My head light was out for a while and I took a chance (unintentionally) to buy another on one of…read morethe coldest days. It was late, but Lorenzo still went outside and changed it. I've been to other stores who made excuses for not doing the service after a purchase, so I was relieved and grateful for his willingness to brave the weather and install it. Thank you!!

Went in for basic assistance just to be told that nothing could've been done , go somewhere else…read morefor actual car assistance

I had been having trouble with my car not starting/ suspected battery issues. I brought it by and…read morePaula was amazing and helped me in less than 10 minutes! She tested the battery and alternator, but while working she immediately noticed a loose connection. She tightened it up and sent me on my way! I couldn't thank her enough. Definitely recommend!

I purchased a Duralast battery (Model 75DT-DL, Group Size 75, 650 CCA) from the AutoZone location…read moreon Garland Road in Dallas, TX, in November 2024. Before purchasing, I asked the salesperson a very specific question: If this battery fails within the 2-year free replacement window and I receive a new battery, does the new battery come with a fresh 2-year warranty? I was told "Absolutely." To be certain, I asked to speak to the store manager, and received the same answer. In May 2025, just six months later, the battery completely failed. I went to the AutoZone on Ross Avenue to replace it (because that was the closest store to where it died). When I explained what I had been told about the warranty resetting, I was met with a completely different response. I was told flat-out that the warranty does not restart and was treated with condescension for even suggesting otherwise. No attempt was made to explain the discrepancy--just rude and dismissive behavior. At this point, I'm unsure which store gave me incorrect information--but one of them clearly did. I was very clear when I asked my question at the time of purchase, and I relied on the answer I was given when making the decision to buy. The battery failing after only six months is disappointing enough on its own. But being told different things by two separate AutoZone locations--and being treated poorly in the process--is unacceptable. I expect consistency from a national chain, especially when it comes to warranty terms that directly affect the customer's rights and expectations.

James, was very nice and helpful when it came to me asking questions concerning tires I need for my…read more2024 Kia Sportage. He explained the pricing and the warranty and approximately the amount of time it would take. Thank you James for being so helpful. I will see y'all soon .

I have been bringing my cars to this shop for 14 years. After bringing my car in for a brake job…read moreand using a coupon that indicated it was good for up to two brakes, I was told that they would only allow it to cover one. First saying that it was good for only one axle (two tires). when I pointed out that the car has 4 axles (independent suspension), they then switched to saying it was good for just "one brake system". None of this is included in any of the details in the coupon. Bottom line, Pep Boys lost a customer that has spent more than $10k over the years, because they refused to acknowledge that they were trying to double charge me for s simple brake pad replacement.

The Live oak store has no inventory worth your time and effort…read more I have been in there at least 5 time and all I hear "It's at another store, we can order it today and maybe get it in 2 days." I don't trust them as they act like I am with ICE.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Name Angelo He helped with battery exchange in…read morevehicle. Replaced and installed new battery very nice and professional and courteous.

I purchased a Duralast battery (Model 75DT-DL, Group Size 75, 650 CCA) from the AutoZone location…read moreon Garland Road in Dallas, TX, in November 2024. Before purchasing, I asked the salesperson a very specific question: If this battery fails within the 2-year free replacement window and I receive a new battery, does the new battery come with a fresh 2-year warranty? I was told "Absolutely." To be certain, I asked to speak to the store manager, and received the same answer. In May 2025, just six months later, the battery completely failed. I went to the AutoZone on Ross Avenue to replace it (because that was the closest store to where it died). When I explained what I had been told about the warranty resetting, I was met with a completely different response. I was told flat-out that the warranty does not restart and was treated with condescension for even suggesting otherwise. No attempt was made to explain the discrepancy--just rude and dismissive behavior. At this point, I'm unsure which store gave me incorrect information--but one of them clearly did. I was very clear when I asked my question at the time of purchase, and I relied on the answer I was given when making the decision to buy. The battery failing after only six months is disappointing enough on its own. But being told different things by two separate AutoZone locations--and being treated poorly in the process--is unacceptable. I expect consistency from a national chain, especially when it comes to warranty terms that directly affect the customer's rights and expectations.

Kevin was super helpful and his customer service is unmatched. He help me with my car and also…read moreoffer further information regarding it that has me on the lookout. He even assisted my boyfriend with his tire one late night as the store was about to close. He's Awesome!!

Carlos did an outstanding job at helping me fix my light!! With the patience he had and how fast he…read moremoved I am highly satisfied. Thank you again Carlos (:

Wow! Great response and immediate service. All at a fair price. Michael arrived on time,…read morereplaced 2 batteries and had everything buttoned up in about 30 min. Will use this service again, and again. 2021 Ram 2500 6.7 Cummins

Amazing job! James did an excellent job and was able to replace my battery in no time.read more

Lets face it, when a retailer finds out you are not making a purchase at the time you are there,…read morethey loose interest big time. I've even heard, come back when you can make the purchase and we'll set things up for ya! Not the case at 4 Wheel Parts Dallas. Michael was quick to get my appointment made, up on the lift and questions answered and followed with "when you get ready, we are here"! And I will! Now I can prepare and get er done!! Thanks 4 Wheel Parts!

I am not a cat person, at best all I know how to do is drive haha…read more So receiving the help and information I was granted today was so huge and I am so grateful for it. Even more so the job well done! I want to Personally Thank DAVID!!! I wasn't in line more than two minutes before you acknowledged me and helped me out!! Yall are my new go to no questions! Amazing customer service from everyone there!

Firestone at Preston and Summerside is great. Maurice and Mike always do a stellar job. I will not…read moretake my vehicle anywhere.

I purchased a set of brand new tires from the Spring Valley location assuming that I would be good…read moreon tires for at least 25,000 miles. However, hydroplaning through 2 rain storms with a little over 9,000 miles of wear I discovered that both tires are completely bald!!!!! The guy Nate talked to me as if he was going to do me a favor by telling me "bring it in and I'll see what we can do". I decided to take my car to another Firestone location only to be told they could not find that I had purchased any tires (come to find out this was due to the fact that Spring Valley had entered the work order under a car I no longer own and didn't bother to fix it) Then I was given a replacement price of over $500 that Discount Tire beat by over $200. After sharing my experience with my co-work I was told "Yea, my family and I stop going to Firestone years ago".....Now you tell me!!!! Discount Tire customer for life!!!!

Federick Jr, I believe he is the Assistant General Manager, is absolutely phenomenal at his job. We…read morecame in a little confused about what's happening with our vehicle, and he provided SO much information that was extremely helpful for us. He truly knows what he is doing-- true professional.

awful customer service provided by Mgr!!!! he called me names, he seemed sleepy, drugged or…read moresomething, terrible experience, that guy should be fired!!