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    1-800 Radiator Houston

    5.0 (1 review)

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    5 years ago

    What a great place to get a radiator. No one had it in stock but these guys had a warehouse full of them!!

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    Advance Auto Parts

    Advance Auto Parts

    (7 reviews)

    Greenspoint

    They have relocated to 644 W Rankin Rd, Ste 102, Houston, TX 77067. My experience with Advance Auto…read moreParts has been beyond frustrating and completely unacceptable. On August 11, 2022, I bought a battery from their old location on Imperial Valley in Houston (Store #8412). It came with a 3-year warranty. Fast forward, I started having issues with the battery while still under warranty. I called customer service, and they told me to return to the store I bought it from. I explained that it had closed, but they found my account using my phone number just not the battery purchase (which made no sense). Then they told me I needed a code from the battery itself, which I didn't have at the time. A few days later, I went to a store and found out the store had just relocated to Rankin Road. I ended up buying a new battery on May 23, 2025, and no one could help me replace my battery. The store manager pointed out a local mechanic in the store and asked him to help. When the mechanic removed my battery, he confirmed it was one sold by Advance Auto and said it was definitely still under warranty. We went inside together, and an employee was able to find my purchase right away using my phone number, which the phone rep somehow "couldn't." He claimed the warranty was "almost expired" and warned I wouldn't be able to return the new one if it failed, completely misleading. I am still under warranty now for that old battery because it was purchased 8/11/22 the current date is 6/7/2025. I went up there again the next day and another employee allowed me to take a pic of their computer system proving my warranty actually ends 8/11/2025. I was able to take a pic of my account in their system showing all this information. The new purchase was on 5/23/25. You ask me, they're up there stealing. Stating my best option would be to keep the new battery and the new warranty. For the record, this was my first and only time trying to use the warranty. I truly feel I was being taken advantage of, and honestly, I think they assumed I didn't know my rights because I'm a woman. The store manager even admitted the issue was mishandled and that he had spoken to the employee who caused the confusion. He said he wanted to help but that he was only allowed to issue a merch card. He suggested I contact customer service again so he could authorize a full refund. I tried that the same day, but customer service was closed. I used the text support option, and after 15 minutes, the rep suddenly said they couldn't help anymore because I filed a BBB complaint. I was told that because I did that, I could only communicate through the BBB platform. Although, all communication has stopped on their end via email and the BBB platform. No one from the company has responded since their first (and false) reply, where they claimed they tried to contact me multiple times and I was unreachable. That is completely false and I have proof. I contacted customer support again the next day and spoke with Germaine B. and he stated the only way they could help was for me to get the merch card, they would cancel it and then send me a check. l shouldn't have to wait for them to get ready to mail me a check due to their negligence. The final straw? The mechanic who helped me told me someone from the store told him I was "the lady suing the store." So they can discuss my situation with other people, but not with me directly? That's extremely unprofessional and feels retaliatory. I will never spend another dime at Advance Auto Parts. This whole situation has been a nightmare, and I hope this review helps others know what they're getting into.

    I went to this advanced auto last Saturday to get my AC charged and the manager John's customer…read moreservice was excellent, He thoroughly demonstrated and taught me how to properly use honeywells R-1234yf refrigerants. The rest of the employees were also very helpful and have excellent customer service when I was looking for which refrigerants to buy for my car. The store is also very clean and sanitized there's isn't employees just standing around doing nothing, so overall my experience was a 10/10 would definitely recommend this advanced auto over any auto zone in the area.

    Autozone - The most horrible autozone in the world

    Autozone

    (7 reviews)

    Don't bother coming in unless you want employees to skip you when you're already waiting in line…read more What a ridiculous way to loose money and a customer.

    i went here to get a diagnosis on my car since my check engine light turned on. I walked in it was…read morealmost empty only 1 employee & two customers at the time. I was waiting in line behind the 1st customer. Waited like 10 minutes did not even greed or told me they will help me shortly. Another customer walks in waits behind me & late proceeds to walk up to a register skipping me. The one employee goes towards him & attends to him then tells him to wait. So i asked her what about me that i been waiting in line? She responds "and you too" i answered with "okay it would have been nice if you would have let me know Before hand." she told me "yes i did earlier and rolls her eyes". Afterwards out of the blue she a seco employee come out from the back room and tells me " Next time wait in line so we can assist you" i responded with "okay well nobody told me to get in line to begin with second i did not know or seen a sign that says get in line?" Then i told him if he could help me check my car he did, the other employee wanted to say "yea you didn't got in line" i told her well couldn't you tell me that before!!!" the other employee goes outside to check my car. My toddler baby was crying because I spend this whole time arguing with this rude ass employees. The employee later left without telling me he would be back had me waiting minutes. I had to leave due to my toddler crying because she did not wanted to be waiting in the carseat. This Auto zone is the worst place if you want to get service. I would not recommend going save you all this hassle! They're lucky i did not cuss them out!

    1-800 Radiator Houston - autopartssupplies - Updated May 2026

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