I was in an accident. These people helped me understand the process for getting my car evaluated. Unfortunately it was totaled but the customer service was good. read more

After an interaction with a deer I called many shops to see where we could get our vehicle repaired. Most could not schedule us until over a month out. Caliber was able to complete the repair before the other shops could even start looking at the vehicle. They were quick to act in every way and called with updates regularly. I never once needed to call them to find out the status. Every interaction was friendly and informative. We have our vehicle back and it is as good as new. The work done was top notch. Thank you to everyone at Caliber Collision! read more

Caliber will come up with inflated estimates (that are twice the amount of other shops in town) so they can profit off of State Farm by screwing you over. I do NOT recommend Caliber to anyone. Disrespectful, rude, will not listen to you and an awful business model. read more

I've used Zara's in the past with nothing but positive praise for their work and communication. But I recently had a completely different experience with Zara's. I had an accident on a Thursday evening, had it towed to Zara's Friday morning corresponding with MITCH from Zara's. I called him Friday afternoons and he said the mechanical damage wasn't something they fix and that he would have it sent to S&K for repairs. This was on a Friday I remind you, I called on the following Tuesday to see where We were at on the repair side of things and they still had not sent my car to S&K. It was still sitting on Zara's lot with no one there having any idea what they were doing with it. By now Mitch was avoiding every call we made and when he would answer it was the "oh, I was just about to call you" excuse every time. This one experience has insured that I NEVER use Zara's collision ever again. read more

I called Zara's to get an estimate after being in an accident and spoke to Kim directly. She took the time to explain my options and give me an honest assessment. Ultimately it made sense for me to go elsewhere but I appreciate her honesty and will absolutely use Zara's in the future, thanks Kim! read more

Repair was done to high standards and fast (4 days) for a semi-major repair. All in all I am very satisfied with the work done and would recommend this place to others needing vehicle body work done. They also kept me well informed along the way. read more

While on vacation our Suburban sustained right front damage during a high speed accident. I must say that our truck looks fantastic once Zara's repaired it. I will definitely use them again and will recommend them to my friends. read more

Stopped here to ask for help getting my Toyota license plates off (the bolts were frozen and needed pneumatic assistance). The gentleman helped me right away, got the plates off, mounted the new ones, and sent us on our way with a smile - no charge. What a great attitude and great service! I recommend them, definitely! read more

I have paid insurance without a claim for 25 years so needless to say I was unfamiliar with the whole process, and with common business practices today, I was prepared for a fight. I hit a deer in our 3 month old van crushing the whole left front corner, bumper, headlight and grille. The hood was bent and mirror was also broken and hanging off. Zara's exceeded my expectations both in time and service. They gave me a nice loaner at absolutely no charge, had parts ordered and the van like new in less time than it took my insurance to issue a check. It was 4 days done and all behind us. What a refreshing experience, a real tribute to today's local commerce. I can't possibly imagine how anyone could give better service, or provide more professional work. A+ PERFECT, HIGHLY RECOMMENDED! read more

My car has so many scrapes and scratches. For over a year I have been going past places where cars can be repaired but never did I trust my car with any business except Zara's. So, I went back to Springfield, IL today and am so happy that I did. Kim met me at the door. I saw one more time how much Zara staff not only cares about your car, but you. Kim said, "There has been so much pain with the car damage that we just want our client to feel at peace with the repair." Taking the car to be repaired is like going to the dentist--I don't let just anybody look at my teeth. Only Kim has looked at my car. I found two YouTube visits with Brad that I want to share with you. He has gone way beyond his promise for his company, employees, and customer. I was asked today if I would come from Dallas, TX to Springfield, IL to have my car repaired. I would sure try. Everybody cares and does their best! Take a trip with Brad through his Center and learn how your car is made and how he fixes it! read more

Using Zara's Collision Center is a great experience from the very first phone call to the day you pick up your car. Every staff member I have worked with has always been very friendly, helpful and very knowledgeable. Their facility is the cleanest I have ever seen and quite welcoming. Each employee treats your car with extreme care and quality work is quite apparent. I have taken my car to Zara's a couple of times and as far as I am concerned, there is no other collision center in Springfield. Their service, their knowledge and their employees are all 100% top notch! There is not a single negative thing I have experienced there! Thank you Zara's for your fantastic service! read more