After U-Haul totally screwed me on an advance reservation for a truck rental, I called around…read morefrantically searching for a moving truck in Roanoke. Not only did this Penske location have a truck for that very morning, but they threw in free furniture pads and a dolly. The woman who helped me was amazing, very efficient and attentive. I cannot recommend them highly enough!

Trailer was ready, even though Internet was down they used mobile phone to complete transaction.read more

Unorganized, discourteous. Reserved 10 foot truck 2 months ago to be be told that I'm getting a 15…read morefoot truck and "I should be happy I'm getting that." Received verify text late for condition to then only be told there's nothing they can do. Truck was in good condition and drove fine. Or else this would be a 1 star review. Don't go here if you can help it.

Highly recommend winter's storage! We needed a last min storage unit for my son who had to move his…read morestuff from college dorm for the summer. We got their 5X5 air conditioned unit, so reasonable, gave us second month free! Move in was hassle free, clean spacious unit. Staff is so friendly! We will definitely use them in the future.

Highly recommended for Roanoke area storage. Family owned, managed by family- prices are fair,…read morefacility is clean and safe. They will give a better price than some of the bigger companies in the area, and you're going to get good customer service in the process.

It's hit or miss for customer service Right now I'm…read morestanding around waiting for one of the 2 people working here to help me

I recently relocated from the Tampa Bay area to Blacksburg, Virginia…read more I shipped my belongings in a U-Haul "U-Box" (similar to a "pod"). The closest U-Haul facility to Blacksburg that accepts "U-Boxes" was about 45 miles away in Roanoke. Initially, the move went well. The "U-Box" was packed in Florida, shipped to Roanoke, and then stored in the U-Haul secure facility for two months until my apartment was available. I scheduled a 7:30 AM time to pick up my "U-Box" in Roanoke, reserved a specialized "U-Box" trailer and a full-size pickup truck to pull the trailer and "U-Box", and scheduled a moving company to be on-site in Blacksburg to unload the "U-Box" and move the contents into my apartment. At 7:00AM I was on my way from Blacksburg to Roanoke when the U-Haul manager telephoned. He reported that the facility did NOT have the specialized "U-Box" trailer I'd reserved, but he'd try to find one. The manager mentioned that he didn't know when this might happen as they were busy. I notified the moving company of the delay. The moving company was, understandably, not very happy that their scheduled morning activity suddenly disappeared. I waited until 10:30 am before I phoned U-Haul for an update, which did me absolutely no good at all because i was "on hold" for an hour, so I finally decided to drive the 45 miles to Roanoke to talk to someone "face-to-face". I was on my way there when the manager called, said he'd found the appropriate "U-Box" trailer, and it would be ready to go by 1:00 PM, roughly 5 hours after it was supposed to be ready. I contacted the movers and updated them. Their comment was "We're busy. Text us when you are actually on site, and we'll TRY to work you in, but no promises". I picked up the truck, the "U-Box" and the specialized "U-Box" trailer at 1:15 PM, in Roanoke and was back in Blacksburg by 2:00 PM. I contacted the movers, who told me that they were still busy, but WOULD work me in after they completed their afternoon job. The movers DID work me in at 5:00 PM, and I returned U-Haul's equipment by 7:00 PM. One day's rental= $100. My experience suggests that customers have not only one, but several alternative plans should "Plan A" go sideways. It's also a good idea to have an extended window of time, like several days, to "make your move" My "Plan A" was using a U-Haul "Moving Help" provider recommended on the U-Haul website to transport the "U-Box" from Roanoke to Blacksburg, unload the contents, and return the "U-Box" to Roanoke. At the last minute, the U-Haul provider declined the job, even though I paid $450 in advance. Fortunately, I'd planned to be stiffed, and had reserved a pickup truck at U-Haul to transport the "U-Box" myself. I'd also found three other labor-only moving contractors on Craigslist, had contacted them for estimates, and had the contact information handy. Incidentally, the U-Haul "Moving Help" provider that declined the job at the last minute (even though I'd paid $450 in advance) was "White Gloves". I don't know why this happened. The company representative told me that they didn't do "U-Boxes", even though they were clearly listed on the website as being able to provide this service. I emailed this company twice to confirm the services needed, and got zero response. I texted twice, with similar results. A representative called me once and assured me that we were good to go, but called later, at the last minute, changing his mind. WTF? It's worth noting that U-Haul is almost impossible to contact, and "Moving Help" is even more difficult. The only way I reached a representative was by posting a negative comment on Twitter. So, think twice before using U-Haul, think several times before using "Moving Help", and have several backup plans, cash, and loads of patience!

I stored my daughter's dorm room items here for summer breaks. The people here are very responsive,…read moreprofessional and courteous. It was a pleasure using their services.

We stored our daughter's car and dorm room contents every summer during the four years she was at…read moreschool in Roanoke. Every year, the move-in and move-out process was very easy. The facility is clean, well-lit at night, with easy access to the storage units. We are sorry we won't be back next year!