced the height sensor on the rear wheel. read more

Stopped by because my engine coolant light came on. Latress was so kind and helpful. She topped off my coolant at no charge with a smile. I will definitely be coming back for my car needs. Thank you read more

Previously I rated this location a 1 due to negligence in handling a simple tire swap- vehicle returned with deep gashes on the surface of my rim. Situation was handled properly by previous Manager Danielle who completely repaired the entire rim through Wheel Technologies- so now my rating has been elevated based on great customer service in handling the occurrence. read more

Pep Boys - Damages from tire replacement - Auto Repair Near Me - Dallas, Texas

Went above and beyond to look into a sound the car break was making at no charge. They did a thorough job with a diagnostic and were professional. read more

I had the pleasure of working with Rick to get my daughter's vehicle repaired. Rick did a great job communicating with me what was wrong with the car. The price was fair, and the vehicle was repaired promptly. I recommend this location for your auto repair services. read more

Do not use these guys! I dropped my car off for oil change and engine check up in early July. They billed me and I realized they never actually changed my oil. I tried to bring it back early august and I called them multiple times but they didn't answer. So I came back later that day and was told they couldn't change the oil that day (frustrated because I called 5x to get that confirmation, but had to drive to the store for them to tell me that because they don't answer the phone. I brought it back yesterday I late august and came back to pick it up 24hours later. they never touched my car and left it outside unlocked... The tech lied and said they checked the oil but they did not. I'm now waiting for the to just change the oil after my 3rd time trying with these guys.... read more

William was the only helpful technician. Thank you William for your service they're lucky to have your brains! read more

Don't waste your time or money there. Went for a vehicle report expecting a written report and I just got a bill read more

If I could do 0 I would. I used to love this place. Super helpful. But recently I have been over charged for something I didn't even ask for. And my car still wasn't fixed. I am furious. I was offered no compensation and it was SO EXPENSIVE. NEVER GO HERE. read more

They were so kind and helpful. It was a super simple obvious fix and I didn't realize. I won't go into details but they did it for me free of charge. I will definitely come back. read more

After months of going to different shops to get the damage fixed that was both improperly and not addressed when I took my car here, I ended up having to get an entirely new car. They made the problems worse and used incompatible parts for my engine. It leaked coolant all over my engine and my engine overheated and had to be towed back to their shop after the first visit. Never take your car here. Any other shop is better. read more

My experience with Pep Boys is TERRIBLE in TX The NW Hwy location JOHNNY MONSIVAIS is a liar and the Arlington location Brandon is unprofessional He lied after I got a service done of MAF The part was messing up after 1 month and I went back in after diag done he said no it's your manifold it has an air leak you got the wrong bolts in there and oil leak Lie the correct bolts were in the manifold and no oil leak so we went to Arlington and car did same thing again so we took to Pep boys there and he said MAF so he called Johnny and was fussing with him because he didn't want to do it so Brandon asked me if I wanted to tow it to other shop That's crazy!!!! I'm like no sir it's under warranty fix it here So he said we can't until Monday No problem I'll come back then please call me before you put part on Not sure when but ok I'll Check back on Monday 8am my car was ready I'm like wait I asked you to call me to verify that you're actually doing the job So I get to shop and ask for documentation to say it was exchanged NOTHING No proof Well it was done is what he said So I leave in my vehicle and it completely stops in rush hour traffic middle of intersection Omgdnss!!!!! Really sir Drive it in and now gotta tow it home How is that possible!???? When asked about the car well you need a # 5 coil and spark plug No sir your car doesn't stop working completely for one plug I know something is not right I'm the only owner and I do my service on time Management was contacted no resolution to the matter as of yet Sad Now I gotta pay another shop to fix what you messed up read more

Each time I've been to Pep Boys the guys have been attentive and have done good work. I usually make my appointments the beginning of the day. You're in and out. They've saved me a lot of money as well compared to the dealership or any of the individually owned shops. I'll be back. read more

Let me start by saying I came to this location in October of 2016 when it was a Just Brakes location and the owner assisted me in replacing my rear brakes. He was very professional, prompt, and confident in everything he told me. I was driving around town running errands today when I heard my brakes grinding a few times. I immediately turned around and drove to the Just Brakes location I went to in October of 2016. When I got here I quickly noticed that it is now a Pep Boys with an entirely new staff. You walk in to an empty room and this loud bell goes off. After 5 minutes a man comes in from the garage and asks, how can I help you? I tell him my brakes are grinding and I had my brakes done at this location the previous year. He immediately asks me for my receipt because they have no record of my previous visit. There is supposed to be a warranty on the brakes I previously purchased so that worries me. Lucky for me I had the receipt. I hand him the receipt and he asks me for all my information so he can add me in to their new system. He says they can do a brake check for free and it'll only take 30 minutes. I hand him the keys and he drives the car to the back. Now keep in mind there is only one other car being serviced and they have 4 people working in the garage. At least 45 minutes goes by and one of the techs comes out and lets me know my back brakes are fine but my front brakes really need to be replaced. I asked him if it can wait till next year and he said it's pushin it. I told him I was not ready to replace them just yet though. He tells me he will finish inspecting the brakes and get it back out shortly. Another 45 minutes go by and another tech flags me down and says your front brakes were not that bad, they are halfway gone and we can get them replaced for $473.00. I told him that's to much then he says I can do it $400 out the door. I still told him I still can't at the moment. He says ok we will get your car right out. Another 20 minutes go by and still waiting. Remember I only came in for a brake inspection. Just an fyi after observing everyone for about 2 hours, everyone at this location is all over the place. They are nice, but no organization whatsoever. A third tech calls me to the checkout counter and she has me sign something saying I'm declining to replace the brakes today and she said your quote will be at the bottom of the page for reference. I get the paper and it's another different quote this time, it's for $413 and some change. I ask her where is my receipt for last years service and she says oh! Let me go get it, I'm so happy you reminded me! That is one paper I do not need to lose. It took almost 2 hours but my car was finally brought out and I quickly drove off. This location previously took excellent care of me when it was Just Brakes. Now that it is Pep Boys and the staff is completely different, I do not feel comfortable returning to this location. I definitely do not recommend getting your vehicle serviced here based on what I experienced today. read more

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STAY AWAY FROM HERE!!! Just took my car here for realignment. They overcharged me and somehow ruined the alignment more than before. Now my car constantly veers off to the left. The service is also horrible, I have never been hung up on by a mechanic until now. Never coming back to this location. read more

Avoid this place at all costs. The employees are rude and incompetent I needed a turn signal light changed. Usually a quick job. I made an appointment for 2 pm. I show up about 5 minutes early and am told they "will be right with me". 15 minutes later they finally check me in and I'm told they should be able to get it done within 30 minutes and they'll call me. More than an hour later, no call. I walk back and am told "we will be with you shortly". Another 10 minutes they come out and tell me they haven't started. He's not apologetic and appears like he doesn't give a f. Some guy that came in after me had an oil change, brakes aligned, etc and was done before me. Sounds like he was t happy with their inability to diagnose a "grinding sound" problem. I've used multiple pep boys in the past in other cities and was never treated like this. Avoid these guys read more

Just don't do it. Spent over 30 hours here and Spent $1200 and the issue was still not fixed. At least I did get a refund. I will never return. read more

I visited this location because the dashboard tire lights of my ancient Yaris were on and I suspected a puncture somewhere. Randolph took great care of me by checking all 4 tires thoroughly. He didn't find a leak but noted that there were some pebbles lodged in the rim of one of them. After informing me, he went ahead to clean everything out and filled the tires back up. Now it's driving as good as new! I'm particularly impressed with the level of service I received. To be honest, I started off with some initial reservations after reading the other reviews posted here and on Google. However, Randolph was honest, genuine, respectful, and, most importantly, acted with integrity instead of cooking up random excuses to make a quick buck. He has won my respect and pretty much guaranteed I'll be back here for my vehicle maintenance needs in future. I'm sure we can all agree that our cars are incredibly important here in Dallas and, being rather mechanically-challenged, I'm so glad I've found a place I can fully trust with mine. read more

Had an appointment for 11am on a weekday. Simple service, needed a tire checked to see if there was a hole. Was told it should take 2-3 hours to get it in. I called after 4 hours and was told it should be pulled in within the hour. 2 hours later I was told it was next in line. I ended up having to pick it up at 630 pm (11 am appointment) with the work incomplete because I needed it. They were very apologetic, but poor communication on delays for a very quick easy job. Go elsewhere. read more

STAY AWAY. Go LITERALLY anywhere else. Have your grandma work on your car. She'll do a much better job. The bald manager is a giant douche bag, Stefan is nice but completely clueless, and the mechanic is rude and yells at customers while reeking of onion. They wasted TWO of my full days after charging me over $1000 for shit I didn't need but they wouldn't budge. They told me it'd take 2 hours and to just hang out across the street. I did. 3 hours later, no phone call. I called them and they said "oh sorry we forgot the parts another 2 hours." Ok why didn't you call us and let us know? They knew we were freaking sitting there waiting with no car but didn't care. We finally got a freaking cab to go home since half of our day was wasted on these idiots, and they call to say its ready in ten minutes. We get a ride back up there and STILL had to wait over an hour. LITERALLY. MY. ENTIRE. DAY. Now the fun part: THE CAR IS WAY WORSE THAN BEFORE. Like loud, grinding, squeaking, incompetent brakes that barely work. So here I am again, waiting for them to just fix what they fucked up. AND THEN the stupid mechanic had the audacity to start yelling at me because I told him how messed up the car is. So I'm waiting in the lobby. Right now. For them to fix what they messed up and overcharged me for along with wasting my entire weekend for a brake job I really didn't need THAT bad. RUN AWAY. read more

Pep Boys - "They really don't care!" - Auto Repair Near Me - Dallas, Texas

I needed to get my vehicle ready for a road trip. I booked a same day appointment knowing I might need more than just the oil change and rotation that was due according to general service schedule recommendations. I received really competent and hospitable customer service. Randolph handled my cars intake, and we discussed how I might need an alignment, which I wasn't surprised to hear, after he'd taken some tread measurements. Alignment, okay sure. Lifetime alignment?, lifetime balance?!both for an extra charge? Yes, actually, only because of the excellent customer service I received. Do I want to pay $75+ extra dollars on top of the service I came in for? Typically no, but today I was happy to. read more

Went in for oil change and tire rotation. Appointment time was honored. Fast and friendly service. Thank you @William!

Super helpful staff! Clearly communicated exactly what I needed and went out of their way to help me out. I'll be back the second my car acts up again. read more

I booked an appointment on Sunday & showed up on Tuesday night at the time of my appointment & the mechanic gave me a BS excuse as to why he couldn't get to my car. I will never go there again! read more

Beware. I went to this location for an oil change. A couple days later i decided to check the dipstick...they had OVERFILLED the oil. I immediately went to the dealership down the street to have their mechanic confirm--which they did. They confirmed Pep Boys overfilled my crankcase. I had to go back 3 times to finally get my money refunded from PepBoys. The manager kept saying "oh-corporate has to to handle that" They could have ruined my engine had I not caught this huge error in time! read more

Quick service. Friendly staff. Convenient location right off Lemmon Ave in Oak Lawn. They didn't have a battery for my 2007 hybrid Prius so I got one from a different auto shop and Pep Boys changed my battery out free of charge (the other auto shop that I bought my new batter at did not have someone certified to change hybrid batteries). read more

I got a flat tire yesterday and went to get it repaired at a used tire shop today. As I was there, the guys pointed out that the lugnuts including the one with the key, was missing from the tire that I bought from Pep Boys. PEP BOYS LET ME DRIVE AWAY WITH JUST ONE LUGNUT ON THE TIRE!!! I am a female with very little knowledge that went in there trusting that they knew what they were doing! I was explained that the tire could've popped off, messed up my axles and I would've put myself and others in danger. THIS IS UNACCEPTABLE!! And I will never go back again. I spent almost $150 on just one tire!! How can I trust you guys? Also, I would like my lugnuts back, including the one with the key!! read more

Ashton was incredibly helpful and got my car in n out quickly, even tho there was some extra work needed than we initially thought.

Breaks started squeaking daily after just 2 years. This was the cars first break job since factory. I brought it in and apparently they stopped using those pads because they had "issues". They "generously" took of around 12% off as a "warranty" but still wanted me to pay.. $$ for obvious reasons they dont want you listing numbers. Lets just say they wanted about a months rent. I took the car to a real mechanic which still cost less then their "warranty work" and it turns out that my rotors had been so poorly machined during their break job that I would have to replace all four, that poor job was also the reason for the incessant squeaking. It is not unusual to have to replace rotors but these had never been turned before they got them and they grinded them to an absurd level and used faulty pads. To add insult to injury I asked them not to use my email for marketing, didn't stop them from spamming my inbox with constant requests for a review... well you got one. read more

Sent my daughter there for oil change and new tires. It took multiple calls and trips to get it completed. With scheduled appointments I was expecting maybe two hours. It took two trips and a total of about 8 hours. They are better than a 5 min oil quik lube kind of place but wow are they slow and sloppy. Tools left in our car, grease on the door and steering wheel. read more

I made a 9am appointment for a patch on one of my tires which should take about 20minutes. somebody finally showed up at 930am to unlock the doors and let me in. It is now 5pm and my car hasnt even been looked at. I called several times throughout the day to check on my vehicle but no one ever answered the phone number listed. read more

Made an appointments for oil changes for both cars. Showed up and waited 10 minutes to check in. Once reaching the front of the line, was told the oil changes wouldn't be complete for 2+ hours at the soonest. Coming to this shop was a waste of time. read more

Don't bother setting an appointment! Appointments or not honored! I had an appointment for 1 o'clock for a simple 15 minute oil change, they told me they could get to it by 3:30 PM! There was one car being worked on and three technicians smoking cigarettes on the side of the building! Research the leadership of Pep Boys and you'll see the problem!! Hundred percent that sign won't say Pep Boys a year from now! read more