I decided to hire out 1920 Bar for my birthday & paid the deposit a month in advance. I also visited the Bar on 2 occasion to ensure everything was in line for the date of my birthday service, which I was told it was & that I had nothing to worry about.
An hour before attending the manager 'Val' called me and mentioned that I would need to pay for the DJ hire, something that I was already told was within the bar spend of £1000 by another colleague at the Bar, on the two occasions that I visited the bar. Val then told me his colleague had given me the wrong information and that he could only apologise. That was Strike 1.
When I arrived at the venue, I saw that the manager 'Val' had taken it upon himself to move my party to downstairs instead of upstairs where we had originally agreed on. This was something I was very unhappy with as the downstairs is not as nice and is not what I wanted. That was Strike 2.
Val then added that I would need to pay an additional £100 on top of the DJ payments that he was also demanding. I was surprised to say the least as I was not told this information in advance, instead all he mentioned was that his colleagues had given me the wrong information and all he could do is apologise & that I would still need to pay £200 on the spot if I wanted my party to continue.
In addition to Vals rudeness and extremely poor customer service! The bar also ran out of alcohol and sugar for COCKTAILS! A bar that could no longer make cocktails but still wanted me to reach the bar spend, when the attendees of my party could not buy drinks !!!
There were so many problems that the bar staff had created all on the night of my party and refused to rectify, instead all the manager did was shout, complain and continue to be rude to me and guests throughout the night. He then threatened to call the police if we didn't leave by 1am. Despite me trying to settle matters and still enjoy my night it seems like the bar staff, wanted to go out of their way to make my day a complete disaster.
It was absolutely ridiculous. The service was terrible! Val has disgusting customer experience and continued to raise his voice at me and my friends for my party. This bar ruined my whole birthday and I would not recommend them at all to anyone at all! read more