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    Simco Auto Body Parts - Cuanto salen Las parte de nesesarias para areglar mi carro

    Simco Auto Body Parts

    (6 reviews)

    Great parts, great prices (especially if you are repairing your own vehicle on a budget). BUT a…read moreword to the wise - DO NOT call them on the phone. They will put you on hold and never come back. I needed a quote on more parts and this happened 3 different calls. They put you on hold. It's like their way of getting rid of you. But walk in there and they will wait on you quickly and have your parts in no time at all. Great place - except for the calling deal.

    I am writing to formally express my disappointment with the customer service I received at Simco…read moreAuto Parts, particularly regarding my interaction with Natalie. Unfortunately, the experience was extremely frustrating and left me feeling that my concerns were not taken seriously. From the way the interaction was handled, I felt that there was a lack of professionalism, courtesy, and willingness to actually assist me as a customer. Natalie's customer service was particularly disappointing. Rather than making an effort to understand my concerns and help resolve the situation, her communication came across as dismissive and unhelpful. When a customer reaches out to a business, especially an auto parts shop where customers may already be dealing with an inconvenient or stressful vehicle issue, the expectation should be that employees provide clear information, patience, and professional assistance. What bothered me most was the overall attitude during the interaction. I did not feel respected as a customer, and I felt as though asking questions or seeking assistance was an inconvenience. Good customer service should involve listening to the customer, communicating clearly, and making a reasonable effort to find a solution. Unfortunately, that was not my experience with Natalie. I understand that employees may have difficult or busy days, and I am not expecting special treatment. However, customers should still be treated with basic professionalism and respect. Regardless of how busy the store may be, there is no reason for a customer to leave an interaction feeling dismissed or poorly treated. I have dealt with businesses where mistakes or misunderstandings happen, and I understand that those things can occur. What makes the difference is how the employee handles the situation afterward. In this case, I was disappointed by the way my concerns were handled and by the lack of customer-service effort I experienced. I hope management takes this complaint seriously and looks into what occurred. I would encourage management to review the interaction and speak with Natalie about the importance of professional communication, patience, and treating customers respectfully. Employees representing a business are often the first impression customers have of that company, and experiences like this can have a significant impact on whether someone wants to return. I am not writing this complaint simply to criticize an employee. I am writing because I believe customers deserve better service, and I hope this situation can be used as an opportunity to improve the customer experience at Simco Auto Parts. I would appreciate having this complaint acknowledged and, if appropriate, receiving a response from management regarding how the situation will be addressed. Sincerely, A disappointed customer

    Pep Boys - Almost 6 hours and was still there

    Pep Boys

    (135 reviews)

    Lakewood

    Pros: the staff was so nice and so kind. They were definitely there when I needed them. They told…read moreme it would take 90 minutes and I only took 45. The bathrooms were clean. Cons: I got new air filters and Freon. Online it says it should cost me $100-$400. I ended up paying $530. But I was on a road trip and I wasn't in my hometown and I just wanted to get home. Plus, maybe I could've made it home without AC, but my dog was in the car and he could not have made it home.

    Honestly, this was one of the most frustrating experiences I've had with an auto repair shop…read more I dropped my car off Friday morning and was told I would receive updates, including an estimate and information about what needed to be done. I called every day after that trying to get an update, but I either couldn't get a straight answer or was told someone would call me back--and nobody did. By Tuesday, I was so frustrated that I decided to go to the shop myself. That's when I found out my car had basically been sitting there the entire time. The ONLY thing they had done was run a diagnostic. What makes this even more frustrating is that the courtesy vehicle inspection report listed all of the things the mechanic would be doing, which gave me the impression that my car was actually being inspected and worked on. Instead, I lost FIVE DAYS without my vehicle just for a diagnostic. I work about an hour away, so not having my car has been a huge inconvenience. I've had to Uber to work or find rides, which has cost me even more money. Had I known my car was just sitting there, I could have taken it somewhere else days ago and actually had the repairs started. And on top of all of that, I'm being charged $110 for the diagnostic. I completely understand that repair shops get busy and that repairs can take time. What I do NOT understand is the complete lack of communication and being left under the impression that my vehicle was being worked on when it wasn't. I could have taken my car to another shop five days ago and potentially already had the issue resolved. Instead, I'm out transportation, time, additional money from Uber, and $110 for a diagnostic--with very little to show for it. Definitely not the experience I expected from Pep Boys, and I would strongly recommend making sure you get clear answers about exactly what is being done to your vehicle and when before leaving it there.

    Autozone - autopartssupplies - Updated September 2026

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