I made an appointment to have my Apple iPhone 5s looked at for a possible battery replacement. Took the phone to the store and the technician was able to do a quick diagnostic on the phone. He determined a battery replacement was not going to fix the problem I described and recommended I do not have the battery replaced. I appreciated his honesty. I will certainly return to the store for any future repairs needed. read more

Love these guys!!! I have 4 kids and they wear out iPhones. Every time I go in these guys have a solution and give me straight answers. Very knowledgeable. read more

Super fast, super friendly, and super affordable! They had me and my brand new screen in-and-out in 20 minutes. Will definitely be back... because, let's be honest, I'll probs crack a screen again. They also offer a 'frequent breakers' program for 10% off any subsequent screen replacement! read more

My iPhone screen shattered and I came here because of the great yelp reviews. They certainly lived up to the high ratings! The guys were all knowledgeable and polite and really sweet. The owner answered my yelp online quote right away and there was no change from the price quoted. I was interested in getting a new case as well and they were helpful, but not pushy. Really honest in guiding me to the best for my needs. They gave me 10% off the case and screen protector (didn't even know that was a thing ) since I had my repair done there. The girl ahead of me had a phone that got wet and badly damaged while she was in Thailand and they worked really diligently recovering all her data. They got the phone and even the fingerprint id working again. It's good to know I have a "go to" place now if I need any repairs. Yay 1Up Repairs! read more

Highly recommend! My google pixel screen cracked. I got a quote within minutes and the price was very reasonable. They also verified that they had the parts as the google pixel 1 has been phasing out. The staff was professional, quick, and responsive! I was able to get the phone fixed within 2 hours. read more

These guys rock. The charging cable would not physically fit in an iPad of ours. They found a piece of an old charger in there and got it out for me, for free. They could have charged me for their expertise, but it was such a fast fix that they didn't. Highly recommended. read more

Had an emergency when water spilled on my laptop, the team inspected my laptop (including opening the unit) and provided a free advice without charge. I highly recommend this store for any repairs. read more

I cracked my iPhone 7 screen and got it replaced The price is probably the best I found in Austin The customer service is great, they're super friendly, helpful, and knowledgeable After I originally got it fixed I realized it was responding a bit slowly (if i typed quickly it wouldn't be able to make out the letters) I had brought it in to see if they would be able to fix it but at first they said that's what can happen at times with third party screens However, after John contacted me, I went in again today and they were able to replace the screen and it's working great again! Like I mentioned before, great customer service, just wish things could've gotten fixed the first time I went in to ask about the lagging! read more

I brought my iPhone Max pro 12 to this place because of a cracked screen My screen on my iPhone has iPhone has been cracked for 5 months I've I finally was able to come up with the funds to pay for my screen to be replaced I took it to one up repair And the guy at the desk stated that it would take one hour I was on my lunch break so I returned after work at 6:30 I picked my phone up and it only had 2% battery life I made 2 text messages suggest and the phone went dead once I got home I plugged the phone up the phone up and it never came back on done I called one up repair pair they stated bring it back I brought it back and service technician says that my motherboard is fried how did I go from a crack screen to a fried motherboard This is unacceptable I am in property management and my phone is my livelihood I will see these guys in small claims court read more

I took cell phone to 1UpRepair trailer at 2518 Rio.Grande St. for cracked screen repair. During the repair, Taylor (Fresh) Crutchfield accidentally discarded the phones' speaker. He ordered a replacement speaker and installed it. The replacement speaker is SIGNIFICANTLY inferior to the original speaker (which was discarded in error). I complained...Mr. Crutchfield said he could not ( and apparently would not) do anything more. I complained to the Better Business Bureau (BBB). 1UPRepairs did not respond to the BBB. BEWARE...this business used considerably low quality (compared to original equipment) replacement parts and would not discuss or attempt to resolve issue. read more

I work in hospitality. So I like to think I understand when someone is taking the extra step to please someone. I was trying to replace the cooling fan in my MacBook Pro and my screws got stripped. I called 1up and Baxter told me to bring it in, not making any promises. I brought it in. He got the crews out. he replaced them. and put it in the fan I had. all at no cost to me. It was great. You're an idiot if you take your devices somewhere else. 1up for life. read more

Came in with a broken screen on my phone. They didn't have the parts they needed in store, so they ordered them. After the parts came in, they got it repaired in less than two hours. All of this was great until I realized a few hours later that my camera no longer works. Came out with a bigger problem than I entered with. Can't recommend if this is their usual quality of repair. read more

My (fat) PS3 had the blinking red light of death (where one day it just completely shut down on me while streaming a movie. After that it never turned back on. It would start up for a sec, the fan would briefly kick in, then everything would shut down and the red light would just blink) I looked all around Austin and could not find any other place to repair it (aside from that known spot downtown that charges more), so I decided to give 1up a shot based on the great reviews. I am so glad I did because I was not disappointed. I dropped off my system Friday afternoon and John said if should be done by Tuesday (Monday was a Holiday and 1up was also in the process of moving to the speaker shop next door.) Before I got the chance to call him on Tue, he had left me a voicemail saying it was fixed! Friendly guy, fast service and professional. So far the system is working fine (all of my internal data was intact!) and John provided a 60-day warranty and even said if anything happens in the future he would take care of it. read more

Amazing service! Super quick to fix my cracked screen, very affordable, and super friendly and helpful staff.

Extremely amazing and helpful!! My MacBook wouldn't turn on and I found out it was having a battery issue. Took it to the campus' tech support and they wanted $30 just to find out what was wrong with it (same thing with Apple), but 1up helped me just pop out my back cover and reset my battery in no time at all! Super nice guys and really efficient. read more

These guys are great. I took my iPhone to get a screen replaced. They're friendly and timely. Sure you may pay more than most but they offer lifetime replacement if the screen is defective. That's worth the up charge. I've taken my phone back because the touch wasn't responsive. They replaced my screen under warranty no questions asked. From now on they will get all my phone and referral business. read more

If I could give 0 stars I would. I am a poor college student that got my screen fixed here 6months ago. Last night my phone randomly stopped working to the point where it would not even turn on. I took it to the Apple store and found out that this third party completely ruined my phone by incorrectly repairing the screen and ruining the hardware on my phone entirely. I ended up having to get a new phone because of this place. Never ever ever ever go here. Literally a terrible place. 0/10 never recommended. read more

While the service is courteous and quick, at the end of the day I just simply can't recommend them due to the quality of the repair work they do. I took my iPhone X in because after many caseless years and hard knocks, the screen finally failed. After having repaired at the step but fair price of 150, plus purchasing a new case and having a screen protector installed, I proceeded to promptly drop it from waist level onto my soft vinyl "faux wood" floors, and the screen went caput. I took it back and explained that this was unacceptable. With a case, screen protector, and having been from a reasonable height onto a soft floor, it shouldn't have even cracked. This was after some issues with ghosting and brightness issues, so I figured it must have been a bum screen. I paid another 75 dollars, a deal we came to because they seemed honest and reputable. From that point on I handled my phone with kid gloves, never allowing a situation in which it could be harmed. Well, sure enough, the first fall it has taken it's gone completely once again. This time it fell from my breast pocket onto CARPET while I was on my HANDS AND KNEES! A fall of only two feet or less! After giving them 250 dollars for about two months of screen life, all I can say is how disappointed I am that a local business such as this wouldn't be placing a higher emphasis on durability and quality. read more

Awesome, awesome, awesome! I took a bad fall while jogging with my new IPhone 11 in my hand, and fortunately (or u fortunately) my phone took the impact on concrete which broke the screen and blacked out about a quarter of my screen. I called this company around 2pm - they had the part in stock and was the lowest price quoted and the quickest service when compared to 4 companies. I stopped by 15 min later, and about an hour later my phone was completely repaired and back to normal! Great job and great service! Thank you! read more

I broke my screen and so did my other friend at a concert. We went together to get them fixed, & not even a week later, BOTH of us had already cracked them by doing simple things not even dropped them. The quality of the screens were not good. They gave my friend 50% off another repair, & when I called he offered me $5 off not the same thing. Thats inconsistant & the phones were completely black at this point from little use. I will never return here, the manager is rude too. read more

These guys are great. I've been going to them for years. Fast competent service with manners. The real thing. Go here.

I took my son's very smashed iPhone 5s in for screen repair. This place was by far 5= **. The friendly young lady that met me at the door to show me where to park my car set the tone for this exceptional service.They said it would take about 45 mins and ended up taking about 20 minutes. The price was quite a bit less than the other places I called and the repair is covered for 1 year! Now beat that! Nice, friendly, affordable, centrally located and great warranty. Don't let the near UT location scare you off they have parking, just call and let them know you're outside. No wonder you have such great reviews! Keep up the AWESOME service.Thanks! read more

I dropped my iphone 6s in water and went to this store to see what can be done with it. Saw the reviews on Yelp (more than 4 stars) and I thought why not ?! So, when I go to the store and explain them what happened to the phone, they said they'd need a couple hours to see what the problem is and tell me if it's fixable. I thought, fair enough. I went back after 2 hours after which they said a) my phone is completely ruined and b) I'll be charged 55$ just for running a diagnostics on my phone (only to tell me that my phone is gone). Guys! I knew my phone isn't gonna work the moment I dropped it in the water. All you have to do is tell me which part is flawed and where exactly is the problem. Aaanyway, I thought maybe it's normal procedure with most of the phone repair companies to nominally charge people for running diagnostics (55$ is a bit much, though) so I paid the money, got back my phone exactly the way it was. Two days later, I come back to Chicago and take the phone to a nearby shop(Jet City Device Repair) for a second advice and to confirm if it's completely gone. These guys are completely transparent and told me straight up, that there'd be no fee unless they find out what the problem is and actually fix it. I was surprised and when I did go to the shop, he opened the phone right in front of me and showed me where the damage is. Also, he doubled checked with a couple of other accessories (screen, battery) and told me both of them need to replaced and my phone will be back to normal. 30 mins later! I have my phone back with me with all the data intact. just as it was before I dropped it in water. And keep in mind, this was two days later. With water damage the more time we delay it, the more riskier it can get. They only charged me for battery and screen and my phone is back as new. So, that being said, this is my gripe with 1up Repairs. a) You said the phone cannot be repaired and the motherboard was corrupt. It's not. All it took was 15 mins to ascertain what the problem is and fix it. All done in front of me. This only goes to show that you're incompetent. b) You charged me excess of 50$ for telling me what I already know. My phone wasn't better by any stretch from how I gave it to you. That's just ridiculous. I would've been fine if it's just about point a). Because sometimes you find the problem, sometimes you don't. Or maybe the second guy I showed the phone to, just got lucky (actually no, 5 star rating over 474 reviews, so he knows what he's doing!). But to actually charge me for nothing, that's something you guys should change. Yes, I know you put some labor into it, you might have cleaned the phone a bit, but most of the repair shops are doing it free of charge and that's how you attract customers. If you're going to charge 50$ every time you touch a device, irrespective of whether you repair it or not, that'd be absurd. Just saying. Hope you guys figure this out. Cheers! read more

All the other reviews about the cheap quality is 100% correct, my working phone with a cracked screen has now become a glitched out mess that goes black screen or white screen multiple times a day for hours at a time read more

Went to get my screen replaced, but they messed up the touch screen on their first go. I had to go back a second time, which was free and they fixed the issue, but I'd prefer to not have had to go twice. Pricing is reasonable, service is quick, and the people are very helpful and communicative in their work. read more

Amazing job. The quality of the screen and the attention are great. 30' and less than $100 for a new iPhone 7 plus screen. Totally recommended! read more

The guys who work here were super helpful. He opened my computer and gave me a quick overview of the situation in 5 mins. Didn't charge me anything since my motherboard was a goner. Definitely recommend this place to anyone who needs to get their electronics repaired. read more

Brought my phone in because the screen was destroyed, but other than that it worked fine. I'd been using it with a cracked screen for months. After taking it here, the screen looked like new but it started typing and calling people on its own, taking pics and typing random letters into all my apps. I couldn't respond to texts bc the screen would take over and I couldn't type anything but gibberish. I brought it back and they fixed it at no charge. Not how I wanted to spend my day off but no big deal, they were nice and fast. Now the next day my phone is acting weird AGAIN!! I don't have time for this!! I would rather have a broken screen than a phone that's completely useless. Really frustrating. Again, I had a cracked screen for months and the phone never acted up like this, only after taking it here. I'm sure they will "fix" it again for free under the warranty but who wants to make 3+ trips just to get their phone working? If I knew it would be this much of a pain I'd have just bought a new phone. read more

I'm hoping 1 Up takes this as constructive criticism. Techs were kind and knowledge about device issues. Came in for a display and rear glass replacement on a XS. Price was fair for the work expected and I was happy to work with a local austin business. Device was returned on within the 2 day window provided and there were slight issues present. The rear glass exhibited clear overuse of B7000/T8000 glue with globs oozing out around the edges. The rear replaced camera glass also exhibited similar signs of adhesive overuse. Within minutes of leaving the rear camera glass immediately exhibited signs of condensation which appears to have mostly gone away. The display was not reprogrammed with the MTSN of the original oem apple display and as such features like true tone would not work. I have dropped an email and hope to hear back a response. Overall i wished the small things were focused on to ensure that the customer gets back a device with similar to factory finish and function even if it takes a few days longer. read more

I brought my Iphone here for a screen repair after I dropped it and shattered the screen. The customer service was great. They replaced my screen in 45 min. It looked great. After I had my screen replaced I had a ton of problems. My phone would open the camera on its own and take dozens of pictures. My text messages would automatically be read causing me to miss them. I would have taken my phone back to 1Up for a refund but I was only visiting Austin and had returned home after I noticed these problems. I know it was the screen repair because my phone was not acting up like that before or after I shattered the screen. I ended up getting a new phone altogether. read more

Misleading and Unhelpful I asked for a quote to have my iPad replaced. My request clearly stated that I needed both the screen and the LCD replaced. They told me it would cost $100+tax. When I took it in today, they told me it would be $175, despite this being listed nowhere on the website. Despite the fact that they misread my email and their quote was misleading, they would not work with me. No apology, no nothing. Terrible customer service. I will never go here again. read more

Exceptional customer service. It's obvious the people here want to earn your business instead of take your money

I would not recommend this place. I had my screen replaced by them 4 months ago, and had to take it back the next day because they installed it incorrectly and the touch screen was glitching. 4 months later, my screen went fully black even though it had a case, screen protector, and was never dropped or cracked. I took it back to them, and they said it was out of warranty and that I would need to pay full price for a new screen. I had my first screen for 4 years, but a screen from this place lasted 4 months. This place is a waste of money. read more

1UP Repairs did a great job repairing my laptop's dead screen. They even found a used part to save me a bit of $$$-- much appreciated! Hopefully I won't need laptop repair again for awhile, but if/when I do I know where to go. Thanks! read more

AWESOME UPON AWESOME UPON AWESOME!!! I wish every business was like this one. They diagnosed my repair problem on the spot, did not try to upsell me on equipment (like those Asshats at Best Buy that always try to sell me Monster Cables), and they were not pushy. Uber professional, clean store, nice layout, great staff, excellent service!!! read more

I HAD THE WORST EXPERIENCE EVER!!!! I walked in after previously calling to get a price quote about a iPhone 6 screen repair. I own a few phones due to running multiple businesses. First comment the employee stated was, "Wow, you have a lot of iPhones" I simply responded "It's for business". Another employee priced the repair for me as his colleague inspected my iPhone. I received the fees associated with the screen repair and immediately noticed a core charge of $10. I asked what the charge is for and the employee stated. "Because we can't use the screen from your repair we charge a core of $10" How does this even make sense if your bringing a cracked screen in for repair?? I told myself ok, its only $10. My total came out to 89.00 plus some change. I gave the ok to repair my iPhone 6. The employee then proceed to ask basic question pertaining to the repair. Phone number, Name, iPhone password to unlock it. I provided the information and got an estimated repair time and left. The iPhone was disabled from using my fingerprint passcode and trying to input password on my broke iPhone. I also misplaced my iPhone and used find my iPhone to locate it. I could turn it off because i can't unlock my broke screen and the iPhone must be connected to the internet in order for the phone to reset the LOST MODE. The manager called the number that was attached to my iPhone that was in Lost Mode. I immediately answered and informed the manager that i just dropped my phone off to them for repair. He then asked me "So, why is your phone in lost mode"? After providing all the answers to his question I asked him. "Why are you questioning me about my phone if I just provided you with all the information to verify that it's my iPhone"? He then replied back, "You know what, you can just come get your phone we are not going to do the repair". I said "Gladly". I felt like because I walked in with basketball shorts, 3 phones, and had dread locks I got profiled. Not knowing the background of why I have multiple phones, I got treated like a phone thief, or maybe it was because of my race. Not sure but I didn't receive proper customer service. I don't write reviews normally but I felt mistreated and interrogated from a repair company. I wouldn't suggest giving them your business as they don't care about the customers. read more

Let me guess, you've just shattered your screen and are looking for the cheapest place to have it fixed, pronto. Let me stop your frantic search and tell you-- it's here. These guys were easy to work with and got the job done quickly. They even have a frequent destroyers club if you break your phone often (lol). The only thing I would change about this place is that I wish they had more parking (I know, such an important thing, right? But I can't just outright admit that they are wonderful) All in all, fantastic customer experience and quick service. UPDATE: My boyfriend and I returned here to have them look at his cellphone. It turned out he just needed a new battery and it only cost us 20 bucks. They even gave him a 6 month warranty and were really cool about us returning the battery in a couple of weeks if that didn't fix the problem. Again, fantastic service and really good guys. read more

Called at 9:50 on Saturday. They open at 10 but someone answered! They replaced the screen on a broken iPhone SE while we are lunch. Very fast service!! read more

They made my life so so much easier- As luck would have it, I dropped my laptop the week before finals. So, after going to the campus computer store and getting told it'd be 2 weeks before they'd have it fixed, I was recommended to check this place out. I went in, told them my problem, they took it in the back and came out 10 minutes later with a perfectly working laptop. On top of that, they said it was an easy fix so there was no charge. Couldn't have asked for a better experience, my stress went from 100 to 0 real quick. Thank y'all so much! read more

I have been here several times now, and they have always taken great care of me. Whether it be a cracked screen, or just something as simple as tightening loose screws - they get it done in a timely manner. THANKS! read more