I don't ever write Yelp reviews but had to for this one because I could not believe the horrible experience I had today. I purchased a Groupon deal and went in for my lash extension appointment this morning. Cici greeted me and asked me to fill out the forms and after that, she showed me a pamphlet containing four different level/types of extensions and told me if I want anything beyond level 1, that I would need to pay extra. Having tried several extension spas, I knew each spa has a different idea of what each "level" looks like. So I wanted to describe to her what I want based on my past experiences, as much as possible so she could understand what look I am going for. She kept cutting me off and asked me to just point to the picture. I said I think level 2 looks more like what I am looking for. When I lied down, I also tried to explain to her what lengths I wanted for the different parts of my eyelash line to achieve the cat eye look. She again kept abruptly interrupting me and rushing me and told me to just point to a picture. She proceeded to do the extension work, worked really fast which surprised me but I didn't interrupt. After about 30 minutes, she said we were finished, I got up and looked at the mirror and was horrified at how it looked. It was not at all like what I tried to explain to her, not even nearly a "cat eye" look, and closer to level 3-4 photo than the more natural level 2. Of course she didn't want to do the additional work of actually listening to the customer and fixing it so she kept blaming me and saying I asked for level 2, and that that is what I asked for. I asked her to remove them and she cut me off and said "No, no refund". I didn't need or want a refund, I just wanted it fixed. More than anything, I just wanted her to listen to me for once instead of cutting me off and acting like she knows what she's doing (especially because that ended in a disaster the first round). I wanted to show her a photo of a previous work I had so she can see but she kept just telling me to lie down so she can fix it. She quickly removed the eyelashes (during which my eyes were burning) and then told me she'd refund me (because she didn't want to fix what she messed up). I am HORRIFIED at how rude someone can be to a new customer, how unable they are to listen to what they want, how eager she is to just try it quickly done, take your money, and move on. I wish I had a photo that represents the horrible work she did. In the end, she didn't apologize one bit for the misunderstanding or doing a poor job. She stared me down blankly at the exit hallway without any remorse, and quickly left to greet her next client, completely changing her attitude and acting bubbly. I have never had this kind of treatment and don't recommend ANYONE to go here. It is not worth the extra $20-30 discount by any means. I'd give it a zero star if I could. read more