I'm a current tenant; I'm pleased with the accommodations; need to move to a smaller, less…read moreexpensive unit at or less than $100 per month at the Franklin Road, Roanoke, VA location; didn't see a chat portal. Please advise.

It's virtually impossible to get in-person assistance or a return call from these folks. Couple…read morethat with the outrageous "market-driven" rate updates and you've got a very unpleasant experience. Their marketing strategy is to attract customers with teaser rates and then hope that they'd pay the higher rates instead of having to sacrifice time and effort to find other options and move out. There are much more affordable and better-serviced competitors that I would recommend ahead of Public Storage.

Affordable and reliable place to leave my storage. Owners are great as well, helpful with the…read moreprocess too. Definitely recommend to use them for your storage units!

Absolutely recommend this business! I hear that there will be a U-HAUL DEALER THERE SHORTLY!…read more Check it out, yay!

We just moved our VT son's things out after storing them for a semester. We were always treated…read moreextremely courteously when we called to make payments or had questions of any kind. Everything was in great shape, with no musty smell or insects.

This place is awesome. Michael was helpful from the beginning. My son is a VT student and we kept…read morehis stuff in climatized Storage there between apartments for six months. Very friendly owners and management and a fair deal. Left a lock for me at cost and handled everything with great integrity. The unit was practically new and easy 24/7 access. I had to access the unit several times at off hours.

Bill Craft is the owner, and was very responsive to all my questions. I rented a 5x10 storage unit…read morefor my daughter from May-August and it was large enough to hold all her contents, plus her friends belongings. The cost was $70 per month. I did not get a temperature controlled unit and her belongings (bed, TV, etc. all were fine. Upon vacating the unit, my $25 deposit was returned within a week. Additionally, the unit was conveniently located off the highway and my daughter was able to access it whenever she needed to, by using a code to enter the facility. And her own personal lock on the unit. My only suggestion would be for Craft self storage to implement Venmo or some other payment processing system. Sending the check in an envelope via snail mail, was just a minor inconvenience. But other than that - it was a great experience and met our storage needs.

Mr. Craft is wonderful. He initially did not have any available units, but offered a waiting list…read more Once one was available he set us quickly and gave easy to follow directions to the unit. He offered advice on moving companies and was so fatherly with his sound advice. His units are clean and easy to access. I recommend him whole heartedly.

Night and Day Difference from Other Storage Facilities…read more After dealing with a frustrating experience at Storage King here in Roanoke, I was honestly expecting more of the same, but this place completely changed that. From the start, everything was handled the way it should be. The process was smooth, communication was clear, and I was able to get everything set up without wasting time or jumping through hoops. No confusion, no runaround, just straightforward service. Customer service here is on a completely different level. I was treated with respect, not talked over, and every question I had was answered professionally. That alone made a huge difference compared to what I dealt with elsewhere. David, who helped me, was outstanding. As a fellow military veteran, I really appreciated his professionalism, respect, and the way he carried himself. You can tell he takes pride in helping people and doing things the right way. I also appreciated the transparency. No surprise charges, no pressure to add extras, and everything was explained upfront so I knew exactly what I was agreeing to. The facility itself is clean, secure, and well maintained, which gave me real confidence storing my classic Mustang there. When you're trusting a place with a vehicle like that, security and upkeep matter, and this place checks all the boxes. Overall, this was a night and day difference from Storage King. If you're looking for a storage facility that actually values your time and treats you like a customer should be treated, this is the place to go. Semper Fidelis

This is a great facility! Management is on-site, friendly and accommodating. I was renting a unit…read morefor my job and they would sign for deliveries and allow access to my unit (with permission, of course) to the drivers. This is a very secure process and prevented the need for me to personally be on-site when the UPS truck would arrive. The facility is slightly older but clean and well maintained. No issues with water or pests in the 5+ years I maintained a unit at this location. Good value for the unit size, too.

I came by this location on Monday November 29th to store a vehicle of mine that I've been working…read moreon but just don't have the space anymore and was pleased to see how secure the location is. I was also very pleased with how polite and helpful Todd and Joshua were. Turns out I am not able to keep my vehicle in storage due to the fact that it is not fully running at the moment but Joshua showed me units anyways to compare sizing visually and showing me the lay out of the facility. Todd went ahead and wrote down all of the info on the cost and additional info I would need to have when I get the vehicle running. Their attitude towards me was very welcoming and really showing me of how much they would appreciate my business there and that's something I really don't see every day. Once I get my Chevy running again I will definitely store it there to keep it safe.

Great service and good prices. The personnel is very helpful and friendly. I rented a storage with…read morecontrolled air. The place is very clean. I would recommended to everybody.

Highly recommend winter's storage! We needed a last min storage unit for my son who had to move his…read morestuff from college dorm for the summer. We got their 5X5 air conditioned unit, so reasonable, gave us second month free! Move in was hassle free, clean spacious unit. Staff is so friendly! We will definitely use them in the future.

Highly recommended for Roanoke area storage. Family owned, managed by family- prices are fair,…read morefacility is clean and safe. They will give a better price than some of the bigger companies in the area, and you're going to get good customer service in the process.

Judy was super kind and helpful. I look forward to trusting her and First Security with my property.read more

I am very pleased from start to finish!excellent customer service! Happy to have used their…read morefacilities! Thank everyone for your help!