After over 3 generations using this shop, I am saddened to see it has adapted to the ways of the…read moreworld and lost all customer service and even gone further by being rude, unprofessional, and irresponsible. Dropped off 5/11 Told Dave hose was leaking, power steering didn't work 5/13 at end of day , 430, Dave answered saying he had my number down wrong, He stated we have to change the power steering pump, it's shot, and the back brakes need rotors. quote was $774 he didn't know when he could get it done tomorrow was booked and Friday wasn't looking good said it would be done by the beginning of next week. 5 more days, Wed 5-20, almost EOD, 3pm, I called again, Jason answered, "just wanted to get an update on my van", he stated it would be done by end of today, I said ok cool so it will be and he said yeah I had a couple give me trouble but I should have it done by end of day or tomorrow, I said, well is it today end of today or tomorrow because if it's going to keep going I need to figure something out. He immediately raised his voice and began to yell, well I can't help it, we got to work it in, you can just come get it and hung up. Then when I asked you to cal Dad called, it was the same answers. 5-21-2026 Called EOD 430pm, told again be tomorrow. 5-22-2026 2pm, van was done. Informed the total was 1000 to avoid confrontation, asked dad to ask why 200 more, before I could even finish, Jason spoke up said because we had to replace the hose too, I said no that was in the first estimate I told Dave it needed that he added a pump and rotors to the hose and pads. Again being rude and unprofessional, said well we didn't know it needed until we took off, rather than repeat myself n argue with ignorance, I walked out n let my dad finish up the transaction. As me n my fiancee got in our vehicle, we noticed our trash had been gotten into by either a wild animal, their pet shop cat, was holes made in the bag n trash and crumbs scattered, picture enclosed.

My Car was broken down at Circle K I met Jason (happened to be there helping someone else ) such a…read morehelpful guy he tried to get me up and going but couldn't . so I got my car towed in the garage they have been so helpful there's some fuse problem or something .. still trying to figure it out while I am writing this review . but I'll tell you what if you have any problems in this area make sure you go here first!!! They are very honest & Hard working people seems to me . & just want to get you up & going if you have car problems .

Saved Our Road Trip When We Needed It Most We were on a…read moretough road trip from Houston to Appleton, Wisconsin for a funeral when our 2022 Hyundai Palisade died Friday in front of D'Arcy's Pint in Springfield. We called the local Hyundai dealership first and they blew us off with zero help. Springfield Autobody and Towing showed up fast, towed us in, diagnosed the bad alternator, and went way above and beyond -- they offered to come in on Saturday when they were closed and had the remanufactured alternator installed and ready by Monday so we could get back on the road. They genuinely cared about helping a family in a bad spot. Thank you to the whole team -- Highly recommend! -- Matthew (Houston, TX) May 2026

I was driving from Chicago to Springfield, IL with my kids to visit the Lincoln Memorial when my…read morecar suddenly began shaking during acceleration. Nervous to continue the trip with my little ones, I pulled over and searched for a local 24/7 towing company. That's when I found Springfield Autobody and Tow. Not only did they come out quickly to tow us, but they went above and beyond--despite being closed, they didn't want to leave a mom and her kids stranded. They were incredibly kind and welcoming. Their kids even played soccer with mine while we waited! They diagnosed the issue right away--a simple sensor replacement. What they called a "quick fix," I consider a true blessing in disguise. Jerry and Maria, along with their amazing staff, made what could have been a stressful situation feel safe, friendly, and even heartwarming. I couldn't have asked for a better team to help during an unexpected breakdown. Thank you all for your outstanding service and kindness.

Great body shop. Highly recommended. I had over $4500 to my mini van. Work was completed in 1 1/2…read moreweeks and this was right at the holidays. My van looks brand new again!! Highly recommend this shop for all your vehicle body work.

They are great in repairing body work, they fixed 2 of my vehicles after a hailstorm hit.read more

Good estimate provided quickly. Not the lowest bid…read more Convenient location. Very polite person provided detailed verbal information

I Just got my car back from Elite this week and I am thrilled with the results. Not only did they…read moredo a perfect job on the repair, but they also touched up other random spots where I had minor chips in the paint. My 10-year-old BMW looks brand new. I highly recommend Elite to everyone I know. Think this is the third time over the years I've needed their services, and every time they've been excellent.

I found myself in the parking lot of Target with my two year old and a car that would only go in…read morereverse. Had to take an uber home and to work the next day. Got to work and one of my co-workers called Elite and before I knew it my car had been towed, repaired and returned. It's nice to know there are still businesses that are willing to go that extra mile. Thanks Jim Carver Caitlin H

Had a dent repaired, and the paint matched perfectly. Would highly recommend this place. Courteous…read moreand prompt service.

The service at this auto body shop is outstanding! My husband and I have only used Auto Body…read moreAlternative for any body repairs we needed for the last 10 years. Always happy with the work. Matt McGuire has high standard and we've never been disappointed! He's repaired fenders , replaced car doors a few time, and eliminated slashes or gashes. All done well.

Excellent service repairing a big dent in the back right area of my RAV4. The turn around time was…read morevery efficient, in fact one day earlier than expected. The work performed was spotless. I highly recommend this business!! 5 Star. Discount for payment in cash.2/20/26

Very good service. They explained all that was needed so I understood…read more Great value for the service and workmanship. Highly recommended

Very professional. As a woman it's a little intimidating going into a "body shop" however, here,…read moreeveryone was very respectful, and knowledgeable. And took the time to explain everything I asked of them. what a neat place. You can see detail in everything they do. I only went in for an estimate, but they were courteous, and they took the time, I will go there for any of my car repair needs.

Terrific staff and service. Honest pricing and excellent work. They go the extra mile for customer…read moresatisfaction.

The communication from this shop was excellent. The person who answered the phone was pleasant and…read morewe received updates along the way. Grateful for your help during a very stressful time!

If you like stress, this is the place to go! On The Go is more like some guy's garage than a…read morebusiness. Expect a barking dog and owner who makes no effort to shut it up to facilitate communication. Expect an owner whose personality development stalled in high school. Expect condescending answers to reasonable questions. If you do make the mistake of hiring him for something, expect all sorts of games at the end where he tries to pad the bill. Generally speaking, the auto body situation in Champaign is really bad. I suggest that you find a place outside this awful market. I talked to one shop in Rantoul that seems promising. The owner was patient, pleasant, and cheerful. I'm going to visit him next week.

Can not say enough awesome things about Chad and his business! Truly cares about his customers and…read moreknows what he's doing. He's honest, fast, and does the job right. I took my car in for a nasty side dent and scrape which had started to rust, and she came out looking brand new. Chad was even awesome enough to provide photo/video updates of the repair during the process. Very happy. I would recommend On the Go to anyone!