The workers there are very rude . And their attitude are just so negative they act like they don't…read morewanna be there and it shows . The store needs a friendly environment more smiles less attitude . One of the girls there kepts ignoring me when trying to ask a question and suggestion gave me the " ugh " feeling

There was a power outage today at forest lane branchbut the staff were helpful.They controlled the…read morecrowd in an orderly way. SHE W. was very helpful.Thanks to you guys

Octavio was amazing. Excellent service, and went the extra mile to make sure everything was in good…read moreorder before we left.

Kevin was super helpful and his customer service is unmatched. He help me with my car and also…read moreoffer further information regarding it that has me on the lookout. He even assisted my boyfriend with his tire one late night as the store was about to close. He's Awesome!!

Federick Jr, I believe he is the Assistant General Manager, is absolutely phenomenal at his job. We…read morecame in a little confused about what's happening with our vehicle, and he provided SO much information that was extremely helpful for us. He truly knows what he is doing-- true professional.

awful customer service provided by Mgr!!!! he called me names, he seemed sleepy, drugged or…read moresomething, terrible experience, that guy should be fired!!

Great parts, great prices (especially if you are repairing your own vehicle on a budget). BUT a…read moreword to the wise - DO NOT call them on the phone. They will put you on hold and never come back. I needed a quote on more parts and this happened 3 different calls. They put you on hold. It's like their way of getting rid of you. But walk in there and they will wait on you quickly and have your parts in no time at all. Great place - except for the calling deal.

I am writing to formally express my disappointment with the customer service I received at Simco…read moreAuto Parts, particularly regarding my interaction with Natalie. Unfortunately, the experience was extremely frustrating and left me feeling that my concerns were not taken seriously. From the way the interaction was handled, I felt that there was a lack of professionalism, courtesy, and willingness to actually assist me as a customer. Natalie's customer service was particularly disappointing. Rather than making an effort to understand my concerns and help resolve the situation, her communication came across as dismissive and unhelpful. When a customer reaches out to a business, especially an auto parts shop where customers may already be dealing with an inconvenient or stressful vehicle issue, the expectation should be that employees provide clear information, patience, and professional assistance. What bothered me most was the overall attitude during the interaction. I did not feel respected as a customer, and I felt as though asking questions or seeking assistance was an inconvenience. Good customer service should involve listening to the customer, communicating clearly, and making a reasonable effort to find a solution. Unfortunately, that was not my experience with Natalie. I understand that employees may have difficult or busy days, and I am not expecting special treatment. However, customers should still be treated with basic professionalism and respect. Regardless of how busy the store may be, there is no reason for a customer to leave an interaction feeling dismissed or poorly treated. I have dealt with businesses where mistakes or misunderstandings happen, and I understand that those things can occur. What makes the difference is how the employee handles the situation afterward. In this case, I was disappointed by the way my concerns were handled and by the lack of customer-service effort I experienced. I hope management takes this complaint seriously and looks into what occurred. I would encourage management to review the interaction and speak with Natalie about the importance of professional communication, patience, and treating customers respectfully. Employees representing a business are often the first impression customers have of that company, and experiences like this can have a significant impact on whether someone wants to return. I am not writing this complaint simply to criticize an employee. I am writing because I believe customers deserve better service, and I hope this situation can be used as an opportunity to improve the customer experience at Simco Auto Parts. I would appreciate having this complaint acknowledged and, if appropriate, receiving a response from management regarding how the situation will be addressed. Sincerely, A disappointed customer

This was a great O'Reilly Auto Parts store. I was greeted warmly when I walk in and asked if I…read moreneeded any help. I told them what I was there to look at and they led me directly to the section it was in and offered advice on the product I was looking at. The store was well-stocked and orderly. It was pleasant to shop at!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

On 3/10/26 I am having charging trouble on my truck drove it to ny O'Reilly 9835 Walnut Hill Ln…read moreDallas, TX 75238 Wanted the representative to put the tester on the charging system she said she could not leave the counter because she was the only one there, so I limped truck over to 11515 Garland Rd Dallas, TX 75218 she asked, can I help you? Yes I need my charging system checked. She said she could not because she was leaving. Told me to go to another store.. this is piss poor customer service. I am done with O'Reilly's. i'm in several car clubs and I'm telling everyone I can not to shop at O'Reillys.

MJ and Jennifer were extremely helpful in our desperate time of need! Our battery died and they…read morehelped us get it back up and running! Thank you so much!

Helpful and friendly staff, I figured it would take multiple hours but they found the problem with…read moremy battery and replaced it all under 30 minutes. Would highly recommend the crew over at the Lemmon ave auto parts.

Stopped by to purchase battery cleaner and I was assisted by Eric. He was able to clean the…read morecorrosion off my battery and check it as I've been having issues. He was very friendly, knowledgeable, and helpful! I will definitely return here, if needed, in the future.

Pros: the staff was so nice and so kind. They were definitely there when I needed them. They told…read moreme it would take 90 minutes and I only took 45. The bathrooms were clean. Cons: I got new air filters and Freon. Online it says it should cost me $100-$400. I ended up paying $530. But I was on a road trip and I wasn't in my hometown and I just wanted to get home. Plus, maybe I could've made it home without AC, but my dog was in the car and he could not have made it home.

Honestly, this was one of the most frustrating experiences I've had with an auto repair shop…read more I dropped my car off Friday morning and was told I would receive updates, including an estimate and information about what needed to be done. I called every day after that trying to get an update, but I either couldn't get a straight answer or was told someone would call me back--and nobody did. By Tuesday, I was so frustrated that I decided to go to the shop myself. That's when I found out my car had basically been sitting there the entire time. The ONLY thing they had done was run a diagnostic. What makes this even more frustrating is that the courtesy vehicle inspection report listed all of the things the mechanic would be doing, which gave me the impression that my car was actually being inspected and worked on. Instead, I lost FIVE DAYS without my vehicle just for a diagnostic. I work about an hour away, so not having my car has been a huge inconvenience. I've had to Uber to work or find rides, which has cost me even more money. Had I known my car was just sitting there, I could have taken it somewhere else days ago and actually had the repairs started. And on top of all of that, I'm being charged $110 for the diagnostic. I completely understand that repair shops get busy and that repairs can take time. What I do NOT understand is the complete lack of communication and being left under the impression that my vehicle was being worked on when it wasn't. I could have taken my car to another shop five days ago and potentially already had the issue resolved. Instead, I'm out transportation, time, additional money from Uber, and $110 for a diagnostic--with very little to show for it. Definitely not the experience I expected from Pep Boys, and I would strongly recommend making sure you get clear answers about exactly what is being done to your vehicle and when before leaving it there.

I'm excited to slap this engine on my Civic 03 I want to…read morethank Mr.Matthew for this!!

Bought a engine and had it delivered to a shop I contracted to install the motor. It took the shop…read morea few months to get to the install. Once installed they noticed the engine had a blown head gasket. Reached out to Jdm alliance. Jdm alliance had me email the warranty department to start a warranty claim. Once I started the claim they stopped responding to my emails for several weeks and then randomly stated I am out of warranty and did not provide any warranty coverage. The damaged motor was for my niece that is a us army service member. 1700$ down the drain. Please beware of this company.

Joe martin was helping us this day and was amazing! I'm not good with cars, but everyone i come…read moreinto this location, everyone helps me instantly! It's usually to get a battery. The last time he helped me put my battery in my car! Top notch service for sure! I love this location!

If I could give a worse rating I would. i borrowed a tool from the store and they made me leave my…read morewallet. well I was working on the car outside and i didnt realize the time well they closed the store and wouldn't give me my wallet back. n than some of the workers tried to pay their phone bill and use my cards at the store to buy things. so I contacted the district manager and he didn't do anything about it either he even told me the wallet wasn't there and they couldn't figure out who I was even tho I sent him pictures and everything for loss prevention! this place is trash