Great product selection. I mean it's amazing how much products they have to select from. Always a…read morefriendly experience, AJ and Wael hold it down everytime. Always leaving with a smile on my face. Also great prices.

AMAZING STORE! Very organized and clean. I love coming here and seeing Kor greet me, she is soooo…read morenice and always has great recommendations. No matter the time she always has a big beautiful smile and gives you her FULL attention. Even when I have questions she always has an answer and very knowledgeable of what the store has. She is awesome and deserves a promotion/pay raise

I want to preface this review with I have autism and I'm not always good at communicating…read more(something of which I informed the cashier of multiple times while I was sobbing) and I have never been so disrespected and humiliated as I was right now The cashier, who wouldn't give me his name after we originally spoke but it was something like Amar. Got upset with me after selling a faulty product to me. I didn't leave the store and yet he told me I was stealing fr him trying to get a free vape. I asked him to check his cameras because I did no such thing. He told me he wouldn't and that the manager would be in the next day. He wouldn't refund it and he wouldn't give me a product that actually worked. I asked for the manager again he wouldn't contact them until I explained that I would be informing the police that they stole my money and wouldn't give me the working product. At that point after I said that several times he called the manager and the manager said to take a picture of my ID so that if I was stealing he can report me to the police. He then had him swap out the vape for one that worked. The cashier once again told me that he knew I was being dishonest and that the police would be investigating me further. Then he swapped the vape. I have been a patron of this establishment before and I never would have expected to be treated this way. I know that as someone with autism I may not always understand what is going on but I am not the kind of person who would ever steal anything and the fact I was accused of that at all much less in front of other customers is beyond mind boggling and not okay to me. I will never be shopping here again and I recommend no one else does. I had bought multiple vapes today and when the one didn't work, now suddenly I'm a thief. I cannot say this louder NEVER SHOP HERE!!!!!!!!!

I have shopped here for a few years. They have a good selection of products and are pleasant to…read moretheir patrons. Prices are affordable and if you shop here often they may just give you a little discount from time to time. I

Lowest price.Great customer service. Very friendly staff. Clean and best looking smokeshop I have…read moreever seen. Guys !!! You need to stop by there and see. This place puts all other retailers to shame...

Stay away from this place. Bought cinnamon flavored e-juice, there was no testers, but the…read moreattendant assured me the flavor was great. Claimed this was a local brand and was great. Not at all!!! I should have known something was fishy when he asked me to keep the box off my e-juice to "recycle" it. I came back to request a refund on the bad juice, the attendant who was extra nice in the morning now had lost all customer service skills. I am throwing out the juice as I am suspicious about the quality of this product. Stay away from this place.

This is a cool smoke shop. It is the only real one I've been to while visiting Dallas. The last…read moreone was a phony one, it was actually a video slot game room. The employees all seem either very happy or very high. Especially, the girl & darker skinned guy. He is really jumpy when it comes to displaying how products works & extra nice. I don't think the white guy employee liked that very much. The other employee is a white guy, he wears a hat. He smiles a lot & has always greeted me when my boyfriend & we walked in. He is cool, but I think when the darker skinned guy is off ranting about crazy stuff that the other guy seemed to get very uneasy around his customers. You can notice how nervous he becomes his whole mood changes. I kinda want to tell him to chill.. man. While the darker skinned guy is still bubbly & wild. I think the white guy should not alter his emotions even if it makes him feel uncomfortable. On the other hand, the white girl employee was really cool. Even though we asked a question and she told it all even unrelatable stories. She knew her stuff. Very mellow. You won't get that "eyes always on you" vibe or that "overpowering employee must talk while you lose your train of thought" vibe here.. I hate those vibes. Their selection ain't hoarders house, it is though very well kept & organized. Especially, if prices and keeping to a budget is problematic. And cheap pipes are considered cheap. So, if you accidentally drop it, it will break on the instant. The glass is just not as thick as the high dollar ones. The white guy employee with the hat is very knowledgeable on the pipes & how they are made. He even makes them on his on spare time. Glass blowing is awesome! However, I didn't understand why the all the employees in which we met kept putting their mouths on products just to show how it works. I hope they sterilize the products before they sell. Great shop! Very mellow, laid back, bubbly, extra happy & nice employees. We should chill.

I was a customer for two years. Not any more. Went into shop, asked for a product and purchased…read moreit. Then I looked at the labelling and saw it was different that in the past. I asked if I could look at a different brand product and Jenn said, "I have your cash and you have my receipt and it says, " no exchanges, no refunds!" Very rude and nasty. The product I wanted was even more expensive so the shop lost a profit. They also lost a customer. Ask for Jenn and if she's there walk out. Better yet find a better business. You have a choice of where you spend your money.

I stopped into the Sparks location and had a great experience. The store was very clean, and both…read moreclerks greeted me right away--even while helping another customer, which I appreciated. At first, I thought they didn't carry much glass, but after walking further in, I found a separate room filled floor-to-ceiling with glass pieces. That was a great surprise. When the clerk came over, I showed him what I was interested in, and he was very helpful. I also mentioned I might need a new lighter since mine had recently "met an untimely end." He introduced me to the Vector lighter, and I was sold. It's a bit more expensive, but with a lifetime return policy, it's well worth spending a few extra dollars to never have to buy another lighter again. Overall, great service and a great setup. Thanks, Sparks!!

Way too expensive. Like 3 or 4x more expensive than similar stores nearby. They also short changed…read moreme. Beware !

Shout!!! to the best bar tenders Ciana, Doneisha and Cigar Host Justin they always speak. They are…read moreall professional and kind.

Ordered: Romeo y Julieta 1875 Nicaragua Connecticut (~$10)…read more Aya's take: I don't know the first thing about cigars but we found ourselves here to unwind before heading back. After speaking with the worker there, we got the Romeo y Julieta 1875 Nicaragua Connecticut which is supposed to have a smooth and mild flavor profile along with being creamy with subtle hints of spice and sweetness. Although I didn't really enjoy smoking the cigar (I guess it's not for me...yet), it did have a crisp & clean finish. They have tons of cigars to choose from making this a great spot for new or casual cigar smokers!

As someone who enjoys the leaf, upon moving to Dallas 7+ years ago, finding an awesome cigar shop…read morewas a priority for me and Cigar Warehouse quickly became that place. During this time, they relocated from a much smaller location to where they currently reside which has a lot more space. They took advantage of this space and created a huge walk-in humidor along with establishing a couple of lounge areas which included TVs. As with everything else, due to the arrival of covid, they have made a few adjustments to ensure safety. For openers, as per local ordinance and mask is required to enter the store. Both entrances to the walk-in humidor have hand-sanitizer stations with signs requiring the use of the hand-sanitizer before entering the humidor. They are restricting the lounge capacity to allow for physical distancing. The staff here continues to be very knowledgeable when it comes to cigars and the necessary accessories. They are very aware of their inventory and whether a specific item is available. In the event it is unavailable, they will recommend something similar to try. On my most recent visit, I called ahead of time to check on two different cigar labels, one which they had and unfortunately, the other they do not stock (it is a boutique/small batch cigar label which can be difficult to locate). These are interesting time we are currently experiencing and places like this are adjusting as best they can to safely accommodate customers. To assist with this, you can call ahead and place your order which they will have at the counter upon your arrival. Cigar Warehouse continues to be my cigar shop of choice. If you are a #BOTL or #SOTL, I highly recommend checking them out.

These guys know about cigars for real. I came in there with no experience at all and after two…read morevisits I feel confident enough to browse and try new kinds but I will forever remember the first cigar they recommended to me. This place is definitely beginner friendly. Also service member/ vet friendly!

I love this shop…read more It's Mohammed's place and he, along with everyone who works there always greets me so warmly! The products are great, they have everything, and the people working there are very knowledgeable an always steer me right! It looks a bit rough on the outside, but inside is brightly lit and a cheerful atmosphere. I always go here no matter where I live in Dallas cause I really do love this place.

Came in here on 2 occasions, first time was okay got the shisha I needed from a nice person whom…read moreI'm sure identifies with (they, or she pronouns) Then I came back 6/10/26 got what I needed again but whomever the white young lady who was working felt very entitled to be in my conversation while I was otp, not obnoxiously either mind you and had the nerve to tell me to "watch how I spoke" in her shop and proceeded to go back and forth with me because who are you talking to??!? Please Take your money elsewhere, you SHOULD value customer service.

Great service. Good selection. Manager was very accommodating with our cigar preferences, and he…read morechecked on us a couple of times to make sure we were enjoying our cigars. I recommend this shop.

Super amazing! Walked up and asked for a Romeo and bomb! Set up nicely for COVID-19, I for sure…read morecannot wait to go inside and sit down to enjoy a nice cigar! In the meantime ...pull up! They will cut the cigar for you if need be also!

My favorite shop great service and selection! They are very friendly and store front is cleanread more

Great people and fair prices. They have a great point system making it easy to get discounts. The…read morevape selection is amazing. They also have incense and awesome gifts. We love this place!