Pros: the staff was so nice and so kind. They were definitely there when I needed them. They told me it would take 90 minutes and I only took 45. The bathrooms were clean. Cons: I got new air filters and Freon. Online it says it should cost me $100-$400. I ended up paying $530. But I was on a road trip and I wasn't in my hometown and I just wanted to get home. Plus, maybe I could've made it home without AC, but my dog was in the car and he could not have made it home. read more

Honestly, this was one of the most frustrating experiences I've had with an auto repair shop. I dropped my car off Friday morning and was told I would receive updates, including an estimate and information about what needed to be done. I called every day after that trying to get an update, but I either couldn't get a straight answer or was told someone would call me back--and nobody did. By Tuesday, I was so frustrated that I decided to go to the shop myself. That's when I found out my car had basically been sitting there the entire time. The ONLY thing they had done was run a diagnostic. What makes this even more frustrating is that the courtesy vehicle inspection report listed all of the things the mechanic would be doing, which gave me the impression that my car was actually being inspected and worked on. Instead, I lost FIVE DAYS without my vehicle just for a diagnostic. I work about an hour away, so not having my car has been a huge inconvenience. I've had to Uber to work or find rides, which has cost me even more money. Had I known my car was just sitting there, I could have taken it somewhere else days ago and actually had the repairs started. And on top of all of that, I'm being charged $110 for the diagnostic. I completely understand that repair shops get busy and that repairs can take time. What I do NOT understand is the complete lack of communication and being left under the impression that my vehicle was being worked on when it wasn't. I could have taken my car to another shop five days ago and potentially already had the issue resolved. Instead, I'm out transportation, time, additional money from Uber, and $110 for a diagnostic--with very little to show for it. Definitely not the experience I expected from Pep Boys, and I would strongly recommend making sure you get clear answers about exactly what is being done to your vehicle and when before leaving it there. read more

they always take care of me here. thankfully I don't have to come very often but when I do James always helps me out and treats me well. hopefully I don't need any more repairs but if I do I know where I'm going read more

I have been bringing my cars to this shop for 14 years. After bringing my car in for a brake job and using a coupon that indicated it was good for up to two brakes, I was told that they would only allow it to cover one. First saying that it was good for only one axle (two tires). when I pointed out that the car has 4 axles (independent suspension), they then switched to saying it was good for just "one brake system". None of this is included in any of the details in the coupon. Bottom line, Pep Boys lost a customer that has spent more than $10k over the years, because they refused to acknowledge that they were trying to double charge me for s simple brake pad replacement. read more

James, was very nice and helpful when it came to me asking questions concerning tires I need for my 2024 Kia Sportage. He explained the pricing and the warranty and approximately the amount of time it would take. Thank you James for being so helpful. I will see y'all soon . read more

- Absolute ignorant staff. I gave up explaining what I needed to have done with staggered direction tires. It is pretty obvious. Breakdown the set and swap left to right and spin balance. I would not trust this location. read more

If I could give zero stars I would. I took my car to Pep Boys for safety issues. I had originally taken my car to the dealership for unrelated reasons. They of course give you a printout of other maintenance issues or repairs that are needed but, they were too pricey. I decided to find a repair shop that I could trust and depend on for almost any repair or maintenance. So I called and made an appointment at Pep Boys. I told them that my car didn't feel safe to drive. Long story short they ended up fixing the wrong side of the vehicle and leaving the damaged part untouched. I have to take it somewhere else to have the correct part replaced. Never go to that place. I ended up paying double what I should have. read more

Great service and very helpful!!! I really appreciate all the extra steps they went through to solve my issue! Great job

Pep Boys was trying to rip me off. Not only did it take 40 minutes of wait time on top of what was told to me, but they told me that they couldn't patch up the tire as the nail was supposedly to close to the edge. Not the case. I want to another garage. They patched it in no time. Also, Pep Boys State Inspection took 25 minutes. First and last time customer. read more

Pep Boys - Pep Boys was trying to rip me off. They told me that the tire couldn't be patched. Another garage patched it in no time. - Auto Repair Near Me - Dallas, Texas

A one rating is being kind! I brought my vehicle into Pep boys at 6534 E NW hwy after hitting a pot hole! They informed me that repairs would be in excess of 1600 dollars and that they would have my car back to me by that evening! 3 days later I picked up my car and it was in a far worse condition than when I initially brought it in! I was appalled at how they had the audacity to give me back my car in such an horrific condition after paying over 1600 dollars! I took it to Firestone who gave me an assessment of what damage was done! They bent certain parts, charged for things not repaired and put wrong parts in wrong places! Firestone informed me that my car was hazardous to drive and that I should not be driving it! I brought it back for them to correct the damages they've done and still my car is in a horrible condition! I'm forced to now have to pay over 3000 dollars to repair what they should have repaired and to additionally repair the damage that they caused,Do yourself a favor and stay far away from Pep boys , but specifically the one located at 6534 E NW hwy with the manager Jessie! read more

Brought in 2 tires 16 months old, that had road damage. Covered by road hazard but road hazard didn't even cover the cost of the installation. 2 tires that we paid 350 for new would have cost $360 WITH the road hazard repair allowance. Went next door to Discount Tire and got the same grade tires for $200, installed with road hazard read more

Such a bad company to have your vehicles serviced. Bought a new tire 3 months ago and a nail got in and they said it needs a new one and they are charging me 145 even when I had road hazard. The worst part is I got here at 930 am and I was there until almost five for a replacement and alignment. I only come here cause I have a life time alignment I purchased before. They said it was a two hour wait and now it's more like 8 hour wait. Suck a poor service. read more

Pep Boys - The time I checked in - Auto Repair Near Me - Dallas, Texas

See all

they had my truck for three days and did absolutely nothing they were supposed to fix it. finally, I called the second day to see if my truck is ready to pick up and they hadn't even started on it by the third day I picked it up, took it somewhere else and it was fixed in 15 minutes. read more

Johnny and his staff are all GREAT! Excellent customer service. I was in and out for an inspection. They also went the extra mile in explaining diagnostics in detail!! Highly recommend. read more

Ethan Goober has a funny way of being professional. I was in for a simple inspection yesterday, everything was fine outside of the dude running the front desk asks me for my keys (which I just handed to him / he misplaced). 45m later everything was good to go, or so I thought. I show up to register my car, and their Tech Timothy Williams entered the license plate number wrong, mixing up the letters. Ummm, ok? This peeked-in-highschool tool, Ethan Goober, refused to apologize for his tech's ignorant mistake and refused to take any accountability. If you see Ethan Goober, know that he's an unprofessional, miserable little hack and Pep Boys / a pitiful man-child attitude is all he's got going day in and day out. No customer service, just told me to "Take it up with Pep Boys" and hung up. Yeah, okay. I'll take it up with Pep Boys, no problem, Ethan Goober. I regret giving Pep Boys any money. Not worth the trouble and wouldn't be surprised if something goes wrong with my vehicle in the next few days. Thankfully Firestone, just across the street, gave me a great laugh about Pep Boys as they assisted me. Go there so you don't have to deal with big, bad Ethan Goober. It's hilarious that an auto professional can't enter in 6 correct characters for a State inspection and even better that Ethan Goober has an attitude vs actually helping customers with about the lack of skills floating through the building. I sent a complaint to Pep Boys "Customer Relations" and have my expectations set lower than Ethan Goober and Timothy Williams' IQs combined! To think, I would've returned with thousands of more dollars worth of work to my precious little Unlimited Wrangler has Ethan Goober simply apologized for the mistake, professionally offered I come back in with expectation to have a correct inspection performed with the correct information, and at the very least just provided customer service and not his SOUR PUSS ego. I went to take my complaint even farther, but Pep Boys isn't BBB accredited because, well... goobers and losers. read more

Purchased tires in April 2021. Unfortunately the lane car we have you can't reset the tire sensors. Yes we have gone to the dealer to reset. Even they can't do it. Anyways, they were a little unfriendly then. Like he was annoyed to have customers. I had gone back to get air in one of my tires. The mechanic nicely put air in but the manager came out to view what we were doing. I thanked them and said I would be back if the air was low again. Thought it might just be a temp change. It wasn't. I went last week just before thanksgiving. The manager was a bit more friendly. I told them I wasn't in a hurry and that I would pick it up when finished. He appreciated my patience. One small nail repair at no charge always makes that extra money spent on the warranty worth it. What was more worth it was the discussion I had with the manager. Like everyone, 2020/2021 was not a kind year for him. He's really a good guy. He does care about the customer and making sure you are safe in your vehicle when you leave. Quick fixes or bandaids only prolong the inevitable, I recommend seeing Luis and John , read more

I called the store looking for a car part & the store manger asked me wat issues I was having... I told him & he gave me a few ideas, he also told me if I need more help I could just come to store... He gave me good pointers but also after the call was over, I received a text Wit a diaphragm, pic's, & video ... He really took the time to look up all my car info & did that for me.. that's love but most importantly it actually worked.. I'm very grateful he did that Cuzz my car had running bad for like 2 week.. now it ms running good again so thank u to the store manger again read more

Johnnie and his team provided Excellent customer service They go above and beyond to treat you like family! They show you what's wrong with your car, and don't pressure you to buy anything. read more

I had my vehicle towed here strictly because it was late and the only place open that I was close to. I was quoted a ridiculous amount for the repairs needed. They told me I could call in the morning to let them know what I wanted to do since it was late and they wouldn't be getting to my car until the next day anyways. In the morning, I called around to get quotes from some other shops and was quoted almost half the price of what PB told me for the repairs needed. Pep Boys also charged me $40 for I guess my car staying there and not doing business with them?? This was not disclosed at the time it was dropped off and should have been. I won't be back. read more

I had a flat and took it to them to get it checked out. They were quick and were able to patch my tire and not try to sell me a new one. Friendly service read more

Pep Boys - My flat tire - Auto Repair Near Me - Dallas, Texas

Battery died. called Johnny on a Wednesday 10a....said they could turn around in an hour. Efficient check-in with a bit of a wait as Johnny was the only counter person. 3 of 7? bays open (lack of mechanics i presume). total time in store was LESS than 1 hour, including wait time to check in. Customer portion of facility ?(restrooms, waiting lounge, Kuerig self-serve) was VERY clean and bright -- highly unusual! Will DEFINITELY return read more

This is a great place to pick up small things for the cars and get service from time to time. Today it was wipers. The staff is always friendly, the store is organized and there is always someone who can help you with technical questions. read more

-1 stars if possible Went to go get a starter initially installed and the staff/experts said it was the alternator from the diagnostic test that I paid for read. I told them it was the starter and still said it was reading in good condition. They installed a new alternator and still had the same problem I initially went for. They won't reimburse me on something that was clearly their fault. Alternator was still good so I paid for a part that wasn't needed and now they are charging me for the starter! Worst place ever. They love to give you the runaround and won't contact you. read more

I took my car in for an oil change and to check and fix my brakes since my brakes squeak a lot and my car shakes when I brake at times. A couple of hours after I dropped it off the front desk Serviceman called me and told me my front rotors were worn out and would need to be replaced. When I asked about the cost to replace them he said it would cost $1,344 dollars which is ridiculous. Of course I told him to leave it alone. I honestly don't understand why they charge so much since the rotors themselves are not that expensive. Needless to say, I will not be going there again. read more

These guys are pretty good, there's a reason I've been taking my cars here for about 9 years. I think the team is pretty trustworthy on the work that they do and the cost. It's probably the best price for an oil change with tire rotation included in town. Sometimes their communication could be a touch better, but I think that's the case with most auto shops, they never know how busy they're going to be. In the end I still feel like they take good care of my cars add me as a customer. read more

Why in the world did I come here? When I arrived I asked how long the wait was, the scheduler said their was no wait a max of 45 minutes... 45 minutes later my car is just beginning to get service in. For the next hour the guy comes and goes for about 7 times stopping to help other customers, I sit just waiting like oh don't mind me, this waiting room is best... The waiting room is horrible! Dirty, crappy AC, TV that does not work, isolated to say the least. A small damn carpet in the middle would help. They forgot to tune the Oil Change light off too, darn you! Ugh! Last time! read more

Pep Boys - 2 hour oil change, smh. - Auto Repair Near Me - Dallas, Texas

See all

I just walked out of Pep Boys. I am sitting in the parking lot writing this review. it simply could not wait. I must save anyone else from the irritation that I have just endured. Hopefully I'll earn myself some good karma for this review... I took my car to this Pep Boys for new brake pads. Simple enough, right? Wrong. First of all, i walked in and there were 5 people waiting in line while this guy took call after call, chatting it up with someone on the other line as if there was no one in front of him waiting. I had let my brakes go way too long so I didn't have much of an option so I decided to stay and get then done. I got my brakes done and and over the next couple of weeks, they squeaked louder and began to grind. I took my car back and they said that I would have to leave my car there overnight (not the best idea considering the area and the fact that I have to WORK in the morning). He gave me the alternative to bring it back the next day. I brought it back and was told the same thing- that I'd have to leave it overnight for someone to look at it. Can you say FRUSTRATING?! You'd think they would make this a priority because it's their bad...Instead they're giving me the runaround. I am beyond annoyed. $200 down the drain. read more

Pep Boys - Waiting room - Auto Repair Near Me - Dallas, Texas

My vacuum pump went out. Drove my car to the nearest place i could find which was this place ! Came in they charged me a $99 diagnostics fee, then told me their system was down and couldn't take my car !! Waited 4 hours in there for nothing ! And to replace a vacuum pump they was going to charge $400 just for labor! I took my car to the dealership and got everything done for free ! read more

The brakes went out in my Oldsmobile and ironically it happened on Northwest Highway right in front of the Pep Boys. So, as fate would have it, we had Pep Boys take a look and see what it would cost to fix. Pep Boys decided that it was 'too' big a job for them and wouldn't touch it. They were nice enough to let us keep it there until we could have it towed somewhere else. read more

Other than the waiting room being kinda grungy and dirty, I don't have any complaints. I had to have some minor mechanical work done to my car and after having ordered the part the week prior, I arrived at my appt. time and I was out in about an hour and could tell a noticable difference in the my car's ride when I drove off the lot. The gentleman behind the counter who assisted me on both visits was professional and polite and I drove off feeling like they did a great job on my car and I paid 1/2 of what the dealership quoted me. That makes me a happy girl! read more

Pep Boys - No frills waiting area - Auto Repair Near Me - Dallas, Texas

Stopped by Pep Boys to get a tire replaced they got me right in Raymond did the tire replacement also did a front brake pad replacement and did an oil change. Got me in and out in less than two hours and actually did a coupe of other repairs for free. Great people to work with, highly recommend this shop. Thanks Kevin Clemons read more

They made a bad morning way better. The gentleman at the desk was friendly and helpful - recommended a little healthier choice for breakfast while I waited. They did a tire and a battery for me - gave me several options for both. Told me it would take an hour and they beat it. It was nice to wander through the store and I bought some air fresheners because my wife's car smelled like jack in the box mixed with sweaty socks. The waiting room (saw some complaints) was fine with free coffee and water. It's not like going to the BMW dealership or anything, but come on man - it's Pep Boys. All in all - even when you have to plop down more cash than you want - great experience. read more

I came to Pep Boys for an Oil Change. When I walked in the store, it was gloomy, dingy, & gutted. It was not inviting (I would not send my wife or sister there) Apparently they discontinued their retail Auto parts as I was told. The service bays were definitely dirty and they seemed disorganized After a few minutes I was dismayed to see that my tires were off the car. After I inquired, they said a tire rotation was included in the service. No one had told me previously or was there a posted chart of service details. (Which I disliked because I use Discount Tire for all my tire needs). I must say, the service was prompt and the customer rep (Luis) made up for it with courteous and friendly service. In my opinion it looks like the company is going downhill and the employees are doing all they can to help their customers. I do not recommend them, nor will I return. read more

I will never return to this pep boys or any pep boys. I came in to get my alternator fixed. I told the employee it was the problem. He didn't think that was the problem. They charge a fee just to check. I was told it would be over 400 for the part and it's REFURBISHED. That seemed a bit high so I bought my own and brought it in. That alternator tested at under 13 so I payed these mechanics to install and uninstall the alternator. It wasn't their fault, but I never saw the numbers on the device...only on the paperwork they gave me. I don't know if I trust these people, but I paid over 800 for an alternator and some wasted manual labor. I will say that they took off some of the price of the labor, but it was not to my satisfaction. Oh yeah and they do this cool new text update system. It includes the step "sanitize". They definitely do not sanitize. I saw them wipe my wheel with a dirty rag. I got a napkin and some hand sanitizer to clean... and what was left on my wheel was shocking. Don't waste your money here! read more

This is the worst Auto parts shop ever. I've bought several batteries at this location and each time I bring one back it's the same crap "your battery is bad."This last time I bought a battery for my car...I don't use often. I returned it after a year and guess what the battery was bad. I will never walk In another Pep Boys no matter how stranded I might be. Customer service is awful is just another reason for my anger. If I could put no stars I would. I've notice there haven't been many cars parked outside this location I see why. The lady that assisted me with my battery tonight you are terrible. You should be doing another job that's not in customer service. Do not buy a battery from Pep Boys. read more

Convenient location - but terrible service. Bought a battery last year that now won't charge. We took it back for them to look at. They said to leave it with them and they would call the next morning with a diagnosis. No call, no follow up. When we went back to the store, they had forgotten about it. No warranty on the product, just a suggestion for us to buy a new one. Shop elsewhere - for better service. read more

Took my truck in for all nee brakes tire rotated and oil change at 3pm. guys crushed the work and had it all done by 5pm. called me to update me i paid online, picked up in parking lot. thanks Luis. great work and much appreciated. keep up the great customer service during the viris!! read more

This is an Easter Miracle story. Children--gather 'round. After a hellish week of junior high band prep for UIL contest on Thursday, (and with Friday being a school holiday), I awoke on Friday morning with our straight 1's at contest still fresh on the mind. The afterglow of 6 months of 7am sectionals and score study and rehearsals X infinity was wearing off as I happily went down to my car so I could take my absolute piece-of-JUNK Sprint cellphone back to their crummy store once again. It hasn't worked in about a week. Coming around the corner I see that my nice left-rear tire is flat. Well, goody-hooray! Remembering how my spare is also flat (they say it can't be fixed), I knew immediately how screwed I was because my *phone* doesn't work to *call* anybody! Excellent super-fun! And what do you know, nobody in my urban loft dwelling owns their own air tank. Now I am skipping much of the story to the point where I had already gotten help from someone to air up my spare and hope it held long enough for me to get to a DISCOUNT TIRE so they can fix my flat real tire for free (you know, they do that). I have gone to Discount Tire for a long time and have no complaints--they do fix flats for free and ask you to buy future tires from them, which I have done. I've had tires fixed there before, but they attempted to fix my spare (which they said they don't normally do) and then declared it was unrepairable. Which is what left me in the lurch today. Thanks. They also have a brilliant talent for being closed when I need them. As I drove up Abrams to Northwest Hwy., racing against time and the measely puffs of air left in my spare, I was thinking "I bet those suckers are closed for Good Friday", then I'd think "Nah--that'd be too stock. The forces of the Universe wouldn't dare go that far in ruining this day." As I drove up to Discount Tire, I had to chuckle quietly but insanely to myself as I saw no cars in the parking lot, all garage doors closed and shuttered, and a nice big white sign that said "Closed from 12 to 3 for Good Friday". Guess what time it was? 12:10. If those idiots had been able to fix my spare, I would've gotten there in time for them to fix my real tire! This is where I start really laughing maniacally like the Joker. So, what was I to do? I had no phone, no friends, and about 23 seconds of air left in my spare. I looked around and saw a Firestone across the street and a Pep Boys behind me. Since Firestone has historically charged me about 5 times what their services are worth and ripped me off on a couple of occasions (you need a new discombobulater here, $599.99), I opted for the emergency Pep Boys visit. So I drive up and this fattish kind of older dude who is a superviser seems confused. I walk him through all the steps of me giving him the car keys and explaining I need a tire in my trunk fixed, that the spare has a leak too but I was told was unfixable. The garage bays were fairly clean, there was a crew of dudes bustling around, but the payout counter and waiting room were filthy. Broken TV, no space, and lots of thugs hanging around coughing and sneezing. Great. I wandered the store a bit, got bored and hit the waiting room to watch through the window as they worked on my car. It was already up in the air and they had my spare off and were working on it. I'm like "idiots--not that one". But whatever, I let 'em waste their time. Then my real tire came out and they worked on it. Took about 20 minutes--the guys were all about business. I wondered how much it was gonna cost for all this. $20? $30? But I was prepared to pay whatever just to get it done. Finally they dropped my car back down with the normal tire on it. I watched the guy struggle getting my spare back in the trunk with all the gizmo-jacks and whatnot, but he finally did it. Dude looked like someone out of "From Dusk Til Dawn". Anyhow, he drove the car around and the fat guy got the keys from him. I was waiting on the price tag (and here's the Easter miracle), and the slower, fat white guy simply handed me the keys and mentioned "we fixed the spare too. Here you go." I was like "huh? uh, they said the spare couldn't be fixed." And he said "no, we fixed it." I'm cautiously allowing myself to think "No charge?" but I didn't say it out loud. I just sort of took the keys from him, he said "think of us next time you buy tires" and I said "uh, I will?" and about-faced myself out to the car and got the heck out of there! So, to summarize, I'm giving them 4 stars for being efficient and good (and free) when I needed them badly, but couldn't give them the 5 for being pretty dirty in some areas (waiting room) and no functioning TV or radio. The End. That was long, huh? read more

I've had a few visits to this Pep Boys since I used to live down the street. Most visits were a couple of years ago, until recently. The last visit was to buy some new brake light bulbs. The guy that was helping me seemed kind of clueless at first, but then he ended up replacing the bulbs for me. Score! I was here another time when I was having an issue with my battery, and it was just a loose cable, so the guy tightened it up for me and didn't charge me anything. Another time was to get an alignment, and that was pretty uneventful, except it took FOREVER, and the waiting room looks like a scene out of the movie Saw. It was gross and nothing to look at but white walls and a non-working TV. I could have easily lost my mind sitting in there for too long. Overall I haven't had any problems with this store (poor Melissa C...) read more

The biggest (and best) surprise was that there was no surprise! Time for an oil change and tire rotation and found that Pep Boys had a $19.99 weekday special if you booked the appointment online. I'll admit it: I was expecting at least a couple "gotchas" but was hoping that they wouldn't cost too much over the offer. Booked online and headed over at the appointed hour. "Sir, we need a couple bits of information..." Here, we go... I'm going to have to tell him every stinkin bit of information I already gave online. Grrrrr! Oh wait, he just asked for a couple of contact items that I didn't fill out online. "Would you like us to rotate the tires?" Here's the upsell, just like I thought. Grrrr! "Of course, there's no extra charge for the tire rotation." Oh, okay. Nice. "We'll start working on your car right now and you can either stay in the waiting room with free Wi-Fi or we can give you a ring when it's done; your choice." Uh, huh. Bracing myself for the call stating "We found a couple of things..." Oh well, may as well head over to El Pollo Regio for some lunch while I wait for the call. My pollo carbon came, was enjoyed with some very hot and delicious sauces and I sauntered back to Pep Boys to wait in the waiting room an extra 5-10 minutes while my car was finished up. The guy is coming over, so time to brace myself... "I can ring you up over here. $21.05." WHAT!? $19.99 + $21.05?! I knew it!??? Oh wait, I haven't paid the $19.99 yet; and with tax... Okay, that's what they promised. "One thing..." I KNEW IT!!! "We found a nail in one of the tires...." Son of a guns! How much is this going to tack onto my $21?! "... so we just fixed it. No extra charge." Okay, that's better than they promised. As I drove away, I had a smile on my face a mile wide at having experienced great service at a great price with no upsell, hard sell or underperformance. You are a happy surprise, Pep Boys! read more