i went inside, and needed to throw away a cup. i asked the rude gentleman behind the counter if…read morethere was a garbage. He said there was no trash can in the entire store. (which is really hard to believe). he started raising his voice at me when i questioned this. and then started calling me sensitive, because i wasn't reacting to his nonsense. customer service is a thing of the past. 10/10 don't recommend. they'll never get a dollar out of me.

I just recently located to The DFW & I am very impressed with The Uptown Smoke Shop. It is clean,…read morethe staff is very knowledgeable,and extremely friendly. I got a lot more than I usually get at any other smoke shop. The value is untouched. Also, they signed me up for a reward card that I have already earned a perk and used it. Thanks so very much!!

They have one of the better selections of pipes in Dallas. Unfortunately the owner will not stand…read morebehind his products. I purchased two Nordings from him last week. Upon attempting to clean them for the 1st time one of the shanks broke on one of them. The young man behind the counter called the owner and sent him pictures. The owner refused to credit or offer a return. I own 50 or 60 pipes and have only encountered a warranty issue once. That was at El fuego and they credited towards a new pipe without a second thought. Buyer be warned the selection here is good but if you have an issue they will absolutely not stand behind their offerings. .

Good variety of cigars no mater what you're looking for, the St Duponts caught my eye as soon as i…read morewalked in. Very private shop but happy with the location and also selection

As someone who enjoys the leaf, upon moving to Dallas 7+ years ago, finding an awesome cigar shop…read morewas a priority for me and Cigar Warehouse quickly became that place. During this time, they relocated from a much smaller location to where they currently reside which has a lot more space. They took advantage of this space and created a huge walk-in humidor along with establishing a couple of lounge areas which included TVs. As with everything else, due to the arrival of covid, they have made a few adjustments to ensure safety. For openers, as per local ordinance and mask is required to enter the store. Both entrances to the walk-in humidor have hand-sanitizer stations with signs requiring the use of the hand-sanitizer before entering the humidor. They are restricting the lounge capacity to allow for physical distancing. The staff here continues to be very knowledgeable when it comes to cigars and the necessary accessories. They are very aware of their inventory and whether a specific item is available. In the event it is unavailable, they will recommend something similar to try. On my most recent visit, I called ahead of time to check on two different cigar labels, one which they had and unfortunately, the other they do not stock (it is a boutique/small batch cigar label which can be difficult to locate). These are interesting time we are currently experiencing and places like this are adjusting as best they can to safely accommodate customers. To assist with this, you can call ahead and place your order which they will have at the counter upon your arrival. Cigar Warehouse continues to be my cigar shop of choice. If you are a #BOTL or #SOTL, I highly recommend checking them out.

These guys know about cigars for real. I came in there with no experience at all and after two…read morevisits I feel confident enough to browse and try new kinds but I will forever remember the first cigar they recommended to me. This place is definitely beginner friendly. Also service member/ vet friendly!

Paul, JORDAN, and Jason really know their cigars! And they are willing to take the time to share…read moretheir knowledge about each and every brand and help you make the right selection. The humidor is amazing and so well laid out with such an amazing selection. And, it's pretty amazing to stand out on the patio and watch $20 million jets takeoff, too!

After 20 years as a loyal, dues paying member of Addison Cigar, I have canceled my membership. For…read moremany years the former manager of the club, Mark Bartlett, created a welcoming atmosphere, a fun environment, and truly build a sense of community. Mark wasn't the greatest businessman in the world, and we members put up with the lacking ventilation, dirty bathrooms, old furniture, and other shortcomings because of Mark......we knew how much he loved us and that shop. Since his unfortunate passing the owner has brought in a new manager and the words "customer service" or "member" are not part of his vocabulary. Numerous changes have been implemented that make us all feel more like a number than a member, but the most egregious came last Thursday when I walked in the shop and the poker table where I and a number of other members gathered a few days a week to play some cards had been taken out. No warning, no conversation, no explanation. When I initiated a discussion with the manager, he basically told me that my and our opinions did not matter, as we are "just members". After 20 years, we were cast aside like some dirt off the bottom of your shoe. I hate to say it but I, as well as about another 15+ members have quit our memberships. It has been a sad week and this has been very difficult to write.

Ordered: Romeo y Julieta 1875 Nicaragua Connecticut (~$10)…read more Aya's take: I don't know the first thing about cigars but we found ourselves here to unwind before heading back. After speaking with the worker there, we got the Romeo y Julieta 1875 Nicaragua Connecticut which is supposed to have a smooth and mild flavor profile along with being creamy with subtle hints of spice and sweetness. Although I didn't really enjoy smoking the cigar (I guess it's not for me...yet), it did have a crisp & clean finish. They have tons of cigars to choose from making this a great spot for new or casual cigar smokers!

Shout!!! to the best bar tenders Ciana, Doneisha and Cigar Host Justin they always speak. They are…read moreall professional and kind.

With craft beer cellar gone, this is the ONLY place I've seen near East Dallas with a great…read morelocal/regional craft beer selection. Right on Greenville. Highly recommend for craft beer lovers.

This is the best C-Store on Lower Greenville~ Hell of a…read moreselection of wine & beer. You won't need to search everywhere for the unique drink you're wanting... Good Family Run Business. Give them a whirl! Liquor store coming soon next door!

Very nice staff. Decent selection of quality cigars. Reasonable prices. Was in town for work and…read morefound this was close to my hotel.

I absolutely love TNB!!! All of the employees are super personable, always know what questions to…read moreask and have never steered me wrong when purchasing a product The store has a cute homey neighborhood feel, always smells good and is super clean!!! I would absolutely recommend any of my friends check them out :)

The nicest people work here, customer service is unmatched, always have exactly what we need. 10/10…read moreevery time

fav smoke shop ever. period. super cool hippie stuff fun shopping section, nice people. loveread more

I was so glad to discover this little hole in the wall head shop. They have a good stock of papers…read moreand wraps and cones and all the usual pipes etc one might expect to find at such a shop. The prices seem to be comparable to far better than other local shops I have visited.

I love this place. They replace something if it doesn't work for free and are always friendly and…read morevery professional. Only place I go to buy my puff bars