I purchased a 2021 Suburu Outback Touring, have 186,000 miles to date, it has been avery bad…read moreexperience trying to get my car service as required by the owners manual, every time I attempt to schedule service as required it is impossible, it seems the staff regardless of what department could care less of my need also always are reluctant as well as short, and only on a few occasions have I been able to get service with in reason to prevent a possible engine problem or failure, in saying this my only recourse has been to drive round trip 220 miles to St Louis, MO for service, which has been a god sent, always helpful prompt and curtiious with or without an appointment. Never again will I purchase a car from Green family. I have purchased three vehicles in eight years, this will be the last from this group.

Everyone seemed very nice and friendly. That's where the positives end…read more After an hour "diagnosing" our Subaru vehicle (that needed new brakes and we specifically asked for a quote on brakes) the sales associate told us that the tech that reviewed the car found no issue with the brakes...but had $1500 worth of other "optional" things we could do to service the car. After reviewing the laundry list, we noticed that the tech hadn't reviewed the brakes at all (no notes, positive or negative). When we asked about this, the sales associate said that the tech who reviewed our car had already left, so he'd have to have another tech check. After waiting five minutes that tech apparently said it was fine. Mind you, they never took the tires off or actually looked at the brakes, the ENTIRE reason we came in. A complete fumble from beginning to end. I can't recommend a service department with techs that have no idea what they're doing, and are clearly not communicating with their own sales associates.

My van broke down at 3pm Wednesday May 10, 2023 on an urgent trip from Springfield, MO, to…read moreWisconsin. Green's service department gave me a 7am service appointment the following day, and had us back on the road by 11am. I couldn't thank them enough. Great business, great team!

Scheduled appointment fast (same week) was advised will take two hours to complete repair. Waited…read morearound for 3hrs noticing people who came in after were finished up and leaving, asked for status update and was told they havent gotten to it yet, mechanic was on lunch & theres queue ahead of me. Went elsewhere and got resolved within an hour. Wont be returning to this location.

I have a Smart Car. I called several places including Isringhausen and was told by all they did not…read morework on Smart Cars. A stranger was walking by my house and told me his friend had a Smart Car. I asked him where he had it serviced? He called his friend and his friend told me "take it to Floyd's, no where else". My check engine light was on and I also wanted an oil change. They were very friendly, had the oil filter in stock, and they had my car up on the rack within minutes. They charged me exactly what I was quoted for the oil change. They also diagnosed why my check engine light was on and fixed it at no extra cost. I was very lucky to have found Floyd's!

Floyd's is there for you if you have a foreign car. They are always busy but do their best to turn…read morecars around. I am thankful for their shop and mechanics.

They have the worst service department I've ever been to. No one knew what they were doing,…read morecouldn't get any answers and couldn't even tell who was in charge or could help us. We had a recall on a part and after 5 hours of sitting there they said it still wasn't fixed. We live out of town and they wanted us to come back the next day and we couldn't. They didn't have a rental car and did not know if we would be charged for the mistake they made or not. I would never buy a car from them. Worst service ever!

Visited Green Audi because my 2020 Audi SQ5 was low on oil and the dashboard light came on and…read moreneedless to say they went above and beyond to take care of me. I will start by saying I was a little lost upon arrival as I went to the Audi sign but that's just the sales department. You enter the service department through the Toyota dealership. Upon arrival I was promptly greeted and met Emma. I informed her of my concern and not having an appointment and she sad no issues we'll take care of everything and invite me into the waiting room. The waiting room is large, has coffee, water, pop/soda, and popcorn. They also have desk like setups to work too. This service center is amazing and took great care of me on whelm. Definitely go here for service and work with Emma.

I had them do an oil change on my 1973 Mercury Cougar and was told I needed an oil pan because the…read moreexisting pan was rusty and leaking, they found one online for over $600.00 so I found my own from West Coast Classic Cougar for $ 85.00. was charged $884.83 to replace a part that had at most 10 bolts to swap out. It was a simple swap nothing from the suspension needed to be removed, so I am perplexed about the inflated labor cost. I would strongly advise anyone with a classic vehicle to avoid this shop at all "cost" I received a call from Steve explaing the high labor cost to do the oil-pan swap and in the beginning he did inform me that his labor cost books did not go back that far for a 53 year old vehicle so in all fairness I googled the process of replacing said oil-pan and found out that the motor did need to be raised to allow room to make the swap. Steve did explain this to me but when I said that was his opinion boy did his demeanor change and as others have commented he did get rude. so I am amending my review to be fair to the shop; but I still would not recomend this shop for classic car repair. It is sad that it is very difficult to find a reputable repair shop in Springfield for classic cars.

Did everything they said they'd do, didn't charge extra. It was a pleasure doing business with a…read morehonest company for a change. Especially an auto repair place who are notorious for ripping you off. I recommend Jack Stoldt auto service to all!

$500 for a battery. We were totally ripped off. Had been customer for years new management was…read morehorrid.

Would not recommend this business, had a 1 o'clock oil change appointment. We left our car and went…read moreto lunch, came back at 2:10 we were told to be done at two and they had not even pulled it into the bay to start the oil change. We were told it would be next. No reason for the delay we left.

Just had tires put on and the process was simple and quick with no surprises. This was my 2nd time…read moregetting tires here and I will be back!

Used to be a great place when Bob was the service manager. The new dude is terrible at his job…read more Zero communication - I had to call repeatedly to get an update. Don't call at lunch. He likes a long lunch. And don't call after 5:00. He doesn't do OT. When you do get in touch with the leader, he is not professional and more than a little bit of an arse. He told me that the parts my vehicle are no longer made/available. While he was on the phone, I did a quick Google search and found them available. He told me that those places were not OneStop vendors. I also found them at Landmark up on Prairie Crossing - they asked me why OneStop didn't just call them? I won't take my kid's skateboard there as long as the new lead is running things. I am guessing he is a great wrench turner, but he is the absolute worst customer service person that I have ever dealt with. I could write a ton more, but trust me, they are now terrible - not the fault of the mechanics. It is due to one person.

Great shop, very knowledgeable and responsive! Would highly recommend to anyone needing tires or…read moreservicing!

They are honest and provide great value. Thank you Lauterbach man!! Will use again for additional…read moreservices.