Judy was super kind and helpful. I look forward to trusting her and First Security with my property.read more

I am very pleased from start to finish!excellent customer service! Happy to have used their…read morefacilities! Thank everyone for your help!

Bill Craft is the owner, and was very responsive to all my questions. I rented a 5x10 storage unit…read morefor my daughter from May-August and it was large enough to hold all her contents, plus her friends belongings. The cost was $70 per month. I did not get a temperature controlled unit and her belongings (bed, TV, etc. all were fine. Upon vacating the unit, my $25 deposit was returned within a week. Additionally, the unit was conveniently located off the highway and my daughter was able to access it whenever she needed to, by using a code to enter the facility. And her own personal lock on the unit. My only suggestion would be for Craft self storage to implement Venmo or some other payment processing system. Sending the check in an envelope via snail mail, was just a minor inconvenience. But other than that - it was a great experience and met our storage needs.

Mr. Craft is wonderful. He initially did not have any available units, but offered a waiting list…read more Once one was available he set us quickly and gave easy to follow directions to the unit. He offered advice on moving companies and was so fatherly with his sound advice. His units are clean and easy to access. I recommend him whole heartedly.

Highly recommend winter's storage! We needed a last min storage unit for my son who had to move his…read morestuff from college dorm for the summer. We got their 5X5 air conditioned unit, so reasonable, gave us second month free! Move in was hassle free, clean spacious unit. Staff is so friendly! We will definitely use them in the future.

Highly recommended for Roanoke area storage. Family owned, managed by family- prices are fair,…read morefacility is clean and safe. They will give a better price than some of the bigger companies in the area, and you're going to get good customer service in the process.

I cannot say enough amazing things about Big Dawgs Moving Company! These men were absolutely…read moreincredible from start to finish. They were fast, respectful, polite, professional, and beyond helpful throughout our entire move from Radford to Christiansburg. As someone who has a hard time sitting back and not helping, I really appreciated how these guys simply took the lead and handled everything. They made the entire moving process feel so much easier and less stressful. They worked efficiently, knew exactly what they were doing, and treated our belongings with care. And honestly, one of the things that impressed me the most was how wonderful they were with our two-year-old. She was running in and out of rooms the entire time, and they were patient, kind, and respectful toward her throughout the whole process. They never made us feel like she was in the way, and they even chatted with her and smiled at her while continuing to work. As a parent, that meant so much to us! The guys were also genuinely great to talk to, which made what could have been a stressful day actually enjoyable. They unloaded an entire house incredibly quickly while still maintaining such a positive attitude the entire time. Tristan is clearly running an outstanding business, and his team is a reflection of that. These guys are awesome, and it's obvious that they take pride in what they do and in how they treat their customers. We absolutely do not plan on moving anytime soon , but if we ever need moving services again, Big Dawgs will be the very first people we call. If you're looking for a moving company, I highly recommend Big Dawgs Moving Company! You will not regret having these guys handle your move. They were truly fantastic!

Amazing job Great team. They moved heavy items,from multiple locations in rapid order. Treated our…read morehouse very well. Went above and beyond. Dut to our narrow driveway they had to park truck 100 yards from where they needed to be. Still did amazing job. Would use them for any job in the future. You will want to save their number. You don't need anyone else.

We just moved our VT son's things out after storing them for a semester. We were always treated…read moreextremely courteously when we called to make payments or had questions of any kind. Everything was in great shape, with no musty smell or insects.

This place is awesome. Michael was helpful from the beginning. My son is a VT student and we kept…read morehis stuff in climatized Storage there between apartments for six months. Very friendly owners and management and a fair deal. Left a lock for me at cost and handled everything with great integrity. The unit was practically new and easy 24/7 access. I had to access the unit several times at off hours.

Storage King on Berkley Road is the best! The staff are courteous, efficient, and professional,…read moreespecially Brad, the regional, Crystal, and Bex. The staff will work with you. The facility itself is convenient, safe, fairly price, and clean. 5 stars, for sure!

Avoid Storage King Roanoke at all costs…read more This was easily the worst experience I've ever had trying to rent a storage unit, and I've rented many over the years. I showed up during normal business hours expecting to handle paperwork in person, only to find no one on site. Instead, I was forced to sit in my car for over an hour dealing with their call center just to try and complete a simple rental. That alone is unacceptable for a storage facility. The customer service was even worse. Multiple representatives constantly talked over me, interrupted me mid-sentence, and showed zero professionalism. No apologies, just attitude. I was even given pushback for simply explaining that I had already provided my card information. On top of that, they charged my card the same day and processed the reservation into a leased unit, even though I scheduled it for a later date and I didn't even sign any of their paperwork or lease. That's a major red flag. They also tried to push their in-house protection plan, which I declined since I already have coverage through USAA. That seemed to add even more attitude to the interaction, which was completely unnecessary. When I asked to speak with someone on site, I was told they "couldn't reach the manager" and that they would "send them an email to contact me later." I explained that I don't answer unknown numbers due to the amount of spam calls these days and asked for a direct number, but they refused and would only transfer calls to an office that no one was working in. One call ended with no resolution, and on the next call I was again talked over and even placed on hold mid-sentence. The entire process was disorganized, unprofessional, and honestly felt like no one is actually managing that property in person. All I wanted to do was finalize paperwork and provide insurance and registration to store my classic Mustang. Something that should have taken minutes turned into a complete waste of time. I canceled immediately and went with another storage company in town. The difference was night and day. They had an actual on-site manager, treated me with respect, and handled everything quickly and professionally. No issues, no attitude. Storage King Roanoke is the definition of poor management and terrible customer service. Do yourself a favor and go anywhere else.

Ausy gave very clear and accurate price guidance before the start of the project. Arrived on time,…read moredid an excellent job, made the move very easy and hassle free. Overall very satisfied.. Highly recommed Flex and Flow moving :-)

Super, super clean place! Abundance of washing machines and dryers. Our water is off right now due…read moreto all the rain we've had and septic issues, so we've had a weeks worth of laundry for four people. We came right at 6:30, and there wasn't many people here, but even if there were, we still would have gotten a spot. Multiple entrances depending on where you park, open and clean accessible parking lot, and very clean and neat inside. I was surprised. Washing machines look fairly new as well! Multiple folding tables spread around so you don't have to try and fold beside someone else if you don't want too.

Very clean. However someone did take my clothes from the dryer there and I never got them back…read moreafter calling and asking the owner for help.