I was driving from Chicago to Springfield, IL with my kids to visit the Lincoln Memorial when my…read morecar suddenly began shaking during acceleration. Nervous to continue the trip with my little ones, I pulled over and searched for a local 24/7 towing company. That's when I found Springfield Autobody and Tow. Not only did they come out quickly to tow us, but they went above and beyond--despite being closed, they didn't want to leave a mom and her kids stranded. They were incredibly kind and welcoming. Their kids even played soccer with mine while we waited! They diagnosed the issue right away--a simple sensor replacement. What they called a "quick fix," I consider a true blessing in disguise. Jerry and Maria, along with their amazing staff, made what could have been a stressful situation feel safe, friendly, and even heartwarming. I couldn't have asked for a better team to help during an unexpected breakdown. Thank you all for your outstanding service and kindness.

My car was stuck in a parking garage, which isn't the easiest situation for a tow. Instead of…read moresaying it couldn't be done, Maria and her husband Jerry immediately started figuring out how to help. Maria even came to pick me up, got me a charger for my phone, helped me find a safe hotel, and made sure I had food and snacks while everything was being sorted out. That same evening, Jerry gathered a team of people, went back to the garage, pushed my car out from the 3rd floor and safely towed it so it could be inspected the next day. Jerry told me no was not an option. We hear a lot about "exceptional customer service," but this family truly lives it. The kindness they showed a complete stranger is something I will never forget. They're more than just a business. If you ever need help with your vehicle, you couldn't call a better family to take care of you.

Ron has been in the auto body business all his life. He has worked on all of our family car's…read more Always did a superb job! Very reasonable in ĥos price to do the repair.

Always a great experience. Locally owned with people who care about their customers and making sure…read morethey get the best with on they vehicles

From the owner: Automasters Collision Repair has been providing quality auto body repair for the Springfield,…read moreIllinois and surrounding communities since 1990. We provide both expert color matching and unibody & frame straightening. We work on all types of foreign an

Quality service fast & affordable I loved there service and Rebecca was so pleasant to talk with…read more They are really doing great work there I appreciate them so much for all there hard work thank you much

I sent an email asking for an estimate for detailing my car. I'm unable to take care of this…read moremyself due to an injury. I responded when I was asked for my car's make and model. I did not receive a response, so I have to assume they aren't interested, however I think it was incredibly rude not to respond. I'd give them no stars, but since that's not an option I'm giving them the least number of stars possible.

Their staff are so friendly and helpful! Work done after my car was smashed was excellent. Highly…read morerecommend!

From the owner: Caliber Collision didn't become the nation's largest collision repair provider by accident…read more Recognized as one of Forbes' 2026 Best Large Employers, our team of highly skilled certified technicians and state-of-the-art equipment are committed to providing excellence in every auto body repair to get you back on the road quickly and safely. From minor dents to major collision damage, we have the expertise to handle it all. Our comprehensive range of services are backed by a limited lifetime warranty, flexible payment options, and includes expert auto body repair, dent removal, fender repair, and more. When you hand over your keys to Caliber, know you've made the right choice, and the first step toward Restoring the Rhythm of Your Life®.

I was in an accident. These people helped me understand the process for getting my car evaluated…read more Unfortunately it was totaled but the customer service was good.

After an interaction with a deer I called many shops to see where we could get our vehicle…read morerepaired. Most could not schedule us until over a month out. Caliber was able to complete the repair before the other shops could even start looking at the vehicle. They were quick to act in every way and called with updates regularly. I never once needed to call them to find out the status. Every interaction was friendly and informative. We have our vehicle back and it is as good as new. The work done was top notch. Thank you to everyone at Caliber Collision!

Insurance estimated that my repair should take 8 days. It took almost 6 months! I had to bug them…read moreweekly for 5 months. "Parts aren't here, we don't have the people who can work on this, now it won't turn on." It's a Chevrolet, not a Jaguar. They stole a $250 tent out of the trunk. After 5 months I kept pushing and asked "What parts are you waiting on?" They couldn't get a headlight. I went online and ordered a headlight. Had it delivered and walked it into their office 3 days later. They inflated the bill to insurance from original estimate of $7k to over $11k because they couldn't find a competent technician. Avoid!

Took more than 2 months to finish job. I had hit a deer and smashed the front of my car. Had to bug…read morethem constantly for information. They would never call and communicate. They finally get last part in (headlight) and it takes them a week to put it together. I looked it up and it shouldn't take more than an hour even for an amateur. The fact that they can't finish a simple thing after I waited two months is ridiculous. Had to call and nag for them to finish. Lady on phone was unapologetic to say the least. She could never give me any information. I have to say I've had much better experience and pricing at Vern's or Law Automotive.