Federick Jr, I believe he is the Assistant General Manager, is absolutely phenomenal at his job. We came in a little confused about what's happening with our vehicle, and he provided SO much information that was extremely helpful for us. He truly knows what he is doing-- true professional. read more

awful customer service provided by Mgr!!!! he called me names, he seemed sleepy, drugged or something, terrible experience, that guy should be fired!! read more

Auto Zone - Awful and disrespectful Mgr!!!! Went in to pick up a part a he had an awful attitude, and was racist!!! If you don't like your job quit. - Auto Parts & Supplies Near Me - Dallas, Texas

Lubona, the manager at AutoZone, was extremely helpful with my car. I don't know anything about cars and his patience and professionalism was very much appreciated. He helped me find all the tools I needed, instructed me on how to use them, came outside and looked over my car and made sure the job was done correctly. I will definitely be going back to this AutoZone and feel I can trust Lubona to help me out with any needs, problems, or questions I have. read more

On the search for all weather Rain-X Windshield washer fluid! I had been to 4 different places before going here. Historically, this place, located in a rough neighborhood, was known for being accosted by pan handlers, shady mechanic work taking place in the parking, product on the shelves that had been used, and product stolen out of the boxes. I had little to no faith when I pulled up as an oil change was taking in one area and a battery change in another. Walking up to the door, I noticed a bright eyed and fully alert security guard greeting everyone coming in the store. The store layout was typical of the new COVID world with floor markers and obstacles to help protect the social distancing rules. As I walked down the aisles, I noticed shelves that were mostly full of product. I was also listening to the counter staff making lots of suggestions and helping customers make wise decisions. Seeing and hearing the effort being placed to make this a good auto part store raised my confidence in it. Good Job Auto Zone! read more

Auto Zone - Auto Parts & Supplies Near Me - Dallas, Texas

They provided quick service for me with a car battery and they helped me get back on the road quickly. I am thankful for that. I recommend AutoZone! read more

Daniel S. was really kind and friendly on a busy morning. He helped me get my battery changed and made me feel welcome the whole time. He even offered to teach me what he was doing since I'd never changed a battery myself before. I'll be back next time I need something else. read more

This place is really amazing. I came here to have my battery tested and once they discovered it was a bad battery they were quick to help me out. Yusur has a great personality and she helped me find the perfect battery for my car at the right price. Then they were quick to put it in my car. James S. was so great. He advised me on how I can make sure I get a brand new battery with my lease so I don't have to buy a new battery again. He was super helpful. I wasn't expecting such great and efficient service. I'm happy I stopped here. Thank you guys! read more

Needed a new battery and they were very helpful. Even offered to install it for me! Would recommend.

Every time I have been in this store, there is always a line of customers and it takes forever to be seen. What should take a 5 min trip takes 20 mins. Last time I was in the store, I had 3 employees arguing over who had to help me check out because none of them wanted to do it. I was ignored and then questioned multiple times what I was there for. I had to repeat myself 5 times to all 3 people. Terrible service. read more

I went in to get a headlight for my Toyota 4 runner and the man working immediately found the right bulb that I needed. He checked me out and offered to help me install it even though it was 15 degrees outside. Very friendly people that had a lot of knowledge. read more

didn't have what we needed. but they had 8 shade mechanics on the side doing mechanic work! tools, floor jacks and all!

Pulled in to get the battery checked and found out we needed a new alternator. So incredibly kind and helpful here. Fair price and found us a traveling mechanic to get the new part installed quickly. Highly recommend!! read more

I was in the store and the security lady was following me, but when I asked for her help she was surprisingly helpful. Very friendly staff, and give the security lady a raise :-) read more

First this place is kind of busy but they're very helpful in finding what you need the VIN show you the range of prices versus just trying to sell you the most expensive item. what I like the most was the super friendly attitude to smile in the helpfulness when my big fat hand wouldn't fit into this small area replace my headlamp the staff quickly volunteered to help me did so wouldn't take a tip was very kind. this is the AutoZone that you always wanted to go to read more

I just witnessed one of the employees, probably a manager, telling a guy, "this big black ass could beat your ass". The guy was walking out bc he didn't like her "being rude to everyone here", as he said it. She definitely was the more experienced employee there but didn't need to have that attitude. The other employee just seemed new and lacked experience but was generally courteous and doing her best. read more

I would give this place negative stars if I could. My wife went to get a battery for the car. They charged her 300.00 USD. For a $125.00. Battery. I had her go to Pep boys. Buy one and had it installed for $263. This store will rip your wife off because they know she doesn't know the difference. That's BS. I should be able to send her and not worry about getting ripped off by some guy. Because he knows she doesn't know. Now she has to take that battery back and get our money back and waste her time because some idiot at the counter. I am pissed at this place. I know they will survive without my money. But I have already told 10 people not to go and why. I will tell everyone I find not to go there. read more

Val is my GIRL! You can tell she is a leader in the store and is so kind. She personally changed the battery in my key fob and replaced my windshield wipers without me having to ask... which was a HUGE help. Thanks Val!! read more

Pattern of great service! This is the second time I've pulled in to this store, and the second time I have gotten exceptional service from incredibly friendly people. Miss AD went out of her way to check my car three times to ensure the correct diagnostics. I am very grateful to the staff, and to the security guard, who accompanied us outside each time. I felt safe, and again I felt like a truly valued customer. Nice job - thank you! read more

This Autozone is located at Greenville and Park, which isn't the best location due to the high number of drifters and drug use but don't let that deter you. Again once inside it might not look super clean but the workers are really helpful. I have been here many times and they have helped me with everything from windshield wipers, head lights and a battery. There is an O'Reily's down the street from this Autozone and while this location might look a little nicer the last two times I have really needed help they refused. This last Thursday my battery died around 7pm. I got it jumped but wanted to make sure wherever I went could actually help me. O'Reily's said they couldn't when I called but when I called Autozone the guy explained he couldn't guarantee anything but that he would either help me find a new battery or jump start me again to make sure I wasn't stranded. I immediately went here and sure enough they went out of their way to help me and even install the battery. I can't remember anyone's name but they are all helpful. While I was outside and he was helping change my tire there was definitely some suspicious behavior going on but everyone pretty much leaves you alone if there is an Autozone worker with you. It doesn't matter how many times I go in here I'm always shocked at how much they help me for the price. read more

Had a last minute issue with my battery. Found out it was corroded as could possibly be. The manager and team were super helpful and went out of their way to help me get my battery changed even though it was close to closing hour. Excellent service and greatly appreciated! read more

This autozone is the BEST! I got a quote from a local auto shop that to put a new cabin filter on my Volvo would be $135 total. I called this autozone to see if they had filters in stock and they did. Juan R, the assistant manager not only helped me find the filter and I only paid $20 in it, he also installed it for FREE!! Absolutely the best customer service I've received from an auto company. I will definitely be going back there if my car needs anything else. read more

Just got my battery changed by Sergio. Very knowledgeable and friendly worker. Was really worried I was going to have to fix my alternator but Sergio assured me it was just a battery issue. Was in and out quickly and highly recommend this location. read more

This is the worst Auto Zone I've ever been to. I legit travel to others just to avoid their ignorance and service

I would like to commend... TALENA !!! I went to Auto Zone, needing to buy brighter lights for my car. She was instrumental @ helping me find the brightest. After I purchased them, she went the extra mile & went outside (under the hot sun) to install them in my car! She was friendly, knowledgable, personable, and diligent @ her task of pleasing ME, her client! I will be happy to speak with you about how great TALENA is @ any read more

This Auto Zone is amazing, I needed a new battery and they helped me out and even offered to help me change it out. Thank you Torri for your assistance when I was in need! read more

Jose' saved me. At the start of my two hour commute to my home at 9:30 PM, I discovered that both headlights were dead. I pulled into 8208 Park Ln, Dallas, TX 75231 autozone, at 9:44, just before closing. Jose' came out to the car to check and was able to find the right fix, new headlights, and install them before closing time at 10PM. Exemplanary! read more

James S. Was extremely friendly and helpful. Helped me put in a new battery free of charge. Way better than NTB who would've charged me double. Give my dude James S a raise! read more

Yesterday I went into Autozone because my check engine light came on. I am recently divorced and just bought this used car. I have zero knowledge about maintaing a car. But Danielle took the time to not only to tell me why my check engine light came on but she went above and beyond and showed me how to check all the fluids. I happened to have no anti freeze at the time. Had she not taken the time to show me how to check the fluids I may have never known this and I have no doubt something very bad would have happened to my car. Thank you Danielle. You truly rock! read more

I usually don't get amazing service at an auto parts place but today I was impressed by Ivan! I came in the morning to get some parts for my car and Ivan was the associate that assisted me. He was very knowledgeable and friendly. I had to ordered a part and return to pick it up later. When I returned he remembered my name and what I had to pick up! In addition, when I was walking out the door he said "I remembered not to offer you a bag because your saving the world bag at time." Ivan your doing a great job and it is not going unnoticed!! read more

Even girls can fix their cars.* I know that now thanks to Auto Zone. :) AutoZone is a great chain of stores. They have knowlegable employees, sell good tools, and either have or will order pretty much anything you could need for your car. Nice free things: they let you borrow tools so you can pull out a part or replace your battery right there; they have a diagnostic tool (some kind of code-reader) that can let you know what your car's computer thinks is wrong; they will test your battery for free and charge it if you need them to. For the chain, I'd go with 5 stars. This location only gets 4 because it's so darn busy! Also, the parking lot seems a little scary after dark. Most times I've gone there some creepy dude (not an employee) has aggressively offered to help me fix my car. It's really not AutoZone's fault, but they picked a location near some unsavory establishments, so they get some unsavory loiterers from time to time. *fix = change air filter, add refrigerant to the a/c, install battery... I have yet to master the removal of leaf springs or replacement of the serpentine belt. Maybe someday. read more

I just got a new battery from here. I was greeted and was able to get in and out within 15-20min. Brandon was very congenial and knowledgeable. He even put it in for me. He didn't try to hustle me or oversell me. I'll definitely go back to this place for future issues, hopefully I won't have many. read more

Best Customer Service ever! Karla was awesome. I'm not a car guy and when I was not able to install the taillight bulb correctly she came out and showed me how and lent me the tools to get it done! Many thanks Karla! read more

Sergio and Willie were so polite and helpful in getting me some new windshield wipers. Staff was professional and so friendly. Will definitely be back to this location read more

The BEST experience I have ever had at an Auto Zone. The woman working the front desk was the kindest and hardest worker I've ever met. She explained how she loved her job and took the time to go over all pricing and not only change my batter, but add coolant fluid for me and look at my air filter. read more

Wow! Went in for a wiper blade that wouldn't stay upright in the arm. Unlike some places who sell parts, but leave you to figure it out, our guy came out to assess the problem, picked a replacement, installed it, when it didn't seem right, he added a part to the adapter and it worked perfectly! Great service! And they're open until 10pm which is even better. read more

One of my headlights went out a couple of months ago just before I was going to go get my inspection. I knew I had to get the bulb replaced. In the past I have had the dealership do it the next time my car was in for an oil change. I stopped into Auto Zone to pick up the bulb and try to do this myself. How hard could it be? There were so many bulbs that I was not sure which one was the correct one. Julio assisted me in finding the right bulb and also went out and installed it in my car for me. Great service that was greatly appreciated! It was not as easy as it seemed. He struggled to get it installed properly but did not give up. I am very greatful to Autozone and Julio for thier assistance. read more

Came in for a new battery, not knowing what to do or say. James greeted me with a friendly smile and hello. He checked my battery to see if it was bad, and went through all of my battery options and warranties and prices. He replaced my battery for me. Made my day! Great customer service from James!!!!! read more

Very helpful staff they go above and beyond. The location is kinda iffy but it's still very convenient than the other closes Auto Zone which is on Ross so not that iffy than Ross. I've seen prostitution going on at that Auto Zone location. read more

In and out in less than 10 min! Ebby looked up my car and easily picked out a moderately priced set of wiper blades. I didn't know how to put them on so he offered to do it for me! He was a super kind man. Will definitely be back for miscellaneous car needs! read more

AMAZING service! My windshield wiper busted just as a storm started, so I stopped here to replace them. Robert, the store manager, offered to put them on my car for me in the rain so that I could get home safely! So thankful for their help and going out of their way for me! Definitely going back here for anything I need in the future! read more

Auto Zone - The storm that killed my windshield wipers and brought me to autozone. - Auto Parts & Supplies Near Me - Dallas, Texas

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