They responded to my service request promptly. They communicated very well through my request…read more They provided a flat rate fee of $120 for my junk removal i have been needing for quite some time out of my garage. I had some old scrap wood and pallets to get rid of along with an old twin metal bed frame that was bent. I have used these guys in the past for broken TVs and they have always provided a delightful customer experience. You have the options of leaving stuff out on the curb but I couldn't do that because of my HOA. Also, last time I had left a desk that someone snatched up from the curb. So I didn't want to waste their time again. Their technology use is pretty awesome and respectfully as a IT guy I appreciate how it makes billing simple and easy. You cannot go wrong with this company hauling your junk for you. It saves you time and effort than doing it yourself and paying for the fees at the landfill. I highly recommend using them from my own personal experience.

Fast, affordable quote, and quick to schedule the pick up. Would request a quote from them again.read more

I hired this company back in 2020 and had a really great experience, so I figured I would use them…read moreagain. Unfortunately, this time around, my experience wasn't nearly as good. The actual people who did the pickup were fine. A bit more bumping into walls than I'd like, but otherwise ok. The problem was scheduling. I booked a month in advance and they said they would be there the morning of pickup between 8 and 10 am. They were texting me to ask for pictures of what I needed taken away as early as 8:15. At 9:45 they texted me a quote. I messaged them around 10:30 asking if/when they were coming b/c the pickup window had passed. And then I didn't hear anything until around noon. Two hours after the pickup window. That's when they told me that they weren't going to be there until around 4. In reality, it was around 4:50. The reviews here are still generally really good, so I'm hoping my experience was just a fluke, but the lateness combined with the lack of communication made for a really disappointing experience.

Speedy, friendly, communicative service - have used them a few times for rentals where goods were…read moreabandoned and recently for a purge at a home I just moved to and some small reno projects. Can't recommend enough! Sarah

(Sung to the tune of Ray Parker Jr's 'Ghostbusters')…read more If there's a mountain of trash In your neighborhood Who you gonna call? (Junk BUSTERS!) You got a heap of debris And it don't look good Who you gonna call? (Junk BUSTERS!) I ain't afraid of no junk... Junk Busters USA saved the day for me when I had an entire carport's worth of waste to get rid of before it succumbed to mold/rats/roaches from the summer rains. Don't believe me? Check out the before and after photos and get back to me on that. Excellent customer service from start to finish - I called at 9:30am and snagged an appointment for 4:30 on the same day. (I think it was the tone of desperation in my voice that really got me on the schedule.) The team of two young guys who showed up were professional and obviously loved their job. Extra kudos for saving us a little money. Junk Busters charges by the volume your junk takes up inside their truck. (That is, unless you're throwing out bricks or cement, in which case it's by weight.) I watched them really work at fitting all this loose material into the smallest space possible. Should I ever need seconds for a Tetris tournament, I'm picking these two gentlemen. Highest thumbs-up for their service, a definite recommend! (I do think that instead of naming their truck 'Agnes' they should call it 'Junk Force One'.)

Junk Busters in Austin Texas were able to get me an appointment quickly and gave me updates when…read morethey were on their way. The "FREE No-Obligation Estimate" wasn't free after all, because they said their fee for coming out was $95. The actual estimate only happened after everything has been loaded onto the truck at which point who wants to turn back?

Washer removal was pretty flawless with Aaron and Corbin! They were really professional and…read morepleasant. Also Michael with scheduling was really flexible with a couple of hitches. The pricing was very reasonable also. Overall they did a great job! I recommend their services 100%

I have used Junk King several times and have always been happy with the job they do. Today, Jay and…read moreNoel showed up to grab a few things that are too heavy for me. They were both very polite, extremely helpful, and got the job done quickly. I highly recommend. Thank you!

Outstanding service and response time! Rolin is a joy to work with! Within 30 minutes of requesting…read morean estimate I was fully scheduled with Rolin, and that was on a Sunday night. The next day my mattress (king Tempur-pedic) and 3 inch king sized mattress topper (latex) were gone from my home by noon, at a very reasonable price! The price was only five dollars higher than every other place I got a quote from and Rolin was able to schedule almost immediately, unlike the other company that offered $5 less. I will use Jack Rabbit Junk Removal and Rolin again! Highly recommend! Thank you Rolin!

This is for the branch in the Detroit area. They came the day I called them! Two guys and a truck,…read moreand they quickly filled it to the brim, cleaned up after themselves, then left. The guys were a great help!

They removed everything quickly, price was on point and were great to interact with. Will be using…read morethem again

They did a great job with the clean out. Came over very quickly, loaded everything very…read moreefficiently, swept the space afterwards. Price was very fair for the efficiency and work.

If I could give this business a zero, I gladly would! We've had cross country moves that were…read moresmoother and more professional than this short distance move. My husband and I decided to hire this crew based on their Yelp reviews and what a total disaster it was. Avoid like the plague!!!! If you're looking for affordable movers, AKA UNPROFESSIONAL and CHEAP, then by all means go for it. Truthfully, I don't even know where to begin. - First off, what crew shows up to move you during COVID-19 WITHOUT A MASK?!? I'm sorry, but that is UNACCEPTABLE! That should have been the first warning sign. - We were promised a crew of 4, yet only 3 showed up. Myra the office manager is a terrible communicator and never reached out to confirm times, as this was supposed to be a multi-day move. We had to continuously be the ones to reach out and confirm appointment times. Frustratingly, she had a different story to tell than the crew manager who was on site. Conflicting messages were shared all across. HIGHLY UNPROFESSIONAL! - 75% of crew was highly unprofessional and uninterested in working. Literally, every request we had (by the way, nothing out of the ordinary, we've moved quite a bit and know a thing or two about moving protocol, like putting down runners to protect the flooring - duh!) from small to large, was a no. Yet another red flag. They even had the decency to make snarky remarks. The team lead even threatened me at one point that he was going to "walk out and not finish the job" after I voiced my concerns. Talk about disrespectful, you're not talking to your friend here, pal. I'm sorry - I'm the customer here, and customer service and politeness used to mean something once upon a time. Oh wait, it still does with professional companies! - They had stated that the mattresses would be covered and protected during transport, NOT the case. Our mattress arrived filthy and unprotected. - The icing on the cake was when the crew never showed up on the 3rd day, at the agreed upon time. We called the office number, no luck. No emergency contact was provided. We called the previous crew and were rudely hung up on. No explanation. No call until FOUR HOURS later. Mind you, most of the big furniture pieces were still left unpacked and unmoved. Desperate to get out on time, we hired another company to finish the job and thank god we did because not in a million years would I want to deal with this business in any capacity again! Please find yourself a moving company who is willing and eager to go above and beyond to make an already stressful situation somewhat bearable with courtesy and respect. Edited to add response to business owner: with all due respect, it speaks volumes that you are blaming everything on the customer and have not once apologized for the conduct of your extremely UNPROFESSIONAL CREW or your shortcomings. In any case, I'm glad that other options exist because, rest assured you will never earn my business again.

The movers themselves do a wonderful job, however, if Mayra or whoever screws up the billing, your…read moreliable and she is extremely rude after the fact. Our quote said 2 movers, they showed up with 3. The numbers on what they showed us on site was for 2 but their "swiper was broken." Things happen. Whatever. We tipped fat as common courtesy and etiquette because the guys were awesome. Didn't think much of it during the move because it was all kosher plus I'm dealing with the stress of the move itself. On our credit card, we got charged incorrectly and waaaayyy over the quote and what we signed for when the guys completed the job. We called Mayra and she was unprofessional and disrespectful. "Not our problem, 3 movers arrived and thats what your paying for." Fact of the matter is, we didn't ask for 3 and 3 showed up. Was there an option for the 3rd guy to just sit and watch? Did we sign paperwork agreeing to 3 movers which we didn't need? Answer is no. Take this review for what it is. Other negative reviews revolve around billing issues as well. Be very careful. When we disputed the difference, not the full charge, because that is not right, a magical document with scribble appeared showing we agreed to three movers.

From our brief Yelp conversations, Tommy sounds like a great guy but trying to do business with him…read morehas been extremely frustrating. 1st appointment: no show, no communication. His guys had tire problems but I was never notified until I reached out. 2nd appointment: no show, no call. A traffic-related incident, which again I had to reach out to him in order to learn about it. 3rd appointment: no show, no communication. After the previous failed attempts, I requested his earliest availability. Again, he did not show up and this time failed to legibly communicate the reason. I've given up on trying to enlist his services.

Tommy and the Junkster crew is GREAT! My job relocated me and I had to move fairly quickly. Called…read moreJunkster and they were able to squeeze me in on a short's notice. Most impressed with how they cleared the junk out of my garage. The price was great. They arrived 15 minutes early and finished on time! Everyone was professional and courteous. Highly recommend Junkster.

Spencer is awesome, strong, happy, kind and reasonable. He comes with a trailer, he is very…read morecareful moving things out of your house, he is considerate and careful with the pieces, the walls and the floors. He came twice because he c ouldn't get it all the first time since I added things. He quoted me a price, or an estimate and stuck to it. I tried to pay for the 2 added items and he was a "no", but I paid him extra anyway. I will always call Smiley's first. Did I forget to say some of the things were pool furniture and it was super heavy!?

Friendly. Quick response and junk removal. Cleaned the area. Great value compared to other quote…read moreranges. And above all else, they delivered on their commitment and did it with smiles on their faces. Definitely recommend!!!

This was a mixed bag, I am giving the higher starts due to X and Juan who were the ones to come and…read moreget the washer we needed removed. The gentleman on the phone was the issue. He was nice and answered all my questions, even some pricing questions which I see is a ongoing compliant in the reviews. He took the phone number of my wife as I would be working and that the washer was still hooked up as I wanted to make sure that was not an issue and it said it was not. Then he didn't give any of the information to the men who showed up, they called my number which I couldn't answer and had no idea they would have to disconnect the washer. You could tell X was annoyed but they handled it and got it all taken care of. It was purely do to them and that fact they got it done even with the issues in under my 15 minute break time was fantastic. The dispatch needs work but the people who pick up the stuff were great.

I got a quote based on the junk I needed removed, and everything seemed straightforward at first…read more When the crew showed up, their truck already had junk in it. They tossed my stuff in loosely with zero effort to pack it efficiently, no stacking, no organizing, nothing. Then they had the nerve to charge me for a full load. I was expecting around $400 based on the pre-estimate. Instead, I got hit with $800. Good times... but not good times. Avoid this company if you value honesty and fair pricing. rip-off.