Outstanding service and quality! I can't believe my 3 pair of glasses were only $800 total... cheapest deal in town! love this place! This review is for the Kits location! Outstanding service! read more

Been a customer for many years now. Great prices, quality frames, and great knowledgeable staff. Definately recommend.

A friend told me about Great Glasses in Maple Ridge so I went to check out the store and ended up taking advantage of the 3 for 1 deal. Barb was very friendly, knowledgeable and capable. She also custom-fitted the two pairs of glasses with Canadian-made frames and prescription, polycarbonate, bifocal lenses that I took delivery of on September 22nd so I could wear them in my motorcycle helmet. The third pair I will be getting in September 2025 with a new prescription. I was very happy with the service and the price. I have already recommended the store to several people... read more

The initial consultation was excellent, the Sales Associate was friendly, knowledgeable, and seemed to know her stuff. When I returned to pick up my glasses, another Sales Associate helped me. There was no "fitting", just... "how do they feel... okay, off you go." Returned a week later, as my main pair are constantly sliding down, and a lens had fallen out. The third Sales Associate said "no, they are fit properly, they don't need adjusting"... and grabbed the lens, and twisted it, trying to wrench it out. "I explained I had had to tighten it myself, as the screw had come completely out. "Oh, well then it's okay." The three pairs of glasses come in a big, clunky, already-in-the-trash display-style box, that is COMPLETELY useless, and no everyday cases. The glasses seemed a good deal at the time, but I would never go there again, and would not recommend 3 for 1 Great Glasses to anyone. read more

If I could give a zero star review. Do not waste your time or hard earned money on this company. I went to the company because I loved that I had a choice to buy 3 glasses and I could interchange them every day. Well what a nightmare!!!! My first set were made unfortunately it was the first optometrist fault he screwed up the prescription. I went to another optometrist and he gave me a correct prescription. I took the prescription back to the Abbotsford store and they were happy to fix. Two weeks later I pick up my glasses and I could not see out of them, the technetium messed up alll 3 glasses. I asked to see Bruce the owner to come in and see what he could do. Instead I get a 25 year old son who gives you a bunch of bs stories why he WON'T REFUND MY MONEY! In order to please me he changed my prescription, he isn't a optometrist!!!! Again, sent those 3 back, another 2 weeks, I get the glasses and behold, nope I can't wear those either. I have prisms in my glasses, if you put them in wrong you will suffer from severe dizziness, and get distortion that will make you feel like you are going to throw up. But nope, its my fault I cant see out of my glasses. I asker the son Gage to give me a refund, he was adamant it won't happen. I also asked to speak to his father Bruce but he said he was out of the country. Gage would not take responsibility that their technicians screwed up my glasses again. I suggested since he wasn't going to refund my money, he redo my glasses at the exact prescription from my glasses I came in with. 2 weeks later I picked them up, nope I can't see out of them either. They are the exactly the original prescription from my old glasses and they still got it wrong. But nope, its my fault I can't see out of the glasses. I was accused of having diseased eyes, or something else was wrong. I was accused that they have spent $1,000 trying to fix the glasses. No fault of my own. I was blamed by Tammy that it was my fault they had to spend all that money. She had told me Gage the son really didn't know what he was doing. read more

They moved from centre town to Abbotsford etc., I, was told "come get 'em". In 2019 they were awesome. Staff helpful, glasses pretty good. Now, bleck, bleck. I ask for the same two same pair of sunglasses, paid the extra for them and one of them is not even my prescription!! Nope, nope. Never again ... this was my third set of three out of 7 years and service, presc, choices all when downhill. And a shame. read more

I can't express fully how great the customer services had been over the many years I've been going to Great Glasses in Maple Ridge . The staff goes over and beyond,they are friendly, kind and even humorous. I would recommend this business 110%. I bring kids for new glasses frequently and they make the experience pleasurable and easy. read more

I actually have bought glasses twice a few years apart. One of my 1st 3 pairs was always needing tweaking and tightening but I probably overlooked because of the novelty of getting three pairs one of which I never really wore. After my last experience I will not be using Great Glasses again. I have had problems with all three pairs being flimsy and always needing tightening or repairs. Bottom line is the frames are very cheap and as we all know, you get what you pay for. There are several new glass companies offering great frames and better pricing that I will try. read more

I had picked out 3 frames & got my 1st & 2nd pair done & thought I had a year to get my 3rd frame done with a fresh prescription. I work on computers daily & my eyes were deteriorating fast & was good I could wait a year & get a new prescription & my final pair of glasses. I left my 3rd frame with them trusting my frames were safe & in good hands. When I came back with my final prescription to get the 3rd pair done they said they didn't know where my frames were. They said they were probably resold to someone else. Can't find anything close to those in the store now & have to go to other locations to find them. Severely peeved off. Had I known they weren't really going to hang onto my frames that I loved I would have bought them then & brought them home with me for safe keeping. Really crappy. read more

I would select 0 stars if it were an option. After pre-purchasing 3 pairs of glasses and taking home 2, I had struggled more than a few times with the progressives pair and with their suggestion that my (then current) glasses had a prism and perhaps my new prescription was incorrect as it didn't convert right, sought out my optometrist (whom told me my prescription WAS accurate and that that I should be dealing with a more professional vendor whom knew the calculations). I also took it one step further and consulted an ophthalmologist who concurred. Returning, another employee noted that she agreed with the doctor and the prescription was accurate- just not applied properly and so I took home 1 pair of progressives and a pair of closer vision for computer. A little while ago, I went in to have the progressives checked as the sight line areas were in the wrong spots. The (new manager?) told me that the lenses were tilted in the frames and adjusted them, advising me to try them out for a while before coming in again to pick up my 3rd (and probably progressives so xtra $$). I returned as I was still having issues and after I was told by another ophthalmologist (the previous retired) that the way I was having to move and keep my neck position, wearing my glasses was a clear indication that they were not functioning appropriately. OK. When I went into the store, 2 employees that are new to me, had trouble finding my paperwork, argued with me about them, about whether ophthalmologist EVER gave out prescriptions and that even though I PREPAID around $600, that it had expired, but it was ok because someone had made a note. I asked the girl at the computer- verbatim- "Are you kidding me?, I prepaid", to which she snapped at me "Ok, now you're being rude". I asked her how that could possibly be rude, and the other girl was standing beside me shrugging. I explained that SHE, in fact was being rude to ME, and no one was raising voices, or bad language. The other girl, asked if we could just move on and get on with this, and I told them that I was now suffering major anxiety, was shaking and very upset, did not feel like I could deal with them and where is the manager. I was informed that the manager was on vacation, and they refused to tell me when she would return. I asked after the owner, stating I knew him once and can't believe this. I was informed he too was on vacation and had no return date. I asked how am I supposed to know when to deal with these people without having to phone the aggressively operated store daily. At this point, the quieter female employee became adamant about refusing to give me personal information and phone numbers. I calmly stated that I DID NOT ask for anyone's information or phone numbers, and that as a customer I had a right to complain as well as the right to appropriate customer service. The 1st girl stated 3x in succession how they will not give me phone numbers and "how am I supposed to know that you know Bruce, no one wrote down on the paper that you know Bruce", to which I replied " If I know him or not has nothing to do with how you are treating me RIGHT NOW, and what physical state you have put me in. At this point, it was repeated to me that "That's it, you're being rude, I'll have to ask you to leave". I told her "I have not been rude, obviously you know nothing of customer service or how to be professional. If you think I'm ******* rude, how about my husband comes in and let's you know what he thinks about it". She said "If that's what he'd like to do, he can do that". I stated I would complain to every medium possible upon returning home. Suffice it to say, I have paid for 3 pairs of glasses, received 2 pairs- 1 of which is not working for me and I did not EVER ask for $ back or replacement, just a working solution so that I may feel comfortable picking up my last pair and placing a new order for 3 more new pairs of glasses. Instead, I was shaking, crying, sickened to my stomach, forced to leave and cancel the rest of my day. read more