I want to give Firestone employee Miguel five stars for going above and beyond to help me out, simply because he wanted to do the right thing. I needed some quick advice and assistance with my car--nothing major--but Miguel was more than willing to help. He was extremely helpful, professional, friendly, and made me feel like my business actually mattered. That's the kind of experience that makes you want to come back to a company and continue spending your money there. Miguel is at the Firestone on Northwest Highway in Dallas, Texas. Make sure you let him know Johnny sent you to that store! I'll definitely be back as a returning customer. Thank you, Miguel, and thank you, Firestone, for having people like him on your team! read more

Great service good price. Service was done faster than expected.Would definitely recommen.

I don't know how this place stays in business! I made an appointment for 2p.m. When I got there, and asked when my car would be ready, was told that they wouldn't get to it for 1 1/2 hours and then it would take about an hour and a half to do the allignement. I told him my appointment was for 2p.m. not 3:30 and he said that just meant that they'd put my ticket in the pile of things to be done! I wasn't prepared to sit there for 3 hours or more, so I left. What's the point of making an appointment? When I got home and called asking to speak to the manager, was told he was out. What do you think my odds are of ever speaking to him! read more

The staff helped me with everything when it came to my truck. The staff were professional and upstanding. Definitely recommend this location to anyone needing service on their vehicle read more

WE LOVE JOHN AND ALEX!! Awesome guys amazing service! Whoop whoop! Amazing customer service and even cleaned our car.

They are severely understaffed. Greg is always in the front by himself from open to close. I had a flat and was stuck at Northpark because my tire is a run flat and didnt come with a spare. I towed my car to Firestone because they were the only one open on Sunday. Firestone didn't have any run flat so they put a regular tire on my car with a deposit and waited for a run flat to come in. Good customer service. I will say, your attitude and how to treat others will sometimes play a big part in what type of services you get. read more

I'm sitting at the Firestone on Montfort in Dallas Addison. This is the longest tire change I've ever done. They are saying they are putting on an equivalent tire but if it causes alignment problems, that's not their responsibility. I wouldn't have come here if I wasn't stranded. I never will again read more

This is the worst Firestone, I had my work order approved i came in 2days straight no one could take care of my car they have one seated on the phone justing eating snacks all day thats all & only 1 employee working on 7cars, terrible customer service, no manager, no supervisor& i dont know even how they operate at Northwest highway I will never ever come back here again, Im done period( i wondered even why my friend was surprised when i told them i go firestone) they warned me of how they add work to your car unexpectedly to increase the bill i never listened but today now i found out the truth read more

Firestone Complete Auto Care - Worst Firestone in DFw - Tires Near Me - Dallas, Texas

I purchased a set of brand new tires from the Spring Valley location assuming that I would be good on tires for at least 25,000 miles. However, hydroplaning through 2 rain storms with a little over 9,000 miles of wear I discovered that both tires are completely bald!!!!! The guy Nate talked to me as if he was going to do me a favor by telling me "bring it in and I'll see what we can do". I decided to take my car to another Firestone location only to be told they could not find that I had purchased any tires (come to find out this was due to the fact that Spring Valley had entered the work order under a car I no longer own and didn't bother to fix it) Then I was given a replacement price of over $500 that Discount Tire beat by over $200. After sharing my experience with my co-work I was told "Yea, my family and I stop going to Firestone years ago".....Now you tell me!!!! Discount Tire customer for life!!!! read more

Firestone at Preston and Summerside is great. Maurice and Mike always do a stellar job. I will not take my vehicle anywhere.

Helpful, kind, and got my car problem solved. Had to come here from another firestone were the alignment wasn't done properly, here it was great. Thanks! read more

We had used this location for years for oil changes, but never again. We dropped off our Lexus for an oil change last fall. They called and said that our battery was bad, and that we needed a new one. We hadn't had any problems but we said okay do the replacement. When the work was completed we picked up the car and after driving it a block or two noticed that the screen with radio, navigation, etc. was black and would not turn on. Took it back to them. Evidently when they replaced the battery they somehow fried the screen. Next day they said they couldn't fix it, and that we needed to take it to the dealer for repair. Lexus fixed it for $3500. Firestone would not reimburse even though they did the damage. We tried repeatedly over several months to get reimbursement but they would not, and eventually ghosted us. Firestone replied to my original review on Google, and provided an email address so that they could help me. So I emailed that address about two weeks ago. Guess what they did? Nothing. No reply at all to my email. The reason they gave the canned reply and email was because they wanted it to appear that they care, and want to help. They don't. Good luck if they mess up your car because they will do nothing. read more

what a horrible experience. It was bad enough when the manager would not honor the firestone warranty on our tire. However, it got worse when we needed to replace one bad tire and he tried to tell me my other three tires (with 50% tread left needed replacing because they might hydroplain. then my brake fluid needed replacing as well as all four shocks that he claimed were leaking. then he started trying to tell me everything else wrong with my very well maintained newer Honda. surprised he didn't try to sell me gold plated air for the car at $50 a pound. stay away from this place. read more

It's sad that I feel compelled to give such a low rating when the mechanical work done here is good. It's the customer service may cause me to take my business to a different establishment. I made an appointment online (as I always do with no problem) for 7AM Saturday morning. When I showed up Saturday, there was no one there. I waited until almost 7:30 before anyone showed up and they said a couple of their technicians called out. Okay, fine, but you're the boss (judging from his own ride because I don't think the technicians pull down that kind of money!) so you should be on time at the very least. I did give them grace and didn't call to bug them for an update until 3PM. I was left on hold (the first time) for 17 minutes and then again while they checked with the tech on the status of my car. He said they were finishing up with it and out driving it and they would call me right back. An hour later I had to call them (and sit on hold again) to be told what it needed and that they thought they might need to keep it overnight. You probably knew that at 4:00, so why didn't you just say that? On Sunday, I let them work until 3:00 again then called to ask the status. He said he would have to check and would call me back in 45 minutes. An hour and a half later, I called them and was told it would be ready right at close (5:00). When I get there to pick it up, they are clearly finishing up. He tells me it's going to be $700....uhhhhh...for a hose and an oil change...when yesterday you said $440 labor was $300+), so what's up with that? Ummmm no....lets try that again. Sorry, I feel like this is more of a rant than a review. This place is very convenient, they have great store hours, their people (when they are there) are always very friendly, and their vehicle service has always been good, but their bays are dirty and they need to get their customer service together. I noticed that they have a reminder on their counter to ask customers for a review (on another site) but they sure didn't do that...that's a sign... read more

Worst car repair shop in Dallas, they held my car for a week just to tell me it would cost 1k to fix then go tell me that I have to buy the parts myself and find a different place to install them; wasted time and energy I'm just glad I don't have to pay them for the disservice 0/10 John was nice but unhelpful The entire experience was awful this fire stoke should just shut down read more

Terrible service from one of their employees. Lack of professionalism when dealing with customers. It's better to leave personal problems at home and not bring them to work. I've always received good service at this center, but from now, I would never recommend it to anyone. Instead, I went to Discount Tires across the street and received completely professional service. read more

I may have a warranty on my car and legit would rather come here because of how good Alonzo is and everyone up here! They really care and help me. Cool story- I had a blow out on a tire. There was a wheel to spin in the lobby if you open up a CC and whatever the wheel landed on you got as a reward for joining. I landed on free tire and even though it was supposed to be for the next time I got to use it that day!! This time I am just being well taken care of as usual! They have chargers in here as well for all phones and let you watch while your car gets done. It's pretty nice! I highly recommend over any Firestone in the area. read more

Firestone Complete Auto Care - The great deals they offer here! - Tires Near Me - Dallas, Texas

I had a Plat tire and they were pretty quick to get me in. I had end up getting 2 new tire and discount read more

Firestone Complete Auto Care - FIRESTONE LOBBY - Tires Near Me - Dallas, Texas

I took my car in for an oil leak. I told them that their other location does my oil changes and has previously messed up screwing on my oil filter on my 2018. I tell them the oil leak is probably them messing up replacing the filter again. They wanted to charge me $718 to replace my gasket. Come to find out it was just the oil filter screwed on wrong by the other FIRESTONE like I had suggested. So I got it fixed somewhere else for $80. read more

Firestone Complete Auto Care - Receipt - Tires Near Me - Dallas, Texas

This location definitely creates a detestable reputation of the Firestone brand. I stopped at this Firestone for an oil change as I didn't want to drive all the way to my car dealership. I was given an estimated wait of 1hr 45min. I, instead, waited for almost 5 hours. To make matters worse - they failed to reset my car system that alerts when service is needed and also failed to add a new sticker indicating the mileage for my next service. So yes, I again had to go to a different Firestone a different time to get that done. Long story short -- after 2.5 hours of waiting, I asked the desk employee the status of my car, upon which he responded that they were "just wrapping up." I waited another 2 hours before I finally got fed up and told him I would call an Uber. My car was ready as my Uber was around the corner. -__- At one point after asking the status, the desk employee (Alonzo, I believe) actually went to the back to check & got into a complete screaming match w the technician. This whole experience and process was beyond unprofessional. I wouldn't return if I were paid to do so. read more

I really appreciate the service I received at this location! I came in because I needed new tires. I was upset initially because I had only driven my car 30K miles and the car only previously had 17 miles on it. Alonzo explained that it was actually normal for tires from the dealership to wear within 30K-40K. He provided good information to help me make an informed decision on my next purchase of tires. I selected tires that would actually last me! I'm pleased with my experience. read more

Came in for a check-up. Sid was great and explained everything. Best to come early if possible.

Tried to charge me $200 for an oil change on a normal car. I made an appointment to get it done and was told I would have to wait until the next day for it to be done. read more

2 hours for an oil change. One other customer here and had an appointment so not sure what the hold up is.

DO NOT COME HERE!!! I came in asking for the price of a tire patch 19.99 and how soon I could could get on. They said now and I agreed for the price of the tire patch which should be around 15 mins. I waited and waited. It was about at an hr when I finally approached the front asking about my car. They said they were just getting started on it now because they couldn't get their loft to work. Then soon afterwards ( less than 5mins) they tell me I need a new tire. I waited an hour for them to tell me I need a new tire. Without a thought I asked for my car back. If you cannot be trustworthy to do a tire patch how could I trust a company to make sure my tire is properly put on. When I finally got in my car they had taken out the cover where my ac filter is. I don't know why they thought the tire would be in my passenger storage area. read more

I wish I could remember the name of the guy that was such a huge help! I called them to see if they could take me in 30 minutes before close because I had a nail in my tire and they welcomed me there. They got my car in quickly and replaced the tire. They were very nice explaining the different tire options I had and didn't pressure me into buying the most expensive replacement. I don't like being that person that walks into an establishment right before close but I'm so thankful for them willing to get my car taken care of in high spirits! read more

My experience was exceptional solely because of Sidney. I did not wait long and he gave a solid time on when the part would arrive and followed up with when it did. I hate taking my car in. It's always so expensive and the services from various places is subpar. Especially as a woman who is stereotypically dumbfounded when it comes to cars. You a real one! Stay golden. I'll be back!!!! read more

5 and a half hours for 2 tires and a new battery. I get that places get busy, but just turn me away instead. Told me my battery would be $250, rang me up and the battery was $300. The aftermarket battery that they quoted me for didn't end up being available so they got one from the dealership. There was no heads up or warning that this switch was being made. I could have gone to another shop the next day to keep the ridiculous cost down. There's no chance I'll be returning. read more

BELIEVE these comments you'll see!! These people are doing something to our cars while having us wait long period of hours for simple things!!! Then put you in an bind to where you can leave for whatever reason they tell you. It's an lie from the moment you walk inside, telling them what you need done, from them adding additional stuff to it just because "that's what other customers get" instead of asking right then and there, check engine been on every since I left. This where it get serious on why not to take your car here. I read the comments before coming & I still came anyway giving this place benefit of the doubt. What I got out of it was how i had issues with my NEW vehicle as far as cutting off right in the middle of me driving, placing the cover that goes over my battery wrong (when I only went for oil) or how I made the appointment the day before ahead of time IN PERSON just to comeback in the A.M for them to be unorganized! Whole time I'm sitting there waiting these guys on the phone caking laughing and really not worried about the people who had places to be. I PROMISE YOU FOR AN FACT be prepared to sit up here for six hours or more because they will take they sweet time and half start on your car so you can leave. Very unprofessional and I hate an unhonest business just to get your dollars because if I knew it would've been way after the asking the proximate time I would've been left honestly. I don't even want to take my car back to discuss anything because due to these comments nothing will be resolved. DON'T TRUST BEWARE!! read more

This place is so bad I had to make an account to log in. I waited 2 hours for a a simple state inspection. A woman in the lobby waited 5 hours for a tire to be changed. Another man in the lobby waited 8 HOURS! For an oil pan leaked! Avoid this place like the plague. If I were to say this has sh*try customer service it would be a high compliment they are undeserving of. I cannot think of a worse car care place I've ever been. read more

I've taken my car for years here and they have always done good work at a reasonable price. I just got a flat tire this week and took it in and they patched it up and had me on my way in about an hour. The only thing to remember is they get pretty busy later in the day so I always get there early or at opening time. read more

Friday, June 28 I called the Firestone store on Northwest Highway near Abrams to ask about replacements for two Firestone tires. I told them my tire size, and was quoted availability and cost. I was never offered a choice of Brand X at one price versus Firestone at a different price. I was given an "appointment" for 11:00 am and showed up one minute early. Because I was at a Firestone store, I assumed I was quoted and would receive Firestone labelled tires. 11:45 my car entered the service bay for the 11:00 appointment. 12:15 I was given the invoice to pay. After inspecting the installed tires, I saw that Brand X had been installed. Do not assume that Firestone tires will be installed a a Firestone store. read more

The one star reviews are real. The 5 stars are fake. Expect to spend 3 hours plus if you have an appointment to replace a tire. I had a slow leak on a tire with less than 20k miles. The tire ware was too great to fix. Needed two tires, a wheel alignment, which had just been done two weeks prior. They will try to scare you into unnecessary repairs. Everyone who came in they said their battery needed to be replaced. They all failed with the roughly the same numbers. read more

Nobody wants to spend money on car service and repairs. Car problems are a huge hassle and an even bigger inconvenience. The last thing I want to drop several hundred dollars on is tires, or even more on a new transmission. So I think it is safe to say that just about everyone is already uptight and at least slightly annoyed when they walk into a service center. Me included. That being said, I have always appreciated the friendly guys at Firestone. They have replaced my tires, changed my oil, worked on my alternator... they are my go to guys when my eight year old Honda Pilot is needing the kind of attention I can't give her myself. Do they suggest on occasion that I replace the cabin air filter or recommend flushing my fluids or something? Sure they do. They all do. It's part of their job. Your job is to confidently, but politely say "no thank you." if they feel strongly that you need the service they are selling, they will explain how and why, but if it just a basic upsell, the conversation is over. My one beef is the crazy high fee they attach to hooking your car up to the computer diagnostic system. It's like $60 or something. That is too much, and has made me go elsewhere to find out what my car is trying to tell me. read more

Alonzo & Sid & Omar are great got me in & out even offered coupons best Firestone in dallas!

The people that work here from Front Desk, John and Alfonso to the technicians are all great and they do great work. They only complaint is that they are always so busy that repairs, oil changes et cetera take a long time. read more

I came in to this location because I had some lights on on my vehicle. Alonzo explained to me everything in detail regarding how much it would cost me for repairs after Sidney explained to me the importance of he getting the repairs done after a complete diagnostic review. Both of them were very knowledgeable and gave great customer service. Being a woman it's hard to find mechanics to work on my vehicle without trying to overcharging. I was very satisfied with my experience and will definitely be returning in the future. read more

Might be good for an oil change but I would recommend another place for anything more complicated. Spent +$300 over 3 visits (and tows) and still had problems with the car. Never felt like anyone was being thorough. read more

I took my car there a little over a month ago for a new battery and an oil change. Literally the two easiest things a car needs. Before I got home that night the check engine light came on and the next morning the car wouldn't start. I called them and they said bring it over and they would look at it. I brought it over and it was night because I had to work and one of the guys went out and looked under the hood at the battery in the parking lot and I was told that they didn't clean off one of the terminals all the way like they usually do (I'm unclear as to why I didn't get that done like they usually do) but "it seems fine". Over the next several weeks until now it has continued to not start, and about a week after I took it to have it looked at I called back and told them that, and they said well you can bring it in and we'll run a diagnostic but if it's not the battery then you'll have to pay us $100 and something dollars for the diagnostic. Ridiculous. My car has not stopped falling apart since I brought it to your place for two very simple services, and you want me to pay you more money to figure out why that is. I don't know if it's because I'm a girl, but I simply could not believe that was their reply to me. Think twice. read more

IF YOU ARE A WOMAN DO NOT COME HERE ALONE UNLESS YOU WANT TO BE SCAMMED OR GET A SECOND OPINION. I came in just to get my tire checked out. It was 2pm and seemed very busy, and I was told to leave my car until at least 6pm JUST to get my tire looked at. By 6pm, I was never given a call back to come back, so I had to call them myself and was told that my battery URGENTLY needed to be changed because it was dangerous to drive with and was barely starting. Not sure why my battery was even checked in the first place, but I had JUST replaced it with a brand new one a couple months ago and even got a car inspection a month ago. There were NO problems starting my car. When I told them this, they said that they could show me the report they ran in person and were still adamant that I needed to buy a new battery. When I get there, the man shows me a small slip of paper and starts throwing out numbers to me that would indicate the battery was bad. I said I would take the slip and go get back to where I got the battery bc I bought a warranty on it. I went back to the Autozone where I bought it and had the battery tested in front of me coincidentally, by the person who installed it for me a couple of months ago. He recognized me and said there was no way the battery needed replacing already. He tested it, looked at the slip I was given from FireStone, and told me that all those numbers were exactly what they needed to be and that they were just trying to make an extra $150 off me by scaring me bc I was a woman who came in alone. CRAZY how even when being so busy, this FireStone still manages to make time to scam people. Also the best part is, they have a sign at the front desk that says "Woman Wednesdays" that says women receive a discount on certain services on Wednesdays. Guess they just lie to us any other day!!! read more