100% satisfied with their service - they called me quickly after I made the request online - they called ahead of of time to tell me they were on their way - they were polite and professional - the price was in line with what was described before their arrival I'd definitely use them again. read more

(Sung to the tune of Ray Parker Jr's 'Ghostbusters') If there's a mountain of trash In your neighborhood Who you gonna call? (Junk BUSTERS!) You got a heap of debris And it don't look good Who you gonna call? (Junk BUSTERS!) I ain't afraid of no junk... Junk Busters USA saved the day for me when I had an entire carport's worth of waste to get rid of before it succumbed to mold/rats/roaches from the summer rains. Don't believe me? Check out the before and after photos and get back to me on that. Excellent customer service from start to finish - I called at 9:30am and snagged an appointment for 4:30 on the same day. (I think it was the tone of desperation in my voice that really got me on the schedule.) The team of two young guys who showed up were professional and obviously loved their job. Extra kudos for saving us a little money. Junk Busters charges by the volume your junk takes up inside their truck. (That is, unless you're throwing out bricks or cement, in which case it's by weight.) I watched them really work at fitting all this loose material into the smallest space possible. Should I ever need seconds for a Tetris tournament, I'm picking these two gentlemen. Highest thumbs-up for their service, a definite recommend! (I do think that instead of naming their truck 'Agnes' they should call it 'Junk Force One'.) read more

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Junk Busters in Austin Texas were able to get me an appointment quickly and gave me updates when they were on their way. The "FREE No-Obligation Estimate" wasn't free after all, because they said their fee for coming out was $95. The actual estimate only happened after everything has been loaded onto the truck at which point who wants to turn back? read more

I've used these folks multiple times. The last two times -- including today -- were not satisfactory. On the previous visit they hauled off rare history books rather than the junk I asked them to, but figured .. ok, mistakes happen .. so used them again today. The price on the website is NOT what I was charged; the price change was NOT gone over before the work started. I pointed that out to the management, response was "website hasn't been updated". Well, that's not my problem. And again, nothing was mentioned before the work was completed. read more

Junk Busters-usa - Attached photo shows price for 1/4 load on the day of work. This is not what I was charged. - Junk Removal & Hauling Near Me - Granger, Texas

I truly cannot say enough good things about this company and the guys that work for them. We just bought a fixer-upper house and ripped up all the carpeting and padding (about 1500 sq. ft.). The previous owners also left a giant pile of garbage in the garage much of which was thrown all over the floor (including broken glass). The owner, Steve, was incredibly helpful. Both Frank and Austin arrived promptly the day we needed them and they were unbelievably polite and professional. Since they charge by the truck load, they determine about how much stuff you have and give you an estimate right there. After packing the truck tight, they CLEANED AND SWEPT OUR GARAGE!! OMG.. it's spotless!! (I hope to upload pix) More importantly, after completing the job, they asked "since we're here, do you need help with anything else?" - (at no extra charge!!!) As it turned out, we were simultaneously selling and dismantling the kitchen cabinets and needed help loading them onto another truck. Without complaint or hesitation they immediately helped out. Full of smiles the entire time. Amazing service: professional, efficient and super nice. HIGHLY Recommend them! read more

Junk Busters-usa - This is the amazing job they did! Garage is completely cleaned. (I wish I took a picture of the "before"). - Junk Removal & Hauling Near Me - Granger, Texas

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Unbelievably rude "Manager" of the company. I'm on a walker due to a car accident and asked if they could open a couple of boxes and take out the heavy appliances for me. Chris, the so-called manager said no, we don't do that. When I responded the guys from Junk Busters did it last time he said they were probably just being nice. His words to me were, "I'm a manager and I'm telling you no." Had I known about this, then I would have paid extra to have some help opening boxes. I'm stunned that an employee would talk to a paying customer like this, especially a customer that has used their services before and planned to again. So, my advice is to find another company that doesn't have a manager who acts like he's doing you a favor by picking up your things. read more

Called them at 2:30. They had an opening due to a reschedule, and arrived at my mom's apartment at 4:15 to clean it out and haul everything away. Paid a little more than I wanted to, but it was worth it. Excellent customer service. read more

God.... I HATE moving. I also detest consolidating. Getting rid of junk is the pits, too. But luckily for us, there's a company called Junk Busters USA that'll show up to your home, load up their massive truck with all your stuff, and haul it away. It's. That. Easy. Their prices are plainly displayed on their website in 1/8, 1/4, 1/3, 1/2, 2/3, 3/4 and whole truck denominations. I had what looked like a ton of stuff, but they managed to squeeze it into 1/3 of the truck ($269 not including a $15 discount if you book on their site). What does 1/3 of a truck look like in terms of junk? A queen-size mattress, bed frame, large 'old-school' TV, an entertainment center, a huge 2-piece sectional sofa (R.I.P, Colleen C's old couch), an old suitcase, and more than a dozen bags/boxes of everything from old dishes to a busted vacuum cleaner. Definitely worth it in my book, especially considering I couldn't lift the coach or bed even if I did have access to a large enough dumpster! The JB gentlemen are thorough, efficient and hardly made a sound as I continued to work... when they were finished, I was able to pay via credit card which I really appreciated. I'd definitely use this local business again but happily, I won't need to since I've been freed of all my unwanted belongings. Thanks, guys! read more

Major Safety Complaint: The man that showed up recruited my 13 year old son to help him move a 400 pound broken appliance out of the house and load it in his trailer. This is dangerous and unprofessional. Period. As a parent, I can't figure out the logic of asking a child to help move a 400 pound appliance - that is what we paid Junk Busters to do for us. If they needed more muscle power to do the job they should send 2 guys to do it. read more

I was needing my garage cleared out prior to my home sale closing. After one rep told me they didn't serve Manor and no reply to my message saying I was a prior customer, a Yelp post about it elicited a response from another rep saying there was a mix-up and Manor was still in their service area. An appointment was scheduled for later in the week. The team that arrived was efficient, professional, and extremely helpful. They asked about items in my garage before loading them up, and took care with items they deemed suitable for donation. After they finished, the gents even swept up my garage. Five stars for the gentlemen that did the actual work! Minus one star overall, for the customer service mix-up at the start of the scheduling. But overall, I do recommend them, and in the event I need junk hauled away again, I'll give them a call. read more

Rip it up, tear it up, throw it in the truck! Rip it up, tear it up, throw it in the truck! We are going to get rid of all our junk! When we moved from Austin to Round Rock we had a lot of junk to get rid of including a decayed big old dog house in the back yard. Since they charge by the linear foot of trash in the truck I was worried it would be expensive because the dog house was big. These guys were great; they used a big hammer to break the dog house into pieces so the space on the truck was minimal. Great work guys. They got rid of all my junk and the cost was very reasonable. Highly recommended if you have junk you want to get rid of. Would I use them again, yes, my wife has accumulated a lot of new junk! Sometimes I think my wife may be a hoarder! Not as bad as those on TV yet but she has a lot of years ahead of her! read more

When it's time to give Your couch the heave-ho Who ya gonna call? Junk Busters! When it's time for your Old loveseat to go Who ya gonna call? Junk Busters! Don't wanna hoard my junk Don't wanna hoard my junk If you need some space And a hand or two Who ya gonna call? Junk Busters! If you need a time That will work for you Who ya gonna call? Junk Busters! Don't wanna hoard my junk Don't wanna hoard my junk Who ya gonna call? Junk Busters! If ya all alone Get on your phone And call Junk Busters! Don't wanna hoard my junk Or be on the Hoarders show Don't wanna hoard my junk Yeah yeah yeah yeah Who ya gonna call? Junk Busters! If you want the best Customer service Ya better call Junk Busters! Lemme tell ya something Living room looks better Don't wanna hoard my junk Don't wanna hoard my junk Tired of tripping over things JUNK BUSTERS! When all is said and done And you want more junk fun I think you better call Junk Busters! read more

We had an old shed, the world's biggest armoir, work stuff, a kid's playground set with termites, a bar, and other items that were of no value but needed to be hauled away and they were pretty amazing what they packed in that truck in no time and could lift. Very professional as well but the best part was there was one item that we realized needed to go at the last minute but was dangerous for 2 men to pick up and they promised to return on Monday with more men. I had already paid and agreed the job was done but good as their word, they showed back up on Monday and hauled that thing away as promised. Very nice and professional as well. Very friendly guys, well spoken, happy to help. I would totally use them again. Well worth the price. No way could we have hauled this stuff. read more

We used Junk Busters for the first time in August 2018 to get our house ready to put on the market. They showed up on time and were very efficient in loading up the truck. The price is a bit high, but for the convenience of not having to rent a uHaul or truck and haul it yourself, it is well worth the price. Based on our first experience, we decided to use them again when we sold our home and needed to get rid of items quickly. The reason I am going with four stars is because they ended up making things right in the end but feel it is important to at least voice some concern. When you book online, the calendar allows you to book on Sundays. So I chose to book on Sunday, November 4. Well they called my husband and said they don't pick up on Sundays. My suggestion would be remove that option on the website. So we booked them for Saturday, November 3 at noon. We also had movers at the house the same day and they finished up at noon so that Junk Busters could come out to haul off our unwanted items. They called my husband at 11 or so and said it may be closer to 2 because their other job ran long. Well by 2 they hadn't shown up, so they call my husband again and ask if they can come and get the items the following weekend. My husband told them, no, we are on a lease back and we have to vacate the home and need the items removed from the property that day. Junk Busters compromised but said they couldn't come out until after 4. We appreciate that they did show up and took care of our items, however, it was a bit stressful ensuring those items would be removed. read more

I'm a repeat Junk Busters customer and can confidently recommend them for all types of junk and trash clean-up. The most recent job they helped with was removing a huge pile of brush I created after trimming dead and dying branches on trees around our house. Prior to this, I've had them clean up and remove other big messes I've created during various home renovation and DIY projects. Each time, Junk Busters is easy to work with, leaves the space looking much better than before PLUS I save my back and a ton of time. When possible, I prefer to support our local businesses... Junk Busters is a local, family-owned business that delivers great service and value. read more

JunkBusters is absolutely fantastic. I had some special requests and less than 24 hours' notice to get some things picked up and moved across town because of a bad work situation, as well as a pretty normal garage cleanout - and a chest freezer that had accidentally gotten unplugged, yikes. The office staff worked everything out for me and got me a team for the next morning. Wow! The team was outstanding. Chandler and Jake were super professional, efficient, hardworking, and just nice as pie. Since I had special requests and it was hard to tell at first glance how much of the stuff in my garage needed to be hauled, they were clear that the estimate might change. Chandler was very careful to update me on the charges I was accruing and to check with me before continuing to something that would cost more. But most of all, their customer service is amazing. Some of my junk had some drama attached to it, and I was upset. These two guys could not have been sweeter or more patient as I made decisions to jettison or keep things. After one of the worst weeks of my life, I had a smile on my face when they left because of their kindness. read more

After a 10-month renovation project, we had a huge pile of trash in our backyard. I called Junk Busters after reading the reviews here, they came out a couple days later and hauled it off in a matter of 20 minutes. From the phone call to schedule the appointment, to the on-site crew, the customer service was top-notch. Straightforward and upfront pricing ensures no issues when it's time for payment. I'd hire them again in a second. read more

These guys blew me away. Josh responded to my online request quickly, and showed up an hour later with an awesome attitude, a fair quote, and a killer team of young guys who did the job with all the enthusiasm of a 14 year old Prog Rocker getting an autograph from Geddy Lee. If everyone I'd hired in the course of finishing out our garage were this great, we'd have been done in three days instead of three weeks. Now, if only I had more junk. read more

Really disappointed, I had an appointment scheduled for 5:00 pm, that was confirmed the day before and the guys called me at work while I was in a meeting the day of at 3:30 to see if they could come early, since it was an interview I couldn't answer or call back until a little after 4:00, and no one answered. Needless to say they didn't honor their original time that was confirmed and just decided to not show up. I wouldn't use these guys, seems like a fly by night company that doesn't honor commitments. So I've already called a competitor that was really helpful and will get my stuff tomorrow. So if you want reliability, call I haul Austin at 512-864-4177. They were super apologetic, and helpful and willing to come out the next day, especially since I collected everything we wanted picked up and put in the garage. read more

FREAKING GREAT! I had not used a junk service before, but was prepping a duplex for sale and had a lot of stuff to haul. Was looking at needing to borrow a truck and spend a full day driving back and forth to the dump...decided instead to look into junk disposal services. Junk Busters scheduled me quickly, gave me an estimate over the phone, and called me when they were on their way. They were on time, friendly, and fast. The two guys loaded the truck efficiently, so that even though I had more stuff than the estimate had covered, they kept the overage to a minimum. My yard is cleared of broken fence pieces and fallen branches, an old mattress is gone, broken lawn equipment, a broken dresser.... DONE. I would recommend them in a heartbeat. Well worth it. read more

After a top to bottom search of all the junk in my house I didn't need anymore, I scheduled an appointment online with Junk Busters to get it all hauled away. The next business day, the owner emailed me to confirm the schedule, which I preferred to getting a phone call. The truck was running early, so they called to ask if they could come early... when I said that wasn't convenient for me, they quickly reverted to the originally scheduled time. The crew showed up on-time, were clean cut guys that I wasn't afraid to let into my house, and they quickly gave me an estimate for what needed to be hauled away. Another truck was in the area, so another crew dropped by to help them load everything up quickly. Steve, the Chief Junk Officer, was riding with the other crew and we chatted while the guys loaded up all of my junk. It was a refreshing change to do business with a company that's locally owned and operated, where the owner is actually involved in the day to day operations. It makes such a difference in the way a business runs when the owner is personally involved. He thanked me several times for my business, and made sure that I was totally satisfied with the work they did for me before everyone left. 5 out of 5 stars... a great experience, and I'll definitely be a repeat customer. read more

I called on Friday, and these guys were at my house on Saturday afternoon. While the owner Steve mentioned that is not typical, it was awesome nonetheless. I'll be honest, my load was a b*tch! I cut down this GIANT BUSH (giggity) that I dubbed the beast, because that sucker pretty much covered my entire driveway. Not to mention a bunch of other miscellaneous crap, that once I got it all piled up for them, was much more than I anticipated and described when I made the appointment. Most anyone would have been like, FML, but Scott & Austin had a great attitude the entire time! I mean because of my poor estimate on my amount of crap, these guys only came with room for half a load, when I clearly needed a full truck. They literally had to go dump their first load (giggity) and come back for a second, again with zero attitude or complaints. I cannot recommend these guys enough, Steve the owner was awesome over the phone, and Scott & Austin did an incredible job. They even swept and cleaned up all the messy debris that was leftover in my driveway when they were done! Definitely using these guys again when I start my backyard patio project! read more

These Junk Busters guys did an outstanding job demolishing a solidly engineered playscape that stood in our yard for 20 years. They did the job carefully and methodically, always keeping us informed. Unfailingly polite and really nice guys. They hauled everything away and cleaned up the debris in the yard. Thank you Frank, Chandler and James! Oh, and I love their tag line: "Satisfaction guaranteed or twice your junk back!" read more

They were great. I just used them today. I needed to have several large pieces of furniture moved out. I would absolutely use them again. They were running late, but I got a phone call from Steve (?) letting me know. Great. They were professional, fast, and careful. Setting up an appointment online is really easy. Some of the low reviews complain about the cost. JB is upfront about what the cost might be based on the amount of space the stuff takes up on their truck so you're not shocked by the cost. It's not about how heavy it is. It's about how much space it takes up on their truck. read more

What a complete rip off. When I called they said they had a $150 minimum and all I had were some cardboard boxes from my move. I cancelled my appt and then decided to just suck it up and rescheduled them within about an hour. Well they charged me $302.00!!! Couldn't believe it. Total crooks. Snapping photos of my boxes because I think they suspected I might complain. I called to complain and never heard back. Do NOT use these crooks. There are other cheaper options or how about FREE if you have a friend with a pick up. Totally ridiculous. They should get ZERO stars. One is too good. read more

If I could give zero stars I would. Were suppose to show up at 9, called at 9:10 to say that they wouldn't be coming because they only run one truck on the weekend and it was broke down! Wow! We needed this done by TODAY! Have a final walkthrough on our home tomorrow!needless to say we won't use them again! read more

we had them come out today and what an amazing job! TJ and Kevin came and took away all of our junk. they gave us a courtesy call about 2 hours early and asked if they could come by. OF COURSE! they were in and out (with a full truck load) all before their original scheduled time. i was surprised at their professionalism and how quick they worked. my husband and i will be calling them again for our next renovation. read more

Thank you to Junk Busters for helping us out during a very difficult time. We were selling my parents' home and needed to get trash taken at the last minute before the closing. The buyers were not understanding that we had been through a hurricane and would not give us any extra time to clean out the home. We called Junk Busters who came within the hour and removed the trash in record time. The office staff and the guys on the truck went way beyond any of our expectations to help us. They also charged us a reasonable price and did not try to take advantage of us due to our circumstances. I would highly recommend this company. Very honest, upfront, and great service. Could not have asked for better service. Much Gratitude to the staff! read more

Excellent customer service from a junk hauling company? You'd better believe it. I am a professional organizer, and when I need stuff hauled away for my clients, it is Junk Busters USA all the way. I love the Junk Busters people, so, so much, and not just because Steve Welhausen, the owner, makes me laugh every time I talk with him. They are the nicest people ever. They arrive on time, they are very professional, careful, and thoughtful, and their rates are quite reasonable. I also love them because they are focused on being environmentally-conscious. They will go to great efforts to recycle and donate whatever they can, to keep things out of the landfill. It's nice to feel good about getting rid of stuff. I wouldn't dream of using anyone else. Why use a national company when you have such a better alternative in a terrific local company, that cares about Austin, and cares about their customers? When you shop local, you reward good customer service and you help Austin's economy. Use Junk Busters USA. You'll be glad you did. read more

These folks get the job done! I had them out twice to a house that I had sold, and they took care of all of my trash problems, including paints and chemicals. They sweep up afterwards and leave everything looking great. Great service! read more

I called on a Friday for a Saturday junk removal, and even though their schedule was full, they squeezed me in at the end of their day. They were fast and did an impressive job. I'd use them again in a heartbeat. read more

Very good customer service, the guys that showed up were very professional and gave us an estimate on the spot. The nice thing is, if they go over the estimated price, they don't charge you any more than they estimated, so no gouging after the fact! We had a bunch of junk to haul off and even a shed to break down and cart away and they did it quickly and professionally. I should have cleaned it all up myself before it got out of hand, but these guys saved my bacon. Kudos! read more

I very rarely do reviews, but these guys deserve a great one. The dumpster at my small condo complex was too heavy for the regular trash pickup. The excess weight was due to the fact that contractors working on my unit put our old floor tile in the dumpster. A bunch of regular trash was then piled on the top of that. The topper was the rain that we got from Harvey waterlogged the whole mess. I called Junk Busters, explained the situation, and explained that I needed the dumpster cleaned out ASAP. They said they would be out 2 hours later to give me a quote and do the work if it was acceptable. I was basically expecting them to show up, look at the mess, and then tell me that they weren't going to do it. I was going to highly irritated since I explained the mess thoroughly on the phone. Here is how it went down: 1) They called 30 minutes ahead as promised; 2) They showed up on time; 3) They were very nice and gave us a quote; 4) They get what they can from outside the dumpster; 5) Dude then gets IN the dumpster to get stuff from there; 6) The whole time they are trying to suggest things that will save us money on this fiasco; 7) They finish the job in like an hour; and 8) They charged us less then they probably should have based on the fact that the whole truck was full (they only charged us for 3/4 of a truck plus $40 for getting in the dumpster). Keep in mind that this is wet trash on top of heavy bags full of tile on a hot, humid Austin day. There is genuinely nothing more that we could have asked of them. Thank you JUNK BUSTERS! TL;DR -- They picked up a terrible mess perfectly. Call them now. read more

Courteous, professional and quick. Steve and his crew at Junk Busters are really amazing. What I think you'll appreciate about Steve is that he quit his hi-tech, high profile job and went no-tech and is happy as a clam. It's really nice to interact with someone who likes their customers and likes their work. read more

This company is great. It's as simple as that. I called several companies when I was thinking about removing a bunch of junk from the garage at our vacation home in Austin and, from the very beginning, they were extremely courteous, professional, and easy to work with. Their prices were only slightly lower than their large, national competitor (who shall remain nameless), but I felt much better about supporting their business because they were so darn pleasant to deal with. Their crew arrived on time, hauled everything away within minutes, and they were very polite and friendly. Someone even called the next day to thank us for our business, which was a nice touch. I rarely feel so good about giving my money to a business, but this one earned my loyalty. Companies that treat their customers so well are a rare breed these days. This is one of them. read more

I work for a nonprofit and these guys have come out twice to pick up mattresses that the community leaves at our trash dumpster. They always respond back in a very timely manner and then they are out to retrieve the item the next day! Steve is awesome! Great customer service, always smiling through the phone and very friendly. I highly recommend them and will continue to use them. There was even a delay due to the weather the last time they came out but they gave me other options as well as continued to notify me as things changed! You cant go wrong with these guys!! read more

I couldn't have asked for more. The crew was on time and literally took care of everything, including climbing up into the attic in the Summer heat and hauling everything out of the attic - and there was a lifetime of stuff up there from my deceased parents. They even were cautious and found a box that contained my father's Purple Heart Certificate from President Roosevelt. It would have been easy to just toss everything, but they realized I hadn't searched the attic and paid close attention to what they found and had me look everything over. The office was great to work with, the crew couldn't have been better. I highly recommend Junk Busters. read more

My boyfriend and I have just recently packed up and moved from Austin, TX, to Portland, OR, and we had to do quite a bit of downsizing. The guys were very friendly and professional and came in and loaded up everything we asked them to (which was a lot) quickly and without complaint! We would totally use them again if needed! read more

If I'd only known... Thirty years of accumulated "stuff", gone and clean in two hours! I'd put off cleaning the attic for many years; I'm not nearly as spry as I used to be, and there's never a good time to be in the attic. Finally, enough was enough, and I searched and found Junk Busters. A simple online request as followed by a prompt return call to schedule. When they arrived, the two young guys could't have been nicer. I told them my dream of what I'd like, and they accommodated. I stayed in one spot; the guys would dig out and show me items; I then simply said 'stays or goes'. They cleaned the resulting empty area and rearranged what I kept, then loaded the truck with what went and were on their way. One added bonus; we all hold onto stuff because we thought it had value, and they were never judgmental and often responded how an item would be recycled or otherwise reused. One slight downside: their online photo of the truck has no reference and is smaller than you'll think (but their upfront estimate will be accurate). read more

I'm a repeat Junk Busters user. They are always the nicest guys. I had a garage full of junk and they were in and out in 20 minutes and they swept my garage for me. Absolutely worth it. read more