Bill Craft is the owner, and was very responsive to all my questions. I rented a 5x10 storage unit…read morefor my daughter from May-August and it was large enough to hold all her contents, plus her friends belongings. The cost was $70 per month. I did not get a temperature controlled unit and her belongings (bed, TV, etc. all were fine. Upon vacating the unit, my $25 deposit was returned within a week. Additionally, the unit was conveniently located off the highway and my daughter was able to access it whenever she needed to, by using a code to enter the facility. And her own personal lock on the unit. My only suggestion would be for Craft self storage to implement Venmo or some other payment processing system. Sending the check in an envelope via snail mail, was just a minor inconvenience. But other than that - it was a great experience and met our storage needs.

Mr. Craft is wonderful. He initially did not have any available units, but offered a waiting list…read more Once one was available he set us quickly and gave easy to follow directions to the unit. He offered advice on moving companies and was so fatherly with his sound advice. His units are clean and easy to access. I recommend him whole heartedly.

I cannot say enough amazing things about Big Dawgs Moving Company! These men were absolutely…read moreincredible from start to finish. They were fast, respectful, polite, professional, and beyond helpful throughout our entire move from Radford to Christiansburg. As someone who has a hard time sitting back and not helping, I really appreciated how these guys simply took the lead and handled everything. They made the entire moving process feel so much easier and less stressful. They worked efficiently, knew exactly what they were doing, and treated our belongings with care. And honestly, one of the things that impressed me the most was how wonderful they were with our two-year-old. She was running in and out of rooms the entire time, and they were patient, kind, and respectful toward her throughout the whole process. They never made us feel like she was in the way, and they even chatted with her and smiled at her while continuing to work. As a parent, that meant so much to us! The guys were also genuinely great to talk to, which made what could have been a stressful day actually enjoyable. They unloaded an entire house incredibly quickly while still maintaining such a positive attitude the entire time. Tristan is clearly running an outstanding business, and his team is a reflection of that. These guys are awesome, and it's obvious that they take pride in what they do and in how they treat their customers. We absolutely do not plan on moving anytime soon , but if we ever need moving services again, Big Dawgs will be the very first people we call. If you're looking for a moving company, I highly recommend Big Dawgs Moving Company! You will not regret having these guys handle your move. They were truly fantastic!

Amazing job Great team. They moved heavy items,from multiple locations in rapid order. Treated our…read morehouse very well. Went above and beyond. Dut to our narrow driveway they had to park truck 100 yards from where they needed to be. Still did amazing job. Would use them for any job in the future. You will want to save their number. You don't need anyone else.

Affordable and reliable place to leave my storage. Owners are great as well, helpful with the…read moreprocess too. Definitely recommend to use them for your storage units!

Absolutely recommend this business! I hear that there will be a U-HAUL DEALER THERE SHORTLY!…read more Check it out, yay!

I'm a current tenant; I'm pleased with the accommodations; need to move to a smaller, less…read moreexpensive unit at or less than $100 per month at the Franklin Road, Roanoke, VA location; didn't see a chat portal. Please advise.

It's virtually impossible to get in-person assistance or a return call from these folks. Couple…read morethat with the outrageous "market-driven" rate updates and you've got a very unpleasant experience. Their marketing strategy is to attract customers with teaser rates and then hope that they'd pay the higher rates instead of having to sacrifice time and effort to find other options and move out. There are much more affordable and better-serviced competitors that I would recommend ahead of Public Storage.

Cindy was wonderful to speak with and extremely helpful! I have been with them for almost 9 years…read moreand don't have a single complaint!

they are awful, horrible customer service and have no clue what they are doing, my stuff is locked…read morein and they dont have an answer, stay away at all costs

Night and Day Difference from Other Storage Facilities…read more After dealing with a frustrating experience at Storage King here in Roanoke, I was honestly expecting more of the same, but this place completely changed that. From the start, everything was handled the way it should be. The process was smooth, communication was clear, and I was able to get everything set up without wasting time or jumping through hoops. No confusion, no runaround, just straightforward service. Customer service here is on a completely different level. I was treated with respect, not talked over, and every question I had was answered professionally. That alone made a huge difference compared to what I dealt with elsewhere. David, who helped me, was outstanding. As a fellow military veteran, I really appreciated his professionalism, respect, and the way he carried himself. You can tell he takes pride in helping people and doing things the right way. I also appreciated the transparency. No surprise charges, no pressure to add extras, and everything was explained upfront so I knew exactly what I was agreeing to. The facility itself is clean, secure, and well maintained, which gave me real confidence storing my classic Mustang there. When you're trusting a place with a vehicle like that, security and upkeep matter, and this place checks all the boxes. Overall, this was a night and day difference from Storage King. If you're looking for a storage facility that actually values your time and treats you like a customer should be treated, this is the place to go. Semper Fidelis

This is a great facility! Management is on-site, friendly and accommodating. I was renting a unit…read morefor my job and they would sign for deliveries and allow access to my unit (with permission, of course) to the drivers. This is a very secure process and prevented the need for me to personally be on-site when the UPS truck would arrive. The facility is slightly older but clean and well maintained. No issues with water or pests in the 5+ years I maintained a unit at this location. Good value for the unit size, too.

I appreciate the cleanliness of the facility and amenities that VA Varsity Storage provides.read more

We just moved our VT son's things out after storing them for a semester. We were always treated…read moreextremely courteously when we called to make payments or had questions of any kind. Everything was in great shape, with no musty smell or insects.

This place is awesome. Michael was helpful from the beginning. My son is a VT student and we kept…read morehis stuff in climatized Storage there between apartments for six months. Very friendly owners and management and a fair deal. Left a lock for me at cost and handled everything with great integrity. The unit was practically new and easy 24/7 access. I had to access the unit several times at off hours.