I want to preface this review with I have autism and I'm not always good at communicating (something of which I informed the cashier of multiple times while I was sobbing) and I have never been so disrespected and humiliated as I was right now The cashier, who wouldn't give me his name after we originally spoke but it was something like Amar. Got upset with me after selling a faulty product to me. I didn't leave the store and yet he told me I was stealing fr him trying to get a free vape. I asked him to check his cameras because I did no such thing. He told me he wouldn't and that the manager would be in the next day. He wouldn't refund it and he wouldn't give me a product that actually worked. I asked for the manager again he wouldn't contact them until I explained that I would be informing the police that they stole my money and wouldn't give me the working product. At that point after I said that several times he called the manager and the manager said to take a picture of my ID so that if I was stealing he can report me to the police. He then had him swap out the vape for one that worked. The cashier once again told me that he knew I was being dishonest and that the police would be investigating me further. Then he swapped the vape. I have been a patron of this establishment before and I never would have expected to be treated this way. I know that as someone with autism I may not always understand what is going on but I am not the kind of person who would ever steal anything and the fact I was accused of that at all much less in front of other customers is beyond mind boggling and not okay to me. I will never be shopping here again and I recommend no one else does. I had bought multiple vapes today and when the one didn't work, now suddenly I'm a thief. I cannot say this louder NEVER SHOP HERE!!!!!!!!! read more

I have shopped here for a few years. They have a good selection of products and are pleasant to their patrons. Prices are affordable and if you shop here often they may just give you a little discount from time to time. I read more

** STELLAR ** The Plano 3d Smoke Shop is quite an awesome place. I have been on a wonderful cannabis discovery journey for the past 6 weeks and the clerk there, who I refer to as mr. tall, dark, handsome w/shades since I don't know his name, knows his business thoroughly. This man is due a raise for sure. Part of my story.... I have a spinal hemangioma at L1 (benign tumor) that progressively gets more painful as the day wears on so getting to sleep at night can take 2 - 3 hours. Now that I am experimenting with the gummies and vapes (Medusa Knockout), I am getting more quality rest, waking up with much more energy and have less pain during the day. What a huge relief and great blessing. Christians....I must say that some of my initial reluctance to try any cannabis products was my faith. Certainly, Jesus is against this kind of thing, right? I had to prayerfully consider why the plant was even created in the first place if not for the use and benefit of God's children within moderation. read more

The 2 stars is only because of the large selection of products they carry. Now as far as customer service goes, or standing behind the products they sell, I would rate them a negative amount of stars. They apparently have a "store policy" of no refunds, returns, or exchanges if it isn't done the same day as the purchase is made. On one occasion I purchased a disposable all in one vape pen. I purchased 3 that day and waited 2 days before opening one of the pens. When I took it out of the box it was covered in vape juice and the pen itself was totally fried and did not work whatsoever. Thinking I could exchange it since it was clearly a defective product, I go back in to the store. They told me that all issues must be handled by the manufacturer directly and that they do not offer returns or exchanges for any vape disposal pens. Mind you, this was a $25 vape. I would've gotten more use out of my money giving it away to a homeless person! But nevertheless, I let it slide and accepted their answer. I suppose someone could have taken it home, used it and then dropped it causing the vape to end up in similar condition to the one I purchased. So I decided to just take the L on this one. Fast forward a few weeks, and I go in to the store and have a mini shopping spree for myself. I spent over $150 that day and one of the items I purchased was a cart battery by "ooze". Again, a $25 item. I get home and excitedly go through all my cool new stuff I bought. Not even a week goes by and I open the ooze battery to try it out. I plugged it into the charger that comes with it and almost immediately the light turns green, indicating the battery is fully charged. I unplug it and press the button 5 times to turn it on and nothing happens. I mess around with it for about 10 mins before realizing I definitely got a dud. I think to myself, "no biggie, I still have all the packaging right here and it's very obvious this item has not been used at all. I'll just take it in and explain what happened and swap it out for a new one"... if only it were that easy. I get into the store and there's a guy working and a chick sitting in a chair behind the counter who I suppose was supposed to be considered working too. I tell them the situation and they immediately tell me the manager is very strict about no refunds, especially since I didn't bring it back the same day I bought it. I explained that I purchased a LOT of things that day and it took me a few days to go through everything. After being shot down again, I ask for a manager or corporate level number if there is one. Right after asking this the chick says to me " there's signs everywhere. We would have to take a loss if we took back items like this so we don't offer refunds" with a nasty attitude while making an ugly face at me, as if I was stupid. I looked at her and said "actually, there are no signs whatsoever that say y'all don't EXCHANGE defective products, not to mention OF COURSE YALL WOULD TAKE THE LOSS. Why the f*ck should I have to lose my money for a product that YALL decided to sell without testing first and refuse to stand behind?? It's an idiotic argument she was trying to make but finally the guy who was working seemed to get my point and said "fine, I'll exchange it this one time and show you this one works. But Once you leave here with it, that's it." Okay?!! Duh. That's all I wanted this whole time. Then he hands me a battery that yes, does work, although he won't give me the box or any packaging for it. Not the instruction card, nothing. No proof of purchase card that comes in the box either. There is clearly no customer service training done by management here and the business practices this company "runs" on are more like scams than business practices. This is only 2 out of multiple issues I've had with products they sell in the past, but these are the most recent so I figured they would be the most relevant. Safe to say, I have learned my lesson. I won't be leaving the store with anything before having an associate show me the product is not defective first. I suggest you do the same, or shop elsewhere. (If it weren't across the street from my house I would've already made my final purchase there months ago!) read more

3D Smoke Shop - Tobacco Shops Near Me - Dallas, Texas

The new worker named Marissa is extremely helpful and helped my purchase my first bong !

Cursing people out on the phone when you call asking for help? Seems like a real solid business model. read more

Make sure you ask about their "return policy" before you walk out with something. I spent almost $80 on a vape pen. The cartridge I had did not fit. I went out of the country the next morning but returned to the store a month and a half later to get and exchange or refund. The manager, by phone, told me he would not refund me anything because "I waited too long". I never used it and returned it in the same shape...packaged and all.... and had my receipt with me. Customer service at its worst. read more

'Bought two sacks of tobacco and two boxes of tubes. I specified "King Size," i.e., 84mm tubes. When I got home, I found that the gal had put two boxes of 100mm tubes in the bag. I called to ask about closing time so I could make an exchange for the correct size, and was told that they woud not exchange the tubes. 100mm won't work with my injector device, and they tell me that I'm stuck with two boxes of unusable tubes, and that I get to pay for their error. I was flat incredulous! And that young lady's attitude!!! I WILL NEVER BUY ANYTHING ELSE AT THAT STORE EVER AGAIN!!! You just can't do that to too many customers if you want your business to survive. And if these folks can do no better, I can only hope they're quickly gone!!!!!! read more

My fiancé got an vape there but it started leaking as we left and went about shopping. We came back showing the issue and the guy (I don't remember his name :( ) was very helpful and let us replace it with no hassle. Very friendly, great customer service, will definitely continue to be customers! read more

I love this place. I've been buying at Puff n Stuff but the manager there think the world spins around him, zero customer service. So I found this place which is awesome, the guys know their stuff and they try hard in getting what you are looking for. I highly recommend this shop. Customer service is excellent! read more

Bought a pipe from this location that we later found a crack in. Didn't hold that against them. The next time we came in we wanted to hold the pipes before deciding to purchase them. We had to wait for the clerk to be finished on their phone before acknowledging that we would like to look and After going through a few pipes we were berated by the clerk that we had been through enough of them and could decide through the glass. Very rude and unprofessional. No way to run a business. If you're gonna buy from this shop, already have your mind made up and be sure to get it and get out so the clerk can get back to their precious phone. read more

Today is my18th b. day and I got my first pipe there and I love it it's one of a kind ..... Thank you 3d smoke shop. read more

3D Smoke Shop - Tobacco Shops Near Me - Dallas, Texas

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There on a Sunday afternoon, open lights were on, but there was a be back in 15 minutes sign. We waited for about 20. Probably would've given a good rating if it was open!! read more