1. 3 Dogs & a Moose Cottages

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Moab, UT

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3 Dogs & a Moose Cottages

5.0 (4 reviews)
Closed • 10:00 am - 5:00 pm

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Arches Vacation Rentals - This last photo was the entrance of our unit . Very appealing  !!!

Arches Vacation Rentals

1.3(6 reviews)
0.3 mi

Stayed in one of their properties that was lovely, however management did not warn us that work was…read morebeing done on the property. When I called to ask if they could stop as the noise and lack of privacy was bothering us, they never bothered to call back. When they sent me a link to review the property I gave it 3 stars and explained why, they never posted my review (surprise!)

I had a very poor experience with Arches Vacation Rentals. It is clear their business model is…read moreprofit over people, their overriding policy is to take advantage of the goodwill of others. Do not trust this company, they are unscrupulous and unethical with ruthless business practices. They apparently do not care about their customers, and are purely money driven. In my opinion they have no moral compass, no sense of right and wrong. I rented a unit directly from their website and a few days before the rental I came down with Covid, high fever, congestion and contagious. I talked to an Arches Vacation Rental representative on the phone that day, asking to cancel my reservation and they told me nothing about their cancellation policies and told me to call back again in 2 days. I also sent an email cancellation that same day and called again a few days later and left a message on voicemail because I had not heard back from anyone. If the representative had told me about their cancellation policies when I called to cancel I could have given the rental to a friend or come to Moab and stayed there during my Covid isolation. But no, it took 5 days before I received an email response from Daniel Bertoch who calls himself the owner of the company, and he then emailed me their policy which said no refunds. It was 3 days into the rental period and too late to find someone else to take the unit. So instead of a refund I requested a credit which I assumed would be OK because their policy talks about refunds, not credits for future stays. I have asked for a credit towards a future stay at their convenience, off peak, mid week, in any unit that made business sense for them, but Daniel refuses to be reasonable and on top of that he or his representative is now lying to me about my conversation. I have been very polite and reasonable, and Daniel refuses to give me any credit or refund at all. He won't even give me a refund or credit for "cleaning fees" and "hottub fees" even though I never set foot in the unit. Daniel has taken over $1100 of my hard earned money and will not give me any kind of credit or refund. The rental was for November, not peak season, and Arches Vacation Rentals still had at least 20 other similar units available, so a cancellation would not cause them to lose money on this unit. They never even cancelled my reservation and never tried to rent it to someone else. I have never experienced such a harsh, unscrupulous, dishonest business practice, this is not normal in the industry, and feels deceitful. When viewing rental options on the Arches Vacation Rentals website, the policies are not called out, I never saw them through the process and I definitely never signed anything with these policies stated. This brutal, ruthless policy is not clear on their website and is not normal business practice, and clearly not fair to customers. I now know of others with similar experiences with this company. Do not do business with Daniel Bertoch and his unscrupulous, unethical company. There are many other rental properties available in Moab with normal cancellation and refund policies, and many other property managers, so steer clear of Arches Vacation Rentals and Daniel Bertoch.

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Arches Vacation Rentals - Water and FECES at Kokopelly unit # 10 . Arches vacation rentals. 
 Stay away ftom this horrible place .

Water and FECES at Kokopelly unit # 10 . Arches vacation rentals. Stay away ftom this horrible place .

Arches Vacation Rentals
Arches Vacation Rentals

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3 Dogs & a Moose Cottages - bedbreakfast - Updated October 2026

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