Night and Day Difference from Other Storage Facilities…read more After dealing with a frustrating experience at Storage King here in Roanoke, I was honestly expecting more of the same, but this place completely changed that. From the start, everything was handled the way it should be. The process was smooth, communication was clear, and I was able to get everything set up without wasting time or jumping through hoops. No confusion, no runaround, just straightforward service. Customer service here is on a completely different level. I was treated with respect, not talked over, and every question I had was answered professionally. That alone made a huge difference compared to what I dealt with elsewhere. David, who helped me, was outstanding. As a fellow military veteran, I really appreciated his professionalism, respect, and the way he carried himself. You can tell he takes pride in helping people and doing things the right way. I also appreciated the transparency. No surprise charges, no pressure to add extras, and everything was explained upfront so I knew exactly what I was agreeing to. The facility itself is clean, secure, and well maintained, which gave me real confidence storing my classic Mustang there. When you're trusting a place with a vehicle like that, security and upkeep matter, and this place checks all the boxes. Overall, this was a night and day difference from Storage King. If you're looking for a storage facility that actually values your time and treats you like a customer should be treated, this is the place to go. Semper Fidelis

This is a great facility! Management is on-site, friendly and accommodating. I was renting a unit…read morefor my job and they would sign for deliveries and allow access to my unit (with permission, of course) to the drivers. This is a very secure process and prevented the need for me to personally be on-site when the UPS truck would arrive. The facility is slightly older but clean and well maintained. No issues with water or pests in the 5+ years I maintained a unit at this location. Good value for the unit size, too.

I cannot say enough amazing things about Big Dawgs Moving Company! These men were absolutely…read moreincredible from start to finish. They were fast, respectful, polite, professional, and beyond helpful throughout our entire move from Radford to Christiansburg. As someone who has a hard time sitting back and not helping, I really appreciated how these guys simply took the lead and handled everything. They made the entire moving process feel so much easier and less stressful. They worked efficiently, knew exactly what they were doing, and treated our belongings with care. And honestly, one of the things that impressed me the most was how wonderful they were with our two-year-old. She was running in and out of rooms the entire time, and they were patient, kind, and respectful toward her throughout the whole process. They never made us feel like she was in the way, and they even chatted with her and smiled at her while continuing to work. As a parent, that meant so much to us! The guys were also genuinely great to talk to, which made what could have been a stressful day actually enjoyable. They unloaded an entire house incredibly quickly while still maintaining such a positive attitude the entire time. Tristan is clearly running an outstanding business, and his team is a reflection of that. These guys are awesome, and it's obvious that they take pride in what they do and in how they treat their customers. We absolutely do not plan on moving anytime soon , but if we ever need moving services again, Big Dawgs will be the very first people we call. If you're looking for a moving company, I highly recommend Big Dawgs Moving Company! You will not regret having these guys handle your move. They were truly fantastic!

Amazing job Great team. They moved heavy items,from multiple locations in rapid order. Treated our…read morehouse very well. Went above and beyond. Dut to our narrow driveway they had to park truck 100 yards from where they needed to be. Still did amazing job. Would use them for any job in the future. You will want to save their number. You don't need anyone else.

We just moved our VT son's things out after storing them for a semester. We were always treated…read moreextremely courteously when we called to make payments or had questions of any kind. Everything was in great shape, with no musty smell or insects.

This place is awesome. Michael was helpful from the beginning. My son is a VT student and we kept…read morehis stuff in climatized Storage there between apartments for six months. Very friendly owners and management and a fair deal. Left a lock for me at cost and handled everything with great integrity. The unit was practically new and easy 24/7 access. I had to access the unit several times at off hours.

Bill Craft is the owner, and was very responsive to all my questions. I rented a 5x10 storage unit…read morefor my daughter from May-August and it was large enough to hold all her contents, plus her friends belongings. The cost was $70 per month. I did not get a temperature controlled unit and her belongings (bed, TV, etc. all were fine. Upon vacating the unit, my $25 deposit was returned within a week. Additionally, the unit was conveniently located off the highway and my daughter was able to access it whenever she needed to, by using a code to enter the facility. And her own personal lock on the unit. My only suggestion would be for Craft self storage to implement Venmo or some other payment processing system. Sending the check in an envelope via snail mail, was just a minor inconvenience. But other than that - it was a great experience and met our storage needs.

Mr. Craft is wonderful. He initially did not have any available units, but offered a waiting list…read more Once one was available he set us quickly and gave easy to follow directions to the unit. He offered advice on moving companies and was so fatherly with his sound advice. His units are clean and easy to access. I recommend him whole heartedly.

Storage King on Berkley Road is the best! The staff are courteous, efficient, and professional,…read moreespecially Brad, the regional, Crystal, and Bex. The staff will work with you. The facility itself is convenient, safe, fairly price, and clean. 5 stars, for sure!

Avoid Storage King Roanoke at all costs…read more This was easily the worst experience I've ever had trying to rent a storage unit, and I've rented many over the years. I showed up during normal business hours expecting to handle paperwork in person, only to find no one on site. Instead, I was forced to sit in my car for over an hour dealing with their call center just to try and complete a simple rental. That alone is unacceptable for a storage facility. The customer service was even worse. Multiple representatives constantly talked over me, interrupted me mid-sentence, and showed zero professionalism. No apologies, just attitude. I was even given pushback for simply explaining that I had already provided my card information. On top of that, they charged my card the same day and processed the reservation into a leased unit, even though I scheduled it for a later date and I didn't even sign any of their paperwork or lease. That's a major red flag. They also tried to push their in-house protection plan, which I declined since I already have coverage through USAA. That seemed to add even more attitude to the interaction, which was completely unnecessary. When I asked to speak with someone on site, I was told they "couldn't reach the manager" and that they would "send them an email to contact me later." I explained that I don't answer unknown numbers due to the amount of spam calls these days and asked for a direct number, but they refused and would only transfer calls to an office that no one was working in. One call ended with no resolution, and on the next call I was again talked over and even placed on hold mid-sentence. The entire process was disorganized, unprofessional, and honestly felt like no one is actually managing that property in person. All I wanted to do was finalize paperwork and provide insurance and registration to store my classic Mustang. Something that should have taken minutes turned into a complete waste of time. I canceled immediately and went with another storage company in town. The difference was night and day. They had an actual on-site manager, treated me with respect, and handled everything quickly and professionally. No issues, no attitude. Storage King Roanoke is the definition of poor management and terrible customer service. Do yourself a favor and go anywhere else.

Ausy gave very clear and accurate price guidance before the start of the project. Arrived on time,…read moredid an excellent job, made the move very easy and hassle free. Overall very satisfied.. Highly recommed Flex and Flow moving :-)

Everett and this team were fantastic! I moved to the Blacksburg area and had arranged for another…read morecompany to unload my pod. They were not able to unload on the day we prearranged so I immediately looked for another company. I noticed Born Ready Movers had great reviews so I called them. To my surprise they could be at my place within 15 minutes and start unloading. The team was prompt, professional and took care unloading the pod and moving the furniture to my apartment. I can' thank Born Ready Movers enough for their quick response to my SOS. I highly recommend using them for any moving needs. Thank you Born Ready Movers!

Everett, the owner, is very nice and helpful. He answers questions promptly and is on time. Keeps…read moreyou updated on everything and knows the at area very welll. Highly recommend!

Highly recommend winter's storage! We needed a last min storage unit for my son who had to move his…read morestuff from college dorm for the summer. We got their 5X5 air conditioned unit, so reasonable, gave us second month free! Move in was hassle free, clean spacious unit. Staff is so friendly! We will definitely use them in the future.

Highly recommended for Roanoke area storage. Family owned, managed by family- prices are fair,…read morefacility is clean and safe. They will give a better price than some of the bigger companies in the area, and you're going to get good customer service in the process.