I came down to New York from Boston to spend New Year's eve with my brother. It was a special occasion because I don't get to see him that often and the meal was intended to be a special part of our New Years celebration. The food was good but they rushed us so the meal was not relaxing nor pleasant. Two examples: they brought me both appetizers together and before I was even finished with them, they brought my entree, and waited there until I finished my appetizers and then put the entree down on the table! After the entree, they asked to give us our check and didn't offer us a dessert menu (I saw the table next to us had a dessert item on their table), so I asked for one. The server brought one and when he came back, I ordered dessert. He then came back and told us that we would have to move our table to have dessert because there was a party of six coming in (we did have reservations made in advance). We know it was New Years eve, but that is still not a way to treat a customer. We were shocked by the interruption to the flow of our meal and what was being asked of us. It seemed outrageous. My brother strongly expressed his frustration to the waiter that we should not have to move our table. The waiter didn't hear us and was not willing to let us stay at our table for the end of our meal (which, by the way, would have been 5 or so more minutes as my brother did not order coffee and I ordered 2 scoops of sorbet. Immaterial but just info). My brother got more and more agitated. The manager came over and my brother explained what was happening. Rather than ask how he could help or try to make it right and validate the reason for us being upset and frankly shocked, he actually blamed us and told my brother that he was being aggressive and actually forcefully told us to leave! By that point, admittedly, my brother had had enough, raised his voice, and told the manager off (maybe not an ideal response but he was very frustrated by what seemed like an outrageout thing to do let alone on New Years eve).
When he wouldn't listen to my brother, I tried to calmly talk to the manager, but he shut off and wouldn't even LOOK AT ME and refused to listen. He actually firmly told us to leave again and treated us like we were the cause of the problem. He took no responsibility for the cause of our upset. Admittedly, my brother did raise his voice when the waiter wouldn't accommodate us but we have never experienced such extreme rudeness at a restaurant, let alone from a manager/owner who was unwilling to even try to resolve what was happening. That is not the way you treat a customer (who has been there many times before by the way). Just to check, I read other Yelp reviews and see that we are not the only ones who have experienced this level of rudeness from the manager/owner, so we know it is not an isolated incident. read more