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    195 Self Storage

    5.0 (1 review)
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    Updated over 3 months ago

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    7 years ago

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    Zip To Zip Moving - Members loading items onto the truck

    Zip To Zip Moving

    (163 reviews)

    I had a fantastic experience with Zip to Zip for my out-of-state move…read more Alanna Brown, my relocation specialist, was patient, honest, and incredibly knowledgeable. She made the entire planning process easy and found me the best-priced moving date. All I had to do was send photos of my apartment--she accurately documented my inventory, provided a competitive quote, and, most importantly, the quote was honored with no surprises. On moving day, Ika and Soso arrived right on time. They worked quickly while taking great care of my belongings, and they were both friendly, professional, and genuinely enjoyable to chat with throughout the move. The entire move was completed just under the estimated time, and the final price matched the quote exactly. Reliable and transparent - highly recommend.

    Absolute nightmare experience--…read more punitive communication, withheld delivery, and extortion tactics. My family and I used Zip to Zip Moving for our interstate relocation, storing our household inventory temporarily while securing our permanent residence. From the start, we experienced major friction with unexpected and drastic price increases that required hard negotiations just to bring down to a semi-reasonable level. Unfortunately, that pushback resulted in direct retaliation from staff. We provided our new permanent address and delivery instructions multiple times, only to find out that a representative named Lucas intentionally failed to log or update our information in the system, leaving us stranded out of the delivery queue and forcing us to sleep on air mattresses in an empty townhome. When we finally secured a written email confirmation for delivery between Monday and Wednesday from another representative, a staff member named Noah called with an arrogant, bullying attitude, trying to gaslight us with a sudden, zero-notice Sunday ambush delivery. When we held firm to our written delivery window, Noah and the team escalated to blatant extortion--threatening to withhold our household goods and slap us with fabricated cubic-foot penalty fees. Deliberately failing to process relocation updates out of petty office friction and holding customer property hostage over forced, unagreed-upon scheduling is completely unacceptable. If you value your property, your time, and basic accountability, look elsewhere.

    Clutter

    Clutter

    (25 reviews)

    The advertisement for this company is great and very persuasive. My personal experience was not so…read moregreat. Because I was having my home renovated I needed short term storage services. I booked my appointment and identified the items I wanted stored however, once they actually stored my belongings I got a message that I would actually need a larger storage space. The actual space is never shown to you in any way. The also are supposed to itemize what you store with them with photo proof. When I saw my itemized photos it showed the boxes but not the items inside and some were duplicated. Immediately complained when I noticed the duplications and I was thankful I didn't store my computer with them because they would have easily gone "missing". Then the day I requested my belongings to be returned. My couch is returned with a broken leg which the movers on site took immediate responsibility for. I had purchased insurance through there company so I make a claim. However, if the claim is approved for $150.00 which is way below estimates I submitted and didn't fact in transport of the item. Once again I submit a complaint and they say that they don't cover transport or onsite repair fees. I took the $150.00 but I would never work with this company nor would I recommend them to a friend or even an enemy. Nothing was honest or upfront about the entire process. Never again!

    Theodore and Damir were amazing. Handled all of our items with care. Packed and disassembled…read moreeverything quickly and efficiently.

    M&M Movers

    M&M Movers

    (18 reviews)

    if I could put NEGATIVE STARS I would absolutely do so. I used this company a little over a year…read moreago to not only move but store my things until I could figure out my next move. When I finally went to move my things from their unit to a different one, my boxes were just tossed in what looked like a junk heap with ZERO care and I found out I was being ridiculously overcharged for literally a square spot in a garage. As my family and I were moving my items from their unit warehouse to our own truck we rented because the owner was going to charge us too much money for his employees to do it, EVERY BOX or piece we moved had broken, missing or damaged sections/items. the owner watched us as we took each box literally blaming us because we "touched it". the owner of this company is FOUL and nothing I owned was packed with care. I'm now finally unpacking, and I have THOUSANDS of dollars of damaged and missing items. I will one hundred percent be reporting them to the BBB and I hope they get stripped of all of their awards. THIS IS ADDED AFTER THE COMMENT FROM THE OWNER- MASSIMO- you are an absolute jerk I still have threatening and disgusting text messages from you after I called to say things were damaged. LITERALLY AT THE FACILITY YOU SAW ME TAKE ONE BOX AT A TIME and saw my face as I heard broken contents and you did NOTHING. I did not pack my boxes on moving day your team did and they did it TERRIBLY I even bought them lunch and tipped. Your team threw things in boxes and unloaded into a literal heap of a mess in your garage. And then you charge $300-500 a month for nothing. PUBLIC PLEASE DO NOT BE FOOLED BY A GREEDY MAN WHO TREATS CUSTOMERS WITH DISRESPECT. I hope the public does understand your company is a disgrace and I will send ANYONE who asks to see pictures and the bill and messages what I have. Massimo you are the biggest liar ever. My father dropped nothing. And you took no pictures you stood there like an A just silently watching and laughing. Please stop fooling yourself. Please don't print lies they last forever. You put me through absolute MISERY.

    I simply stated on my review which I can't comment on that everyone needs to throughly inspect…read moreevery piece of furniture prior to signing paperwork. There is no need to be rude and I did mention the workers were polite. I didn't realize how thankful I should be over $50 that cost me so much more. I also stated I didn't inspect every single item which I should have done prior to signing anything! Maybe you could re read my review before replying hastily.

    195 Self Storage - selfstorage - Updated August 2026

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