The workers there are very rude . And their attitude are just so negative they act like they don't…read morewanna be there and it shows . The store needs a friendly environment more smiles less attitude . One of the girls there kepts ignoring me when trying to ask a question and suggestion gave me the " ugh " feeling

There was a power outage today at forest lane branchbut the staff were helpful.They controlled the…read morecrowd in an orderly way. SHE W. was very helpful.Thanks to you guys

Kevin was super helpful and his customer service is unmatched. He help me with my car and also…read moreoffer further information regarding it that has me on the lookout. He even assisted my boyfriend with his tire one late night as the store was about to close. He's Awesome!!

Carlos did an outstanding job at helping me fix my light!! With the patience he had and how fast he…read moremoved I am highly satisfied. Thank you again Carlos (:

Federick Jr, I believe he is the Assistant General Manager, is absolutely phenomenal at his job. We…read morecame in a little confused about what's happening with our vehicle, and he provided SO much information that was extremely helpful for us. He truly knows what he is doing-- true professional.

awful customer service provided by Mgr!!!! he called me names, he seemed sleepy, drugged or…read moresomething, terrible experience, that guy should be fired!!

Well, I've been here a couple times since my first review and the products continue to be…read morereasonable. My latest experience is based on my phone call to them. It was late and I called around 5:20 and they close at 5:30. Right off the bat, a guy answered the phone and said, "Simco, can you hold?" and I said, "Sure." and I got the hold music. I was on hold for 16 minutes, patiently waiting for them to get back to me and then I hear what sounds like someone picking up the phone and putting it down, hanging up on me. It's not that big of a deal, so I call them back and it immediately picks up and gives me their "closed for business" recording. ARE YOU KIDDING ME? They seriously hung up on me so they wouldn't have to work after hours. I was pissed. Pissed enough that a week later, I remembered the incident and came to the computer specifically to write about my experience. It's not going to keep me from buying their products, but it really is a crappy move.

Great parts, great prices (especially if you are repairing your own vehicle on a budget). BUT a…read moreword to the wise - DO NOT call them on the phone. They will put you on hold and never come back. I needed a quote on more parts and this happened 3 different calls. They put you on hold. It's like their way of getting rid of you. But walk in there and they will wait on you quickly and have your parts in no time at all. Great place - except for the calling deal.

This was a great O'Reilly Auto Parts store. I was greeted warmly when I walk in and asked if I…read moreneeded any help. I told them what I was there to look at and they led me directly to the section it was in and offered advice on the product I was looking at. The store was well-stocked and orderly. It was pleasant to shop at!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

On 3/10/26 I am having charging trouble on my truck drove it to ny O'Reilly 9835 Walnut Hill Ln…read moreDallas, TX 75238 Wanted the representative to put the tester on the charging system she said she could not leave the counter because she was the only one there, so I limped truck over to 11515 Garland Rd Dallas, TX 75218 she asked, can I help you? Yes I need my charging system checked. She said she could not because she was leaving. Told me to go to another store.. this is piss poor customer service. I am done with O'Reilly's. i'm in several car clubs and I'm telling everyone I can not to shop at O'Reillys.

MJ and Jennifer were extremely helpful in our desperate time of need! Our battery died and they…read morehelped us get it back up and running! Thank you so much!

Stopped by to purchase battery cleaner and I was assisted by Eric. He was able to clean the…read morecorrosion off my battery and check it as I've been having issues. He was very friendly, knowledgeable, and helpful! I will definitely return here, if needed, in the future.

I had only called this O'Reilly Auto Parts location. I never physically visited. However I have to…read moresay, Danny's customer service (over the phone). Was simply AMAZING. Danny not only listened to me talk about the issues I was dealing with (car wise). He spoke highly about another man named Melvin. Who just so happened to be a Mobile Mechanic. Danny gave me Melvin's number and he answered when I called or maybe I had to send him a text. Nevertheless Melvin let me know that he's a RELIABLE, Trustworthy, and decent person. He told me, He'd be able to come and see what was actually happening with my ride. Because he was gonna be in the area. Twenty minutes later Melvin was calling to let me know he was outside parked by my ride. That's what's lacking in today's society. There's so many weasels out here in the world. He explained to me what was actually going on with my car without charging me $179 like Christian Brothers had done a few days before still Smdh about keeping that appointment. It's definitely a learning experience for me as a woman. Never jump to go to the first mechanic without searching around for possibilities. Thanks to Melvin I didn't have to spend $4000.00. I'm thankful for his Service and Knowledge of mechanics. If you're ever in need of a reliable, honest, and professional person to work on your car without charging crazy Assessment fees, and off the wall Diagnostic fees. Then Melvin's the guy...tell em' I sent cha. Lol

James, was very nice and helpful when it came to me asking questions concerning tires I need for my…read more2024 Kia Sportage. He explained the pricing and the warranty and approximately the amount of time it would take. Thank you James for being so helpful. I will see y'all soon .

I have been bringing my cars to this shop for 14 years. After bringing my car in for a brake job…read moreand using a coupon that indicated it was good for up to two brakes, I was told that they would only allow it to cover one. First saying that it was good for only one axle (two tires). when I pointed out that the car has 4 axles (independent suspension), they then switched to saying it was good for just "one brake system". None of this is included in any of the details in the coupon. Bottom line, Pep Boys lost a customer that has spent more than $10k over the years, because they refused to acknowledge that they were trying to double charge me for s simple brake pad replacement.

I'm excited to slap this engine on my Civic 03 I want to…read morethank Mr.Matthew for this!!

Bought a engine and had it delivered to a shop I contracted to install the motor. It took the shop…read morea few months to get to the install. Once installed they noticed the engine had a blown head gasket. Reached out to Jdm alliance. Jdm alliance had me email the warranty department to start a warranty claim. Once I started the claim they stopped responding to my emails for several weeks and then randomly stated I am out of warranty and did not provide any warranty coverage. The damaged motor was for my niece that is a us army service member. 1700$ down the drain. Please beware of this company.

Joe martin was helping us this day and was amazing! I'm not good with cars, but everyone i come…read moreinto this location, everyone helps me instantly! It's usually to get a battery. The last time he helped me put my battery in my car! Top notch service for sure! I love this location!

If I could give a worse rating I would. i borrowed a tool from the store and they made me leave my…read morewallet. well I was working on the car outside and i didnt realize the time well they closed the store and wouldn't give me my wallet back. n than some of the workers tried to pay their phone bill and use my cards at the store to buy things. so I contacted the district manager and he didn't do anything about it either he even told me the wallet wasn't there and they couldn't figure out who I was even tho I sent him pictures and everything for loss prevention! this place is trash