Didn't want to pay parts and service at a mechanic,so we brought the parts to him. However, the…read morekid at O'Reilly AutoParts failed to let us know pur catalytic converter we ordered only comes with 1 seal ring and the other one would be a special order. Boyfriend and i call BULLSHIT and start calling around for the second seal. Luckily,we found one at Napa Auto Parts. They had one in stock!!! We went there right away,got the part and brought it to the mechanic and had our car done in a few hours. This Napa location literally saved us,and the customer service from the okder man behind the parts counter is unparalelled.

Pros: They carry parts specific for foreign cars which is what I own. This is the warehouse…read morelocation and they carry more parts than any location. Cons: I have been out here twice in two days and both times they have given me the wrong part. I was very specific but obviously this was not enough. I would suggest bringing someone who is familiar with parts and your car to accompany you.

Brian Handal (Auto Center) Great Used Auto Parts company and great knowledge and the price is…read morealways right and when it comes to warranty and returns this is the used auto parts company to by From, the owner is always there and always helping

I like to deal with them because they are always honest. Never had any warranty issues with them…read more Always try to give me the right parts. If the part is different they always accomodate me. Their refund policy is simple and friendly. I love dealing with them. They are my first choice.

Made me wait for 2 to 3 hours for a window and they come up to me saying they broke it. After I…read morepayed in advance. Honestly this place was full of complaining clients while I was waiting in the lobby they don't even have chairs to sit on just car seats.

They had the replacement rim I was looking for! Quick, Fast, and professional. I will definitely be…read moreback and highly recommend!

From the owner: We Specialize in TRUCKS and SUV PARTS. We are located at 513 HILL RD Houston Texas…read more We have a 90 days warranty. We deliver in the 50 States. Check out our reviews and comments for our Trucks and SUV parts store. We Specialize in TRUCKS and SUV PARTS.

They have relocated to 644 W Rankin Rd, Ste 102, Houston, TX 77067. My experience with Advance Auto…read moreParts has been beyond frustrating and completely unacceptable. On August 11, 2022, I bought a battery from their old location on Imperial Valley in Houston (Store #8412). It came with a 3-year warranty. Fast forward, I started having issues with the battery while still under warranty. I called customer service, and they told me to return to the store I bought it from. I explained that it had closed, but they found my account using my phone number just not the battery purchase (which made no sense). Then they told me I needed a code from the battery itself, which I didn't have at the time. A few days later, I went to a store and found out the store had just relocated to Rankin Road. I ended up buying a new battery on May 23, 2025, and no one could help me replace my battery. The store manager pointed out a local mechanic in the store and asked him to help. When the mechanic removed my battery, he confirmed it was one sold by Advance Auto and said it was definitely still under warranty. We went inside together, and an employee was able to find my purchase right away using my phone number, which the phone rep somehow "couldn't." He claimed the warranty was "almost expired" and warned I wouldn't be able to return the new one if it failed, completely misleading. I am still under warranty now for that old battery because it was purchased 8/11/22 the current date is 6/7/2025. I went up there again the next day and another employee allowed me to take a pic of their computer system proving my warranty actually ends 8/11/2025. I was able to take a pic of my account in their system showing all this information. The new purchase was on 5/23/25. You ask me, they're up there stealing. Stating my best option would be to keep the new battery and the new warranty. For the record, this was my first and only time trying to use the warranty. I truly feel I was being taken advantage of, and honestly, I think they assumed I didn't know my rights because I'm a woman. The store manager even admitted the issue was mishandled and that he had spoken to the employee who caused the confusion. He said he wanted to help but that he was only allowed to issue a merch card. He suggested I contact customer service again so he could authorize a full refund. I tried that the same day, but customer service was closed. I used the text support option, and after 15 minutes, the rep suddenly said they couldn't help anymore because I filed a BBB complaint. I was told that because I did that, I could only communicate through the BBB platform. Although, all communication has stopped on their end via email and the BBB platform. No one from the company has responded since their first (and false) reply, where they claimed they tried to contact me multiple times and I was unreachable. That is completely false and I have proof. I contacted customer support again the next day and spoke with Germaine B. and he stated the only way they could help was for me to get the merch card, they would cancel it and then send me a check. l shouldn't have to wait for them to get ready to mail me a check due to their negligence. The final straw? The mechanic who helped me told me someone from the store told him I was "the lady suing the store." So they can discuss my situation with other people, but not with me directly? That's extremely unprofessional and feels retaliatory. I will never spend another dime at Advance Auto Parts. This whole situation has been a nightmare, and I hope this review helps others know what they're getting into.

I went to this advanced auto last Saturday to get my AC charged and the manager John's customer…read moreservice was excellent, He thoroughly demonstrated and taught me how to properly use honeywells R-1234yf refrigerants. The rest of the employees were also very helpful and have excellent customer service when I was looking for which refrigerants to buy for my car. The store is also very clean and sanitized there's isn't employees just standing around doing nothing, so overall my experience was a 10/10 would definitely recommend this advanced auto over any auto zone in the area.

Don't bother coming in unless you want employees to skip you when you're already waiting in line…read more What a ridiculous way to loose money and a customer.

i went here to get a diagnosis on my car since my check engine light turned on. I walked in it was…read morealmost empty only 1 employee & two customers at the time. I was waiting in line behind the 1st customer. Waited like 10 minutes did not even greed or told me they will help me shortly. Another customer walks in waits behind me & late proceeds to walk up to a register skipping me. The one employee goes towards him & attends to him then tells him to wait. So i asked her what about me that i been waiting in line? She responds "and you too" i answered with "okay it would have been nice if you would have let me know Before hand." she told me "yes i did earlier and rolls her eyes". Afterwards out of the blue she a seco employee come out from the back room and tells me " Next time wait in line so we can assist you" i responded with "okay well nobody told me to get in line to begin with second i did not know or seen a sign that says get in line?" Then i told him if he could help me check my car he did, the other employee wanted to say "yea you didn't got in line" i told her well couldn't you tell me that before!!!" the other employee goes outside to check my car. My toddler baby was crying because I spend this whole time arguing with this rude ass employees. The employee later left without telling me he would be back had me waiting minutes. I had to leave due to my toddler crying because she did not wanted to be waiting in the carseat. This Auto zone is the worst place if you want to get service. I would not recommend going save you all this hassle! They're lucky i did not cuss them out!

My first time visiting this place and I have to say they are extremely nice very helpful went over…read moreand beyond for me got me what I was looking for I will be shopping with them again when I need them I highly recommend and BRIANDA customer service was perfect I was able to reach out to her with all my questions and concerns she was amazing

The price they gave me for the tailgate I was requesting is equal to what I'd have to pay Toyota…read more That's rediculous

If I could give this location a zero, I would. Chris has horrible customer service. He didn't want…read moreto assist me with looking up a part for me. When I informed him, I called another O'Reilly location, and they gave me other information, but he didn't respond. He was talking so low that I could barely hear him. When I brought it to his attention, he didn't try to speak up or say anything. It's sad, but certain locations have lower standards for their employees, and this location has low standards.

This place sucks and the people who work there are useless and good for nothing who can't even do a…read moreeasy check engine light don't waste your time and money here go to the one "down the street" 9 minutes away as the employee told me

Great place to buy parts. Huge selection, especially late model imports. I'm glad I came by, they…read morehad exactly what I needed.

do not buy from here. nick is very rude. tried to sell me a ac compressor and when i tried to give…read morehim my tax id number he said it wasnt the right one. also told a customer in front of me dont come back and buy from here because you give me a headache. and the lady was polite to him.

A friend of mine bought a used motor from this place and was told it came with a warranty. Not long…read moreafter, the motor had problems and when they tried to get help, the shop didn't honor the warranty at all. Terrible customer service and no accountability. Be careful if you're thinking about buying parts from here.

First come first serve service but you got a great waiting room. The working AC in the building is…read morealready a plus! Other than that the guys always try to go the extra mile even when they are really busy. They have a wide selection of Cadillac and other domestic parts!