Last Sunday was the worst frozen yogurt ever. They're supposed to do something to the machines called priming before the yogurt/ice cream liquid freezes. It puts air in it so that it's light and creamy. If it's not done, it comes out dark, icy and heavy weight wise. Plus it can make you SICK. Well all the flavors were this way. I didn't want to disappoint my 4 year old so we got it anyway. Such a small amount came out to over $9 bc it also weighed so much! Sure enough, it gave him diarrhea. read more

Finally frozen yogurt uptown!! This was very exciting for me. They had my favorites, mango and red velvet and are in an ideal location for summer, right along the Hudson with amazing views and a park across the street to relax and enjoy my froyo. Great customer service and very nice modern bright place. My only let down, no popping bobas! I am obsessed with these balls and can't have my froyo without them! So I hope this place gets them soon so I don't have to walk 10 blocks for them. read more

I will continue to go because its pretty much the only spot in uptown Hoboken. But with a market so saturated, you have to be on point. It pains me to say- The yo. It was not fro. Despite the rainbow of delicious sounding flavors, the two I sampled came out drippy and definitely not quite solid. Within seconds my creation was a yogurty, toppingy soup in a cup and that is not cool. Literally. The toppings are high quality and the area is very neat and clean. But the yogurt itself was unsatisfactory. read more

This is definitely the best frozen yogurt I've ever had. When I first discovered "froyo" I didn't jump on the bandwagon and fall in love with it instantly. Hoboken being a froyo fest, it's been hard to dodge the 4 years I've lived here. However, I was definitely intrigued by 16 Handles decor and location and that alone had me excited to go and try it out. I will again say that this was definitely the best frozen yogurt I've ever had. They have 16 flavors and I tried 3- Cinnamon Bun, Graham Cracker, and Vanilla (they have more elaborate names for these flavors but they're escaping my mind right now) and they were all delicious! Not overly tart, not overly creamy, but they were on point. They even smelled good! I think their toppings bar blows away any competition as well. The cheesecake bites tasted like actual cheesecake. They had a large assortment of fruits and chocolate candies, and a whole lot of sauces to accompany. I got marshmallow and it was heavenly. If you live in Hoboken, you have to come try it out. Between the taste and the view, it's great for a mini treat! read more

Love that they allow samples. The flavors tend to be hit or miss -- some are delicious, some are a little fake-tasting, some are cloyingly sweet...This is where being able to sample gets to be extremely helpful! Great selection of toppings. The last time I was there, at least 3 machines were out of service (I want to say 4?). That was a buzzkill. Maybe it was just because we stopped by on a busy Saturday. No worries, we each got something to satisfy our sweet tooth while relaxing along the water. One word of warning: We've only been here in the evening...and there are usually kids running around (I don't blame them for being so excited!). Try to time it so that you can get in, get yours, and get out before they take over. If not, it's a small shop -- easy enough to give them a minute or two at the machines before you help yourself. read more

Where to begin? Basically they are doing well because they have zero competition! Aside from the ice cream truck near pier 13, there is no one to compete with. This having been said, the yogurt and toppings are good, but the place could be cleaned up a bit. The owner is making money and doesn't care that we are staring at filthy fingerprints on the protective glass over the toppings. No one is cleaning up the tables and I saw half started containers sitting right under the yogurt spigot. I could do a better job managing this place in my sleep. read more

GAAH I WANT TO LIVE HERE I came on opening day when they had the free yogurt (which was altered to a $5 maximum XD) and I just fell in love with this place. I'm so happy that I live close to this place, but I just wish they had smaller cups because I do take advantage of the self-serve aspect of frozen yogurt bars. ERMAHGERD COME HERE OR GO TO HELL FOR YOUR SINS read more

This is not only the best place for a treat but also has the most magnificent views of Manhattan from its windows. And now they are open year round too! read more

Great place to stop by on a hot day. 16 varieties of self service soft serve sold by weight with plenty of toppings and extras! Particularly liked the pistachio and salted caramel. Not bad value, but not cheap either - worth it with the sun shining! Would definitely come back to try some of the other flavours. read more

Delicious! The graham cracker flavor is my favorite :) lots of fun toppings. Recommend grabbing a cup and sitting by the water to enjoy the stunning city view! read more

Came in here the other day... I'm not really into that whole froyo mumbo jumbo but it was AMAZING. When my family and I came in we were greeted by the most enthusiastic people I've ever seen in a place of business. My wife is allergic to nuts and one of the girls there, i think her name was Barbara, went out of her way to make sure she got toppings that were brand new and didn't touch any nuts. She also was very sweet and made us feel right at home. I will definitely be coming back for the birthday cake yogurt and mochi!! read more

It makes me sad to write this review, but after my experience last night I had to say something. My husband and I go to this location every week, usually on Sunday evenings. It's a little on the expensive side, but it was our weekly treat and enjoyed seeing the new flavors and topics. The store was clean and the workers were nice. I'm not sure if there is a new owner or management, but this location has severely gone downhill this summer. The machines are always broken and leaking all over the place, and there are rarely new flavors. The previously nice toppings like fruit have been replaced with cheaper items, such as stale cereal. The worst though is that the place is understaffed and a disaster. Last night when we were in the trash can in the back was missing, so customers just put their half-full, half-melting cups on the back table. No one seemed to be making an effort to clean it up. There were toppings all over the counter and on the floor. There were only two workers even though Sundays are one of their busiest time, and both seemed like they would rather be tortured for the rest of eternity than work there for another minute. I'm truly sad that this place has gone downhill so badly, and we will get our Sunday evening treats elsewhere from now on. read more

Amazing flavor combinations to choose from! The toppings are usually always very fresh and you can put as much as you like. Now that the weathers warmer it's Nice to sit outside and enjoy your tasty treat Or you can take it to go and walk about read more

As a resident to the area for 6 years, I always bring friends and family by your location for a treat. Last night wasn't any different, my boyfriend and I checked on your website to ensure that we could take a walk and come by for yogurt. As we got to your store at 10:07pm your cashier said "we are closed, but if you are quick I can take you." We agreed and walked in, as I begin serving myself my yogurt, literally cup in hand, handle down; your in store manager starts screaming "store is closed, cashiers shut,!" as other customers had walked in behind us and starts turning all the machines off, including the one I was currently using/serving myself. My boyfriend, me, and possibly 5 other, strangers/customers whom I do not know, were perplexed. We all said to each other and at her stores hours are until 10:30pm. She self identified as the manger and stated, we are closing early because "I feel l like it." We were immediately escorted out of your store by this "manger" with very little to none in customer service skills. I stood outside verify on your websties the store hours and again very perplexed about what had transpired. I cannot believe I was just treated this way, the machine was turned off on me as I am physically pouring yogurt and a manger who says, "because I feel like it." Last night you would have had at least 7-8 additional customers between 10:05pm and 10:30pm. The managers behavior is foul and it is unfortunate but going forward I can take my business where I will be treated respectfully. read more

16 Handles - Ice Cream & Frozen Yogurt Near Me - Hoboken, New Jersey

What happened to this place? I came in tonight and a few flavors were completely out of service. I tried one of the few working flavors and it just poured out like soup. The place was also a mess. The floor was dirty. There was drippy ice cream everywhere. Please, please hire friendly professional staff and clean up before the weather starts to get nice again! read more

Froyo tastes good, but the the hourly employees have no accountability. Dirty handles and topping bar. Kiwi all over the floor. I pointed out how I stepped in it and almost fell and they didn't even clean it. No sanitizer and napkins all out by the handle station. Out of what I would assume would be their most popular topping - cookie dough. Stock up on that, you know customers really like that topping. Didn't ask me if it was for here or to go and just stuck a spoon in my froyo and I had to ask to have it to-go afterwards. Just a dirty place all around. read more

The Salted Caramel flavor is AMAZING! I wish they had some smaller cup options to help me with portion control, but then again I guess that is how they make their money. I wish they were downtown. So delish! read more

Best FroYo in Hoboken! All the flavors are delicious and I love that they put the allergy info on ALL products, toppings as well! Only place I'll bring visitors! Love love love! Wish it was closer than 11th st! read more

Subpar all around. Poor topping selection (who doesn't have cookie dough?!?) and limited flavor selection (note to PB lovers there was NO peanut butter flavor.) The worst part, sadly, was the froyo itself. Such a bizarre consistency and texture. It was so watered down it came out looking like a frozen ice. Very disappointed compared to other 16 handle location experiences. read more

I have to echo what a lot of the other recent reviews have said: very dirty and it used to not be like this. The people that worked there didn't seem to care and when I went up to pay, one had her back to me talking to the other for awhile. And then said nothing to me. We were there for about 20 minutes and 4 people had to go up to the front to tell them how disgusting the bathroom was and they couldn't go in. Trash cans filled with trash. Won't be back unfortunately. read more

My favorite fro-yo place. I usually end up spending more than I should here but I can't help it, their toppings always look so good

Really good frozen yogurt! I love that it is self serve so you can select multiple favors and toppings. The only reason I didn't give 5 stars is because many flavor were out when we were there so the selection was limited. read more

Yum yum yum!! Love it but prefer to go when there are no kids (sorry parents). It gets a little hectic with the kiddies who run amuck. When it's quiet I enjoy the experience. Plenty of toppings and flavors but they do run out and forget to mark the machines as 'out'. Highly recommend! Clean, fun, and delicious! read more

They have some pretty unique flavors. Lots of toppings to choose from, too. I like this froyo spot more than most!

16 Handles is always my go-to when I'm looking for a sweet treat. The yogurt flavor options are endless and there are always new options to choose from each time you walk in the door. There is so much variety in the topping options as well - healthy or not so healthy, they have it all. Highly recommend on a hot summer day or a chilly winter day - any day of the week, month, or year basically. read more

Place used to be great but now would call it 7 handles as they are out of flavors all the time. Nutrition signs are frequently out of order which makes it difficult to pick healthier options.. I'm not sure what happened since it opened a few years back but not worth the trip anymore.. Hopefully they read some of the recent reviews and so a major overhaul. read more

This 16 Handles location is the cleanest, most well stocked I've seen by a long shot. I've been to plenty of the busy, rowdy, dirty locations in NYC to know that we have a great one here in Hoboken. Not only are the patrons always very courteous, so are the employees. I'm a huge fan. Just wish they didn't close for the winter season because I want my froyo year round!! read more

Awesome frozen yogurt. And ridiculously good flavours and mixes of flavours. Made better at this location by really friendly staff (who kindly look the other way if you get a bit heavy-handed when sampling flavours!!). Typically plenty of space to sit other than a warm Saturday mid-afternoon. Cool layout, great rewards program, nice seating, perfect location on the water. And like really cheap for such good froyo! read more

I heard this place is a chain, but I needed a quick fro-yo fix, so I stopped by one in Hoboken. The selection wasn't bad, however I wish there was more options for fruit toppings - I only saw a few that looked fresh. The location is close to the water, but you can't get to it by car due to the current construction. It's a good standard fro-yo spot if you need something quick! Price is decent too - I think the most I ever pay is about $5 a small cup. read more

I am going to gain so much weight if I keep on coming here, Lol! But the flavors are so delicious and fresh tasting. And there's a great assortment for all palettes. read more

I love the product but not the price. It's really incredibly expensive for a takeaway treat. I feel ripped off by the price, and am always shocked that my little cup ends up costing $9-10 (and I skip the toppings). Afterwards, I think what that amount would buy at the grocery store for a comparable product. I only go now if they have a special offer for app users. read more

If I could give this location zero stars I would. It's disgusting how run down and unkept this location is. My fiancé and I decided to pay a visit yesterday, after not going in three years. It is unbelievable how bad this location looks. The screens that show the flavors were cracked, had sticky notes, upside down, a printed label or blank screens. Some of the machines had frozen yogurt piling up on the metal bottom. The floors were cracked and sticky. The topping were all over the counter/floor and needed to be refilled. The place had a musty smell and was hot as well. Overall this place should be shut down with the conditions it's in. Such a shame how this place went down hell. Please don't bring your kids here. It's very unsanitary. read more

Now, I had been to this location before and had no issues. However, yesterday's experience will surely be leading me to file a complaint with their corporate headquarters. I went in yesterday with a friend and my emotional support animal. I have brought my ESA dog into this location before and experienced no issue onceI informed the employee of his identification and presented his ID card. However, yesterday I walked in and immediately was stared down by one of the employees. I figured "Ok, not the most normal thing to see a dog in public, brush it off". I continued over to get frozen yogurt with my friend, where another customer proceeded to accuse me "Oh, I don't think you can have dogs in here.." So i informed the customer that he was a support animal and went on my way. After hearing him scoff and continue to try and get me out of the store, an employee approached me and told me "You can't have him in here", where I then informed the employee he is a support animal. The employee then asked me to stand away from the frozen yogurt area, which was frustrating given I was trying to buy frozen yogurt. They said the dog would try to eat or lick the machines, which he would not, and did not because he is well trained. I told them I would not move aside as I was trying to give them business, and got my frozen yogurt and continued to the register. They had an employee follow me through the store to "make sure I wasn't disturbing other customers. As someone with a support animal, the last thing you want is unwanted attention drawn to yourself. So after paying for my frozen yogurt (which at this point I shouldn't have even purchased) I asked to speak to the manager. The manager walked away as she heard me ask for her. And the employee at the register had to go find her because I'm assuming she knew she did something wrong. I told the manager its disrespectful and unprofessional to allow customers to speak to someone with a support animal as if I'm not allowed in their store, and for her to treat me differently because of it. The whole reason support animals and service animal policies are in place is so people with them don't have to feel like they are treated differently. After the manager claims " I didn't tell her about the customer" and "I didn't tell her he was a support animal", she continued to ramble about how she was doing what was best to make the other customers comfortable, when she should have been trying to make me comfortable. I understand certain food establishments have varying policies regarding service animals or support animals, however this was not handled properly. To be told "Other people with service animals have someone hold them outside", is not how I should have been treated. I will for sure be calling their corporate line today to file a complaint. No one should be treated that way. And the yogurt wasn't that good either. read more

I love the graham cracker frozen yogurt! I also really enjoyed the cheesecake, toasted marshmallow, & salted caramel. As for the toppings my two favorites were the hazelnut crunch and the strawberry bubbles. Both were things I have never tried before and absolutely delicious .I definitely see myself walking down here a few times a month at least. I can't wait to try the other flavors! read more

Fro yo meets uptown! So glad to have a place with a ton of variety and flavors uptown. The set up of the place can be very cramped when crowded - but nevertheless I'm certainly glad to have it open finally! read more

This place is amazing! So many awesome flavors! And their toppings are even better! Now that I live down the block, I'll be here all the time read more

Very happy with this 16 handles. The staff is always helpful and the store is clean. Great flavors to choose from and plenty of seating spots. Not to mention that you can eat your fro yo on the benches across the street while gazing at the Manhattan skyline. Bonus! read more

Small cups are available so you can taste test before committing. And, nutritional info is posted along with allergens. I highly recommend the salted caramel....yum! read more

Same as every other 16 handle franchise. Good location, fresh ingredients, and space for seating. Hope they would get rid of the tasting option, it is just tacky and gives it a dirty feeling. read more

I wouldn't recommend this place for several reasons. My partner and I wanted to stop by after our yoga class so he stepped in to inquire abut the time they closed since the hours were not posted. He walked in and 3 employees were there and no one knew what time they closed. This should have been the first sign something was off. We decided to give it a try after our class and I asked them what smoothies they have since they advertise smoothies on their glass. The employee looked confused and started looking around the counter for the menu? She didn't find it and I eventually saw a small piece of paper by the register with a blurry picture of the smoothies. I ordered one and then another customer just walks in front of me and places his frozen yogurt on the counter. The employee proceeds to check him and 2 other people out without acknowledging my order. Two other employees walk back in from taking the garbage and she asks them to make the smoothie I ordered...to which they replied "I don't think we have that one". I decided to just cancel my order and get frozen yogurt instead, which was overpriced and subpar. DONT go here. Horrible customer service, no one seems to know what they are doing, and too overpriced. read more