Nothing ever works, and expensive to replace anything. Door Lock no longer works with Alexa(I know,…read morewe're lazy, $400 to replace security camera, installed by me. Doesn't connect to thermostats

I had Vivint for about 2 years, equipment was paid off and my bill was no problem at around…read more$45/month. The issue came when it was time to cancel the service. I was moving out of state and needed to cancel the service because I'd no longer need it at my new place. The first time I called to cancel, I spoke to someone who seemed to be a manager, because she offered me all of these perks to stay, including a deferment of my payments until I figured out if I wanted to stay or not. I thought I was getting a deal, until a few months went by and I realized I really did not need the service and needed to cancel. I called customer service, knowing I still had 9 months left in my contract, but my equipment was paid off so it should just be an easy cancellation with an early termination fee. I was wrong. 3 hours later, 10 support agents and 4 departments later, each one repeating the same offers and not communicating between agents, even after I firmly declined them all and said I just wanted to pay the money and be done with it -- I finally was able to pay the termination fee or "buyout" fee and get off the phone. They had me on an initial wait of about 45 mins, and then each agent kept asking for the same information or just wasn't aware of what I was trying to do, and it got to the point where I realized they are trained to drag out the process. IF YOU NEED TO CANCEL WITH THEM, THE ONLY WAY TO DO IT QUICKLY IS TO ESCALATE. Do not let them have you on the phone for hours like they had me! They will have you on the phone for hours, just to submit an email cancellation request. The email you need to cancel your account is : documents@vivint.com and this is the information you need to provide or they will not respond or process the request: Name: Service Address: Service Number: Reason for Cancellation: WILL NEVER RETURN TO THAT COMPANY EVER AGAIN. GET A RING CAM AND CALL IT A DAY.

The equipment functions most of the time, but we've had struggles. Our camera doorbell housing…read morebroke. The tech asked if we wanted a new one since it was under warranty, or he could GLUE IT BACK TOGETHER! New one, please! Trying to reach someone to get customer support is such a time suck. And they have to transfer and transfer and transfer and call this number instead blah blah blah. We're going to suck it up for a bit and try to finish our stupidly long contract, or not. It's a toss up. I would never recommend this company. NEVER! Looking forward to getting back with a reputable security and smart home service.

I would strongly caution anyone considering Vivint to make sure they understand exactly what they…read moreare signing up for and document everything. Our experience was terrible from the beginning. We spent around SEVEN HOURS dealing with the salesperson and installer on the first day, and the installation still wasn't finished. The system never properly worked for us. The installer left screws on the floors of our home despite knowing we have pets and a one-year-old child. There was a hole left in our wall, equipment was left disconnected/not working, and they drilled into the exterior brick of our house. The plug for one of the outdoor cameras also became extremely hot, to the point that I was concerned it could be a fire hazard. One of the strangest parts happened around 11 PM when the installer TEXTED ME asking me to send him the code I had received to review the installation so that he could complete the install review himself. I still have the text messages showing this. The sales process was equally concerning. We were not clearly told that the equipment was being financed or that there would be a hard credit inquiry. I did not understand that this transaction was going to involve financing and a hard pull on my credit based on how it was presented to us. After everything that happened, we canceled within the three-day cancellation window. I documented the cancellation through multiple methods. Despite that, the equipment is still sitting in our home and we have had an extremely difficult time getting Vivint to deal with the situation. From the sales process, to the installation, to the safety concerns, to the review-code incident, to the experience after cancellation, this has been one of the worst experiences I have ever had with a company. I have kept the emails, cancellation documentation, photographs, call records/recordings, and text messages from the installer because the entire experience has been so concerning. I absolutely would not recommend Vivint based on our experience.

We were initially impressed with our phone rep. He took our order, processed the application, gave…read morea install date & quote that was in line with our budget; very important !Then, downhill from there. After the installer arrived everything changed to a bait then switch tactic. He claimed the application was not approved, my credit was not approved(& I know it was), then quoted a thousand dollar deposit(he said per Bread finance) who is supposedly new to their company),plus kept adding to our monthly payment. I ended the application but he kept insisting I call the office. I will not call & go through that confusion again! They are either unorganized or not quite sure what to call it, but definitely not a company you want to get involved with. We can only hope that the personal information they gathered will be destroyed. Stay safe & stay away!

Totally against Vivint. They send sales personnel that ignore do not disturb, no trespassing, and…read moreno soliciting signs and then lie about why they are there. I would never hire any business with such distasteful tactics. This company needs to go under as fast as possible.

Last week, a young man came to my home at 3:30 PM and started his sales pitch. I told him I already…read morehad a service. At 8:20 PM the same day, his supervisor knocked on my door with the same first salesman behind him. 8:20 PM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will AWAYS tell EVERONE about how rude this company is.

Please do not sign up with this joke of a company…read more Horrible company with very rude, untrained and unprofessional customer service agents. Vivint is using a fraudulent method to charge its customers without their approval. The company made three separate charges to my account in one day without my permission. I reached back out to the company to resolve this issue by asking for a refund, and I was told the transaction is legal on their system and they wouldn't refund me, even though I was not aware of the charge, and I do not have auto pay setup. I asked to cancel my service when they wouldn't resolve my complain, they ran me around a loop of five different customer service agents and refused to cancel my service. What law permits a business operation like this? My next move will be a law suit against Vivint, as no business should be allowed to deep their hands in a customer's account, without the customers permission.

Jeffery Trojacek was our salesman and he did a great job explaining the importance of having a Home…read moreAlarm system. He also gave us all the options and why we can feel confident that ADT systems is the best in the industry....! Thank you for all your help making the Garza family feel safe in our own Home....!

If I could give negative stars I would, I have requested to speak with the GM on 3 separate…read moreoccasions and have been met with silence. JT has become unresponsive completely. Absolutely horrible experience with Home Alarm LLC. From the beginning, communication was misleading, promises weren't followed through on, and getting straight answers became nearly impossible once paperwork was signed. Trying to cancel or get assistance turned into a complete runaround. The sales tactics felt extremely pushy, and after installation, support suddenly disappeared. Calls went unanswered, messages ignored, and every conversation seemed to lead to another excuse. I was left feeling trapped in a contract I no longer wanted, while nobody seemed interested in actually helping resolve the issue professionally. If you value honesty, transparency, and customer service, I would strongly recommend looking elsewhere before doing business with this company. This has easily been one of the most frustrating consumer experiences I've dealt with in years. Useless equipment and broken promises aren't even my issue, the customer service is nonexistent. I am still in my cancelation period and there's no response.

The only positive thing I can say I will add first. The techs that have been here to help have all…read morebeen professional, courteous and helpful. Now that I have said the one nice thing. Initial Installation was shoddy with wires running across my garage ceiling and holes drilled from interior to exterior of the house because they can't go into attics anymore. Equipment has not fully worked in 2 years. Even with paying for the extra protection plan they require you to go through over an hour of troubleshooting with hard to understand foreign operators before they will send out a tech, unless you want to pay another $100. Techs have been out 3 times and within days something doesn't work. Over the last 2 years I've spent 10 or more hours on the phone and several days missing work trying to get a security system that works. In this last phone call I was kept on the phone while they "tried to schedule an appt" every 10 minutes the operator would pop back off of hold and offer to sell me something else. A new doorbell camera, solar panels and guess what?! A new higher tier coverage plan that will somehow cover my faulty equipment better. When I finally told them I don't want any new equipment when the stuff I have doesn't work. Immediately the operator said ok well your date will be xyz. So 40 minutes of waiting that was for sales pitches when they had the next appt sitting right there. I don't care if it ever works at this point. Just don't do it. It isn't worth the hassle.

The salesperson never mentioned to my wife that she was getting the equipment through a 3rd party…read moreloan of about $3000.00. We were so angry and confused upon receiving the $3000 invoice. We canceled within the 30-day trial period, and it has been a nightmare. They did not want to cancel and pick up the equipment. We are calling every day and still fighting about this. We were sold under false pretenses. Watch out!! #FraudulentSales #30DayTrial #BattlingAgainstFraud

My attempts to cancel my contract with Brinks and ensure it is not renewed have been an absolute…read morenightmare. I've submitted a complaint with the Better Business Bureau, and since February have attempted calling Brinks dozens of times to cancel. I have been transferred, have had my calls dropped, and have been placed on hold for hours. Update: I was eventually able speak with someone on the phone to cancel my contract without an automatic renewal.

I purchased a Brink's Home Security alarm service almost a year ago. On numerous occasions, the…read morealarm has gone off while I was attempting to enter my passcode, yet I never received a call from Brink's, except for one recent instance. I recently contacted customer service to ask why I was not receiving calls when the alarm was triggered and was told that my system was being monitored. Shortly afterward, I finally received a call regarding an alarm event. In the past, I had service with ADT, and they consistently contacted me whenever the alarm was activated. Based on my experience, Brink's does not appear to be monitoring customers' homes as agreed. I do not plan to use Brink's again once my contract ends.

Had a great experience getting our electrical selections done with HomePro for our new build with…read moreBeazer. Everything went so smooth and we greatly appreciated how Brian walked us through each step in the process, gave us confidence in the decisions we were making, and helped us understand what options were included in our build, total cost of any additional options we wanted to add, and he didn't make us feel pressured to make any decisions that were additional expense. Cannot say enough how different our experience was compared to what we saw in some others reviews, sorry to those that had a bad experience, but ours was great!

DO NOT USE THIS COMPANY!! Install during my new home…read moreconstruction was a disaster. Had to keep calling them to come back out and fix this or fix that. Moron installers thought it would be a great idea to put the woofer connection right in the middle of a walkway. Mind you, this was a NEW CONSTRUCTION!!! The woofer connection could have been anywhere. During the 4+ years of alarm service, the fire department came to my house no less that 8 times for false alarms. Also during the 4+ years of service, I had to replace the battery 4 times. There are actually two batteries up in the alarm box right now. Of course, there were service fees every single time they sent someone out to fix a problem they created. I sold my house and I'll be moving next week. They scan Zillow and all the real estate websites to see who has their house on the market and who might have been suckered into using their subpar service. They started calling me months ago trying to get me to convince the buyer of my home to continue with their service. And tried to get me to move HomePro service over to my new home. That was never going to happen. I'd rather use Chico's Bail Bonds as my alarm company. The cancellation process was easy enough, but I have to pay for the remainder of my annual contract of their epically terrible service. Avoid this company. Do not use HomePro. Don't get them to install anything on your new home or existing home or anything. Terrible all the way around.

Everything is expensive now days... anything that isn't... is not worth having…read more.. Their products and staff are a great price and a great product... I made one phone call and they did the rest... there was no hassle and everything was up and running in no time... if you have nothing but time.. than try a couple of the other companies like i did before coming here and learning the hard way... My installer Ros was well knowledgeable and efficient in what he does.. i would give five stars but i rarely ever give 5 stars ... but the install was a five star for service and promptness..

its disheartening to read the same complaints over and cover again. I too fell for their…read morecancellation scam. Ive called and emailed multiple times and spoken to various supervisors to no avail. If you want to end your service, YOU WILL NEED TO ASK YOUR BANK TO STOP THE AUTO DRAFT PAYMENT. Otherwise, they will continue to bill you endlessly. This is not a reputable organization. Their reps lie and the company commits fraud by stealing your money.

They were awesome. We had really bad luck in the past with another provider at our old house and…read morethis company put us at complete ease. They took the time to really learn about what we wanted to accomplish with our internet service and TV needs. They gave us options and no pressure through the entire process. When they completed the install we couldn't even tell they had been in our house for a couple of hours and everything looked like what you would expect from a professional. We definitely will use them again and refer them to our our friends and family.

From the owner: Kelstar takes great pride in our ability to consistently earn the highest marks of satisfaction on…read morecompletion of work provided. With infrastructure, manpower, and top-notch leadership, Kelstar can take on even the most challenging of tasks for any provider. We help connect you to the latest in technology to provide solutions for your future, whether you are looking for Satellite TV, Cable, Internet and Security Home Automations Products. We represent brands like DIRECTV, Viasat, Vivint, HughesNet & also provide Business Class Phone solutions. As a leading smart home technology provider, vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Our team is trained to install, service and maintain this state-of-the-art I.O.T. technology--helping you to create a more conscious and thoughtful home with a nest PRO. Call us today!