Quoted $25 for a $10 wiper blade. Must not make enough money because they're price gougingread more

I love supporting small business. The person who took over this location worked for the same oil…read morechange company for several years. They now do oil changes, state inspections and even car repairs. The service is quick, professional and the prices very reasonable. I had the oil change and state inspection done on my truck. I was in and out within 30 minutes. Great job!

We would like to share our personal review of a local auto repair shop located in Hockley…read more Please consider avoiding INNOVATIVE CAR CARE located on 2920 in Hockley. This will be a long post, but I'll try to sum it up. Long story short they dont honor warranties on their work and lie about things needing be replaced. We initially brought my daughter's truck in for a new transmission. Shortly after the transmission was replaced, it began to leak fluid extensively. It appeared to require another rebuild. Not long after that, the transmission failed again and needed to be replaced once more. We then took it to a different shop because Innovative declined to honor the warranty. When we retrieved the truck after after one of the stays at Innovative, we observed that all the fuel was gone, despite the tank being full when we dropped it off. We initially wondered if we were mistaken and simply made a mental note. During the period of the transmission issues, we also experienced problems with the air conditioning and requested that they examine it. We invested several thousand dollars to have virtually the entire system replaced. Upon picking up the truck this time, for some reason, the engine brake had ceased functioning after the work they performed. Two years later, the air conditioning failed again. We returned it, assuming the parts would still be under warranty. However, they informed us there was no warranty and that the condenser and Schrader valve needed replacement. We paid nearly a thousand dollars for this service, and they declared it ready. We collected the truck, and the air conditioning worked for two days before failing again. We brought it back, and they promised to provide an update the same day. Two days passed without any communication. Finally, we received a call stating that the compressor and evaporator core needed to be replaced, and these parts were also not under warranty, with an additional cost of $1200. Naturally, I questioned these claims. We contacted three other shops for a second opinion, and they all advised us to return to the original shop, as all those parts should have a lifetime warranty. We then called O'Reilly, as the representative at Innovative stated they had an account there and did not receive a lifetime warranty on parts. When O'Reilly was contacted, they confirmed that their parts do indeed carry a lifetime warranty. When they were confronted with this and point blank asked where they were buying their parts they stated "several places, which ever place is the cheapest". Furthermore, on each occasion my daughter needed to retrieve something from the truck at the shop, it was found unlocked and parked near the road (2920). When we brought this to their attention, their response was that "no one ever comes up here." During this period, we had them replace the water pump, which unfortunately failed again shortly after its replacement. We returned it for another replacement, only to experience a similar issue. The third time, my husband replaced the pump himself, and we have not encountered any problems since then. I have reviewed their reviews, and it appears this may be a recurring concern. It seems improbable that every single component replaced two years ago would require replacement again. This establishment appears to be engaging in deceptive practices.

Called several times before going to get no answer. Arrived and was told mechanic was late and…read morewaited over 30 minutes. And then when the machinist finally arrived he had the stankest attitude and rushed me out and said to come back later cause their machine was broken. So I waited for nothing. Do not go here. Inside is chaotic and messy. Not really a comfortable seating area. 10 out of 10 do NOT recommend. Walked in hopeful, polite and gave grace, to leave not helped and unserved. Took me the remainder of the day to get serviced elsewhere. What started at 830AM, wasn't done until 5PM. So much for timeliness & being smart about getting things done.

Great Service! Thank they did a fantastic job tire oil change coolant flush Brake flush.read more

Everyone was very polite and professional. Shawn the manager, was super helpful, informative, and…read morepolite. They definitely took great care of my vehicle. Outstanding service all around.

These people get you in and get you out in a record time. The price is always consistent, the staff…read moreis always friendly, and they are not trying to push their products on you. Come here to get a quick oil change and keep it moving.

The worst! My check engine light came on the next day after I got my oil changed there. My husband…read morelooked at my car this morning and discovered they took my air filter cover off and just sat it on top of the damn engine!

I went in for an oil change and they originally didn't have my oil or filter for a Fiat 500 (which…read morewas expected considering most places don't even service my vehicle) but instead of turning me down, they just had me run a quick 10 min errand to go get the oil and filter and they would service my vehicle. Omar was super nice and super patient with me and gave me a run-down on things my car will need in the future. Only reason why this isn't a 5 star review is because they accidentally disconnected my front crash sensor wire (I'm pretty sure the guy that did the oil change was new) but it was a quick fix, so it wasn't too much to worry about. Honestly will be returning again, they're the only quick-lube shop nearby that will actually service my car

Chris was very nice and informative regarding my oil change and car needs, I didn't feel pressured…read moreto buy anything or feel awkward in any kind of way with this location everyone was nice and I'll definitely be returning again! Thank you guys!

I had a great experience at Lone Star Chevrolet, especially working with Matthew. As a first-time…read morebuyer at only 19 years old, I was honestly pretty nervous about the whole process, but Matthew made everything so much easier. He was extremely helpful, patient, and understanding throughout the entire process. He took the time to answer all of my questions, explain things to me, and make sure I understood what I was getting into. I never felt pressured or like I was being treated differently because I was a first-time buyer. Matthew was overall just a great guy to work with. He genuinely made the experience feel comfortable and straightforward, and I really appreciate all the effort he put into helping me get into my 2018 GMC Denali. If you're looking for someone who is helpful, understanding, and actually cares about making the buying experience a good one, I definitely recommend asking for Matthew at Lone Star Chevrolet. He took great care of me!

I recently purchased a 2026 Chevrolet Silverado, and I couldn't be happier with the entire…read moreexperience. From the moment I walked in, the team made the process smooth, transparent, and completely stress-free. Mark Rubio, my sales consultant, was outstanding. He was incredibly knowledgeable, patient, and took the time to explain every detail of the truck without ever making me feel pressured. He answered all of my questions thoroughly and made sure I was comfortable and confident every step of the way. It's clear that he genuinely cares about helping customers find the right vehicle, not just making a sale. The financing process with Santiago was just as impressive. He made what is usually the most stressful part of buying a vehicle completely painless. He listened to all of my concerns, took the time to explain my options, and worked hard to make sure I was comfortable with every decision. I truly felt like I was treated as a valued customer rather than just another number. The level of professionalism, honesty, and customer service I received from both Mark and Santiago exceeded my expectations. If you're in the market for a new vehicle, I highly recommend asking for them. They made buying my new Silverado an enjoyable experience, and I will absolutely be recommending this dealership to my family and friends.

Took my daughter's car to Quality for engine light a couple of weeks ago. Previously, another auto…read moreshop had replaced the gas cap in hopes that that was the issue for the evap system engine code from the diagnostics. That shop said that most of the time, a poor sealing gas cap is the problem for that system code, but to find out for sure a smoke test of the evap system would be required. Well, we hoped that the problem was solved so we passed on the additional cost for the smoke test with that shop. Soon after, the engine light came on again. So that's how I ended up taking the car Quality for the engine light a couple of weeks ago, so they could run the smoke test. Daniel ran the test (the same diagnostic code for evap system) and to my surprise, they called me in the shop area and showed me the smoke spilling out of the gas cap connection, which obviously was not fixed by the previous shop the first time. So we're happy with a new gas cap, but then a short time later the engine light comes on again - how aggravating! So, I took it back to Quality this morning and Joe remembered the car and me from the recent, last visit. Diagnostics showed an issue with the evap system again, but this time using a higher pressure system test on the evap system, they isolated the additional problem canister and completed the repair. Thinking this through, once they found the poor gas cap seal previously with the smoke test, (which I came in asking for at the suggestion of the other auto shop) replaced the gas cap and the engine light went off after test drive, it would not have been prudent at that time to try a different costly diagnostic (in this case, the higher pressure test.) I learned that the smoke test is a low pressure test, which perhaps would not reveal the problem with the evap system canister issue - at least that's how understand it (might be wrong.) Fair pricing for part and labor. Excellent service and personal attention to me - kept me in the loop on the issues regarding ordering the part (GMC problem with part number, not Quality's.) Miguel test drove the vehicle to ensure that the engine light was now no longer activated and I was good to go! I've used Quality for years for all of my vehicles and after using many automotive shops in the Spring area since 1990, Quality is the one I trust most. Mike and his team are good, honest people - just what one needs in an auto shop.

Quality repair facility, staff and mechanics are very trustworthy! Prices are very reasonable, my…read moreentire family has been going here for 20 years.

Front desk Brayan very disrespectful and unprofessional at costumers…read more I got my car back with my seat wet with sweat, when I complained about it he told me that the weather is hot and the workers are sweaty, so I had to drive home with my blouse all wet

Whoever is the pricing manager sucks at customer service. Does not know how to talk to people and…read morewas an inconvenience when asked a question about my vehicle.